# Recall

## Description

The Recall feature automatically calls back the last person that handled an incoming call. The recall occurs when the calling party is transferred to an idle station and the call is not answered within a specified time-out period. Similar time-out Recalls occur if a call is transferred to a busy station, placed on Hold, or parked.

## Conditions and Feature Interactions

- A timed-out call that cannot Recall to the last party to handle the call (because that party is busy) will Camp-on to that party.

- The time-out period depends upon the circumstances of the call extension.

- Recall or ground button requires the use of a third wire or a second pair.

- Recall applies to incoming CO trunk calls only. Recall is not supported for internal calls.

- Alternate reroute for recalls to busy ACD Agents does not apply to calls that are distributed to remote ACD agents using Networked ACD.

- The No Answer Recall timer is ignored if the device receiving the transfer has Call Forward No Answer or Call Rerouting First Alternatives set up.

- Recall applies to the individual MDU DN in a group as it does for existing PRGs.

## Programming

- Class of Service Options form

- Set the Campon Recall Timer.

- Set the No Answer Recall Timer.

- (Optional) Leave the No Answer Recall Timer blank to disable the Recall feature. When disabled, no recall occurs when the call is not answered.

- Except for unsupervised transfer recalls, a recall is always accompanied by "RINGING YOU BACK" on the recalled extension. Unsupervised transfer recalls can be made to display the name (and extension number if space on the display permits) by enabling the Display Transfer Destination on Recall option in the Class of Service Options form.

NOTE: In MiVoice Business Release 4.2 SP2, the caller name and number (if available) displays instead of "RINGING YOU BACK" for the recall scenarios described above.

- To establish an alternate recall destination for busy ACD Agents:

- enable the Follow 2nd Alternate Reroute for Recall to Busy ACD Agent option in the Class of Service Options form

- program an alternate destination number in the Call Rerouting Second Alternatives form.

- Enable COS option "Maintain Ringing Party During Recall" in the class of service of the extension to allow recalls to ring on both the recalled extension and the called extension until either answers the call. See Attendant Maintain Ringing Party During Recall for details.

## Device Support

Not applicable

## Operation

None

Related Topics

- Attendant Recall

- Attendant Maintain Ringing Party During Recall