# Feature Keys

## Description

Feature Keys let you activate features without dialing feature access codes.

NOTE: Features not available for programming to a key may still be used by dialing feature access codes.

### 5020 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5312 and 5324 IP Phones, SpectraLink NetLink e340 and i640 Wireless Telephones

Feature Keys let you activate any of the following features without dialing feature access codes:

Account Code Non Verified Account Code Verified ACD (53xx only excluding 5312 and 5324) Auto-Answer Call Announce Call Forward Always Call Forward Busy (External Source) Call Forward Busy (Internal and External Source) Call Forward Busy (Internal Source) Call Forward No Answer (External Source) Call Forward No Answer (Internal and External Source) Call Forward No Answer (Internal Source) Call Park Call Park - Retrieve Call Pickup Callback Camp-on CDE Speedcall Direct Page Do Not Disturb Double Flash | DSS/Busy Lamp Emergency Call Generic Group Alert Group Listen Group Park Group Presence Handoff Headset Operation Key System Make Busy Meet Me Answer Message Waiting Indication Multicall Music Night Service Indication (53xx only, excluding 5312) Personal Ring Group Presence Phone Lock (See the Feature-Phone Matrix (PDF, or Microsoft Excel version) for a list of phones that can use this feature) User Speedcall User Speedcall - Private

Features Keys can also be programmed as Line Appearance Keys.

### 5304 IP Phone

The following features can be programmed to 5304 programmable keys (PK).

Account Code Non Verified Account Code Verified Call Forward Call Park Call Park - Retrieve Call Pickup Callback Cancel Double Flash Group Presence Handoff Hold | Paging Personal Ring Group Presence Record-a-call Redial Release Single Flash Swap Tag Call Transfer/Conference Voice Dial User Speed Call

The following features can be programmed to 5304 programmable keys (PK), but are not recommended and fully supported due to lack of softkeys, indicators (LED), and inaccessible DTMF dial pad.

Do Not Disturb Emergency Call Group Presence Headset Key System Make Busy Message Waiting Indicator Multicall | Music Night Answer Personal Ring Group Presence Phonebook Phone Lock Speaker Superkey

### 5320/5320e IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, 5360 IP Phone, Navigator, 69xx IP Phones

Feature Keys let you activate any of the following features without dialing feature access codes:

Account Code Non Verified Account Code Verified ACD (excluding Navigator, 6905 IP phone, and 6910 IP phone) Analog Line Application (MiXML apps; supported on the 5330/5330e,5340/5340e and Navigator only) Auto-Answer Call History Call Park Call Park - Retrieve Call Pickup Callback Camp-on Cancel Direct Page Do Not Disturb Double Flash Emergency Call Group Listen Group Park Group Presence Handoff Headset (excluding 69xx) Hold Hot Desking Make Busy | Meet Me Answer Message Message Waiting Indicator Microphone (excluding 69xx) Mobile Line (69xx only) Music Night Answer Night Service Indication Override Paging Personal Ring Group Presence Phonebook (excluding 69xx) Phone Lock Privacy Release Redial Release Single Flash Speaker (excluding 69xx) Superkey Swap Tag Call Transfer/Conference Voice Dial User Speed Call User Speedcall - Private

### 5560 IPT

Feature Keys let you activate any of the following features without dialing feature access codes:

Account Code Non Verified Account Code Verified Application ACD Callback Camp-on Call Park Call Park Retrieve Call Pickup Cancel CDE Speedcall Direct Page Double Flash DSS/BLF Emergency Call Group Listen Group Page Group Park Group Presence Handoff Hold Hot Desking Key System Group | Meet Me Answer Message Microphone MSG Waiting Indicator Night Answer Override Personal Ring Group Presence Phonebook Privacy Release Redial Release Secretarial Single Flash Speaker Specific Group Alert Superkey Swap Tag Call Transfer/Conference Voice Dial User Speed Call User Speed Call - Private

### 5505 SIP Phone

The five programmable keys on the 5505 SIP Phone can be programmed as CDE speedcall keys only.

## Conditions and Feature Interactions

- Feature Keys are not available on 2500, 5001 IP Phone, 5201 Phone, or Symbol Wireless Phones.

- Feature Key information can be displayed on display telephones.

For 53xx and 69xx IP Phones, you can configure the COS option Enable Device Configuration, which allows you to launch a Key Inquiry Session
A mode on Mitel sets entered using Superkey. Used to view and modify the programming of a programmable feature key. Also used to display caller information on Single, Multicall and Key System line keys with active calls. without using the Superkey; instead, you only press the feature key for the configured period of time.

On 69xx IP Phones, the press-and-hold method of launching a Key Inquiry Session can be used to program or edit the features and associated labels in the table below. To program other features, use the Desktop Tool or the User and Services Configuration or Multiline Set Keys forms.

