# Uniform Call Distribution (UCD) Automatic Attendant - Description

## Description

This feature allows external callers to dial through to an extension without having to go through an attendant.

UCD Automatic Attendant directs incoming calls to a Recorded Announcement Device (RAD) that instructs the caller to dial over the announcement to be routed to a specific answer point. Callers who do not dial are routed to the first alternate answer point at the end of the announcement. Calls that are not answered within a programmable time at the first alternate answer point can be rerouted to a second alternate answer point.

UCD Automatic Attendant can be used to:

- off-load calls from a busy attendant console

- provide menu-driven direct-dial

- provide treeing.

## Conditions and Feature Interactions

- Automatic attendant RAD devices connect to ONS ports on the Universal ASU or the Analog Services Unit on the MiVoice Business system. Make the RAD Tip and Ring connections in the same manner that the connections are made for a standard station.

- If the caller does not have DTMF capability or requires service from the attendant, the caller is routed to the attendant when the RAD's message length timer expires.

## Off-loading a Busy Attendant Console

Incoming callers who know the station number they wish to reach can bypass the attendant by dialing a feature access code, hunt group number, system abbreviated dial number, or specific station or RAD they wish to reach while listening to the recorded announcement.

## Providing Menu-driven Direct-dial

To provide menu-driven direct-dial, the front-end announcement informs the caller of the dialing choices for specific services. By dialing during the announcement, the caller is routed to the desired service, station, or RAD.

## Treeing

Callers can be prompted by recorded announcements to enter digits to continue transferring from RAD to RAD.

Related Topics

- UCD Automatic Attendant - Conditions

- UCD Automatic Attendant - Programming