# Multi-device Suites

## Description

Multi-device suites contain members who are:

- programmed as Multi-Device
  This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. users.

- licensed collectively with a single Multi-device Suites license.

## Conditions and Feature Interactions

Multi-device suites differ from regular suites in the following ways:

- All members, including the prime member, must have a Service Level of Multi-Device
  This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service.. (Regular suites members have a Service Level of Full Service
  This Service Level indicates that the directory number (DN) is assigned to a standard user and device with full telephony functionality. or Trusted Service
  This Service Level indicates that the directory number (DN) is assigned to a trusted Mitel application that has full telephony service once it registers with the system. Although the DN can be programmed on the same forms as a Full Service user/device, it does not use an IP User License.).

- Shared Telephone Service (STS) is always enabled for the suite.

- When one member of the suite is engaged in a call:

- callers will receive a busy signal (in other words, One Busy All Busy is always enabled).

- the other members of the group will be restricted to IP Device Only
  This Service Level indicates that the directory number (DN) is assigned to an unlicensed device that has only basic telephony functionality (emergency or attendant calls). The device becomes functional when a hot desk user or hot desk ACD agent logs into it. behavior (similar to Phone Locked activation for a regular set).

- It is not possible to delete the suite while any one of its members is logged in as a hot desk user or external hot desk user (EHDU).

- Announcements - a Call Coverage Service that can be assigned to the suite's prime member (using the User and Services Configuration form). If configured, announcements are played to the caller when queued to the requested group.

- Multi-device Suites are not resilient. When the primary server goes down, the phones of the Multi-Device Suite members go into the LOCKED state.

IMPORTANT: Because Multi-device DNs in Multi-device user groups and suites cannot be called directly, emergency services personnel will be unable to place emergency callbacks to them. Follow the configuration and operational guidelines below to minimize the possibility of a mishandled emergency call:

- Do not configure Multi-device DNs as CESID
  Customer Emergency Service Identification. The CESID is a number that uniquely identifies the device that dialed 911. The CESID is fed into the automatic location identification (ALI) database at the Public Safety Answering Point (PSAP) so that emergency services can be dispatched to the correct location. callback numbers. Use the Prime or Pilot number for the group or suite instead.

- If the customer’s local state or provincial regulations require a unique CLI
  Calling Line Identification or Command Line Interface for each telephone, avoid Multi-device user groups or suites. Instead, provision conventional PRGs or suites and use Full Service DNs.

- If the customer is using CESIDs to locate the physical location of the specific device within the Multi-device User Groups, care must be taken as the CESID will not necessarily equate to a dialable number in a Multi-device User Groups scenario.

- Emergency Service calls from Cell/Mobile or any other off-system device should not be made through the MiVoice Business system, unless unavoidable. Calls from off-system devices should be made directly to the Emergency services so that the Emergency services personnel can locate the caller.

## Programming

1. License and Option Selection form

- Allocate a Multi-device Suites license for each Multi-device Suite.

2. Multi-device Suites form

- Assign a prime DN as the suite pilot number.

- Assign the suite members. Each member must be programmed with a Multi-Device
  This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. Service Level in the User and Services Configuration form.

3. (Optional) User and Services Configuration ( ) and Call Coverage Services forms ( )

- Assign and configure the required call coverage services.

## Device Support

All devices

## Operation

None

Related Topics

- Suite Services

- Suite Services Conditions

- Suite Services Programming