# Hold

## Description

Hold lets you temporarily suspend a telephone call. While the call is on Hold, you can use other telephone features. The call can be either retrieved at the telephone that placed the call on Hold or at another telephone.

NOTE: Do not confuse Hold with the wait period that occurs during other feature activations (such as Transfer). This wait period is referred to as Consultation Hold or Soft Hold.

## Conditions and Feature Interactions

- You cannot use the following features when you have a call on Hold: Call Pickup - Dialed, Call Pickup - Directed, TAFAS, and Camp-on.

- You cannot use the Tag Call feature when placing a call on hold using a Feature Access Code (Soft Hold).

- An attendant cannot be put on Hold.

- A conference can only be placed on Hold by one member at a time.

- When a call is placed on hold, you cannot make a call from a phonebook or directory without a free prime or single line.

- If you have calls on Hold and on Consultation Hold, the call on Consultation Hold will be retrieved first.

- You cannot use the Call Hold Remote Retrieve feature access code when you have another call on Hold at your station.

- 5001 IP, 5201 IP and ONS telephones that appear as key lines on multiline sets cannot obtain dial tone while a call is on Hold.

- SpectraLink Wireless Telephones do not provide audible ringing for recalls from hold. If a call is placed on hold and the call hold timer expires, the SpectraLink telephone display indicates that the set is ringing, but you will not hear ringing unless you place the handset to your ear.

- A call on hold must be resumed before you can terminate it (unless the held party terminates first).

- A call on hold on a multicall key cannot be retrieved using the Call hold - Remote Retrieve feature access code.

## Programming

1. Class of Service Options form

- Enable Call Hold and Call Hold - Remote Retrieve.

- Set the Call Hold Timer.

2. ONS/OPS Circuit Descriptors form

- If applicable, complete the Flash Type (normal), Low Flash Timer, High Flash Timer, and Ground Button fields

3. Analog Sets form

- If applicable, reference the Circuit Descriptor Number

4. Feature Access Codes form

If you intend to use Feature Access codes in Operation, assign the following codes:

- Call Hold

- Call Hold - Retrieve

- Call Hold - Remote Retrieve.

5. To use the Hold key to retrieve calls, ensure that "Call Hold Retrieve with Hold Key" is enabled in the Class of Service of the phone. Ensure that this option is enabled for OpenPhone 27 phones.

## Device Support

- Supported on all devices.

## Operation

#### 2500 telephone

To place a call on Hold:

1. Flash the switchhook or press Flash.

2. Dial the Call Hold Feature Access code.

To retrieve a call from Hold:

1. Lift the handset.

2. Dial the Call Hold - Retrieve Feature Access code.

To retrieve a call from Hold at another station:

1. Lift the handset.

2. Dial the Call Hold - Remote Retrieve Feature Access code.

3. Dial the number of the station that placed the call on Hold.

#### 5001 IP Phone and 5201 IP Phone

To place a call on Hold:

- Press Hold/Retrieve.

To retrieve a call from Hold:

- Press Hold/Retrieve or lift the handset.

To retrieve a call from Hold at another station:

1. Lift the handset.

2. Dial the Call Hold - Remote Retrieve Feature Access code.

3. Dial the number of the station that placed the call on Hold.

#### 5005 IP Phone, 5010 IP Phone, 5020 IP Phone, 5140 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5240 IP Phone, 5302 SIP Phone, 5304 IP Phone, 5312 IP Phone, 5324 IP Phone, 5560 IPT, Navigator, TeleMatrix 3000

To place a call on Hold:

- Press Hold or Hold feature key (when programmed).

To retrieve a call from Hold:

1. Lift the handset.

2. Press the flashing line key.

To retrieve a call from Hold at another station:

1. Lift the handset.

2. Press the flashing line key.
   OR
   Dial the Call Hold Remote Retrieve feature access code and the number of the station that placed the call on Hold.

#### 5320/5320e IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, 5360 IP Phone, and 69xx IP Phones

To place a call on Hold:

- Press or (69xx IP Phones).
  OR
  Press the Call Hold feature key on the PDA (must be programmed).

To retrieve a call from Hold:

1. Lift the handset.

2. Press the flashing line key.

To retrieve a call from Hold at another station:

1. Lift the handset.

2. Press the flashing line key.
   OR
   Dial the Call Hold Remote Retrieve feature access code and the number of the station that placed the call on Hold.

#### Symbol NetVision Phone

To place a call on Hold:

1. Press FCT.

2. Press # until HOLD is displayed.

3. Press END.

To Retrieve a call on Hold:

1. Press FCT.

2. Press # until OFF HOLD is displayed.

3. Press END.

#### Symbol MiNET Wireless Phone

To place a call on Hold:

1. Press FCT.

2. Press down arrow key until HOLD is displayed.

3. Press the End Key.

To Retrieve a call on Hold:

1. Press FCT.

2. Press down arrow key until OFF HOLD is displayed.

3. Press the End Key.

#### OpenPhone 27

To place a call on Hold:

1. Short press of the key.

2. Press to select Hold.

3. Press OK.

To retrieve a call from Hold ("Call Hold Retrieve with Hold Key" must be enabled in the Class of Service of the OP27 phone).

1. Short press of the key.

2. Press to select Hold.

3. Press OK. The call that was on hold is retrieved.

To retrieve a call from Hold at another station:

1. Press to obtain dial tone.

2. Dial the Call Hold - Remote Retrieve Feature Access code.

3. Dial the number of the station that placed the call on Hold.

#### SpectraLink Wireless Telephones

To place a call on Hold:

- Press Hold.

To retrieve a call from Hold:

1. Press LINE. The Line number of the call on hold is shown at the top of the display.

2. Dial the line number (shortcut key) of the line appearance.

To retrieve a call from Hold at another station:

1. Press key.

2. Dial the Call Hold Remote Retrieve feature access code and the number of the station that placed the call on Hold.

Related Topics

- Add Held

- Attendant Hold

- Auto-hold