# Flexible Answer Point

## Description

Flexible Answer Point lets telephone and console users send their calls to another location when the system is in Night Service.

Flexible Answer Point lets station and console users program a night answer point for their incoming trunk calls. Any telephone calls to an extension number listed in either the Trunk Attributes form or the Intercept Handling form will respect the Flexible Answer Point commands that are programmed against the extension number.

## Conditions and Feature Interactions

- The station must appear in either:

- the Trunk Attributes form (Day, Night1, or Night2)

- an instance of the Intercept Handling form.

- The destination:

- can be a valid extension number within the local system

- can be the same number as the station affected (which will cancel the Flexible Answer Point programming for that station)

- must be a DID extension and have Call Forwarding enabled

- You can enter a maximum of ten Flexible Answer Point commands in the system.

- A Hot Desk user DN cannot be a Flexible Answer Point. If a Hot Desk user is logged in on a Registration DN that is a Flexible Answer Point, calls will follow out-of-service handling.

## Programming

1. Class of Service Options form

- Enable Flexible Answer Point.

- Ensure Non-DID extension is set to No and Call Forwarding Accept is set to Yes.

2. Feature Access Codes form

Assign the following Feature Access codes:

- Flexible Answer Point

- Flexible Answer Point Cancel All.

## Device Support

- Supported on all devices.

## Operation

#### All telephones

To set up the Flexible Answer Point:

1. Dial the Flexible Answer Point feature access code.

2. Dial the number of the station.

3. Dial the new number.

To cancel the Flexible Answer Point on a station:

1. Dial the Flexible Answer Point feature access code.

2. Dial the number of the station.

3. Dial the number of the station again.

To cancel all Flexible Answer Points:

- Dial the Flexible Answer Point Cancel All feature access code.