# System Capacity

## Purpose

This is a read-only form that displays the licenses and options available for use on this system versus the amount allocated. You may reference this form when performing the following tasks:

- Change Licenses and Options

- Change Resource Dimensions

## Field Descriptions

Parameter | Description | Default Value
Users |
IP Users | The number of IP User Licenses available on the local node (Allocated column) and the number actually allocated (Consumed column). Each MiNet and SIP user requires and IP User License. |
External Hot Desk Users | The number of External Hot Desk User licenses available on the local node (Allocated column) and the number in use (Consumed column). |
ACD Active Agents | The number of ACD Agent licenses available on the local node (Allocated column) and the number of ACD agents that are currently logged into the system (Consumed column). |
HTML Applications | The number of HTML Apps Infrastructure licenses available on the local node (Allocated column) and the number in use (Consumed column). |
Analog Lines | The number of Analog Line licenses available on the local node (Allocated column) and the number in use (Consumed column). |
Single Line Users | The number of Single Line Users licenses available on the local node (Allocated column) and the number in use (Consumed column). |
MiVoice Business Console Active Operators | The number of licenses for MiVoice Business Console Active Operators available on the local node (Allocated column) and the number in use (Consumed column). |
Multi-device Users | The number of licenses for Multi-device User Groups (MdUG) available on the local node (Allocated column) and the number in use (Consumed column). NOTE: The number under Consumed is the total number of licenses consumed by: standard MdUGs, as well as by Full Service IP Users and External Twin groups. See Multi-device User License Consumption for IP Users for more information. |
Multi-device Suites | The number of licenses for Multi-device Suites available on the local node (Allocated column) and the number in use (Consumed column). |
Messaging |
Embedded Voice Mail | The number of embedded voice mail Mailbox Licenses available on the local node (Allocated column) and the number in use (Consumed column). See Embedded Voice Mail in the License and Option Selection form for maximum entries. |
Embedded Voice Mail PMS | Displays 1 if the option is allocated or 0 if it is not. |
Trunking/Networking |
Digital Links | The number of Digital link Licenses available on the local node (Allocated column) and the number in use (Consumed column). |
Compression | The number of Compression licenses available on the local node (Allocated column). Consumption of Compression licenses is not tracked so the Consumed column is always blank. |
FAX Over IP (T.38) | The number of Fax Over IP (T.38) Licenses available on the local node (Allocated column). Consumption of T.38 licenses is not tracked so the Consumed column is always blank. |
SIP Trunks | The number of SIP Trunk licenses available on the local node (Allocated column) and the number in use (Consumed column). |
Others |
IDS Connection | Displays 1 if the option is allocated and 0 if it's not. |
MLPP | MLPP is not supported by the MiVoice Business system. |
Configuration Options |
ACD - Active Agent Logins | The number of ACD Agent Logins provisioned and the maximum number of them supported. The maximums are as follows: MiVoice Business for Industry Standard Server, MiVoice Business Virtual - 2100 All other controllers - 350 |
ACD - Groups | The number of ACD Groups provisioned and the maximum number of them supported. The maximums are as follows: 64 (with Extended Agent Skill Group option disabled) 128 (for MXe III with Extended Agent Skill Group option enabled) 999 (for MiVoice Business for Industry Standard Server, MiVoice Business Virtual - 2100 with Extended Agent Skill Group option enabled) |
ACD - Agent Ids | The number of ACD Agent IDs provisioned and the maximum number of them supported. Maximums vary by platform type as follows: MiVoice Business for Industry Standard Server, MiVoice Business Virtual - 2100 All other platforms - 1181 |
ACD - Agent Paths | The number of ACD Agent Paths provisioned and the maximum number of them supported (999). |
ACD Express Agent Logins | The number of ACD Express Agent Logins provisioned and the maximum number of them supported (100). |
Attendant Consoles | The number of Attendant Consoles provisioned and the maximum number of them supported (24). |
Attendant Groups | The number of Attendant Group provisioned and the maximum number of them supported (48). |
Broadcast Groups | The number of Broadcast Group A directory number programmed to appear on multiple devices constitutes a broadcast group. There are two types of broadcast groups: Non-Prime Line and Prime Line. A Non-Prime Line group is a directory number programmed on one or more devices that is not the prime line on any device. A Prime Line group is a directory number programmed on button 0 of a phone. Server-based variants of MiVoice Business that use x86 processors, MiVoice Business for Industry Standard Servers MCD-ISS), Multi-instance MiVoice Business, and Virtual MiVoice Business, up to 250 appearances of the directory number can appear on one or more devices. For all other 3300 ICP/MiVoice Business call control platforms, up to 32 appearances of the directory number may appear on one or more devices.s provisioned and the maximum number of them supported. Default maximums vary by platform type as follows: 1875 for MXe III 9000 for MiVoice Business for Industry Standard Server, MiVoice Business Virtual |
