# Multiline Set Keys

## Purpose

The Multiline Set Keys form is used to assign line type, ring type, and directory number to each line select key of Mitel multiline telephones, 5560 IPTs, Programmable Key Modules, and generic SIP devices.

In programming the Line Select keys on Mitel multiline telephones, two implicit functions are the creation of key system and multicall groups. Each key assignment will define the type of line (single line, key system, multicall) and specify whether a call to the key's directory number will ring the set, flash the line status indicator associated with the key, activate the delay ring feature associated with that line appearance, or emit ringing to indicate the activation of a busy lamp.

Speed call numbers can be programmed by the installer on this form, or can be defined by the set user. Any line select key left undefined is available to the user as a programmable Speed Call key.

Line select keys may be programmed as Direct Station Selection (DSS) or Secretarial Transfer keys with associated busy lamps. See DSS/BLF for more information.

Line select keys may also be programmed by the installer as feature access keys. Pressing the associated key on the set invokes the feature programmed against that line.

If applicable, you can use this form to map a MiXML Application and its features to the programmable keys of a directory number (DN). The MiXML Application feature applies to the following IP phones or appliances: 5220 (Dual Mode), 5224, 5240, 5320/5320e, 5330/5330e, 5340/5340e, and 5360 IP Phones. For information about deleting MiXML Applications and features, see MiXML Applications.

You can also use this form to copy keys programmed on a DN to one or more existing directory numbers. For information about copying keys, see Copying Key Assignments.

Use this form when performing the following tasks:

- Program Multiline IP Telephones

- Program 5240 IP Phones

- Program Generic SIP Phones

- Feature Keys

- Line Appearance Ring Types

## Conditions

- The 5324 IP Phone does not support MiXML, but you can program the 5324 IP Phone as a 5224 IP Phone if MiXML applications are required.

- This form should not be used for Symbol Wireless Phones.

- On a 5560 IPT, only program keys against the Master directory number. The system automatically copies the key programming from the Master directory number to the Slave directory number.

- Key programming is not supported for Generic SIP Phones configured as a Single Line Phone.

- Multicall key (programmed on an extension) is supported only on the MiVoice Business system on which the extension is programmed. Programming the same Multicall key on other MiVoice Business systems in a cluster is not supported.

