# Hyatt Encore Protocol

The following table summarizes the structure of the Hyatt Encore protocol used by the voice mail application in MiVoice Business to communicate with compatible Property Management Systems. It also shows which protocol functions (check in, check out, message waiting status etc.) MiVoice Business supports. (Y = supported; N = unsupported.)

NOTE: The protocol between MiVoice Business call control and the PMS application is Mitel proprietary.

Encore Message | PMS > VM | VM > PMS | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15
Resynchronize | Y | Y | STX | "1" | SP | SP | SP | SP | SP | SP | SP | SP | SP | SP | SP | SP | ETX | LRC
Check In | Y |  | STX | "2" | Mailbox Number | SP | SP | SP | SP | SP | SP | ETX | LRC
Check Out | Y |  | STX | "3" | Mailbox Number | SP | SP | SP | SP | SP | SP | ETX | LRC
Message Waiting Status |  | Y | STX | "4" | Mailbox Number | New | Urgent | SP | SP | ETX | LRC
Bad Mailbox Address |  | Y | STX | "5" | Mailbox Number | SP | SP | SP | SP | SP | SP | ETX | LRC
Query MW Status | Y |  | STX | "6" | Mailbox Number | SP | SP | SP | SP | SP | SP | ETX | LRC
Move Mailbox | Y |  | STX | "7" | Mailbox Number | Destination Mailbox | ETX | LRC
Modify FCOS † | Y |  | STX | "8" | Mailbox Number | FCOS | SP | SP | SP | SP | ETX | LRC
Text Message MW | Y |  | STX | "9" | Mailbox Number | Unread | SP | SP | SP | SP | ETX | LRC
Check in with Passcode | Y |  | STX | "A" | Mailbox Number | Passcode | ETX | LRC
Change Passcode | Y |  | STX | "B" | Mailbox Number | Passcode | ETX | LRC
Merge Message | Y |  | STX | " C" | Mailbox Number | Destination Mailbox | ETX | LRC
Change ID | Y |  | STX | "D" | Mailbox Number | New ID (dial by name) | ETX | LRC
Merge Status |  | N | STX | " E" | Mailbox Number | Merge Status Text | ETX | LRC

† FCOS Packet Values:

"00" - use system default ("01" = North American English)

"01" - North American English

"02" - North American Spanish

"03" - North American French (Quebecois)

"04" - Dutch

"05" - English UK

"06" - German

"07" - Italian

"08" - Portuguese EU

"09" - Spanish Castillian

"10" - French EU

"11" - Portuguese Brazilian

"12" - Mandarin

"13" - Arabic

"14" - Farsi

"15" - Flemish

"16" - Turkish

"17" - English Overlaid

"18" - Dutch Overlaid

"19" - Swedish

"20" - Hebrew

"21" - Russian