Busy Lamp Groups | The number of Busy Lamp Groups provisioned and the maximum number of them supported (439). |
Configurable IP Users and Devices | The maximum number of MiNet and SIP Users and Devices that you can configure on the system and the actual number that are configured. The following (primary and secondary) user and device types are included in the total: IP User and Devices (including IP Consoles and Trusted Service This Service Level indicates that the directory number (DN) is assigned to a trusted Mitel application that has full telephony service once it registers with the system. Although the DN can be programmed on the same forms as a Full Service user/device, it does not use an IP User License. DNs) Hot Desk Users IP Device Only This Service Level indicates that the directory number (DN) is assigned to an unlicensed device that has only basic telephony functionality (emergency or attendant calls). The device becomes functional when a hot desk user or hot desk ACD agent logs into it. Devices Multi-Device This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. Devices Multi-Device This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. Hot Desk Users NOTE: Analog devices with Multi-device Service Level are not included in the total. |
Corporate Directory | The number of Corporate Directory entries supported (Allocated column) and the number provisioned (Consumed column). |
Digit Blocks | The number of Digit Blocks provisioned (Consumed column) and the maximum number of them supported (Allocated column). Default maximums vary as follows: 12000 for MXe II and 999 Maximum Elements Per Cluster configured in the License and Option Selection form or 4055 for other cluster sizes. 12255 for MiVoice Business for Industry Standard Server, MiVoice Business Virtual. |
DTMF Receivers | The number of DTMF Receivers provisioned and the maximum number of them supported (128). |
Hunt Groups | The number of Hunt Groups in use and the maximum number of them supported. Default maximums vary as follows: 2000 on MiVoice Business for Industry Standard Server, MiVoice Business Virtual with Extended Hunt Group disabled or 64 with option enabled. 176 with Extended Hunt Group option disabled or 16 with option enabled on all other controllers. |
Independent Account Codes | The number of Independent Account Codes provisioned and the maximum number of them supported (11000). |
MSDN/DPNSS Cluster Elements | The number of MSDN/DPNSS Remote Cluster Elements provisioned and the maximum number of them supported (30/60/250/999). |
MSDN/DPNSS Remote Directory Numbers | The number of MSDN/DPNSS Remote Directory Numbers provisioned and the maximum number of them supported (18501/28501/130,000). |
Multiline Sets | The number of Multiline Sets provisioned and the maximum number of them supported. Default maximums vary as follows: 756 for MXe III 5665 for MiVoice Business for Industry Standard Server, MiVoice Business Virtual. |
Networked ACD - Rem Agent Subgroups | The number of Remote ACD Agent Subgroups provisioned and the maximum number of them supported (32). |
Page Groups | The number of Page Groups provisioned and the maximum number of them supported (64 on MiVoice Business for Industry Standard Server platform; 16 on all other platforms. Expandable to 400 groups on all platforms by flexing system dimensions.) |
Personal Ring Group | The number of Personal Ring Groups provisioned (which is up to 50 percent of the maximum number of prime lines on the system) and the maximum number of them supported (2800). When Extended PRG/MdUG is selected the number of Personal Ring Group allocated field in the System Capacity form is updated from 350 to 175 on a 700 user system and from 2800 to 1400 on a 5600 user system. NOTE: The capacity remains the same regardless whether the Personal Ring Group accepts IP Device Only members. |
Pickup Groups | The number of Pickup Groups provisioned and the maximum number of them supported. Maximums vary by platform type: 800 for MiVoice Business for Industry Standard Server, and MiVoice Business Virtual. 200 on all other controllers |
PKM Devices | The number of Programmable Key Modules provisioned and the maximum number of them supported. |
Ring Groups | The number of Ring Groups provisioned and the maximum number of them supported. (2000 for MiVoice Business for Industry Standard Server platform; 176 on all other platforms.) |
Single Line Sets | The number of Single Line Sets provisioned and the maximum number of them supported. NOTE: Because 64 ONS ports are reserved for embedded media sources, only 700 single line sets can actually be programmed. |
Suites | The number of Suites provisioned (which is up to 50 percent of the maximum number of prime lines on the system) and the maximum number of them supported. NOTE: The capacity remains the same regardless whether the Suite accepts Multi-Device This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. members. |
System Speed Call | The number of System Speed Calls provisioned and the maximum number of them supported. NOTE: When increasing the Dimension Selection limit for System Speed Call, it may also be necessary to adjust the limit for the Speedcall Digit String dimension. |
Trunks | The number of Trunks provisioned and the maximum number of them supported. |
Trunk Groups | The number of Trunk Groups provisioned and the maximum number of them supported. |

Consumed - The number of options or in use.

Maximum - The number of options or licenses available for use.

Allocated - The number of licenses available for use.