# Network ACD - Remote Agent Subgroup Operation

The Remote Agent Subgroups form is no longer used as part of the Networked ACD Programming. It still exists on the switch, but is no longer configured.

In a cluster, Remote Directory Numbers are assigned to each remote agent skill group. Clustered deployments allow configuration of ACD resiliency.

In non-clustered (legacy) environments, ACD resiliency is not supported. Each remote agent group must be assigned a remote agent sub-group ID (using the ACD Remote Agent Subgroups form). Non-clustered deployments are no longer recommended.