# Setting the Auto Attendant Transfer Type
(Embedded Voice Mail)

## Overview

The Auto Attendant can transfer calls using supervised or unsupervised transfers. The default is unsupervised.

With Unsupervised Transfer, busy or unanswered calls to non-forwarded extensions, that get transferred will follow standard Recall or Forwarding behaviour. If neither of these features are programmed, unanswered transferred calls will not return to the Auto Attendant, and the caller must hang up and call the voice mail system again to attempt another action.

With Supervised Transfer, the Auto Attendant plays the prompt, "Please wait while I try that extension" and begins the transfer. The caller is placed on hold pending completion of the transfer. If the transfer destination is not forwarded and is answered before the No Answer Recall Timer in the voice mail port, the Class of Service expires, the call is completed. If the transfer cannot be completed, the call is processed as follows:

Transfer Destination has Mailbox? | Call Flow on No Answer at Transfer Destination | Call Flow on Busy at Transfer Destination
Yes | Transfer aborted and call returns to Auto Attendant. Caller hears, "I'm sorry, but no one answered that number" and can either leave a message for that mailbox or dial another extension | Transfer aborted and call returns to Auto Attendant. Caller hears, "I'm sorry, that person is on the phone" and can either leave a message for that mailbox or to dial another extension.
No | Transfer aborted and call returns to Auto Attendant. Caller hears, "I'm sorry, but no one answered that number" and can dial another extension. | Transfer aborted and call returns to Auto Attendant. Caller hears, "I'm sorry, that person is on the phone" and can dial another extension.

NOTE: Supervised Transfer is available for North American-English and Spanish languages only.

## Programming

You can set the Auto Attendant Transfer Type using the System Administrator Tool or the System Administrator TUI.

To set the Auto Attendant Transfer type using the System Administrator Tool:

- VM Options form

- Select "Enable Supervised Transfer" and enter a value for Transfer Ringback Timeout. Range:0 to 99 seconds. The default is 4 seconds.

NOTES

- Set the Transfer Ringback timer longer than the Call Forward No Answer timer in the voice mail port Class of Service. Otherwise, the call will bypass the transfer-aborted prompt and go the CFNA destination (the voice mail hunt group) instead.

- If the auto attendant will be transferring extensions externally, the default timeout of 4 seconds may be too short, and you may experience call transfer failures.

To set the Auto Attendant Transfer type using the System Administrator TUI:

1. Log into the System Administrator's mailbox.

2. Press [5], [9].

3. Press [1] for supervised transfer or [2] for unsupervised transfer.

4. When prompted, enter a value for the Transfer Ringback Timeout timer in the range 0 to 99 seconds.