# Viewing IDS Data Updates

LDAP update entries are collected and displayed in the IDS Data Management form of the MiVoice Business contact point. Check this form frequently to

- view the status of IDS data updates

- identify any updates that require your attention because they have been detained or have failed.

The updates that appear on this form have not yet been applied to the MiVoice Business contact point; nor have they been distributed to other MiVoice Business systems in the SDS network or cluster.

NOTES

- To ensure that you are viewing the latest updates, click the Data Refresh button.

- The IDS Data Management form displays data for a single MiVoice Business contact point. If there are other contact points in the SDS network or cluster, you must access their IDS Data Management forms in order to view data applicable to them.

- User and Service Templates, which supply non-IDS-manageable data, are applied when a new record is added, but not when an existing record is modified.

To view IDS data updates:

1. Go to the IDS Data Management form.

The total number of LDAP update errors is given in the top right-hand corner of the form.

2. Select the type (newest, next newest, next oldest, or oldest) and the number of records (20, 100, 500, or 1000) you wish to display, and then click Retrieve.
   The main frame of the window lists the update records.

3. Date/Time: date and time that the update was initiated.

4. Action: type of operation—Add, Delete, or Modify.

5. User Name: last and first name of the user.

6. Role: role that links to a User and Service Template; if no role is provided, the default template is used.

7. Directory Number: directory number (may be blank).

8. Status: update status; for example:

   - Pending—the update is waiting to be processed automatically.

   - Detained—the update is waiting to be processed manually.

   - Connection Error—the update has failed because it cannot reach a remote node on the SDS network.

   - Application Error—the update has failed because it or another part of the system contains incorrect data. To determine the cause of the error, see the "Reason" field, below.

   - Blocked—the update is blocked due to system activity (database contention or SDS synchronization in progress).

3. To sort the records by type, click on the field heading; for example, Action. An down arrow located next to the field label indicates that the records are sorted by that field.

4. Click on a record in the main frame. The details for the record are shown in the lower frame:

5. Last Name: user's last name.

6. First Name: user's first name.

7. Department: user's department within the enterprise.

8. Location: user's geographic location.

9. Role: the role that links to a User and Service Template; if no role is provided, the default template is used.

10. Language: user's language.

11. Email: user's email address.

12. Directory Number: the directory number of the record.

13. Home Element: the MiVoice Business system that hosts the user's DN.

14. Secondary Element: the MiVoice Business system that provides resiliency for the user's DN.

15. Directory Server: the name of the directory server for the IDS connection.

16. Distinguished Name: the distinguished name of the default location used to search objects on the directory server.

17. Date/Time: date and time that the update was initiated.

18. Last Retried: the date and time of the most recent failed update retry.

19. Action: type of operation—Add, Delete, or Modify.

20. Status: the current status of the update.

21. Reason: the detailed reason why the update has an application error.

5. Click More to view the remaining updated fields.

6. Click Close to exit the details window.

7. Proceed to IDS - Resolving Detained and Failed Updates.

Related Topics

- Data Management Overview

- Resolving Detained and Failed Updates

- Applying IDS Updates

- Deleting IDS Updates

- Managing LDIF Files