# Camp-on

## Description

Camp-on (also known as Call Waiting) lets you notify someone who is on the phone that you are waiting to be connected with them. An attendant may also camp a call onto a busy station. Upon hearing the Camp-on tone, the busy party can either respond to the camp-on, forward the camp-on or finish the current call.

See Call Waiting - Swap Automatic for alternate 2500 telephone operation.

## Conditions and Feature Interactions

- You cannot camp-on to a station that has Do Not Disturb activated.

- You will not hear Camp-on tone:

- when you are on Hold;

- when you are in a privacy call situation;

- when the COS option "Camp-on Tone Security/FAX Machine" is enabled;

- on SIP sets

- Analog-FXS sets (EX controller).

- You cannot camp-on to busy XNET trunk groups.

- Automatic camp-on is only supported for non-display sets, such as the 5205 and 5215 IP Phone. To enable automatic camp-on for a non-display phone, set the Auto Camp-on Timer in the COS of the phone to a duration greater than, or equal to, 0 seconds.

- The 5302 SIP Phone only supports automatic camp-on.

- To force forward camped on calls, see Call Forward - Forced.

- To disable the Camp-on feature for external users, set the External Campon Allowed COS option as No. The external user will hear a busy tone and the called party will have no visual or audio indication of the waiting call.

NOTE: A blank value for the Auto Campon Timer disables the Camp-on feature on the trunk regardless of the External Campon Allowed COS setting.

## Programming

1. Class of Service Options form

- Program the Auto Campon Timer for the device that will initiate Camp-on. Automatic camp-on is only supported for phones without softkeys, ONS stations, and trunks.

- Program the Campon Recall Timer for the telephone or console initiating Camp-on.

2. System Options form

- Program the Campon Repetitive Tone Timer that the person involved in a call hears when another call is camped on to their line.

3. Feature Access Codes form

If you intend to use Feature Access codes in Operation, assign the following codes:

- Camp on - Setup (allows users to "camp-on" or wait on a busy station)

- Camp on - Retrieve (allows users to answer the camped on call. The previous call is automatically put on hold.)

4. Multiline Set Keys form

5. If you intend to use a feature key in Operation, program a Camp-on key or use Superkey (see Feature Keys for more information on Superkey programming).

5. For sets without displays or softkeys (5001 IP Phone, 5005 IP Phone, 5010 IP Phone, 5201 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5215 IP Phone and 5215 IP Phone Dual Mode; 5312 IP Phone), assign Feature Access Codes, program a Camp-on key, or enable automatic camp-on in the user's Class of Service.

## Device Support

- Supported on all devices.

## Operation

#### 5020 IP Phones, 5220 IP Phones, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5320/5320e, 5330/5330e, 5340/5340e, and 5360 IP Phones, 5304 IP Phone, 5324 IP Phone, OpenPhone 27, Navigator, SpectraLink Wireless Telephones, and 69xx IP Phones*

To Camp-on to a busy station:

- Press Wait or I Will Wait.

To use Call Forward Forced when a call camps on:

- For 69xx IP Phones, press Fwd Waiting.

- For all other devices, press Fwd Waiting.
  The Fwd Waiting key is presented for the first 5 seconds of camp-on. After 5 seconds, the Trade Calls softkey is presented.

To retrieve a call when you hear Camp-on tone:

- Press Trade.

*For Camp-on operation on the 6910 IP Phones, refer to the MiVoice 6910 IP Phone User Guide for MiVoice Business for more details.

#### SIP phones (Generic and Mitel branded)

To Camp-on to a busy or unanswered station:

- Set the Enable Digit Collection During Busy or Alerting State option to "Yes".

#### 5140 IP Phone, 5240 IP Phone

To Camp-on to a busy station:

- Press I Will Wait.

To use Call Forward Forced when a call camps on:

1. Press Call Waiting.

2. Press Fwd Waiting.

To retrieve a call when you hear Camp-on tone:

- Press Call Waiting.

- Press Trade Calls.

#### 5560 IPT Phone

To Camp-on to a busy station:

- Press I Will Wait.

To retrieve a call when you hear Camp-on tone:

- Press Trade Calls.

#### Symbol NetVision Phone

To Camp-on to a busy station:

- Press NAME.

To retrieve a call when you hear Camp-on tone:

- Press RCL.

Symbol MiNET Wireless Phone

To Camp-on to a busy station:

- Press Top Right Hand Key.

To retrieve a call when you hear Camp-on tone:

- Press Top Left Hand key.

#### Attendant Consoles

- Press Release or the + key on the numeric keypad (MiVoice Business Console).