# Hotel/Motel - Print Hotel Reports

## Description

This feature provides the user with various types of Hotel/Motel reports. A report page is 80 columns wide and 66 lines long. Each page has a page number and a time stamp in the top right hand corner. Each column of the report contains the extension number and the corresponding description entry.

The time stamp has the following format:

yyyy-mmm-dd hh:mm

where:

yyyy-mmm-dd = year/month/date
hh:mm = hour/minute

Reports can be printed on demand or at a specified time. The following types of reports are generated:

- Automatic Wake-up - Lists all the guest rooms that have automatic wake-up calls set (see figure).

- Room Status - Lists the current condition and occupancy of all guest rooms in the hotel (see figure).

- Room Monitor - Three types of logs identify the status of room monitors.

- Room Monitor Setup Hotel Log: Reports that an extension has been set up as a room monitor (see figure).

- Room Monitor Terminate Hotel Log: Generated each time an extension terminates as a room monitor and reports the room monitor extension number and terminate time (see figure).

- Monitored Call Hotel Log: Provides a summary of completed room monitor activity. Each time a room monitor or listener device clears a connection the log reports: the extension number of the room monitor, the extension or trunk number of the listener device, and the duration of the monitoring operation (see figure).

- Note: Two error logs may also be generated by the room monitor feature (see figure).

- Message Registration - Lists all of the guest rooms that have made telephone calls, the number of calls, and the total cost (see figure).

## Conditions and Feature Interactions

- The hotel reports can be printed on demand or at a specified time. In a clustered hospitality installation, scheduled printing is controlled by the Hospitality Gateway.

- All Guest Services functions, including printing hotel/motel reports, are unavailable on the 5540 IP Console in a Clustered Hospitality environment.

## Programming

1. Configure the printer.

2. Application Logical Ports form

- Assign an LPR1 telnet port to each application for which you want to capture the log. See Programming an LPR1 Port.

3. Hotel Options form

- If required, enter the times that Hotel reports are to be printed.

## Operation

5540 IP Console

1. Enter Guest Service Mode.

2. Press the PRINT softkey.

3. Press the MESSAGE REGISTRATION softkey for a list of the guest rooms that have made telephone calls, the number of calls for each room, and the total cost of telephone calls for each room.
   or
   Press the WAKE-UP softkey for a list of the guest rooms that have automatic wake-up calls programmed and the time of each wake-up call.
   or
   Press the ROOM STATUS softkey for a printout of the current condition and occupancy status of all of the guest rooms in the hotel.
   A message appears on the display confirming that the report has been sent to the printer. The report is printed at the designated printer.

4. Press the EXIT softkey.

IP Console Applications(MiVoice Business Console)

- From the Tools menu, select Guest Services followed by the command that corresponds to the report you want to print.