# Hotel/Motel - Description

The Hotel/Motel feature provides useful features for a hotel or motel environment. The system can work independently, or in conjunction with a Property Management System (PMS). The main focus of this section is on using a system independently of a PMS.

Click here for details on PMS.

Mitel Attendant Consoles have six modes of operation.

- Guest Service Mode: Guest Service is the top-level mode. You access all other modes of operation from Guest Service Mode.

- Find Room Mode: Allows you to search for rooms on the basis of condition and/or occupancy status. Initiate searches by entering the command on the keyboard or by pressing the appropriate softkey.

- Room Monitor Mode: Allows the attendant to listen to an activated room monitor extension.

- Print Mode: Allows printing of room status, message registration, or wake-up reports.

- Hotel Program Mode: Allows you to turn system-wide features, such as Call Block, on or off.

- Guest Room Mode: Allows you to check guests in and out of the hotel, set automatic wake-up calls, activate call block, program call restrictions.

## Features of Hotel/Motel

Using the Hotel/Motel feature, you can

1. Display Guest Room Information: Provides information about the guest room, the guest, and the room extension. Existing information can be changed or new information added to a room.

2. Check-in and Check-out Guests: Allows you to keep track of arriving and departing guests.

3. Change the Status of a Room: Allows you to set the condition and occupancy status of a room, plus enter a configurable Maid ID for tracking purposes.

4. Find Rooms: Allows you to search for rooms by using the room condition and occupancy status as search parameters.

5. Monitor Rooms: Allows an attendant console, line, or trunk to listen to a room monitor extension.

6. Set Automatic Wake-up Calls: Allows you to set an automatic wake-up call for a room extension.

7. Enable Call Blocking: Prevents calls from being made between guest rooms.

8. Apply Call Restrictions: Restricts the type of calls that a guest can make from a room extension.

9. Set VIP Status: Allows you to select a VIP status label for a room extension.

10. Enable VIP Wakeup: Allows you to force the system to always place personal wake-up calls to a room extension.

11. Change Language: Allows you to change the display language of a room extension.

12. Use Message Registration: Calculates the total cost of calls made from a room extension.

13. Print Hotel Reports: Provides Automatic Wake-up, Room Status, and Message Registration reports.

14. Access System Logs: Provides access to the logs generated by the system during operation of the Hotel/Motel feature.

15. Hotel Motel Multiple Wake-up Support: Provides up to 3 separate wake-up times for each room or suite, Daily repetition of wake-ups — without resetting each day and Personal wake-ups.

The Hotel/Motel feature set is supported on standalone systems and across a cluster (Clustered Hospitality).

Related Topics

- Hotel/Motel Conditions

- Hotel/Motel Operation

- Hotel/Motel Programming