## Field Descriptions

Parameter | Description | Default Value
Multiline Set Keys
Directory Number | System-generated, protected field. Indicates the unique directory number of the multiline set, as defined in the Multiline IP Sets form. |
Ring Type | Select whether and how to ring the line to signal a call. See Line Appearance Ring Types for a description of the choices. A delay ring is not programmable on DSS or Secretarial Transfer keys. | Blank
Prime Line Type | System-generated, protected field. Displays one of three prime line types: single line, key system or multicall (note that the information entered in this field matches the corresponding entry in the Multiline IP Sets form). Single Line – The set's prime line is a single line; it is dedicated to one telephone only. Key System – The set's prime line is a member of a key system group. A key system group is a group of Mitel multiline telephones. One industry standard telephone may be added to form a mixed multiline group which shares a specific line appearance. When a call is directed to the number associated with the Key System Group, all sets in the group will receive the indication. Once a set answers the call, all other sets in the group will see the corresponding line as busy. A fictitious Directory Number may be used to create a key system group. This means you may set up a directory number which is associated with a key system group rather than a system device. Associate a previously unassigned directory number to the line select keys through the key assignment form. Multicall – The set's prime line is a member of a multicall group. A Multicall group is a group of MiVoice IP Phones. One industry standard telephone may be added to form a mixed multiline group which shares a specific line appearance. When a call is directed to the number associated with the Multicall group, all idle sets in the group will receive the indication. Once a set answers the call, all other idle sets in the group will still have access to the line either to answer or originate calls. As with key system numbers, a fictitious number may be assigned to Multicall groups. NOTE: If a single-line telephone (industry standard) is added to either a Key System Group or a Multicall Group, the following conditions apply: only one single-line telephone can exist in the group, the group number must be the prime number on the single-line telephone only, the single-line telephone cannot be designated as Night Bell, and call rerouting applies to the group number (as opposed to any particular telephone. |
Name | System-generated, protected field. Displays the name associated with the prime directory number. |
Programmable Keys
Button Number | System-generated, protected field. Displays numbered entries from 1 to 192 depending on the set type. 1 to 4 (6905 IP Phone) 1 to 6 (5505 SIP Phone) 1 to 7 (5010 IP Phone, 5215 IP Phone and 5215 IP Phone Dual Mode) 1 to 6 (5302 SIP Phone) 1 to 8 (6910 IP Phone) 1 to 9 (5304 IP Phone, 5140 IP Phone, and 5240 IP Phone) 1 to 11 (5320/5320e IP Phone) 1 to 12 (Telematrix 3000IP Phone) 1 to 14 (5005 IP Phone, 5020 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5220 IP Phone, 5220 IP Phone (Dual Mode), 5312 IP Phone.) 1 to 18 (6920 IP Phone) 1 to 24 (5324 IP Phone, 5330/5330e IP Phone, 5224 IP Phone, Navigator, and Hot Desk user DNs), which designate the line select keys (2 indicates the lowermost programmable key). Key 1 is reserved for the set's prime directory number. 1 to 48 (5340/5340e IP Phone and 5360 IP Phone) 1 to 72 (6930 IP Phone) 1 to 96 (6940 IP Phone) 1 to 192 (5560 IPT) 1 to 96 (6970 IP Conference Phone) NOTE: During a copy operation, you can select buttons to copy. IP Phone Line Select Keys The line select keys on the IP Phones are numbered right to left and bottom to top. See 5010 IP Phone, 5215 IP Phone and 5215 IP Phone (Dual Mode) Line Select Key Numbering and 5020 IP Phone, 5220 IP Phone and 5220 IP Phone (Dual Mode) for examples. N OTE: 5320 and 5330 phones follow single-row numbering while the 5340 and 5360 follow double-row numbering. CITELlink Phone Line Select Keys To identify the location of the line select keys on a CITELlink Type1 or CITELlink Type2 phone, click on the model in the following table:
Norstar Phones | Meridian Phones
Model # | Device Type | Model # | Device Type
M7100 | CITELlink Type1 | A2008 | CITELlink Type2
M7208 | CITELlink Type1 | M2006 | CITELlink Type1
M7208N | CITELlink Type1 | M2008 | CITELlink Type1
M7310 | CITELlink Type2 | M2616 | CITELlink Type2
M7310N | CITELlink Type2 | M3110 | CITELlink Type1
M7324 | CITELlink Type2 | M3310 | CITELlink Type1
T7100 | CITELlink Type1 | M3820 | CITELlink Type2
T7208 | CITELlink Type1 | M3901 | CITELlink Type1
T7316 | CITELlink Type2 | M3902 | CITELlink Type1
T7406 | CITELlink Type2 | M3903 | CITELlink Type1
|  | M3904 | CITELlink Type1
SpectraLink Wireless Telephone Line Select Keys The SpectraLink Wireless Telephones use shortcut keys to emulate line select keys. To activate the assigned line appearance or feature, the user presses the LINE, FCN or MENU key plus a shortcut key. See SpectraLink Wireless Telephone Line Select Key Mapping. OpenPhone 27 In Release 2.0 of the OpenPhone 27, line select keys are not supported. | Blank
