# Float Keys

## Description

The 5340, 5360, 6930, and 6940 IP Phones, the 6970 IP Conference Phone and the 5560 IPT provide programmable multi-function keys for one-touch feature access. You can program three of these keys as float keys. Float keys are typically used to display unanswered ringing lines on designated keys where the ringing lines would otherwise be hidden on one of the phone's application pages. The Float keys are located in the upper-right row of keys on all supported sets. The graphic below shows their location on the 5340.

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5xxx sets can have up to three concurrent incoming calls with associated labels appearing on the Float keys. The labels are presented in reverse video (white on black background). Float keys can also be used to support ringing line queues allowing you to see unanswered "floated" lines and answer them as quickly as possible.

Floats keys for the 6930 occupy the six right-hand programmable keys, creating a six position float queue.

Float keys for the 6940 occupy the two right-hand columns, creating an eight position float queue. The user must swipe over the programmable key area to page through the two left-side columns of keys.

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Float keys for the 6970 occupy the column on the right side of the separator line which separates the programmable keys from the float keys, creating a eight position float queue.

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The float queue remains visible at all times regardless of what page you are on within the phone application. Opening another application, such as Call History, will cover up the Float keys.

## Conditions and Feature Interactions

- Only the following line types are supported for float keys:

- Single Line

- Key System

- Multicall

- The single directory number on the MiVoice Business system to which the Float Key functionality is associated can be either a registration DN or a mobile DN.

- Programmed float keys are resilient.

- Multiple users cannot Hot Desk into a set that is programmed with Float keys.

- Float keys are not supported on PKMs. However, line keys on PKMs can appear as float keys on other devices, except the 5340 IP Phone.

## Programming

All supported sets can be programmed with Float keys from the System Administration Tool. The 5560 can also be programmed from the set and from the Desktop Tool. The 5340 and 5360 can be programmed only from the set.

### MiVoice Business

1. Class of Service Options form

- For 5340, 5360 IP Phones, and the 5560 IPT, set "Ringing Line Select" to No (Not applicable for 6930, 6940 IP Phones and the 6970 IP Conference Phone).

- (Optional) Set "Display DNIS on Key Label" depending on whether you want to display DNIS instead of call party ID information (the default) on float key labels.

2. Assign float keys using either of the following forms:

- User and Services Configuration (Keys page)

- User and Service Templates

### 5340 IP Phone, 5360 IP Phone, and 5560 IPT

You program the Float Keys using the Settings application.

You can program the Float Keys as a virtual mirror of any of the lines programmed on the programmable keys. The Float Keys reflect the state of those lines including indicators and labels, and allow you to access those lines without having to navigate to the pages where those keys are displayed. Any answered floating line remains floating for the duration of the call, regardless of the manner in which it was answered.

To enable float keys (5340 and 5360 IP Phones only)

1. Press Applications.

2. Press Settings.

3. Press Float Keys.

4. Press Enable.

5. Press Save.

To program Float Keys using the Settings Application

1. Press Applications (5340/5360) or Menu (5560 IPT).

2. Press Settings.

3. Press Programmable Keys.

4. Press one of the line keys that you want to appear on a Float Key. Use the Page Navigator keys to move through the list of programmed lines if necessary. The Float Configuration display appears.

5. Press a key corresponding to your desired float configuration:

6. Float Immediate – configure the unanswered incoming call on the designated line to appear at the Float Key immediately

7. Float after. . . – configure unanswered incoming calls to display on a Float Key after a delay of up to 60 seconds (Supported on 5xxx devices only; see Note below.)

5. Do Not Float – configure unanswered incoming calls to never displayed on a Float Key (this is the default setting)

6. Repeat steps 3 – 5 for every line key that you want to appear on the float keys.

7. Press Save.

8. Press Close.

NOTE: Float converts to "Immediate" when a 53xx hot desk user with "Float after" is logged into a 69xx.

To disable float keys (5340 and 5360 IP Phones only)

1. Press Applications.

2. Press Settings.

3. Press Float Keys.

4. Press Disable.

5. Press Save.

## Device Support

5340 IP Phone, 5360 IP Phone, 5560 IPT, 6930 IP Phone, 6940 IP Phone, and 6970 IP Conference Phone.

## Operation

You can set up as many lines as you want to float. As lines ring, they get placed into a queue which will display the first three (or whatever the limit is for the set) in the float key area. If there are more lines than the limit configured to float, as Float Key positions are freed up, the next lines in the queue get displayed. Press the Float key of the ringing line to answer a call.