# Using Pagers for Message Notification
(Embedded Voice Mail)

## Pager Types

Message Notification works with three types of pagers: a beeper (or tone-only), a messaging type, and a digital type. The following table describes, in general, how the system works with each pager type. The process can change depending on the pager number parameters you enter for individual mailboxes.

Pager Type | How the system works
Tone-only | Dials the phone number of the pager.
Message | Dials the phone number of the pager and announces: "(Name) ... You have new messages. Please access your mailbox through the pager speaker."
Digital | Dials the phone number of the pager and displays: (remainder of pager number) 555*1212* (mailbox number) Change '555-1212' to your company's telephone number using Express Manager.

## Pager Number Parameters

Pager numbers can vary in length, but some pagers require pauses or other actions to occur within the pager number. The [*] key plus a digit define these specific actions as shown in the following chart.

Command | Function | Audio Playback | Displays in MiVoice Business…
*1 | Pause 1 second | "comma" | ,
*3 | Dials the [#] key | "pound" | #
*4 | Wait for dial tone | "star 4" | *4
*5 | Wait for answer | "star 5" | *5
*6 | Do not wait for answer | "star 6" | *6
*7n | Pause n seconds, where n is between 1 and 9 seconds | "star 7 (1-9)" | *7(1-9)
** | Dials the [*] key | "star" | *

## Helpful Tips for Setting Up Pager Notification

- Each pager needs its own distinct number sequence to work correctly. When you set up the pager number in a mailbox, the subscriber should supply you with the characteristics and requirements of their pager.

- There is a 35-character limit to the total number of digits in a pager number.

- The *5 (wait for answer) parameter takes affect at the point where MiVoice Business first encounters it in the pager number. Any subsequent *5 parameters are ignored. If the call is answered and the pager is digital, the system dials the remainder of the pager number followed by the call back number (555-1212 unless changed) and mailbox number.

- Use the *6 (do not wait for answer) parameter for time-based pagers. MiVoice Business does not wait for any signals to perform the action dictated by the pager type: play a prompt or display the call back number. You must place the *6 parameter at the end of the pager number.

- In the absence of a *5 or *6 parameter in the pager number, MiVoice Business dials the entire mailbox pager number and waits for an answer. If the call is answered, it performs the action dictated by the pager type: plays a prompt or displays the call back number.

- If you have a digital pager and decide to put the callback number and mailbox number in the mailbox notification number, include a 'Do not wait for answer' command (*6) in the notification number and make it a beeper type ('tone-only') pager. Doing this prevents MiVoice Business from dialing the system-wide callback number.

## Using Digital Pagers over IP Trunks

When the Embedded Voice Mail system on one controller attempts to sent a Message Notification over IP trunks to a digital pager on another controller, the system is unable to outpulse any digits that follow the pause in the pager's number.

To ensure proper functioning of the Message Notification process, use the System Speed Call number as the Message Notification Number. Complete the following steps:

1. On either controller, configure the speed call number and the associated actual pager's number.

2. Insert a P in the Actual Number field where you want a pause to occur. See Speed Call - Pause.

2. VM Mailboxes ( ) or User and Services Configuration form ( )

- Configure the speed call number (created in step 1) as the Message Notification Number.

## Pager Examples

Assume that the pager number is 123-4567, the subscriber's pin number is 54321, and the mailbox number is 201.

To specify this action on a digital pager… | Enter this pager number… | Subscriber sees...
Dial the pager number Wait for an answer Display the call back number and mailbox number | 1234567 | 5551212*201
Dial the pager number Wait for an answer Pause 2 seconds Dial a PIN number Pause 3 seconds Display the call back number and mailbox number | 1234567*5*7254321*73 | 5551212*201
Dial 9 for outside line Dial the pager number Do not wait for an answer but wait three seconds Display the mailbox number three times separated by a two second delay Display the call back number and mailbox number2 | 91234567*73201*72201*72201*6 | 201201201551212*201

## Setting Paging Notification - New Message Notification

You can set paging notification to provide a "New Message" notification for each new message that is sent to a pager.

To enable or disable this feature:

1. Access the Administrator's Mailbox.

2. Dial 9 and then dial:

3. 20301 to enable Multiple Remote Message notifications

4. 20302 to disable Multiple Remote Message notifications

The following conditions apply:

- This feature is disabled by default for pager notifications that use the type "Telephone".

- The pager type is already enabled for each new message.

- This feature applies system-wide to all pagers.

Related Topics

- About Voice Mail

- About Message Notification

- Setting up Message Notification