# Voice Mail and PMS Integration

## Description

PMS integration automates the management of the MiVoice Business voice mail system through the hotel's property management system. PMS integrations are available for Hotel Information Systems (HIS) and Hyatt Encore PMS systems. In the VM Options form, you must select the protocol that the hotel/motel PMS system uses to communicate with the MiVoice Business voice mail system. The default is Hyatt Encore. When using the MiVoice Business voice mail with PMS, you need a second connection between the PMS and the MiVoice Business system (see Property Management System Features for details).

## PMS Integration Features

- Automatic voice mail set-up at check-in and check-out:

- Check-in: automatic enrollment of hotel guest on the voice mail system and automatic removal of the previous guest mailbox from the voice mail system with storage of unplayed messages for any number of days as determined by system programming (see VM Mailboxes form)

- Check-out: the voice mail system is NOT reset until the next check-in occurs (this allows the guest to pre-check out first, but still have access to their mailbox)

- Automatic language selection: If a preferred guest language is entered in the PMS and the Bilingual option is enabled in the VM Prompt Languages form, the mailbox is automatically set-up in the preferred language.

- Personal greeting: Guests are allowed to record a personal greeting (not compulsory).

- Room change: The PMS automatically sends room changes to the voice mail system. The voice mail system will then transfer voice messages along with the guest password, personal greeting etc. to the new mailbox for the new room.

## Physical Connection

A third-party RS232-to-IP serial port converter (such as the Precidia Technologies Ether232) is required to connect the customer's PMS computer to the LAN which in turn connects to the MiVoice Business system. Follow the instructions supplied with the converter to configure its Ethernet and serial port settings. The Ethernet settings (converter IP address, Subnet Mask and Gateway IP address) to use depend on the LAN configuration. The serial port settings to use are as follows:

Setting | Value
Protocol | Terminated tcp-client.
Port speed | Depends on PMS system connected to the converter box. The IP connection from the converter box to the MiVoice Business system does not use port speed.
Connection control | DTR/DSR
Remote IP | MiVoice Business RTC IP Address
Remote Port | 6830
Terminators | ETX = decimal 3 Tail bytes = decimal 1

NOTE: Mitel does not supply RS232-to-IP serial port converters.

## MiVoice Business Programming

- VM Options form

- Select the PMS protocol to use. The default is " Hyatt Encore".

Related Topics

- About Voice Mail

- Property Management System Features

- Programming Hotel/Motel

- Troubleshooting PMS Integration