# Handsfree Answerback

## Description

Handsfree Answerback allows a telephone to automatically establish a handsfree call when it receives an Off-hook Voice Announce from a telephone making a Direct Page.

The Handsfree Answerback feature is enabled in the set's Class of Service, and can be turned on and off by pressing the Microphone or Mute key on the paged telephone. The Microphone or Mute LED turns on to indicate that the feature is ready for use. When an Off-hook Voice Announcement is received, the paged telephone will support two calls: one on the handset/headset, the other handsfree.

## Conditions and Feature Interactions

- Handsfree Answerback is only available on some phones; see Feature Availability below for more information.

- For the 5212 IP Phone, 5224 IP Phone, 5312 IP Phone, 5320/5320e IP Phone, 5324 IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, 5360 IP Phone, and Navigator, the Handsfree Answerback feature is enabled in the System Administration Tool, and can be turned on and off by pressing the Mute key on the paged telephone. The Mute LED flashes to indicate that the feature is ready for use.

NOTE: If you are engaged in a Handsfree conversation with another caller, or if Mute is enabled when a Direct Page is received, Direct Page does not interrupt your call. The party paging you receives a busy tone.

- To allow a handsfree call to be set up in response to a Direct Page, the paged telephone must not have a call on soft hold, be engaged in a handsfree call, or be dialing. Also, a handsfree call cannot be set up if Do Not Disturb is activated, or if the paged telephone is engaged in a Conference Call.

- For the 6905 and 6910 IP Phones, the Handsfree Answerback feature is supported only in idle state (by flashing Mute key). The Mute key stops flashing when the set on an handset or an headset call receives an Off-hook Voice Announce.

## Programming

- Class of Service Options form

- To allow a handsfree call to be automatically set up in response to a Direct Page, enable Handsfree Answerback Allowed.

## Device Support

- Supported on all devices.

## Operation

#### 5212 IP Phone, 5224 IP Phone, 5312 IP Phone, 5320/5320e IP Phone, 5324 IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, 5360 IP Phone, and Navigator

### A) Handsfree Answerback Enabled

When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone.

After Handsfree Answerback is enabled in the Class of Service Options form, you can turn it on or off directly from your phone.

To turn Handsfree Answerback on:

- When your phone is idle, press Mute once.

- The Mute key light flashes to indicate the Handsfree Answerback is ON.

- When a Direct Page arrives, the Mute key light turns OFF and a Handsfree call is automatically established.

To turn Handsfree Answerback off:

- Press the flashing Mute key once.

- The Mute key light turns OFF.

- To respond to a Direct Page when Handsfree Answerback is OFF, see Handsfree Answerback Disabled below.

NOTE: By default, Handsfree Answerback is turned OFF at your phone. If the Mute key is OFF when your set is idle, Handsfree Answerback is OFF.

To answer call using Handsfree Answerback, refer to the following table:

Phone state before the Direct Page arrives | To answer the Direct Page
Phone is idle and Mute is flashing | Check that Mute is OFF. Listen for the paging party. Begin speaking. Lift the handset if you wish to switch from a handsfree call to a handset call.
You are on a handset or headset call, and Mute is OFF | Check that Mute is flashing. Press Mute. The light turns ON solid and you are now speaking to the paging party and have muted your handset or headset call. Speak to the paging party. Press Mute to alternate between handset/headset and handsfree calls.
You are on a MUTED handset/headset call, OR you are on a handsfree call | The paging party receives a busy tone. Handsfree Answerback does not interrupt your call.

To end a Handsfree Answerback call, do one of the following:

- Press Speaker.

- Press Cancel.

NOTE: When the Handsfree Direct Page call ends, the Mute key light returns to the state it was in before the call was established.

B) Direct Paging - Handsfree Answerback Disabled

Handsfree Answerback is enabled in the Class of Service Options form. You may turn Handsfree Answerback off on your phone, even after it has been enabled. To turn Handsfree Answerback off, see Handsfree Answerback Enabled above.

When Handsfree Answerback is disabled or turned off on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone.

To answer a Direct Page when Handsfree Answerback is disabled, refer to the following table:

Phone state before the Direct Page arrives | To answer the Direct Page (indicated by a single burst of tone)
Phone is idle and Mute is OFF. | Check that Mute is ON solid. Lift the handset or Press the Mute key to answer in Handsfree mode. (The light turns OFF.) Begin speaking.
You are on a handset or headset call and Mute is OFF | Check that Mute is flashing. Press Mute. The light turns ON solid, and you are now speaking to the paging party and have MUTED your handset/headset call. Speak to the paging party. Press Mute to alternate between handset and handsfree calls.
You are on a MUTED handset/headset call, OR, you are on a handsfree call | The paging party receives a busy tone. Handsfree Answerback does not interrupt your call.

To end a Direct Page call, do one of the following:

- Hang up the handset to end a handset call.

- Press Speaker to end a Handsfree call.

- Press Cancel.

NOTE: When the Handsfree Direct Page call ends, the Mute key light returns to the state it was in before the call was established.

Related Topics

- Direct Page

- Off-hook Voice Announce