Feature | Default Label
Speed Call | N/A
Phone Lock | Phone Lock
Call Forward Always | Fwd Always
Do Not Disturb | DND
Account Code Non Verified | Acct Non-Ver
Account Code Verified | Acct Verified

- Feature Keys can be programmed by the user on 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phones, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5320/5320e IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, 5360 IP Phone, TeleMatrix 3000IP Phone, Navigator, and 69xx IP Phones. However, the user cannot re-program a line appearance.

- If Direct Station Select (DSS), multiline, and/or key appearances are programmed with audible "ring" type into any of the 14 programmable feature keys on the Mitel 5207 IP Phone, or the 13 line select keys on the SpectraLink wireless set, audio interruption may occur. If you are having a conversation on one of these phones when a programmed key becomes active (for example, ringing, or receiving calls) you may experience a momentary interruption in audio reception. The reason for this interruption is that the hardware of these sets does not support two speech channels.

If you need to program a 5207 set with DSS, multiline, and/or key appearances, we strongly suggest that you

a) program DSS, multi, and/or Key appearances with "no ring" type, or

b) use an IP Console (Release 5.2 version), and/or a 5215 or 5220 IP Phone.

If you need an audible "ring" type and if audio interruption is a concern, we recommend that you do NOT program DSS/multi/key appearances on the 5207 or SpectraLink sets.

- For the 5304 IP Phones:

- The system administrator can program the following function keys on a personal key (PK): Hold, Redial, Cancel, and Transfer/Conference.

- The system administrator can program the following features, though they are not recommended unless they can be programmed on a key with an indicator: Music, Do Not Disturb, Message Waiting, Night Answer, Make Busy, and Phone Lock.

- The user can only program personal keys as speed call keys using the programmed Superkey.

- For Generic SIP Phones:

While users are logged into a SIP device, feature access keys that are available on MiNet sets will not be accessible—for example, Call Forwarding, Message Indication Key, Auto Answer, and so forth. Some of these features may already be provided by the SIP phone itself. The administrator can assign any specific usage for programmable keys, since they are not defined. The key assignment shown below is an example only.

- For 5302 SIP Phones:

The 5302 SIP Phone has four programmable keys that are hard coded as CDE Speed Calls, which can be programmed in the System Administration Tool to provide the following features:

Key #3 - Voicemail
Key #4 - Conference
Key #5 - Personal Speed Call 1
Key #6 - Personal Speed Call 2

See SIP Phone Support Programming for instructions on programming these keys.

- For 69xx sets used for hot desking

The following feature keys programmed to hot desk users are inoperative on 69xx sets. Users see the keys when logged in to the sets but nothing happens when the keys are pressed.

- Speaker

- Phonebook

- URL Line

- Phone Application

- Headset

- Microphone

- The ACD FAK menu is available only for Hot desk agents. The following menu options are available for a Hot desk agent under the ACD menu:

- Logout

- Make Busy/ Clear Busy

- Monitor

- Request help/ Cancel help

The devices supported are 5320, 5330, 5340, 5360, 5320e, 5330e, 5340e, 6920, 6930 and 6940. Traditional agents and other unsupported devices for this feature will continue to exhibit existing behavior.

## Programming

- To assign a feature key to a set, program a key in the Multiline Set Keys form.

NOTE: For the feature key to operate, you must complete the Programming section for the specified feature.

## Device Support

- Supported on all devices.

## Operation

#### 5005, TeleMatrix 3000IP Phone

To activate or deactivate a feature:

- Press the associated feature key.

#### 5320/5320e IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, and 5360 IP Phone

To activate or deactivate a feature:

- Press the associated feature key.

To display information about a feature key:

- Press the associated feature key for the time period specified by the Enable Device Configuration.

To program a feature key:

1. Press .

2. Press Settings.

3. Press a personal key that isn't a line key to program. Use the right navigation key below the display to program a key on the second page.

4. Use the navigation keys to move through the features list and select a feature you wish to program.

5. Enter the required information in the fields provided, if necessary.

6. If you are programming any feature other than Message Waiting Indicator, Call Park, Call Park Retrieve, press Save. Otherwise,

7. Press Edit Number.

8. In the on-screen keyboard, enter the appropriate numbers that correspond to the phone whose messages you wish to be notified of. (Message Waiting) or the directory number (Call Park).

9. Press Save.

7. Press Close.

NOTE: Although Superkey can be used to program keys, it should not be used to program features that are supported by the Settings application. Doing so will result in inconsistencies in the behaviour of the Phone.

#### 69xx IP Phones

To activate or deactivate a feature:

- Press the associated feature key.

