# Hotel Options

## Purpose

The Hotel Options form is the system interface to the Hotel/Motel feature. Use this form when performing the following tasks:

- Hotel/Motel Programming

- Clustered Hospitality Programming

- Program Property Management System Feature

- Program Curfew Control

## Conditions

The Hotel/Motel feature must be installed in order to access this form.

## Field Descriptions

Parameter | Description | Default Value
Clustered Hospitality Gateway Home Element | Select the cluster element to assign it as the Hospitality Gateway ICP/MiVoice Business system. Leave the field blank if this element is not part of a hospitality cluster. NOTES All elements in the hospitality cluster (including the Gateway Home Element) require 3300 ICP Release 8.0 or later software. The elements listed include all elements in the same cluster as the local element whether or not they have the required software. Changes to this field can only be saved if the form is shared by SDS. | Blank
Property Management System Installed | Select Yes if a PMS is to be connected. | No
Update All Rooms with Status OCC/CLEAN to OCC/NOT CLEAN (-Hours, -Minutes) | Select the time for the system to update the status of all occupied clean rooms to "not clean". If no time is entered the option is disabled. | Blank
Hotel Reports Generation - Hours, - Minutes | Enter the time for the system to generate Room Status, Wake-up Calls, and Message Registration reports. If no time is entered the option is disabled. | Blank
Call Block - Affected Interconnect Number | Enter the interconnect restriction number for the Call Block feature. Changing this value affects extensions only for newly registered guest rooms. Currently registered guests continue to operate with the old interconnect restriction number. NOTE: Ensure that this interconnect number does not restrict the guest extensions from placing calls on the trunks that are used for emergency calls; otherwise, the system will prevent guest extensions from making emergency calls when call block and curfew control are activated. | 50
Call Block - Unaffected Interconnect Number | Enter the interconnect restriction number that is not affected by the call block feature. | 2
Call Block Enabled - Hours, Minutes | Select the time the system will alter the interconnect restriction numbers for room extensions programmed with the affected interconnect number. At the time specified, extensions programmed as "call block affected" are restricted from calling each other. Blank indicates no call block actions are taken. | Blank
Call Block Disabled - Hours, - Minutes | Select the time the system alters the interconnect restriction numbers for room extensions programmed with the affected interconnect number. At the time specified, extensions programmed as "call block affected" are permitted to make inter-room calls. | Blank
Call Restriction (Class of Restriction) | Determines the type of call a particular extension is permitted to make. Internal, local, and long distance can be programmed as the calling privilege by altering the COR values associated with the extensions. The alterations take place at check in and check out time, as programmed below. Internal: Enter the COR value that restricts the extension to internal calls only. Local: Enter the COR value that enables local and internal calls. Long Distance: Enter the COR value that enables long distance, local and internal calls. Option 1, Option 2 and Option 3: For each of these fields, enter a COR value that gives access to any special long distance facilities or ARS routes the hotel provides. | 1 for all
Check In Parameters | Using these fields the hotel administration can define the call restriction and call block parameters to be applied to extensions when the registration process is carried out. Call Restriction: Select the type of restriction to be applied to the room extension at check in time (Internal, Local, Long Distance and Option 1, 2 or 3). Call Block: Select "Affected" or "Unaffected" as the type of call block to be applied to the room extension at check in time. | Internal/Unaffected
Check Out Parameters | Using these fields the hotel administration can define the Call Restriction and call block parameters to be applied to extensions when the check out process is carried out. Call Restriction: Select the type of restriction to be applied to the room extension after the check out is completed (Internal, Local, Long Distance, and Option 1, 2, or 3). Call Block: Select "Affected" or "Unaffected" as the type of call block to be applied to the room extension after the check out is completed. | Internal/Unaffected
Wake-up Call - Ring Time | Enter the length of time that the room extension is to ring for each wake-up attempt. The permitted range is 1 to 50 seconds. | 30 seconds
Wake-Up Call - Attempts | Enter the number of times that each room extension is rung during the wake-up attempt. The permitted range of values is 1 to 4 attempts. | 3 attempts
Wake-Up Call - Interval | Enter the interval between wake-up attempts. The permitted range of values is 2 to 7 minutes. | 5 minutes
Wake-up Call - Expiration Routing | Enter an internal directory number to which the unacknowledged wake-up call will be routed. This is typically a softkey appearance on an attendant console. NOTE: The Wake-Up Call Expiration Routing Destination in a clustered hospitality environment should reside on a controller running 3300 ICP Release 8.0 or greater. This is to ensure proper wake-up call delivery. | Blank
Wake-up Call - Bell Tone on Wake-up Expiration | Select Yes to enable the insertion of the ASCII BEL character, 07hex, in the data stream of a wake-up log. Logs are generated for each wake-up that is not successful. These logs are generally routed to an LPR1 port. Select "No" to disable the insertion of the character into the wake-up logs. | No
Message Registration Parameters | Permits the hotel administration to apply a surcharge on a per-call basis for calls made from room extensions, and also to define the cost on a per-meter-pulse basis received from a central office for external calls. Surcharge: Enter the basic surcharge applied to each call made from a room extension. The permitted range of values is 0 to 999 units. Multiplier: Enter the multiplier to be applied against the meter pulses received from a central office for external calls. The permitted range of values is 0 to 200 units. Default is 0. | 0 for both
Wake-Up Call - Wake-Up Directory Number | Enter the directory number for the Speed Call that is referring to the wake-up RAD or RAD group. If this field is blank, the guest will hear reorder tone when they acknowledge the wake-up call. | Blank
Curfew Control Enabled (Yes/No) | Select Yes to enable curfew control functionality. Calls in progress at the start of the Call Block period are provided with a warning tone indicating the start of the Curfew Control Forced Cleardown Timer. They then have the amount of time specified in the timer to finish the call. If set to No, the Call Block fields function normally. | No
Curfew Forced Cleardown Timer (0-10 min) | Enter the amount of time between curfew expiry and when active calls will be forcibly cleared down. This timer has a minimum value of 0 and a maximum value of 10 minutes. | 0 minutes
Cancel All Features on Check-Out (Yes/No) | Select Yes to enable the automatic cancellation of all features on check-out, including wake-up, language, DND and VIP status. The features are reset as follows: Wake-up: Cleared. VIP Status: VIP0 (non-VIP) VIP Wake-up: Set to No. Language: Set to default active language. DND: Set to No. Call History, Redials, Call Info, and Contacts: Cleared. Select No to retain all features until the next guest checks in to the room. This setting is useful when Suite Services and group check-out is in use because it allows guests to check out early and still receive their wake-up calls or DID calls. | Yes
Default Checked Out Name | When a guest room in a hospitality cluster is checked out, all entries in the Telephone Directory form that are associated with the Guest Room are replaced with one entry containing the name entered in this field. The name can be up to 21 alphanumeric characters long, including comma delimiting "last, first" names. The replacement removes all unnecessary telephone directory entries throughout the cluster while maintaining the RDN entry, which allows the guest room to remain dialable. | Blank
PMS Throttle - Max Retries (0-19 times) | Sets the number of times the MiVoice Business system forces the PMS to retry a transaction such as a room check-in or check-out. Choose a value that allows the MiVoice Business system sufficient time to act on PMS requests during peak busy periods. | 18
PMS Throttle - Delay (0-2 seconds) | Sets the amount of time that the MiVoice Business system waits before responding with a negative acknowledgement (NAK) message to a PMS request. | 0
PMS Seven-Digit Extension Numbers | Increases the allowed length of extension numbers sent from MiVoice Business to the PMS application from five digits to seven digits. Embedded voice mail is still restricted to a maximum of six digits. | No
Room Status – Maid ID Required | If Yes is selected, maids must enter their personal ID code whenever they update the status of a room. If No is selected, the maid ID is not required. | No
VIP1 Label - VIP9 Label | Enter the labels for VIP options 1 to 9. The labels flag the VIP status of the room occupants on the PMS terminal and the Guest Services Applications on the console. Each label can be up to ten alpha-numeric characters on the MiVoice Business Console and six characters on the 5540 IP console. The special characters * and # are not supported. | VIP1 - VIP9

