# Superkey

## Description

The Superkey is a multi-purpose key available on certain Mitel telephones. Pressing it launches a softkey
A key on a phone that changes function based on state of the call you are handling or the feature you are using.-driven menu for activating a selection of call control features, including Call Forwarding, Do Not Disturb, and Auto Answer. It's also used to program keys on the phone and to customize settings such as the ringer pitch, the language of the labels on the display, and the PIN used to log in to the phone as a hot desk user.

Users can also press the Superkey (or a busy line key) to invoke a Key Inquiry session. On an idle set, pressing the Superkey followed by a programmable key will display the DN, Name and the Direct Inward Dialing (DID) Service number (as the Calling Party Substitution) associated with the DN programmed on that line (not supported on 69xx IP Phones). When a call is active, pressing the busy line key shows the same information on supported line types (see Conditions and Feature Interactions for a list of type). Pressing the Superkey followed by the busy Line key will display the caller information.

Below are the features available via Superkey. Also shown are

- alternate ways of invoking feature, that is, softkey, programmable feature key, feature access code, Settings key, and external application via MiTAI.

- whether the feature requires configuration (e.g., COS option)

- the call state during which the feature is available

* Indicates features NOT available through Superkey on all sets of the 6900 series.

** Indicates features NOT available through Superkey on the 6920, 6930,6940 and 6970 sets.

Use the alternate methods shown to invoke these features.

| Softkey | Feature Access Key | Feature Access Code | Settings Key | MiTAI | Configuration | Availability
Request Help |  |  |  |  |  | ACD Agent | Agents on Call
Agent Logout* |  |  |  |  |  | ACD Agent | Logged in Agents
Make Busy |  |  |  |  |  | In a group | Anytime
Account Code |  |  |  |  |  |  | Active in a call
Line Privacy |  |  |  |  |  | COS | Active on a Keyline call
Phonebook** |  |  |  |  |  | COS | Anytime
Call Forwarding** |  |  |  |  |  | COS | Anytime
Personal Keys** |  |  |  |  |  |  | Anytime
Timed Reminder |  |  |  |  |  | COS | Anytime
Advisory Message |  |  |  |  |  |  | Anytime
Remote Messaging |  |  |  |  |  | COS | Anytime
Call History** |  |  |  |  |  | FAK | Anytime
Music |  |  |  |  |  | MOH/COS | Idle, on Hold
Do Not Disturb |  |  |  |  |  | COS | Anytime
Auto Answer |  |  |  |  |  | COS | Anytime
Night Service |  |  |  |  |  | COS | Anytime
Ringer Control** |  |  |  |  |  |  | Idle
Set User PIN |  |  |  |  |  |  | Anytime
Emergency Notification |  |  |  |  |  |  | Emergency Hunt Group Call

## Programming

1. (Optional) Multiline Set Keys form ( ) or User and Services Configuration

- Assign Superkey to a programmable key.

2. (Optional) User and Services Configuration form

- Enable "Use DID Number for Outgoing Calls" if the user has DID Service number programmed and wants to use Key Inquiry to display the DID number of a call on a line key.

NOTE: Does not apply to 69xx IP Phones.

## Conditions and Feature Interactions

- Some phones (for example, 52xx phones) have a dedicated Superkey. Others, such as 53xx SAC
  Switch Application Communications (SAC) protocol. A messaging protocol used by IP phones to support graphics-based software applications on the MiVoice Business system. List of SAC sets supported by MiVoice Business 8.0: 5240, 5304, 5312, 5320, 5320e, 5324, 5330, 5330e, 5340, 5340e, 5360, 5560 IPT, Navigator, WebSet (5140 or 5240). NOTE: The 5240 and WebSet are no longer supported. phones, can be programmed with a Superkey from the phone itself (or via ESM
  Embedded System Management. An set of browser-based administrative tools in MiVoice Business software that includes the System Admin, Group Admin, and Desktop Tool.) and also provide it as a selectable option under the Settings (blue) key. 69xx phones can be programmed with a Superkey but only via ESM.

- On 69xx IP Phones, the press-and-hold method can be used to program or edit the features and associated labels. To program other features, use the Desktop Tool or the User and Services Configuration or Multiline Set Keys forms.

- Long Key Press introduced in MiVoice Business Release 8.0 removes the need to use the Superkey to invoke the Superkey menu. On 69xx phones, Long Key Press is also used to launch a key programming application similar to the Superkey but with a reduced selection of features.

- On 53xx phones, Non-Prime Public Network Identity COS must be enabled on the Prime line for Single, Multicall and Key System line Key Inquiry support.

- Pressing the Superkey followed by the Hold or Transfer/Conference key will exit the Superkey session and invoke the respective function in all the supported devices except 5140, 5235,and 5240 IP devices.

## Device Support

- Supported on all devices.

## Operation

To invoke a Superkey session:

1. Press Superkey.

2. Press softkeys to navigate to the desired feature or setting.

3. Press Superkey to exit.

To invoke a Key Inquiry Session

1. Press Superkey.

2. Press a personal (programmable) key.

3. Press Superkey to exit.

Related Topics

- Feature Keys

- Long Key Press

- Softkeys

- Feature Access Codes

- SIP Device Support for Feature Access Codes

- Attendant Console Firmkeys