To display information about a feature key:

- Press the associated feature key for the time period specified by the Enable Device Configuration.

To program a feature key:

1. Press and hold the feature key you want to program for the time period specified by the Enable Device Configuration.

2. Select the feature to program.

3. In the Label Name field, enter a label to apply to the key using the on-screen keyboard or accept the default (if applicable).

4. Enter/select any other information/options as required.

5. Tap the Save softkey to complete the programming.

#### 5505 SIP Phone

See CDE Speedcall.

#### 5560 IPT

To activate or deactivate a feature:

- Press the associated feature key.

To program a feature key:

1. Press Menu.

2. Press Settings.

3. Press Programmable Keys.

4. Press a personal key that isn't a line key.

5. Use the navigation keys and select a feature you wish to program.

6. Enter the required information in the fields provided, if necessary.

7. If you are programming any feature other than Message Waiting Indicator, Call Park, Call Park Retrieve, press Save. Otherwise,

8. Press Edit Number.

9. In the on-screen keyboard, enter the appropriate numbers that correspond to the phone whose messages you wish to be notified of. (Message Waiting) or the directory number (Call Park).

10. Press Save.

8. Press Close.

#### 5010 IP Phone, 5207 IP Phone, 5304 IP Phone, 5212 IP Phone, 5215 IP Phone, and 5215 IP Phone (Dual Mode)

To display information about a key:

1. Press SuperKey.

2. Press a personal key that isn't a line key.

3. Press SuperKey.

For the 5304 IP Phone, you do not have to use the Superkey if the Enable Device Configuration is enabled. Press only the required key for the configured period of time.

To program a personal key: (5212 IP Phone, 5215 IP Phone, and 5215 IP Phone (Dual Mode))

1. Press SuperKey.

2. Press # repeatedly until "Personal Keys?" appears.

3. Press *.

4. Press a personal key that isn't a line key.

5. Press *.

6. Press # repeatedly to scroll down the list of available features until the desired feature is displayed.

7. Press * to select the feature or dial the feature code for the desired feature key.

8. Press # to save under the chosen key.

9. Press SuperKey to complete the operation or press another personal key and proceed to program another feature.

10. Write the feature name on the key label.

#### 5020 IP Phone, 5220 IP Phone and 5220 IP Phone (Dual Mode), 5224 IP Phone, Navigator

To display information about a key:

1. Press SuperKey.

2. Press a personal key.

3. Press SuperKey.

To change a personal key:

1. Press SuperKey.

2. Press No until "Personal Keys?" appears.

3. Press Yes.

4. Press a personal key that isn't a line key.

5. Press Change.

6. Press No until the desired feature appears.

7. Press Yes.

8. Press SuperKey.

#### SpectraLink NetLink e340 and i640 Wireless Telephones

To program a feature key

1. Press MENU.

2. Press Supr.

3. Press No until "Personal Keys?" appears.

4. Press Yes.

5. Press FCN.

6. Press the "Down" button on the left side of the handset to highlight an UNUSED key.

7. Press the "Select" button on the left side of the handset (middle button) to select the key.

8. Press Chng.

9. Press No until the desired feature appears.

10. Press Yes. "Key Saved" appears in the display.

11. Press and hold to power off the phone. Then press to power the phone back on. You must power the phone off and then on again to update the phone menu with the new feature key label.

To activate or deactivate a feature:

1. Press MENU.

2. Press FCN. The screen lists the first four fixed features (Trans/Conf, Cancel, Message, Redial).

3. Press FCN repeatedly to step through the displays of programmed features.

4. To active a feature or deactivate a feature, press the shortcut key of the desired feature. When a feature is activated, a plus sign (+) appears in the display in front of the shortcut key.

   NOTE: You can also use the Up, Select, and Down buttons located on the left side of the handset to scroll through the displays and activate the features on the list.

5. Press to exit.

You must program line appearances through the Multiline Set Keys form; they cannot be programmed from the wireless telephone. To access a pre-programmed line appearance:

1. Press to go off-hook.

2. While off-hook, press the LINE key to view the shortcut keys and the assigned extensions for the line appearances.

There are nine possible line appearances which correspond to the nine line indicators across the top of the handset display. When a line is in use, the indicator changes to the line number and a plus sign (+) appears after the shortcut key on the list (emulating a lit LED).

3. Press the LINE key again to display the second screen of the list if more than four line appearances have been assigned to the handset.

4. To select a line, press the corresponding shortcut key.

   NOTE: You can also use the Up, Select, and Down buttons located on the left side of the handset to scroll through the displays and activate the line appearances on the list.

5. Press to exit the list of line appearances.

Related Topics

- Superkey

- Softkeys

- Feature Access Codes

- SIP Device Support for Feature Access Codes

- Attendant Console Firmkeys