# Visual Voice Mail (NuPoint/MiCollab Nupoint UM)

## Overview

Visual Voice Mail allows you to visually interact with your voice mail.

NOTE: This topic describes how to use Visual Voice Mail on NuPoint Unified Messaging (Standalone) and MiCollab Nupoint UM.

## Conditions and Feature Interactions

- Visual Voice Mail is not available on 69xx IP Phones.

- A maximum of 120 concurrent Visual Voice Mail sessions are possible to permit users to login, delete, or save their voice mail.

- A maximum of 120 audio connections to the voice mail system can be active at one time.

- A maximum of 50 IP Phones is supported.

- You are automatically logged out of the system after 5 minutes of inactivity.

- For internal calls originating from extensions that have a voice mailbox, Visual Voice Mail displays both the caller name and number. All other calls display "Unknown Caller" followed by the number (if available).

- Each user must have a NuPoint or MiCollab Nupoint UM mailbox configured with a Feature Class of Service (FCOS) that contains feature bit 290 ("Unified Messaging - Web View"). To enable optional settings, ensure that the appropriate feature bit is added to the FCOS. For example, to enable "Give and Mark Urgent," add feature bit 018.

- Fast forwarding and rewinding of messages is not supported on the NuPoint Unified Messaging and MiCollab Nupoint UM implementation of Visual Voice Mail.

- If the extension has a mailbox in the embedded voice mail system, that mailbox's credentials will always be used to access Visual Voice Mail. Any other external (NuPoint) mailboxes will be accessible only if there is no embedded voice mail mailbox for the extension.

## Programming

1. External Visual VM form

- Program the Visual Voice Mail Server IP and Hunt Group number.

2. Class of Service Options form

- Set "HCI/ CTI/ TAPI Call Control Allowed" to "Yes" in the appropriate Class of Service group(s).

3. System Options form

- Enter the ARS prefix digit(s) to use for outgoing calls initiated from the Visual Voicemail application.

## Device Support

- Supported on all devices.

## Operation

5330/5330e IP Phone,

To display details about a message:

1. Press the key or the programmable key assigned to the Visual Voice Mail application.

2. Log in to your mailbox.

3. Press on a message in your message list. The window can display the following information about your message:

4. Message type: All, New, or Saved

5. Date, time and duration of message

In this window, you can save, play or delete the message. You can dial the message sender or add the message sender to your contact list.

4. To view other messages and their details, use the navigation keys to move up or down through your message list.

5340/5340e IP Phone and 5360 IP Phone

To display details about a message:

1. Press the key (5340 IP Phone) or the icon (5360 IP Phone).

2. Log in to your mailbox.

3. Press on a message in your message list. The window can display the following information about your message:

4. Message type: All, New, Saved, Confidential, Urgent or Recorded

5. Date, time and duration of message

In this window, you can save, play or delete the message. You can dial the message sender or add the message sender to your contact list.

4. To view other messages and their details, use the navigation keys to move up or down through your message list.

Related Topics

- About Visual Voice Mail