Non-Resilient ACD

Go to

Do this

images/download/thumbnails/36048884/mivbsm.png

  1. Program the necessary trunk controller to route directly to the ACD path.

  2. Program the following on the path controller manually: The necessary Zones for the needed time zones for the customer.

images/download/thumbnails/36048884/mmpsm.png

In the ACD path page, set the Zone ID for the time zone needed for the path. See Create ACD paths.