# Program the MiVoice Business Embedded Voice Mail

## Overview

MiVoice Business includes an integrated fully-featured voice mail system. Initial voice mail set-up is done using the System Administration Tool and the System Administrator's Mailbox TUI
Telephone User Interface. The Group Administration Tool can be used to customize voice mail operation following initial set-up. Maintenance is performed using the System Administration Tool.

NOTE: Voice mail uses the Message Waiting Indicator (where available) to indicate to a user that they have new messages in their mailbox. Click here to see the voice mail programming guidelines to ensure that the message waiting indication works as intended.

IMPORTANT: When the voice mail application for a system is changed from Embedded to NuPoint or vice versa, the MiVoice Business system must be rebooted to align the system and sets to the new voice mail application. Otherwise, inaccurate MWI and other voice mail status indicators may result. Changing the voice mail application is done by entering (or deleting) the address in this field.

## Programming

1. License and Option Selection form

- Enter the number of mailbox licenses purchased (0-750).

  NOTE: The system requires a reboot whenever license information is changed.

  To reboot the system, press the Reset button on the Controller.

2. VM Port Capacity form

- Enter the number of voice mail ports available in the system.

3. Feature Access Codes form

- Create two unique feature access codes to activate/deactivate Message Waiting indicators on extensions.

- When using the Hotel/Motel feature, create two unique feature access codes to allow Hotel/Motel Room Remote Wake-up Calls to be set or canceled on extensions.

4. Class of Service Options form

Set up a Class of Service for the voice mail ports with the following:

- COV/ONS/E&M Voice Mail Port = Yes

- Message Waiting = Yes

- Voice Mail Softkey = Yes

Enable the following for Embedded Visual Voice Mail:

- Display ANI/DNIS/ISDN Calling/Called Number = Yes

- Display ANI/ISDN Calling Number Only = Yes

The telephones should also have the following options enabled in their Class of Service:

- Call Forwarding (Internal Destination)

- Message Waiting

- Voice Mail Softkey

When using Auto Attendant Park and Page, set the following options for the voice mail ports:

- Call Park – Allowed to Park = Yes

- Call Park Timer = 10 to 600 seconds (default 180 seconds)

When using the Hotel/Motel feature, set the following option for the voice mail ports:

- Hotel/Motel Room Remote Wake-up Call Allowed = Yes (to allow users to remotely set or cancel a wake-up call using feature access codes)

NOTE: If the COS option Auto Campon Timer is blank and an external call is made to a VoiceMail hunt group with no available members, the caller will listen to a ringback tone until a port becomes available.

5. VM Ports form

- Assign unique internal directory numbers to all voice mail ports.

- Ensure that the Number Of Ports in the VM Port Capacity form matches the number of voice mail ports programmed.

6. Station Attributes form

- Assign the COS to the directory numbers of the voice mail ports.

7. Hunt Groups form

- Assign a unique directory number for the hunt group.

- Set the Hunt Group Type to VoiceMail.

- Set the Hunt Group Mode to C ircular.

- Add the directory numbers of each voice mail port to the hunt group. Up to 20 voice mail ports can be programmed (30 if additional voice mail ports were purchased).

  IMPORTANT: You can have a single voice mail hunt group for the system, or multiple voice mail hunt groups. All voice mail ports must belong to a VoiceMail type hunt group, except when they are used for RAD greetings. Voice mail ports used for RAD greetings must not belong to any voice mail hunt group.

8. VM Prompt Languages form

- Set the default prompt language, the alternate language for bilingual prompting (if required), and the language toggle digit.

9. VM Options form

Configure the following parameters as required:

- Notification Calls

- Call Transfers by the Auto Attendant

- Directory Prompts

- Property Management System protocols

- Mailbox security

- Mailbox Length

- Email Sender's Address

10. Set the business hours.

11. You can schedule the playing of system greetings using the VM Business Hours Settings form ( ) or the Administrator's Mailbox.

11. VM Greeting Definition form

- Assign names to the system greetings.

12. Assign system greetings to the voice mail ports.

- You can assign greetings to ports using the VM Greetings form ( ) or the Administrator's Mailbox.

13. Reboot To reboot the system, press the Reset button on the Controller.
    the system.

14. Record or download system greetings and mailbox greetings.

15. (Optional) Change the default login procedure that mailbox users follow to access their mailbox from the Auto Attendant .

16. (Optional) Program the Auto Attendant to transfer calls supervised (the default) or unsupervised.

17. (Optional) Edit mailbox settings if required.

- You can edit mailbox settings using the VM Mailboxes ( ) or User and Services Configuration form ( ) , or the Administrator's Mailbox.

18. (Optional) Enable fax tone detection on incoming calls.

- You can enable fax tone detection from the VM Fax Detection ( ) form or using the Administrator's Mailbox.

19. (Optional) VM Multi-level Auto Attendants form

- Set the parameters for the multi-level auto attendant.

20. VM Distribution Lists form

- Set up distribution lists for system-wide use.

21. (Optional) Record the Distribution List names.

22. (Optional) Set up Call Forwarding on each extension to forward calls to the voice mail hunt group.

23. (Optional) Call Rerouting.

This step automates the integration of the voice mail system with user extensions. The system can be programmed to ensure that callers will be sent to voice mail if an extension is busy or if there is no answer.

- Call Rerouting First Alternatives form
  Set up the Origination parameters and directory number of the voice mail hunt group.

- Call Rerouting form
  Set up a unique number for the "First Alternative Number".

24. (Optional) In the SIP Peer Profile form

- If using a SIP gateway, configure the SIP trunks as private SIP trunks (Private SIP Trunk option = Yes) to ensure that CPN substitution is properly handled.

25. Test voice mail operation.

Related Topics

- About Embedded Voice Mail

- Detailed Voice Mail Description

- Additional Documentation

- Capacities

- Default Settings

- Verifying Disk Space for Voice Mail and MOH