# Hotel Motel - Multiple Wake-up Support

## Description

Hotel/Motel Wake-up support provides:

- Multiple wake-ups - up to 3 separate wake-up times for each room or suite.

- Daily repetition of wake-ups - without resetting each day.

- Personal wake-ups - the wake-up call is applied to the Wake-up Expiration Routing directory number in the Hotel Options form (normally an attendant or supervised extension). The attendant or Hotel employee will then personally provide the wake-up to the guest.

Wake-ups have the same behavior, and can be canceled using any method, regardless of how they were set. Wake-up calls for a suite are set against the Suite Pilot Number. By default, all wake-ups are cleared upon Guest Checkout.

You can disable wake-up on check-out in the Hotel Options form. Wake-ups that have not matured by the time the next guest checks in to the room are canceled at the time of check-in. Without this option, with Suite Services and using group check-out, all wake-up calls are disabled, causing guests to miss their wake-up calls.

The Locate Feature maintenance command displays up to 3 wake-ups and indicates the repeated (*) and Personal (#) attributes. In the case of a suite, they are displayed for primary suite extensions only.

A wake-up log entry is generated each time a wake-up call is set, attempted, changed, or canceled. The existing format of the wake-up log is as follows:

- the number of the wake-up (1, 2, or 3) is displayed. If a number is not selected when setting the wake-up, the default "1" is displayed.

- * (star) indicates the wake-up is repeated daily.

- # (pound) indicates a Personal wake-up.

Wake-up Reports are also modified to include all active timers and indicate a repeated (*) or Personal (#) designation. For example:

Wake-up Report
Room-Time | Room-Time | Room-Time
1200 - 10:00 | 1200 - 07:00* | 1220 - 07:30#
1406 - 07:00*# | 1408 - 08:00 | 1408 - 12:30
1408 - 21:00 | 1412 - 07:00 | 1510 - 06:30#

## Conditions and Feature Interactions

- Extensions that will receive wake-up calls must be entered in the Guest Rooms form.

- An attendant on another controller that is not part of a hospitality cluster can set up multiple wake up calls on extensions across DPNSS; however, the Wake-Up Expiration Routing point, programmed in the Hotel Options form, must be local to the extensions (that is, a directory number on the same controller). In a hospitality cluster, the directory number can be on any controller in the cluster.

- Wake-ups (and all other Guest Services functions) cannot be set from a 5540 IP Console in a Clustered Hospitality environment.

- If a Personal wake-up is presented to an endpoint that is out-of-service or in absent mode, it is redirected to the extension which is to receive the Personal wake-up. If the endpoint is simply not answered, it will continue to ring and will not be redirected.

- Wake-ups cannot be set against Linked Suite Pilot numbers.

- Feature access codes are supported only through digit entry on the set. There is no support for prompting or softkeys on display sets.

- Wake-up times set from a 5540 IP Console cannot be closer than 21 minutes apart.

- Automatic wake-ups become Personal wake-ups when you enable the VIP Wake-up feature for a guest room extension. For example, if the wake-up call is currently programmed as "Once, Automatic," it will be modified to become "Once, Personal."

- See also, Clustered Hospitality Conditions.

## Programming

1. Class of Service Options form

- Set the Hotel/Motel Room Personal Wake-up Call Allowed option to "Yes", to allow Personal wake-up calls to be set or canceled using this extension.

- Set the Hotel/Motel Room Remote Wake-up Call Allowed option to "Yes", to allow remote wake-up calls to be set or canceled using this extension.

2. Feature Access Codes form

Assign one or all of the following codes, depending on the desired method of setting and canceling wake-up calls:

- Hotel/Motel Room Wake-up Call from Guest Extension - Set

- Hotel/Motel Room Wake-up Call from Guest Extension - Cancel

- Hotel/Motel Room Personal Wake-up Call - Set

- Hotel/Motel Room Personal Wake-up Call - Cancel

- Hotel/Motel Room Remote Wake-up Call - Set

- Hotel/Motel Room Remote Wake-up Call - Cancel

## Operation

5540 IP Console

To set a wake-up call:

1. Enter Guest Service mode and select a room.

2. Press the WAKE-UPS softkey.

The Wake-ups screen is displayed and shows the status of the 3 wake-up calls. A * indicates the wake-up will be repeated daily until canceled; the # indicates a personal wake-up.

3. Press the Set Wk-Up # key (where # is the number of the wake-up you want to set 1, 2, or 3).

The Set Wake-Up screen is displayed. If a wake-up is already set it is shown.

4. Enter the desired wake-up time.

5. Press the AM or PM softkey.

6. (Optional) Press Daily to repeat this wake-up every day until canceled.

The Daily/Once softkey is dynamic. The softkey displays Daily when the current wake-up is set to Once, so it can be changed. When the current wake-up is set to Daily, the softkey displays Once. If nothing is pressed, the default is Once.

