Set up MiCollab Clients

Deploying MiCollab Client to users

There are many MiCollab Clients, including for PC, Mac, and the mobile operating systems. When creating the User bundles, assign the phone types as shown in the table.

WebRTC provides a web-based softphone that you access from a browser. The softphone supports audio calls using your PC microphone and speakers or USB headset.

For MiCollab Client ....

Include in User Bundle

Additional instructions

On Mac

PC SIP softphone

Enable MAC Client support. **

On PC

PC SIP softphone

Enable MAC Client support. **

On Web browser (WebRTC)

PC SIP softphone

Enable MAC Client support. **

NOTE: Chrome and Firefox are supported for WebRTC.

For Next Gen Mobile client

Next Gen Mobile softphone

Basic Web Client

One of these:

  • Desk phone only or

  • ACD Agent only or

  • Hot desk only or

  • Generic SIP Device only

The MiCollab account has just the Default Feature Profile.

** Select the Enable deployment of Next Gen Desktop Client (PC/MAC/Web). Minimum support for MAC/Web Client is MiCollab 7.1. The minimum support for PC Client is MiCollab 8.0 checkbox.

Each user who is assigned one or more phones will receive a Welcome e-mail and a Password e-mail from the Management Portal. Depending on the MiCollab Clients assigned to them (in their User Bundle), they will also receive zero (0) or more MiCollab Client Deployment e-mails.

The following table lists six scenarios and the e-mails each user will receive, based on the clients assigned to them. This table assumes:

  • Minimum releases: MiCloud Business 4.0, MiCloud Management Portal 6.0, and MiCollab 8.0.

  • MAC Client support is Enabled in each of these cases.

Scenario

Bundle with phones

Users will receive

1

One of the following:

  • Desk phone

  • PC MiNET*

  • PC SIP Softphone

  • Mobile SIP Softphone

  • Hot Desk phone

  • Generic SIP phone

  • MiVoice Conference Phone

Welcome e-mail

Password e-mail

1 Deployment e-mail

NOTE: PC MiNET softphone works only with the older PC clients.

2

One of the following:

  • Desk phone

  • Mobile SIP Softphone

  • Hot Desk/Generic SIP

  • MiVoice Conference Phone

PLUS

  • PC SIP Softphone

Welcome e-mail

Password e-mail

1 Deployment e-mail

3

One of the following:

  • Desk phone

  • PC SIP Softphone

  • Hot Desk

  • Generic SIP

  • MiVoice Conference Phone

PLUS

  • Next Gen Mobile

Welcome e-mail

Password e-mail

1 Deployment e-mail

4

One of the following:

  • Desk phone

  • Hot Desk

  • Generic SIP

  • MiVoice Conference Phone

PLUS

  • PC SIP Softphone

PLUS

  • Next Gen Mobile

Welcome e-mail

Password e-mail

2 Deployment e-mails

5

One of the following:

  • Desk phone

  • Mobile SIP Softphone

  • Hot Desk/Generic SIP

  • MiVoice Conference Phone

PLUS

  • PC Minet Softphone*

Welcome e-mail

Password e-mail

1 Deployment e-mail

NOTE: PC MiNET softphone works only with the older PC clients.

6

ACD phone (MiCollab Client Service enabled)

Welcome e-mail

Password e-mail

7

ACD with Softphone (MiCollab Client Service enabled)

Welcome e-mail

Password e-mail

When you assign a Next Gen Mobile SIP Phone for MiCollab Client, consider adding text in the Welcome e-mail to notify users that they will receive an additional e-mail with instructions for deploying the Next Gen Mobile Phone. You can add more instructions, if required, to the Management Portal Welcome e-mail. See Create Welcome e-mail. For instructions on setting up MiCollab Client for Mobile users, see Optional: Prepare MiCollab Client for mobile users.

Note

If users are receiving the Welcome Email but not the Deployment email, make sure that the MiCollab server is able to contact the Redirect Server. Look in the MiCollab server logs for the error "Could not connect to Server... Network is unreachable".

Enable deployment of the Next Gen Desktop Client (PC/MAC/Web)

If you are deploying a PC/MAC/Web Client for the MiCollab Client service, you need to enable the service and assign the user a bundle that includes an PC SIP Softphone.

Note

If the MAC/Web/PC Client” checkbox is disabled after creating users, there is no impact on existing users who are already using the client application or logged in. The only way to remove the MAC/WEB/PC Client services is to perform change bundle to a non-PC SIP Softphone bundle.

To enable a PC/MAC/Web Client for the MiCollab Client Service:

1. On the Customers tab, click View Customers.

2. Click the customer name.

3. In the dialog box that appears, click the Edit icon in the top right-hand corner.

4. Click the Service Bundles tab.

5. In the Next Gen Desktop Client box, select Enable deployment of Next Gen Desktop Client (PC/MAC/Web). Minimum support for MAC/Web Client is MiCollab 7.1. The minimum support for PC Client is MiCollab 8.0.

6. Click Save.

Deployment e-mail template

Here is a recommended template to use for the MiCollab Client Deployment e-mail. MiCollab Client Server contains only one template for Deployment e-mails, so it's important to include details relevant to all users who will be deploying any of the MiCollab Client variations.

The variables are denoted with ####. The variables for Google Play Store, Apple Store, and so on, result in the appropriate clickable links being included in the email.

Note

For best results, copy this template into Microsoft NotePad, or similar, to remove all artifacts introduced by the PDF or HTML process. Then copy from NotePad to MiCollab Deployment.

Dear [####firstname####] [####lastname####],

You are receiving this e-mail because your Mitel MiCollab administrator has set up your Mitel MiCollab Client for your extension number ([####dn####]).

Note

If your extension number shows as (None), it means that you will have a deskphone, but no softphone on your PC or Mac.

As you start, open your Welcome E-mail.

If one of your phones shows as "Next Gen Mobile Client Softphone,” this means that you are registered for a MiCollab Client for Mobile.
If you don’t see "Next Gen Mobile Client Softphone,”, you will install the Desktop Client (PC or Mac), which include the situation where the extension is shown as “None”.

Step 1:

To install MiCollab Client on your mobile phone, click the App Store for your device.
(You have to be reading this e-mail on your mobile device for this to work.)

[####appstore####][####playstore####][####microsoftstore####][####bbworld####]

To install a MiCollab client on your Mac or Windows PC, click the appropriate button below.

[####appstore_mac####][####winpc####]

Step 2:

If you are reading this on your mobile phone, PC or MAC, and you have downloaded and installed the Next Gen Client application, use the following link to continue: [####link####]
This will launch your MiCollab Next Gen Client, and authenticate with the key shown below.

If you are reading this e-mail on your PC or MAC, or your administrator printed the e-mail, and you have downloaded and installed the MiCollab for Mobile application, use a QR-code reader application on your mobile phone to scan the QR-code below.
[####qrcode####]

You can also start the process by launching the MiCollab Client application on your phone, PC, or MAC. The client will request the authentication key.
Your key is: [####authtoken####]

Note:This is an automatic e-mail notification. Please do not reply to this email. Replies will not be read.