# Tenanting

## Description

Tenanting allows a system to be partitioned among a number of tenants and to be configured to look like a separate system to each tenant. Up to 64 small businesses, or departments of a larger business, can share features and capabilities of the system.

Consoles, CO trunks, and dial-in trunks can be allocated individually to each tenant or shared between tenants. Switching to night service can be done centrally, or on a tenant-by-tenant basis. Calls through the system can be blocked, so tenants can only call each other on CO trunks.

Some system features are enabled for each tenant individually while other features are shared by all tenants. You can define groups such as Attendant Groups, Trunk Groups, and Multiline Appearances with devices belonging to different tenants.

For more information, see Tenanting Detailed Description.

## Conditions and Feature Interactions

- You can have up to 64 tenants, including the landlord (tenant 1).

- Each tenant can have its own Music on Hold source. See Multiple Music on Hold Sources for more information.

- The following devices and resources can be members of a tenant:

- IP phones and consoles

- analog phones

- wireless phones

- analog trunks

- digital trunks

- Unless otherwise programmed, all phones, consoles and trunks are in the landlord group.

- IP trunks (including SIP) are not tenantable resources.

- Tenanting is not supported with the following features:

- Hot Desking

- Resiliency

- Tenanting is a local system feature only and is not supported in networked or clustered configurations.

- Hunt groups may contain members from multiple tenants.

- Group page, call park and other similar features function for all sets independently of tenant assignment.

- Calls cannot be forwarded or rerouted to a set in another tenant unless both tenants in question have permission to call each other (that is, each tenant has granted the other tenant calling permission). This also applies to camp-on, trade, conference, intrude, callback and other similar features.

- You cannot tenant RAD devices.

- Tenanting supports the Speed Call - System feature.

## Programming

To program tenants and tenant members

1. Tenants form

Program the information for each tenant.

2. For each device and trunk not in the landlord group (tenant 1), enter the tenant number in the appropriate form:

Analog Trunks

Digital Trunks

IP Consoles

Single Line IP Sets

Multiline IP Sets

Wireless IP Sets

To program an embedded tenant Music on Hold source

1. Download an audio file using the System Audio Source Update form (skip this step if you are using an existing embedded audio file).

2. Tenants form

3. select "Embedded" in the Audio Source drop down list.

4. select the desired audio source ID The audio file IDs are used to identify embedded audio files when assigning them to tenants or ACD paths. A label beside an audio file ID indicates an existing audio file in the system. When downloading an audio file, select an audio file ID without a label unless you want to overwrite an existing audio file..

To program an external tenant Music on Hold source

1. Program the Music on Hold source as an analog phone

2. Class of Service Options form

3. set "Call Forwarding - Accept" to "No"

4. set "Third Party Call Forward Follow Me - Accept" to "No"

3. Tenants form

4. select "External" in the Audio Source drop down list.

5. enter the Music on Hold directory number in the "Alternative Recording Device" field.

4. Place a 600 ohm resistor between the wire pair of the music source to simulate an on-hook condition (this must be done after programming the Tenants form).

## Operation

None