# Intercept Handling

## Description

Intercept Handling lets the system control what happens to a call when the call cannot be completed to the required destination. A call may be routed to a tone or to a directory number. Two alternate destinations may be programmed for each condition.

NOTE: When a intercept condition is encountered, the system applies the intercept treatment configured for the call originator, not the call destination.

## Conditions and Feature Interactions

- The destination cannot be a feature access code or an ARS digit string.

- Intercept Handling can manage the following situations:

- directory number out of service

- directory number not reachable (as may occur when the caller and destination not part of the same Portable Directory Number (PDN) cluster)

- unassigned directory number

- COS violation

- toll denial ARS digits

- toll denial route digits

- interconnect restriction

- holding party locked out

- attendant in night service 1

- attendant in night service 2.

## Programming

1. Complete the Intercept Handling form.

2. Enter an Intercept Number for each station and trunk in the following forms:

- Station Attributes

- Trunk Attributes

NOTE: A default of 1 is automatically assigned; in instance 1 of the form, all intercepts go to a reorder tone by default.

## Device Support

All devices

## Operation

None