# Networked ACD - Description

Within IP environments, Networked ACD technology is used to achieve:

- ACD Scaling

- ACD Resiliency (requires Hot Desk Agents)

- Virtual contact centers

With IP, Networked ACD can also be called Clustered ACD, since RDNs (remote directory numbers) are used to program the remote agent groups in the Paths.

Networked ACD supports ACD functions over a Mitel Switched Digital Network (MSDN). Agent groups at different locations and different PBX controllers can service calls on the network, independent of where the call entered the network.

Networked ACD provides customers with the ability to increase the number of agents that can be logged in on the controller or provide a 24-hour contact center environment.

Related Topics

- Networked ACD Conditions

- Networked ACD Programming

- Networked ACD Terminology

- ACD Scaling - Clustered ACD (with IP)

- ACD Resiliency - Clustered ACD (with IP)

- Virtual Contact Centers

- Traditional (TDM) Networked ACD