# Console Softkeys

## Purpose

The Console Softkeys form assigns directory numbers, defined in the Telephone Directory form to the softkeys of an attendant console. Associated softkey labels are also defined in the Telephone Directory form. The form is used to define the directory numbers to be associated with the line-appearance programmable softkeys of an attendant console. Each softkey assignment specifies an attendant directory number to which trunk and internal calls may be routed (for example, Dial 0 calls). The directory numbers used for this function are assigned in the Trunk Attributes form as non-dial-in trunk answer points. Although these numbers were specifically assigned to incoming trunks, they may also be dialed from any station in the system to access a specific attendant, or attendant group.

If you assign the same directory number to different attendant consoles, you've implicitly created a Broadcast Group
A directory number programmed to appear on multiple devices constitutes a broadcast group. There are two types of broadcast groups: Non-Prime Line and Prime Line. A Non-Prime Line group is a directory number programmed on one or more devices that is not the prime line on any device. A Prime Line group is a directory number programmed on button 0 of a phone. Server-based variants of MiVoice Business that use x86 processors, MiVoice Business for Industry Standard Servers MCD-ISS), Multi-instance MiVoice Business, and Virtual MiVoice Business, up to 250 appearances of the directory number can appear on one or more devices. For all other 3300 ICP/MiVoice Business call control platforms, up to 32 appearances of the directory number may appear on one or more devices. consisting of all consoles that share the same directory number on any of their softkeys. The form also shows the label of each softkey, as it appears on the console's display. These labels are assigned in the telephone directory. Contrary to the multiline set key system and multicall groups, it is not possible to assign numbers other than fictitious directory numbers to softkeys on different consoles.

Use this form to perform the following tasks:

- Program IP Consoles

- Program Attendant Call Selection

- Program Multiple Attendant Consoles

- Configure Attendant Directory Number

## Field Descriptions

Parameter | Description | Default Value
Directory Number | System-generated, protected field. Indicates the directory number of the console, as defined in the IP Consoles form. |
Softkey Appearance | System-generated, protected field. Indicates the softkey number on which calls to the set's directory number will appear, as defined in the IP Consoles form. |
Device Type | System-generated, protected field. Indicates the console type. |
Softkey Number | System-generated, protected field. Pre-numbered entries (from 2 to 7) designate the six programmable softkeys. The softkeys are numbered from left to right. |
Softkey Directory Number | Enter the appropriate directory number which is to appear at the softkey. This directory number corresponds to an answer point defined in the Trunk Attributes form. If the same directory number appears at more than one console, all sets involved will form part of a Broadcast Group A directory number programmed to appear on multiple devices constitutes a broadcast group. There are two types of broadcast groups: Non-Prime Line and Prime Line. A Non-Prime Line group is a directory number programmed on one or more devices that is not the prime line on any device. A Prime Line group is a directory number programmed on button 0 of a phone. Server-based variants of MiVoice Business that use x86 processors, MiVoice Business for Industry Standard Servers MCD-ISS), Multi-instance MiVoice Business, and Virtual MiVoice Business, up to 250 appearances of the directory number can appear on one or more devices. For all other 3300 ICP/MiVoice Business call control platforms, up to 32 appearances of the directory number may appear on one or more devices.. The first softkey on the console workstation is reserved for recalls to the attendant; the directory number of the key is not programmable. | Blank
Softkey Label | System-generated, protected field. Indicates the softkey designation which is to be displayed on the console's display. This label is defined in the Telephone Directory form. |