# Destination-based Call Display

## Description

In some retail situations, several individuals may be assigned to various hunt groups, each of which represents a different department – Electrical, Plumbing, Lighting, and so on. When using Destination-based Call Display, the destination name or number (for example, Plumbing) appears on the display of the ringing phone.

Regardless of who answers the call, or which department the call is answered from, service personnel can respond appropriately to the caller. For example, a call coming into the Electrical Department may be forwarded or rerouted to another part of the enterprise because all lines in the Electrical department are busy. Someone in the Parts department can still answer the call appropriately: "Good morning, Electrical Department. How may I help you?"

If a call comes into the wrong department, service personnel can transfer the call to the correct department, and the transferred-to hunt group name is displayed.

After a call has been answered, the information displayed is determined by the settings of the Class of Service option "After Answer Display Time."

## Conditions and Feature Interactions

- All display sets, including CLASS/CLIP sets and consoles, are supported.

- Consoles do not display any information about a call until the call is answered.

- The hunt group name is displayed at the ringing set as defined in the telephone directory.

- If no name is assigned to the hunt group, the hunt group number is displayed.

- The hunt group name is displayed while the device is ringing, during a hold recall, and while the call is on hold.

- Destination-based Call Display follows the same call presentation and routing model as a UCD voice group with RAD (see UCD Call Progression). This applies whether the Destination-based Call Display voice group has a RAD programmed or not.

- Destination-based Call Display overrides all other call display options at display sets. For example, if the 'Display unmodified DNIS' COS option is enabled, it is ignored.

- Destination-based Call Display capability applies to any call into a hunt group, regardless of origin.

- A direct call to a hunt group displays the hunt group name.

- Calls that are forwarded/rerouted to the hunt group displays the destination hunt group name unless the previous rule applies.

- For calls transferred or rerouted by the system from one hunt group to another, the name of the forwarded-from hunt group is assigned to the call.

- For calls transferred to different hunt group, the new destination hunt group name is assigned to the call.

- The hunt group name is maintained when transfers and forwards/reroutes from a hunt group, or member of a hunt group, to a destination on the same node.

- Calls transferred or forwarded/rerouted off the hunt group's local node do not maintain the hunt group name. However, if the hunt group call is transferred or held by an answering agent, and then the call is subsequently recalled to that agent, the hunt group name is displayed on that agent's phone.

- Sets with multiple lines of display see their first line unchanged during ringing state – the caller is identified. The second line shows the hunt group name.

- Sets with a single line display show the hunt group name.

- Destination-based Call Display is not supported for remote members of Name Tag hunt group.

## Programming

1. Hunt Groups form

- Set the Hunt Group Type to NameTag.

2. Class of Service Options form

- Set the "After Answer Display Time" parameter.

## Device Support

Not applicable

## Operation

None