# Attendant Hold - Remote Retrieve

## Description

With Attendant Hold - Remote Retrieve, users can pick up calls placed on Hold by the attendant. The attendant uses paging to inform the user that a call is waiting and instructs them to dial the required digits (Console ID and Hold Slot number) to retrieve it.

NOTE: Attendant Hold - Remote Retrieve is the new name for the Call Park feature in previous releases.

## Conditions and Feature Interactions

- This feature is not supported in a cluster/network; use Call Park/Group Park instead.

- Consoles can have up to eight calls on Hold at any given time.

- When the Call Hold Timer expires, the held call recalls the attendant.

- When the console changes from "Operator Present" to "Operator Absent" on 5540 IP Console:

- internal calls on Hold are dropped

- external calls on Hold are either rerouted (to the Holding Party Locked Out destination in the Intercept Handling form) or dropped (if no destination programmed).

- When the console changes from "Operator Present" to "Operator Absent" on IP Console applications( MiVoice Business Console) all calls on Hold are automatically routed to a programmed answering point after a pre-determined period of time.

## Programming

1. Intercept Handling form

- Program a destination for Holding Party Locked Out.

2. Class of Service Options form

- Set the Call Hold Timer to the maximum value for the attendant.

3. Feature Access Codes form

4. If you intend to use a Feature Access code in Operation, assign a code to Attendant Hold - Remote Retrieve.

## Device Support

- Supported on all devices.

## Operation

#### Mitel and 2500 telephones

To retrieve a call placed on Hold by an attendant:

1. Lift the handset.

2. Dial the Attendant Hold - Remote Retrieve access code followed by the Console ID
   An internally generated number that the MiVoice Business system assigns to attendant consoles. Each 2-digit ID is unique, unalterable, and viewable only from the console. The ID is displayed when the attendant parks a call. and Hold Slot number announced by the attendant.

#### Wireless telephones

To retrieve a call placed on Hold by an attendant:

1. Press SND, Send, , or .

2. Dial the Attendant Hold - Remote Retrieve access code followed by the Console ID
   An internally generated number that the MiVoice Business system assigns to attendant consoles. Each 2-digit ID is unique, unalterable, and viewable only from the console. The ID is displayed when the attendant parks a call. and Hold Slot number announced by the attendant.