# Hot Desking - Programming Overview

To program Hot Desking on devices, you must:

- Program a cluster ID (for nodal hot desking only)

- Enable Hot Desking on supported multiline IP sets

- Program the Hot desk users including phone keys (MiNET
  Mitel's proprietary signaling protocol used to control Mitel IP and TDM telephones. phones only)

- Program feature access codes (FACs) for login, logout, and remote logout (optional)

- Enable sets for remote logout (optional)

- Enable Hot Desk Auto Logout Timer (optional). See Hot Desk Auto - Logout and Scheduling Hot Desk User Logouts for logout details.

- Set a default device type for the Desktop Tool (optional)

- Enable Hot Desk Pin Security (optional)

- For 5604, 5607, and 5614 wireless phones:

- set the handset Phone Mode to HotDesk. See the Configuration Manual for your handset model on Document Center for more information.

- provision the hot desk user with a Multicall Line Appearance of its own DN to allow access to device-based features such as Hold, Transfer, Conference

Hot Desking is supported on single nodes and on network clusters, and can be programmed using the System Administration Tool. Hot Desking in a network cluster requires RDN Synchronization.

IMPORTANT: If the host ICP is not part of a cluster (that is, it is a standalone system), you must assign it a PBX Number with the local IP address of the controller in the ICP/PBX Networking form. Then, assign this PBX Number as the CEID in the Cluster Elements form.

## Planning

Hot desk sets are typically shared phones intended for hot desk users. When no user is logged in, it is recommended that the set provide only basic service such as emergency and operator calls.

NOTE: 5604, 5607, and 5614 wireless phones can only initiate calls using the handset Alarm button when no user is logged in.

Supported sets are provisioned for Hot Desking by assigning the phone a COS that allows hot desk login and logout.

NOT E: As of MiVoice Business 7.0, you have the option to use a simplified and faster installation and auto-provisioning method to deploy Userless Device
An IP device configured with service level "IP Device Only"; provides basic functionality (emergency/attendant calls and hot desk login) and does not require a license.s that allow hot desk login but do not require a license. With this method, a device can be registered and put into service simply by entering the Set Registration Access Code to initiate the registration. Specifying the device's directory number is not required. See Registering and Auto-provisioning Multiline IP telephones without a DN for details.

Hot desk users are assigned DNs and PINs through the Multiline IP Sets or User and Services Configuration form. When programming feature keys for hot desk users, keep in mind that the hot desk user profiles support 13 programmable keys. If a user logs in to a hot desk set that supports fewer than 13 feature keys the extra keys are not accessible.

If one of these "inaccessible" keys is programmed as a line appearance, calls for the line appearance will still ring at the phone. To avoid "phantom" ringing on hidden line appearances, do one of the following:

- Program only sets with 13 or more programmable keys as hot desk sets.

- Restrict line appearances to Personal Keys 2 to 7. These keys are displayed on all supported phones.

- Enable "ringing line select" in the COS for the hot desk user. This feature allows the user to answer any ringing non-prime line appearance (including those hidden) by simply going off-hook. If the user is already on a call, hidden line appearances are not accessible.

NOTES

- To avoid confusion, it is recommended that you choose one device type supporting 13 programmable keys, program a consistent layout for the buttons, and provide printed button templates for each hot desk phone.

- Hot desk user profiles apply to MiNET
  Mitel's proprietary signaling protocol used to control Mitel IP and TDM telephones. phones only. If you have 5604, 5607, or 5614 SIP wireless sets in your hot desking deployment, keep in mind that keys provisioned on a MiNET phone do not map to the 5604/5607/5614.

Remote logout is intended to allow administrators, attendants, or help desk personnel to log users out remotely. Remote logout is enabled on any device supporting feature access codes by assigning the phone a COS that allows remote logout.

Hot desk login is invoked by entering a feature access code or pressing a softkey. To allow login and logout on hot desk phones without softkeys, program feature access codes (FACs) for hot desk login, logout, and remote logout. To ensure that users can access all hot desk phones on a cluster, program the same FACs on each node in the cluster.

Resilient Hot Desking follows the existing licensing rules for Hot Desking and resiliency. The licensing and hardware requirements for a single user and a single phone are summarized in the following table:

| Host (Primary) ICP | Secondary ICP (Resiliency)
Hot Desk User | IP User License | 1 | 0
PLID | 1 | 1

For example, to program 350 hot desk sets and users, you would require 350 IP User Licenses on the host or primary ICP. However, to program 350 hot desk users on a secondary ICP, you would not require any user or device licenses. See About IP User and Device Licenses for more information.

Hot Desk PIN Security ensures that all hot desk users have strong PINs by forcing them to create PINs that adhere to a controlled level of security. A hot desk user who logs in with a weak PIN is automatically routed to the IVR
Interactive Voice Response is an automated call handling system in which the caller interacts with a computer device which can interpret and react to voice or touch tone commands. The interaction can be through the use of a touch tone telephone or through speech recognition. This telephone-based application prompts the inbound caller for information using a recorded or synthesised human voice. Most IVR systems do not allow the caller to respond by voice, but require user input through touch-tone response. system in MiCollab Nupoint UM for a PIN change. Each hot desk user that uses this feature must have a voice mailbox on the MiCollab Nupoint UM system. Enable and program Hot Desk PIN Security using the Call Coverage Services form.

Related Topics

- Hot Desking Description

- Hot Desking Conditions

- Program Nodal Hot Desking

- Program Clustered Hot Desking

- Hot Desking Login

- Hot Desking Logout

- PINs (User)

- Hot Desk PIN Security

- Hot De sking Troubleshooting