# About Embedded Voice Mail

MiVoice Business includes a complete embedded voice mail system (called Embedded Mitel Express Manager (EMEM)) designed to improve communication between your company, clients, customers, and employees.

Features provided by the voice mail system include:

- An Automated Attendant that plays different greetings during open and closed business hours, provides a company directory that uses extension numbers or names as the dialing method, and allows single-digit option selection.

- Subscriber mailboxes that are passcode protected.

- A tutorial that assists new subscribers with mailbox setup.

- Simple message retrieval.

- Easy to use menus that allow subscribers to send urgent, private, or certified messages.

- Notification of waiting messages whether subscribers are in or out of the office.

- Seamless integration with HIS and Hyatt Encore Property Management Systems.

- Support for G.729 compression.

The Automated Attendant provides two immediate benefits for your company:

- The receptionist has more time for calls that require special assistance and other activities within your business.

- All telephone calls are answered automatically. Even when an employee is not available, callers can leave a message before hanging up.

Using the Mitel Integrated Configuration Wizard, you can set up your voice mail quickly. Then you can use the System Administration Tool or the System Administrator's Mailbox to customize the system to meet your specific business needs.

MiVoice Business also supports external voice mail applications through either a Digital E&M or an ONS interface.

Related Topics

- Detailed Voice Mail Description

- Additional Documentation

- Capacities

- Default Settings

- Program Embedded Voice Mail