# Directory (Dial by Name)
(Embedded Voice Mail)

## Description

Allows callers to reach a mailbox user from the Auto Attendant by dialing the user's name on the keypad. The system can be configured to dial by last name or by first name. Up to 6 letters of the name can be entered. If there is more than one match, the Auto Attendant lists the names of the matches along with the key to press to call each match.

The Directory feature is accessed by dialing 9 from the Auto Attendant. To prevent confusion between dialing a mailbox that starts with 9 and dialing 9 for the Directory, an inter-digit timer of 4 seconds is started when the first digit entered is 9. If no other digits are entered during these few seconds, the user is transferred to the Directory. To program the menu option 9 for Directory feature, see Setting up Multi-Level Auto Attendant (MLAA).

NOTE: Dial by Name uses the name associated with the voice mailbox, NOT the name from the Telephone Directory or the User and Services Configuration form.

## Conditions and Feature Interactions

- You must have voice mail licenses to use the Directory feature.

- Dial by Name is not supported in a Networked Voice Mail environment.

## Programming

1. VM Options form

- Set Directory Voice Prompt/Set Prompt For to "Last Name" or "First Name".

  NOTE: This setting must match the order that the user names are entered in the VM Mailboxes form as described below.

2. VM Mailboxes ( ) or User and Services Configuration form ( )

- Verify that all names are entered as defined in the Directory Voice Prompt field of the VM Options form (if "Last Name" is selected, names must be entered as <last name>,<first name>; if "First Name" is selected, names must be entered as <first name>,<last name>).

  NOTE: If you do not program the "Name" field in the VM Mailboxes or User and Services Configuration form, the user cannot be called using the Directory feature.

## Device Support

All devices

## Operation

1. Access the Auto Attendant.

2. Dial 9 and wait a few seconds.

3. At the prompt, enter the name using the keypad (press 2 for A, B or C, press 3 for D, E or F, etc.). You can enter up to 6 letters.

4. If a unique match is found, the Auto Attendant transfers you to the user.

If more than one user name start with the letters entered, the Auto Attendant lists the number of matches, then reads each match's name or number followed by the keypad number to enter to be transferred to that person.

NOTE: When searching for a match, the Auto Attendant only looks at the first 6 digits in a name, or until the comma is reached (the comma separates the first and last names in the field).

### Example 1:

You are trying to reach Sarah Jones. When you press 9 in the Auto Attendant, you hear "You can enter up to 6 letters of the person's last name, using 7 for Q and 9 for Z". You enter 5 6 6 3 7 for JONES. There is only one voice mail user with the last name spelled by the letters 5 6 6 3 and 7, and you hear "You are being transferred to Sarah Jones", and the Auto Attendant transfers you.

In this example, in the VM Options form, the "Directory Prompt" field is set to "Last Name", and in the VM Mailboxes and User and Services Configuration form, names are entered as "<last name>,<first name>" (for example, "Jones,Sarah").

### Example 2:

You are trying to reach Jamal Singh. When you press 9 in the Auto Attendant, you hear "You can enter up to 6 letters of the person's first name, using 7 for Q and 9 for Z". You enter 5 2 6 for JAM and wait. There is more than one user with the first name starting with the letters on 5 2 and 6, and you hear "3 matches were found. To reach Jamal Singh, press 1. To reach Sarah Jones, press 2. To reach Jamie Beauchamp, press 3". You press 1 and the Auto Attendant transfers you.

In this example, in the VM Options form, the "Directory Prompt" field is set to "First Name", and in the VM Mailboxes and User and Services Configuration form, names are entered as "<first name>,<last name>" (for example, "James,Sarah").