# Multi-level Auto Attendant (MLAA) Example
(Embedded Voice Mail)

In this example, a small mall uses MLAA to provide service to its tenants. The mall operator is extension 0. Each store has also its own operator mailbox.

## MLAA Menu Structure

## VM Mailboxes Form Programming

The mailboxes are programmed in the VM Mailboxes form as follows (not all fields are shown in this example).

### Menu level 1 mailboxes:

Mailbox Number | Name | Extension Number | Mailbox Type | Operator Extension
1 | Your Sports Store | (none) | Menu Node | 0
2 | Housewares Emporium | (none) | Menu Node | 0
3 | Food Bargain Place | (none) | Menu Node | 0
4 | Mall Administration | 1001 | Extension | 0

### Menu level 2 mailboxes:

Mailbox Number | Name | Extension Number | Mailbox Type | Operator Extension
2001 | Skis | (none) | Menu Node | 2000
2002 | Hockey | 2002 | Extension | 2000
2003 | Other Sports | 2003 | Extension | 2000
3001 | Large Appliances | (none) | Menu Node | 3000
3002 | Small Appliances | 3002 | Extension | 3000
3003 | Other Housewares | 3003 | Extension | 3000
4001 | Deli | 4001 | Extension | 4000
4002 | Butchery | 4002 | Extension | 4000
4003 | Bakery | 4003 | Extension | 4000
4004 | Frozen Foods | 4004 | Extension | 4000
4005 | Other Groceries | 4005 | Extension | 4000

### Menu level 3 mailboxes:

Mailbox Number | Name | Extension Number | Mailbox Type | Operator Extension
2004 | Cross Country Skis | 2004 | Extension | 2000
2005 | Downhill Skis | 2005 | Extension | 2000
3004 | Kitchen Appliances | 3004 | Extension | 3000
3005 | Laundry Appliances | 3005 | Extension | 3000
3006 | Other Appliances | 3006 | Extension | 3000

## VM Multi-Level Auto Attendants form programming

The menu tree is programmed in the VM Multi-level Auto Attendants form as follows (the Extension Number field is not shown):

Mailbox Number | Name | Menu Options
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
1 | Your Sports Store | 0 | 2001 | 2002 | 2003 |  |  |  |  |  |
2 | Housewares Emporium | 0 | 3001 | 3002 | 3003 |  |  |  |  |  |
3 | Food Bargain Place | 0 | 4001 | 4002 | 4003 | 4004 | 4005 |  |  |  |
2001 | Skis | 2000 | 2004 | 2005 |  |  |  |  |  |  |
3001 | Large Appliances | 3000 | 3004 | 3005 | 3006 |  |  |  |  |  |

## Sample Greetings

### System Auto Attendant greeting:

"Welcome to the Green Acres Mall! To reach Your Sports, please press 1. To reach The Housewares Emporium, please press 2, to Reach The Food Bargain Place, please press 3. To reach the mall administration office, please press 4. To talk to an operator, please press 0."

### The Food Bargain Place greeting:

"Welcome to the Food Bargain Place, the home of great savings on all your grocery needs! To reach the deli section, please press 1. To reach the butchery section, please press 2. To reach the bakery section, please press 3. To reach the frozen foods section, please press 4. For all other enquiries, please press 5. You can always reach the store operator by pressing 0, or go back a menu by pressing *. Have a nice day!"