# IP Telephones - Programmed

This screen shows all of the programmed IP telephones, including softphones and IP consoles, on the system along with information concerning their status plus their hardware and software version. For troubleshooting information, refer to the MiVoice Business Troubleshooting Guide.

Name | System-generated, protected field. Identifies the telephone user.
Number | System-generated, protected field. Identifies the telephone directory number.
Device ID | System-generated, protected field. Identifies the IP telephone.
Device Type | System-generated, protected field. Identifies the telephone type.
Device Description | System-generated, protected field. Applies to SIP devices only. Displays information from the “User-Agent” header in the SIP REGISTER message received when the device registers with MiVoice Business.
State | System-generated, protected field. Identifies the state of the telephone. In Service: the telephone has set up a TCP/IP connection and has been programmed. Out of Service: if the MAC address is displayed this indicates that the telephone has lost its TCP/IP connection but has been programmed. Out of Service: if the MAC address field is blank this indicates the telephone has been programmed but has not been connected to the LAN.
Registration Reason | System-generated, protected field. Identifies the last registration reason message MiVoice Business received from the phone. The registration reason field can have the following values: Start: the telephone has registered successfully with MiVoice Business directly after powering up or rebooting. Forced: the telephone was redirected to this MiVoice Business system by another MiVoice Business system. Hand Off: the telephone was intentionally handed-off to this MiVoice Business system by another MiVoice Business system (for example, due to login or failback). Fail Over: the telephone has lost contact with its previous MiVoice Business system and has re-homed to this MiVoice Business system (for example, due to a MiVoice Business failure, network error, etc.). Network Error: hand off error - MiVoice Business unreachable: the phone can't find the MiVoice Business system to which it was handed off (most probably due to a network error). Network Error: network fail. Network Error: MiVoice Business unreachable. Set Error: set generated failure. Set Error: registration fail. Set Error: ACK expiry: there was a communication error between the phone and MiVoice Business. Set Error: PIN timeout. SSL Retry: set registered on non-SSL port and asked to re-register System Error: MiVoice Business generated failure. System Error: hand off error - no DB entry. System Error: hand off error - set type mismatch. Unknown.
MAC Address | System-generated, protected field. Displays the hardware address that uniquely identifies the IP telephone.
IP Address | System-generated, protected field. Displays the IP Address (IPv4 or IPv6) reported by the device.
Subnet | The subnet IP address (IPv4) of the end point as reported the device.
Default Gateway | The IP address (IPv4) of the first target gateway involved in the voice stream as reported by the device.
Voice Quality Statistics Enabled | This field indicates if voice quality statistics reporting is enabled for a given IP end point.
PING (Packet Internet Groper) | Use the PING utility available in this form to determine whether an IP telephone is accessible. NOTE: If the IP telephone is in service remotely (for example, on a secondary controller), you will get an Out of Service error message when you ping the phone.
Primary ICP | System-generated, protected field. Displays the name or IP address of the telephone's local controller in a single-node environment or its Primary controller (if programmed in the Network Elements form) in a resilient environment. If neither the name nor IP address is available, "Unknown" displays, indicating a problem with the controller. Check the Warning Maintenance logs for possible causes.
Secondary ICP | System-generated, protected field. Applies to resilient environments only; the field is blank for single-node environments and for non-resilient telephones (i.e., telephones without an entry in the Remote Directory Numbers form.) If neither the name nor IP address is available, "Unknown" displays, indicating a problem with the controller. Check the Warning Maintenance logs for possible causes.
Hardware Version | The hardware version of the selected phone.
Software Version | The software version of the selected phone.

Related Topics

- About Telephone Directories

- Adding Users

- Deleting Users