# Night Service - Automatic

## Description

Automatic Night Service places the system into Night service automatically if all attendant consoles are unable to receive calls, or if all attendant consoles are inactive and the time-out period has expired.

An attendant or telephone user must put the system back into Day service.

## Conditions and Feature Interactions

- After a system reboot, the system restores the same service (Day, Night1, or Night 2) that it was in before the reboot regardless of whether Programmed Service is on or off.

- Regardless of the service, the system reverts to the Night1 service after a system upgrade or a database restore.

- An attendant console is considered "unable to receive calls" if:

- the attendant has busied-out the console

- automatic diagnostic maintenance routines determined that the console was faulty

- the communications to the console are broken (i.e. a cable is broken or the console line card is faulty or not properly inserted)

- the attendant does not answer an incoming call before the attendant busy-out timer expires.

## Programming

1. Class of Service Options form

- Program the Attendant Busy-out Timer.

2. Station Attributes form

- Program the Class of Service number.

3. Call Rerouting form

- Program the first alternative number.

4. Program the following parameters in the Call Rerouting First Alternatives form

- Busy/DND: This (for all trunk types)

- No Answer: Normal (for all trunk types)

- Directory Number Routed To: number of the night answer point.

## Device Support

Not applicable

## Operation

None

Related Topics

- Night Service

- Night Service - Programmed