# Softkeys

## Description:

Softkeys are state sensitive keys that change depending on the state of the phone and are used to perform different functions when the phone is an idle, connected, outgoing, or busy state.

The label adjacent to the key indicates the function a softkey performs at any given time.

For example, when you call a busy extension the phone presents a softkey allowing you to request a Callback. In a different state, the same key could be used to set up a conference call.

## Conditions and Feature Interactions

None

## Programming

This feature does not require programming.

## Device Support

- Supported on all devices.

## Operation

- Press the softkey to perform the function indicated by the adjacent label.

Related Topics

- Feature Keys

- Superkey

- Feature Access Codes

- SIP Device Support for Feature Access Codes

- Attendant Console Firmkeys