# Sending a Welcome Email to New Users

## Overview

New users can receive a Welcome email based on a ready-to-use template in the User and Services Configuration (USC) form. The following is an example of the email:

Click image to enlarge

The Welcome email is automatically sent after adding a user through the User and Services Configuration (USC) form. Users added from MiCollab or through Active Directory must have emails manually sent to them using the link in the User and Phone summary pages of the USC form.

The email is sent in the language selected for the user in the User Profile tab.

NOTE: The Desktop Tool URL in the email is derived from the Desktop Portal field in the Online Service URLs form ( ). If the field is blank, the system’s hostname with domain (if programmed) is used instead

## Before You Begin

Ensure that the following requirements are met before sending a Welcome email:

- The user must have an email address programmed in the USC form (User Profile tab).

- The user’s primary phone service must on be on the same system that the System Admin tool is logged in on; otherwise, the button used to send the Welcome email won't show. Performing a reach-through to the user’s home system will allow the button to show.

## Programming

To program the system to send welcome emails:

- System Options form

- Complete the Email Server and mail – Sender’s Address fields.

- Set Send Welcome Email to Yes.

Related Topics

- Connecting an External Email Server