# Voice Mail Diagnostics and Maintenance
(Embedded Voice Mail)

The following maintenance commands are used ensure proper functioning of the voice mail system and to isolate problems that may occur.

## Voice Mail Port Status

STATE <location ID> reports the busy/idle status of voice mail ports.

For a 10-port voice mail system, the voice mail port IDs are:
1-4-27-1 to 1-4-27-10.

For a 20-port voice mail system, the voice mail port IDs are:
1-4-27-1 to 1-4-27-20.

For a 30-port voice mail system, the voice mail port IDs are:
1-4-27-1 to 1-4-27-30.

For a 120-port voice mail system, the voice mail port IDs are:
1-4-27-1 to 1-4-27-120.

## Voice Mail Backup and Restore

Backup procedure copies the system and voice mail database to a designated file on a network drive or on to a hard drive. Performing backups at regular intervals ensures that, in the unlikely event of a system failure, some or all of the database is recoverable.

The voice files will be encrypted during a backup operation and decrypted during a restore operation for security reasons.

Restore procedure restores a previously saved database.

Related Topics

- Voice Mail System Log Messages

- Voice Mail Alarms