Update All Rooms with Status OCC/CLEAN to OCC/NOT CLEAN - Minutes - Select the time for the system to update the status of all occupied clean rooms to "not clean". If no time is entered the option is disabled.

Hotel Reports Generation - Minutes - Select the time for the system to generate Room Status, Wake-up Calls, and Message Registration reports. If no time is entered the option is disabled.

Call Block Enabled - Minutes - Select the time the system alters the interconnect restriction numbers for room extensions programmed with the affected interconnect number. At the time specified, extensions programmed as "call block affected" are permitted to make inter-room calls.

Call Block Disabled - Minutes - Select the time the system alters the interconnect restriction numbers for room extensions programmed with the affected interconnect number. At the time specified, extensions programmed as "call block affected" are permitted to make inter-room calls.

Call Restriction (Class of Restriction) - Option 2 - Enter a COR value that gives access to any special long distance facilities or ARS routes the hotel provides.

Call Restriction (Class of Restriction) - Option 3 - Enter a COR value that gives access to any special long distance facilities or ARS routes the hotel provides.

VIP2 Label - Enter the labels for VIP options 1 to 9. The labels flag the VIP status of the room occupants on the PMS terminal and the Guest Services Applications on the console. Each label can contain up to ten alpha-numeric characters. The special characters * and # are not supported.

VIP3 Label - Enter the labels for VIP options 1 to 9. The labels flag the VIP status of the room occupants on the PMS terminal and the Guest Services Applications on the console. Each label can contain up to ten alpha-numeric characters. The special characters * and # are not supported.

VIP4 Label - Enter the labels for VIP options 1 to 9. The labels flag the VIP status of the room occupants on the PMS terminal and the Guest Services Applications on the console. Each label can contain up to ten alpha-numeric characters. The special characters * and # are not supported.

VIP5 Label - Enter the labels for VIP options 1 to 9. The labels flag the VIP status of the room occupants on the PMS terminal and the Guest Services Applications on the console. Each label can contain up to ten alpha-numeric characters. The special characters * and # are not supported.

VIP6 Label - Enter the labels for VIP options 1 to 9. The labels flag the VIP status of the room occupants on the PMS terminal and the Guest Services Applications on the console. Each label can contain up to ten alpha-numeric characters. The special characters * and # are not supported.

VIP7 Label - Enter the labels for VIP options 1 to 9. The labels flag the VIP status of the room occupants on the PMS terminal and the Guest Services Applications on the console. Each label can contain up to ten alpha-numeric characters. The special characters * and # are not supported.

VIP8 Label - Enter the labels for VIP options 1 to 9. The labels flag the VIP status of the room occupants on the PMS terminal and the Guest Services Applications on the console. Each label can contain up to ten alpha-numeric characters. The special characters * and # are not supported.

VIP9 Label - Enter the labels for VIP options 1 to 9. The labels flag the VIP status of the room occupants on the PMS terminal and the Guest Services Applications on the console. Each label can contain up to ten alpha-numeric characters. The special characters * and # are not supported.