Label | Enter a button label to display in the LCD beside the programmable key on the IP Phone. The field allows 31 ASCII or 10 Simplified Chinese characters but the phone can only display a maximum of 16 ASCII characters or 10 Chinese characters. In case of 5340/5340e IP Phone, if opposing keys (e.g., keys 3 and 4 or 5 and 6) are labeled, then only a maximum of 10 ASCII characters or five Chinese characters can be displayed. A Button Label may be defined for a MiXML Application Feature assignment (optional). If you program this field on a 5220 (Dual Mode) phone, however, it will not be displayed. | Blank
Line Type | Enter one of the line type values. The line types associated with any given directory number must match in all forms where the numbers appear. See Line Type Values for more information. You can program speed call keys on a set by selecting "CDE Speedcall" in the Line Type field, and then entering the Speed Call Number (maximum of seven digits) in the Button Directory Number field. After a key is programmed as a CDE Speedcall, the user cannot reprogram the key from the set. You can program user speedcalls on a set from this form or users can program them directly from their sets. These speed call numbers appear on the form as "User Speedcall" in the Line Type field. If the user has designated the number as private, the Line Type field displays "User Speedcall - Private". A directory number must already exist in the system before a DSS or Secretarial Transfer key and busy lamp are programmed to monitor it. Attempting to commit the form when an unknown directory number or a directory number that translates to an ARS destination has been specified will result in the error message "Directory Number is invalid". After choosing Application or Phone App as the Line Type, you must then choose a MiXML Application Feature or a Phone Application Feature. NOTES If you have a 5330/5330e, 5340/5340e, or 5360 IP Phone with analog Line Interface Module (LIM), do not program feature key 2. This key is reserved for the LIM. Assigning the key another feature may result in an incorrect LED indication following a set reboot. HTML Toolkit Release 2.0 phone applications are only available to DNs licensed to use them. See Multiline IP Sets form for details. 69xx sets do not support Phone App keys. Normally, when hot desk users log in to a set all their keys and associated labels are mapped to the set, even ones that are not supported. For 69xx sets and Phone App, no label is displayed. | Not Assigned
URL | Enter the URL of a web page to display on the set. Applies to sets with built-in web browsers. The only supported URL type is http. | Blank
Button Directory Number | Enter the directory number which is associated with the Line Select Key of the multiline set, the Trunk Number, in the form "Tnnnn" where "nnnn" is the trunk number which is associated with the line select key of the set. CDE Speedcalls can be a maximum of seven digits. User speedcalls can be a maximum of 26 digits. If the user has programmed a user speedcall and designated the number as private, "xxxxxxx" is displayed instead of the number. A directory number may appear on more than one key on any MiVoice IP Phone or generic SIP device. NOTES Refer to the feature description for the selected Line Type for specific conditions and restrictions regarding the assignment of directory numbers. On generic SIP devices, only the DN of the SIP device can be assigned to Button Directory Numbers to support the multicall feature. If a trunk number is programmed in the Directory Number field, it can be assigned as either a "key system" or "single line". A trunk assigned to a multiline set line cannot be in a trunk group. NOTE: The Button Directory Number field does not update when a directory number assigned to the Call Park and Call Park - Retrieve key is changed or removed in another form. If such a change or deletion occurs, attempts to use the feature key will result in invalid dialing treatment. Also, any subsequent data restore will not correct or remove the invalid key data. | Blank
Ring Type | Select whether and how to ring the line to signal a call. See Line Appearance Ring Types for a description of the choices. | Blank
MiXML Application Feature | If you have chosen Application as the Line Type, select a MiXML Application Feature for the button being changed from all the Third Party MiXML Applications that have been added to the system. The data displayed in this field, derived from MiXML Application Feature views, can differ from application to application. | Not Assigned
Phone Application Feature | (5320/5320e, 5330/5330e, 5340/5340e, and 5360 IP Phones only) If you have chosen Phone App as the Line Type, select a Phone Application Feature to assign to the key from the list of all the applications built into the sets or added to the system (and subsequently to the sets) using the HtmlAppUpgrade maintenance command. NOTE: The Phone Application list is not shared among cluster elements by SDS. It is up to the administrator to load the required applications on to each element so that devices can access them. | Blank