# System Audio Source Update

## Purpose

Use this form to upload an audio file to a single MiVoice Business node. You can upload an audio file and use it as a Music on Hold source, an Auto Attendant system greeting, an Auto Attendant Park and Page greeting, a mailbox greeting, a RAD greeting or an ACD embedded music source.

NOTE: You can use MiVoice Enterprise Manager to upload an audio file to multiple nodes at once.

Use this form when performing the following tasks:

- Music on Hold

- Program Embedded Music on Hold

- Tenanting - Multiple Music on Hold Sources

- About System Greetings

- Mailbox Greetings

- Embedded Media Sources

### Audio File Format

The audio file must be in the following format:

- WAV, A-law or m-law (G.711), 8 kHz, 8-bit, mono.

TIP: When extracting a file from a CD (for a example, from your corporate Music on Hold CD) using a "CD ripper" application, choose a sampling rate as close as possible to 8 kHz. This should help prevent audio distortion introduced when converting a WAV file from a high sampling rate to a low sampling rate.

When an audio file is uploaded, its audio amplitude is normalized by the controller to ensure uniform sound level and compliance with telecommunications regulations.

MiVoice Business supports the following embedded Music On Hold capabilities:

Platform | Total RAM | Maximum Available Recorded Audio Time (minutes) | Maximum Number of Embedded MOH Files
CX II/CXi II | 4 MB | 8 | 5
AX | 2 MB | 4 | 2
MXe III/Mxe III Expanded | 16 MB | 32 | 16

## Conditions

- You cannot upload a file during a system backup, restore, or upgrade.

- The uploaded audio files are preserved during a system backup or upgrade.

- When the Voice Mail Hospitality/PMS option is enabled in the License and Option Selection form, you can upload the Guest Login greeting, but not Alternate Greeting set 9.

- When you replace an existing music file or change the music source from external to embedded, callers already connected to the music source hear silence after the new file is uploaded. After the programming is complete, new callers hear the new music source.

- When you replace a system or RAD greeting, the new greeting is not enabled until all voice mail ports are idle.

- Mailboxes configured to play a standard greeting still offer the user the option to record their own personal greeting via the User Options menu. The personal greeting, if recorded, will be ignored.

- When an administrator accesses the System Audio Source Update form, the system interrupts the Music on Hold audio (.wav) file for approximately 1 second. Callers who are listening to Music on Hold will hear a 1 second break in the audio playback.

NOTES

- If you upload a system or RAD greeting while somebody is recording the same greeting from a phone, the recorded greeting is replaced by the uploaded greeting when all voice mail ports become idle.

- The presence of large audio files, or a large number of audio files, may increase the time required for database backups/restores and software upgrades.

## Downloading an Audio File

### Before uploading an audio file

- Verify that the file is in the proper format (see Audio File Format above).

- Check the audio quality of the file.

IMPORTANT: Verify that the MiVoice Business system is a trusted site in Internet Explorer; otherwise, you may receive an error, "Access problem. Verify that the local path is valid (C:Xakepath)" when attempting to upload the audio file.

NOTES

- You can only upload one audio file at a time. You must have voice mail licenses to be able to upload audio files for system greetings.

- After all the audio files are uploaded, see Embedded Media Sources ( ) form to ensure they are visible.

To download an audio file:

1. Select the type of audio file you are uploading:

2. Music and Alternate Audio Source (for System, Tenanting, and ACD Music on Hold)

3. RAD Greeting

4. Auto Attendant Greeting

5. Auto Attendant Park

6. Mailbox Greeting (for general usage and single-digit mailboxes)

2. If you are uploading a Music on Hold file:

3. select the desired audio file ID The audio file IDs are used to identify embedded audio files when assigning them to tenants or ACD paths. A label beside an audio file ID indicates an existing audio file in the system.
   When downloading an audio file, select an audio file ID without a label unless you want to overwrite an existing audio file. from the Audio Source ID drop down list.

4. enter a descriptive label for the audio file in the Audio Source Label field. If you don't enter a label, the file name will be used as a label.

3. If you are uploading a RAD greeting, enter the RAD greeting number (1-200).

4. If you are uploading an Auto Attendant greeting or a standard system mailbox greeting:

5. Select the appropriate greeting set from the list (Primary, Alternate 2 to 8 or Guest/Alternate 9). Note: If a greeting set has been given a name in the VM Greetings Definition ( ) form, that name appears in the list instead of the greeting set's description.

6. Select the type of greeting you are uploading (Bilingual Welcome, Business Open, Business Closed or Temporary for Auto Attendant greetings, or Default Mailbox for a standard mailbox greeting). Note: This step does not apply if you are uploading a Guest Login greeting.

7. If you have a bilingual system, select the language of the greeting. The languages choices available are derived from the VM Prompt Languages ( ) form.

   NOTE: This step does not apply if you are uploading a Bilingual Welcome greeting.

5. If you are uploading a mailbox greeting:

6. Select Mailbox Greeting.

7. Enter the mailbox number.

8. Select the Greeting Type:

- Main/Business Open: main greeting, recorded when the mailbox is accessed for the first time. For Multi-level Auto Attendant (MLAA) menu node mailboxes, this greeting is played when the system is in the day mode or based on the VM Business Hours Settings ( ).

- Business Closed: this options is supported only for MLAA menu node mailboxes. For other mailbox types, an error message is displayed if you attempt to upload this greeting. This greeting is played when the system is in the night mode or based on the VM Business Hours Settings ( ).

- Temporary: overrides the existing greeting for the specified time or until it is turned off.

- Name: select this option to upload the pre-recorded mailbox names.

6. If you want to upload an audio file stored on your local PC, under Audio File, click Choose File, and then browse to select the MOH file.

7. (Applies only for an EX controller) Do one of the of the following:

- If you want to upload an audio file stored on your local PC, select Audio File, and then click Choose File to select the MOH file.

- If you want to stream the audio from a USB device, do the following:

1. Connect the USB device that contains the MOH file to a USB port on the EX controller.

2. Select USB, and then click Update. It may take some time to update the audio source.
   A message is displayed after a successful audio source update.

3. Click OK.

NOTE: If you disconnect the USB device, the audio streaming fails. If you want to re-enable audio streaming, select Audio File and then repeat the steps 7a through 7c.

7. Click Update.
   A popup message appears indicating whether or not the upload was successful.