# About Visual Voice Mail

Visual voice mail provides the user with an intuitive interface to view and listen to voice mail messages.

This feature enables the user to view the voice mail details (type, caller, time, duration) and view the presence and calendar information of the person who left the voice mail (with a range of options to contact the caller or to simply play, delete, or forward the voice mail message to another person).

This feature can be implemented with either the embedded voice mail system, NuPoint Unified Messaging (standalone or MAS
Mitel Applications Suite-based), and MiCollab Nupoint UM.

NOTE: If the extension has a mailbox in the embedded voice mail system, that mailbox's credentials will always be used to access Visual Voice Mail. Any other external (NuPoint) mailboxes will be accessible only if there is no embedded voice mail mailbox for the extension.

Related Topics

- Visual Voice Mail for Embedded Voice Mail

- Visual Voice Mail (NuPoint/MiCollab Unified Messaging)