(Optional) Press Personal to enable the wake-up as a Personal wake-up.

7. The Personal/Auto softkey is dynamic. The softkey displays Personal when the current wake-up is set to Auto, so it can be changed. When the current wake-up is set to Personal, the softkey displays Auto. If nothing is pressed, the default is Auto.

8. Press the SET softkey to enable the wake-up.

9. If the wake-up is not set properly, an "Invalid Wake-up" message is displayed.

9. Press the EXIT softkey.

To cancel:

- Press the Clear Time softkey while in the Set Wake-Up screen.

- Press the Clear Wk-Up# (where # is the number of the wake-up you want to clear) while in the Wake-Ups screen.

IP Console Applications(MiVoice Business Console)

To set one or more wake-up calls:

1. Enter Guest Service mode.

2. Enter a Room Number.

Information about the room appears, including three Wake-up entry areas.

3. For each Wake-up that you want to enter, select one of the following from each drop-down list:

4. To deliver an automated wake-up message one time only, select Once, Automatic.

5. To deliver a personal wake-up message one time only, select Once, Personal.

6. To deliver an automated wake-up message every day until canceled, select Daily, Automatic.

7. To deliver a personal wake-up message every day until canceled, select Daily, Personal.

4. For each Wake-up entry, enter a wake-up time.

5. Click Save to enable the wake-ups.

To cancel or change:

1. For each Wake-up, delete or change the Wake-up time entries.

2. Click Save.

### Hotel/Motel Room Extension

To set a wake-up call from your hotel/motel room extension:

1. Lift the handset of the guest room telephone.

2. Dial the Hotel/Motel Room Wake-up Call from Guest Extension - Set Feature Access Code.

3. (Optional) Press the # followed by the number of the wake-up you are trying to set (1, 2, or 3). If you do not enter a number, the default of 1 is applied.

4. (Optional) Press * to repeat this wake-up daily.

5. Enter the desired wake-up time in 24-hour format (for example, 13:30 for 1:30 P.M.). Dial tone confirms the wake-up is set. Reorder tone (repeated beeps) indicates the wake-up call was not set correctly.

6. Replace the handset.

To cancel:

1. Lift the handset of the guest room telephone.

2. Dial the Hotel/Motel Room Wake-up Call from Guest Extension - Cancel Feature Access Code.

3. (Optional) Press the # followed by the number of the wake-up you want to cancel (1, 2, or 3). If you do not enter a number, the first wake-up is canceled. Dial tone confirms the wake-up is canceled.

4. Replace the handset.

To set a wake-up call from a remote extension:

1. Lift the handset of the remote extension.

2. Dial the Hotel/Motel Room Remote Wake-up Call - Set Feature Access Code.

3. (Optional) Press # followed by the number of the wake-up you want to set (1, 2, or 3). If you do not enter a number, the default of 1 is applied.

4. (Optional) Press * to repeat this wake-up daily.

5. Enter the desired wake-up time in 24-hour format (for example, 13:30 for 1:30 P.M.).

6. Enter the number of the extension to which the wake-up should be applied. Dial tone confirms the wake-up is set. Reorder tone (repeated beeps) indicates the wake-up was not set correctly.

7. Replace the handset.

To cancel:

1. Lift the handset of the remote extension.

2. Dial the Hotel/Motel Room Remote Wake-up Call - Cancel Feature Access Code.

3. (Optional) Press # followed by the number of the wake-up you want to cancel (1, 2, or 3). If you do not enter a number, the first wake-up is canceled by default.

4. Enter the number of the extension for which the wake-up should be canceled. Dial tone confirms the wake-up has been canceled.

5. Replace the handset.

To set a Personal wake-up call:

1. Lift the handset.

2. Dial the Hotel/Motel Room Personal Wake-up Call - Set Feature Access Code.

3. (Optional) Press # followed by the number of the wake-up you want to set (1, 2, or 3). If you do not enter a number, the default of 1 is applied.

4. (Optional) Press * to repeat this wake-up daily.

5. Enter the desired wake-up time in 24-hour format (for example, 13:30 for 1:30 P.M.).

6. Enter the number of the extension to which the wake-up should be applied. Dial tone confirms the wake-up is set. Reorder tone (repeated beeps) indicates the wake-up was not set correctly.

7. Replace the handset.

To cancel:

1. Lift the handset of the remote extension.

2. Dial the Hotel/Motel Room Personal Wake-up Call - Cancel Feature Access Code.

3. (Optional) Press # followed by the number of the wake-up you want to cancel (1, 2, or 3). If you do not enter a number, the first wake-up is canceled by default.

4. Enter the number of the extension for which the wake-up should be canceled. Dial tone confirms the wake-up has been canceled.

5. Replace the handset.