# Call History Application

## Description:

The Call History Application is recommended for the large-display sets (5320/5320e, 5330/5330e, 5340/5340e, 5360) and the 5560 IPT. It's also available on 69xx IP Phones but works differently than its counterpart on 53xx/5560 devices. For other sets, use the Call History for 5xxx Phones and 5660 IPT.

For the supported devices, the Call History Application logs outgoing calls and all incoming missed and answered calls.

Once the call limit (50) has been reached, the oldest record is replaced as each new one is received.

Users can display the following call information:

- if available, name of the caller (incoming calls)

- called party name (outgoing calls)

- start time and duration of the call

- number of calls involving the same number with time of last attempt

- type of call (all, missed, answered, made, incoming, outgoing)

On 69xx IP Phones, call information is condensed to a single entry for calls with the same caller or calling party ID. The entry shows a count of calls that occurred during a given day and the time of the most recent call.

Depending on the amount of storage space available for call history records, the user can expand the single entry to see details on all calls for a given call ID or details on the last call only. Where space is limited, only one record is kept for each call ID within a category (e.g., missed calls). If there's more space, a separate record is kept for each day which the user can expand to see details of each call. Storage space for call history records is defined in the Dimension Selection form.

Users can

- filter their record views by call type

- delete old records after they have viewed them

- return missed calls by pressing a softkey

- copy selected entries to the Personal folder in the Contacts application (69xx IP Phone only).

- insert ARS prefix digits required to make external calls (users can also add or subtract prefix digits manually).

NOTE: You can program the system to insert an Outgoing Dialing Prefix, saving the user from having to enter it. See Programming below for details.

For more information, see the appropriate device's User Guide on Document Center.

## Conditions and Feature Interactions

- A call is only logged at the phone whose prime line is called. For example, if a phone with prime line 2000 answers an incoming call to multicall extension 2001, the call is only logged at the phone whose prime line is 2001.

- Calls can be initiated from the Call History records.

- Call History is not recorded for calls related to ACD Silent Monitoring.

- Up to 50 call records can be stored with the Call History Application (regardless of the number that is programmed in the "Call History - Default Call History records" field in the System Options form). Once the 50-call limit has been reached, the oldest record is replaced as each new one is received.

- The Call History time displays the local time zone of the phone. For example, if a receiver in the time zone GMT+11, answers an incoming call from the time zone GMT-5, the call history time that is displayed on the receiver's phone matches the local time of the receiver (that is, GMT+11).

## Programming

To program Call History Application:

1. Class of Service Options form

- Enable HCI/CTI/TAPI Call Control Allowed and HCI/CTI/TAPI Monitor Allowed.

2. System Options form

3. If required, configure the "Outgoing External Call Prefix for Applications" option to ensure that ARS prefix digit(s) are automatically inserted for outgoing calls initiated from the Call History records.

## Device Support

5320/5320e, 5330/5330e, 5340/5340e, 5360), 5560 IPT, 6920, 6930, 6940 and 6970 IP Phones

## Operation

#### 5320/5320e, 5330/5330e, 5340/5340e, 5360), 5560 IPT

To view call log details:

1. From the idle display, press Menu (Applications) and then press Call History. (Missed Calls) appears next to the key label if you have missed calls.

2. Press

3. Missed to view your missed calls (if any).

4. All to view a list of all logs (5340/5340e IP only)

5. Answered to view logs of your incoming calls

6. Made to view logs of your outgoing calls.

   NOTE: Any calls that you missed while the extension was busy do not display. To view these calls, access the logs using the Call History feature key.

3. Use the navigation keys at the bottom of the display to move to the previous, first, or next page of logs. The total number of logs in the current list is shown in the bottom left corner of the display. The bottom right corner shows the range of logs (for example 1 -7) that are currently displayed.

4. Press the key to the right of the log to call the contact (5340/5340e IP Phone only)
   or
   Press the key to the left of the log to display the call details

5. Name and number (if available)

6. Log type and number of attempts (for example 2x)

7. Type of call: Transfer (Tsf.) or Conference (Conf.)

8. Time and date of log

9. Duration of call in hours:minutes:seconds (for Made and Answered logs).

5. Do one of the following:

6. If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number. If an outgoing prefix is required to access an external trunk, you must add the digit(s). Press Dial to call the number or press To Contacts to save the contact details to the People application (5340/5340e IP Phone only).

7. Press or at the bottom of the set to display details for another log.

8. Press Close to return to the previous list.

To review call log icons:

1. Press Menu (Applications), press Help, press Key Icons.

2. Press or to navigate to the list of Call History icons. Note that New" logs are any logs that have been generated since the last time you accessed the Call History application.

To delete an individual log:

- Press the key to the left of the log to display the call details and then press Delete Log Entry.

To delete all logs by type

1. From the idle display, press Menu (Applications) and then press Call History. (Missed Calls) appears next to the key label if you have missed calls.

2. Press

3. Missed to view your missed calls (if any).

4. All to view all logs (5340/5340e IP only)

5. Answered to view logs of your incoming calls

6. Made to view logs of your outgoing calls.

3. Press Delete List to delete all logs from the currently displayed list.

4. You are prompted to confirm the delete. Press Delete.

#### 6920, 6930, 6940, 6970 IP Phones

To view call log details:

1. Press the (Call History) key.

2. Type the call type (All, Missed, Dialed, and Received) to view the respective list of call entries.

3. Swipe up and down to scroll through the call entries.

4. Tap to select a call entry.

5. Press the right arrow button beside the selected call entry to display the individual call details.

NOTE: The call details screen contains the avatar of the caller (if available), the date and time of the call, and the caller ID details.

6. Tap the Dial softkey or press the (Speaker/Headset) key for speaker or headset operation
   - or-
   Pickup the handset for handset operation.

7. Press the (Goodbye) key or tap the Close softkey to exit.

To delete entries from the Call History application:

1. Press the (Call History) key.

2. Tap the call type folder containing entries you want to delete.

3. Tap to select the individual call entry or skip to step 4 to delete all entries in the selected folder.

4. Tap the Delete softkey.

5. Tap the Delete softkey again to delete all entries in the Call History application.

NOTE: Tap the No softkey to cancel the delete process.

To copy a Call History entry to the Personal folder in the Contacts application

1. Press the (Call History) key.

2. Tap the call type folder containing entries you want to delete.

3. Tap to select the call entry you want to copy to your Personal folder in your Contacts application.

4. Tap the Add Contact softkey.

Related Topics

- Call History Overview

- Call History for 5xxx Phones and 5660 IPT