# Add Held

## Description

Add Held lets you move a call on Hold to another line appearance, form a conference with a call on Hold, or add a call on Hold to an existing conference.

## Conditions and Feature Interactions

- Add Held is only available on some phones; see Feature Availability below for more information.

- You cannot use Add Held to add a call to a conference that is on Hold.

- If you have Record-A-Call enabled, the Record-A-Call prompt takes precedence over the Add Held prompt. To use the Add Held feature, you must disable the Record-A-Call feature.

## Programming

This feature does not require programming.

## Device Support

- Supported on all devices.

## Operation

#### IP display telephones except 5010 IP Phone, 5207 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5312 IP Phone, and 5560 IPT

To move a call on Hold to another line appearance:

1. Press the available line key.

2. Press Add Held or Addheld.

3. Press the flashing line key of the call on hold.

To add a call on Hold to an existing conversation or Conference:

1. Press Add Held or Addheld.

2. Press the flashing line key.

#### SpectraLink Wireless Phones

To move a call on Hold to another line appearance:

1. Press LINE then press the shortcut key of the available line appearance.

2. Press Addh.

3. Press LINE then press the shortcut key of the flashing line appearance.

To add a call on Hold to an existing conversation or Conference:

1. Press Addh.

2. Press LINE then press the shortcut key of the flashing line appearance.