# Multi-device Suites

## Purpose

Use this form to manage suites containing members who are:

- programmed as Multi-Device
  This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. users

- licensed collectively with a single Multi-device Suites license.

Alternatively, use the Suites form to manage suites containing members who are programmed as Full Service
This Service Level indicates that the directory number (DN) is assigned to a standard user and device with full telephony functionality. or Trusted Service
This Service Level indicates that the directory number (DN) is assigned to a trusted Mitel application that has full telephony service once it registers with the system. Although the DN can be programmed on the same forms as a Full Service user/device, it does not use an IP User License. users.

## Conditions

See Multi-device Suites.

IMPORTANT: Because Multi-device DNs in Multi-device user groups and suites cannot be called directly, emergency services personnel will be unable to place emergency callbacks to them. Follow the configuration and operational guidelines below to minimize the possibility of a mishandled emergency call:

- Do not configure Multi-device DNs as CESID
  Customer Emergency Service Identification. The CESID is a number that uniquely identifies the device that dialed 911. The CESID is fed into the automatic location identification (ALI) database at the Public Safety Answering Point (PSAP) so that emergency services can be dispatched to the correct location. callback numbers. Use the Prime or Pilot number for the group or suite instead.

- If the customer’s local state or provincial regulations require a unique CLI
  Calling Line Identification or Command Line Interface for each telephone, avoid Multi-device user groups or suites. Instead, provision conventional PRGs or suites and use Full Service DNs.

- If the customer is using CESIDs to locate the physical location of the specific device within the Multi-device User Groups, care must be taken as the CESID will not necessarily equate to a dialable number in a Multi-device User Groups scenario.

- Emergency Service calls from Cell/Mobile or any other off-system device should not be made through the MiVoice Business system, unless unavoidable. Calls from off-system devices should be made directly to the Emergency services so that the Emergency services personnel can locate the caller.

## Field Descriptions

Parameter | Description | Default Value
Multi-device Suite Pilot Number | Enter the Suite Pilot number for the suite you want to create or edit. NOTE: For sites that use a Property Management System, ensure that directory numbers, including pilot numbers, are seven or fewer digits in length. MiVoice Business does not validate numbers for correct length. | Blank
Name | System-generated, protected field. Indicates the name corresponding to the Suite Pilot number, as entered in the Telephone Directory form. |
Comments | Enter some meaningful text to describe the Suite Pilot number. | Blank
Member of this Linked Suite | System-generated, protected field. Indicates the Linked Suite Pilot number that this suite is a member of. |
Suite Members |
Member | System-generated protected field. A number indicating the order in which the suite member was added to the suite. The first extension listed is the Primary Suite Extension. |
Directory Number | Enter a Suite Extension programmed with a Multi-Device Service Level belonging to the Member Suite. NOTE: A Hot Desk user DN cannot be configured as a Suite Extension. | Blank
Call Delivery Type | Enter the desired call delivery behavior. Call delivery behavior is specified independently for each Suite Extension. Call delivery types include: Immediate: Calls to the Suite Pilot number are delivered immediately to the Suite Extension. None: Applies to Suite Extensions reserved for special use, such as a fax machine or a modem line; therefore, calls are not delivered to these extensions unless the calls are dialed directly. | Blank
Message Waiting | Enter "Yes" or "No" to enable or disable message waiting notification. NOTE: At least one Suite Extension must have the Call Delivery Type programmed as Immediate, and Message waiting enabled; otherwise, the Primary Suite Extension is used. | No
Comments | Enter any applicable comments. | Blank
Member Name | System-generated, protected field. Indicates the name corresponding to the extension number, as entered in the Telephone Directory form. |

Related Topics

- Suite Services

- Suite Services Conditions

- Suite Services Programming

- System Capacity