# LOCATE SERVICE_LEVEL

## Qualifiers:

DEVICE_ONLY

MULTI_DEVICE

PENDING_USER

TRUSTED

SUMMARY

## Purpose:

Locates DNs based on their service level.

## Details:

The DEVICE_ONLY qualifier displays the directory number (DN) of all devices that have a Service Level of IP Device Only
This Service Level indicates that the directory number (DN) is assigned to an unlicensed device that has only basic telephony functionality (emergency or attendant calls). The device becomes functional when a hot desk user or hot desk ACD agent logs into it.. These devices do not consume an IP User License.

The PENDING_USER qualifier displays the DN of all Hot Desk ACD Agents who are unlicensed (i.e. in "pending" state) because they were added to the system prior to MCD Release 4.1. To obtain a license, the agents must log in or the administrator must open and save their records on the User and Services Configuration form.

The MULTI_DEVICE qualifier displays the DN of all devices that have a Service Level of Multi-Device
This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service.. These devices do not consume an IP User License.

The TRUSTED qualifier displays the DN of all devices that have a Service Level of Trusted Service
This Service Level indicates that the directory number (DN) is assigned to a trusted Mitel application that has full telephony service once it registers with the system. Although the DN can be programmed on the same forms as a Full Service user/device, it does not use an IP User License.. These devices do not consume an IP User License.

The SUMMARY qualifier displays the totals for all users, subject to the following qualifications:

- The total number of Hot Desk Users includes Hot Desk ACD Users who are currently unlicensed (in "pending" state) because they were created prior to MCD Release 4.1.

- The total number of Full Service IP Devices includes IP consoles as well as sets.

- The sum of all totals should equal the Configurable IP Users and Devices - Used value located in the Configuration Options sub-section of the System Capacity form.

- The sum of all totals should not exceed the Maximum_Configurable_Users_and_IP_Devices value in the License and Option Selection form.

## Example(s):

NOTE: The following examples are for a resilient configuration, with unique details provided for the two controllers (primary and secondary).

### Entry: LOCATE SERVICE_LEVEL

### System Response:

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Total number of Primary IP Device Only Service Devices = 3

Total Number of Primary Full Service IP Devices = 18

Total Number of Primary Full Service Hot Desk Users = 5

Total number of Primary Multi-device Service IP Devices = 10

Total number of Primary Multi-device Service Hot Desk Users = 4

Total number of Primary Pending IP User Licenses = 2

Total number of Primary Trusted Service Devices = 4

Total number of Secondary IP Device Only Service Devices = 9

Total Number of Secondary Full Service IP Devices = 23

Total Number of Secondary Full Service Hot Desk Users = 33

Total number of Secondary Multi-device Service IP Devices = 5

Total number of Secondary Multi-device Service Hot Desk Users = 9

Total number of Secondary Pending IP User Licenses = 42

Total number of Secondary Trusted Service Devices = 44

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### Entry: LOCATE SERVICE_LEVEL DEVICE_ONLY

System Response:

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40870 is a Primary IP Device Only Service Device

40871 is a Primary IP Device Only Service Device

40971 is a Secondary IP Device Only Service Device

40972 is a Secondary IP Device Only Service Device

Total number of Primary IP Device Only Service Devices = 2

Total number of Secondary IP Device Only Service Devices = 2

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### Entry: LOCATE SERVICE_LEVEL PENDING_USER

System Response:

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50001 has a Primary Pending IP User License.

50002 has a Primary Pending IP User License.

4085000 has a Primary Pending IP User License.

4085001 has a Primary Pending IP User License.

4095002 has a Secondary Pending IP User License.

Total number of Primary Pending IP User Licenses = 4

Total number of Secondary Pending IP User Licenses = 1

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### Entry: LOCATE SERVICE_LEVEL MULTI_DEVICE

System Response:

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40872 is a Primary Multi-device Service IP Device

40973 is a Secondary Multi-device Service IP Device

50200 is a Primary Multi-device Service Hot Desk User

50300 is a Secondary Multi-device Service Hot Desk User

Total number of Primary Multi-device Service IP Devices = 1

Total number of Primary Multi-device Service Hot Desk Users = 1

Total number of Secondary Multi-device Service IP Devices = 1

Total number of Secondary Multi-device Service Hot Desk Users = 1

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### Entry: LOCATE SERVICE_LEVEL TRUSTED

System Response:

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1012 is a Primary Trusted Service Device

1013 is a Primary Trusted Service Device

2030 is a Secondary Trusted Service Device

Total number of Primary Trusted Service devices = 2

Total number of Secondary Trusted Service devices = 1

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### Entry: LOCATE SERVICE_LEVEL SUMMARY

System Response:

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Total Number of Primary IP Device Only Service Devices = 2

Total Number of Primary Full Service IP Devices = 223

Total Number of Primary Multi-device Service IP Devices = 8

Total Number of Primary Multi-device Service Hot Desk Users = 2

Total Number of Primary Full Service Hot Desk Users = 2

Total Number of Primary Pending IP User Licenses = 4

Total Number of Primary Trusted Service DNs = 2

Total Number of Secondary IP Device Only Service Devices = 2

Total Number of Secondary Full Service IP Devices = 223

Total Number of Secondary Multi-device Service IP Devices = 8

Total Number of Secondary Multi-device Service Hot Desk Users = 2

Total Number of Secondary Full Service Hot Desk Users = 2

Total Number of Secondary Pending IP User Licenses = 1

Total Number of Secondary Trusted Service DNs = 2

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