# Logging In

You can log into the System Administration Tool from any PC on the network that meets the minimum system requirements.

NOTE: Some of the steps after logging in, such as installing MiVoice Business Self-Signed Security Certificate and browser specific steps may not apply to Container-based MiVoice Business (cMiVB).

### Logging in from Internet Explorer

1. Connect to the controller using the URL "<host name>" or FQDN.

<host name> is the name or IP address assigned to the controller if no DNS is available.

The first time you connect, you must install the MiVoice Business Self-Signed Security Certificate.

2. Type the Login ID and Password. System defaults are "system" and "password".

3. To save the Login ID on your computer, select Remember Login ID.

The Login ID is saved for one year or until you clear the browsing history on your computer.

4. Click Log In.
   The MiVoice Business tool selection page is displayed.

5. Click System Administration Tool.

NOTE: When you log in to the System Administration Tool for the first time, you might be prompted to install XML components. If prompted, click Install Now.

### Logging in from Firefox

1. Connect to the controller using the URL "<host name>" or FQDN.

<host name> is the name or IP address assigned to the controller if no DNS is available.

You are presented with a page warning of the potential security risk posed by connecting to MiVoice Business.

2. Click Advanced followed by Add Exception...

3. Click Confirm Security Exception to continue to the login page. (Leave Permanently store this exception selected.)

NOTE: The initial page warning that is displayed when accessing the URL is a one-time occurrence. To proceed to the login page and stop the warning from reappearing, keep the Permanently store this exception check box selected. This allows the browser to treat the System Administration Tool as a security exception.

### Logging in from Google Chrome

1. Connect to the controller using the URL <host name> or FQDN.

The <host name> is the name or IP address assigned to the controller if no DNS is available.

A Privacy error page appears that displays the warning message: Your Connection is not private. The warning is a one-time occurrence and is not displayed when you visit the site again unless you clear or reset the browser settings. To proceed to the login page, click Advanced > Proceed to <IP address> (unsafe).

NOTE: The Not Secure warning icon remains on the address bar. To stop the warning icon from being displayed, you must install the MiVoice Business Self-Signed Security Certificate, and do one of the following:

- Use the corporate DNS to access the System Administration tool

- Configure the host file in your computer to map the IP address to the hostname that is defined in the system.

2. Type the Login ID and Password. System defaults are "system" and "password".

3. To save the login ID on your computer, select Remember Login ID.

The login ID is saved for one year or until the browsing history on your computer is cleared.

4. Click Log In.

The MiVoice Business tool selection page is displayed.

5. Click System Administration Tool.

The System Administration Tool page is displayed.

### Logging in from Microsoft Edge

1. Connect to the controller using the URL <host name> or FQDN.

The <host name> is the name or IP address assigned to the controller if no DNS is available.

The Certificate Error: Navigation blocked page appears, displaying: There’s a problem with this website’s security certificate message. The warning is a one-time occurrence and is not displayed when you visit the site again unless you clear or reset the browser settings. To proceed to the login page, click Details > Continue to this webpage (not recommended).

NOTE: The Certificate Error warning icon remains on the address bar. To stop the warning icon from being displayed, you must install the MiVoice Business Self-Signed Security Certificate.

2. Type the Login ID and Password. System defaults are "system" and "password".

3. To save the login ID on your computer, select Remember Login ID.

The login ID is saved for one year or until you clear the browsing history on your computer.

4. Click Log in.

The MiVoice Business tool selection page is displayed.

5. Click System Administration Tool.

The System Administration Tool page is displayed.

NOTES

- If the computer that you are using to access any of the MiVoice Business administration tools has pop-up blocker software installed, the tools may not operate properly. For these tools to work properly, you must allow pop-ups from MiVoice Business. See Enabling Pop-ups before logging in.

- If you receive the following message from your browser when logging in, "The security certificate presented by this website was issued for a different website's address," it's because there's no host name provisioned in the System IP Properties form. Providing a host name will stop the message from appearing.

- To prevent unauthorized use, change the Login ID and password the first time you log in.

- The system will allow up to five concurrent System Administration Tool or Group Administration Tool sessions (or any combination of the two) provided that the initial login browser is closed and 50 concurrent Desktop Tool sessions.

- If your system is configured in a network or cluster that uses System Data Synchronization, you can be locked out of your tool session if an administrator on a remote element initiates a sync operation. While a sync operation is in progress, all toll sessions are automatically locked out.

- If you enter an incorrect username/password three times in a row, the system will prevent you from attempting to log in with this username/password for a period of 15 minutes.

- A message will appear during log in if the system is in license violation mode. See License Violation Handling for more information.

- To open another instance of the MiVoice Business System Administration Tool, you must log in again.

- You can change the IP address of the MiVoice Business system deployed on an EX controller only if you have selected eth1 and specified the local network adapter IP address in Server Console. To specify the local network adapter IP address, access Server Console, and select 2. Configure this server, navigate to Select local network adapters, and then select eth1 virtio_net - <IP address of the adapter> [eth1: UP].

## About the XML Components

The XML components that you can install during initial login enhance performance and enable the following functionality in the System Administration Tool:

- Multi-Record Editing

- Printing Form Data

- Exporting Form Data

You will be prompted to install the components when you log in to the System Administration Tool. If you choose "Do Not Ask Me Again", you can still install them at a later time by removing the cookie that disables the Install prompt form your browser.

To remove the cookie that disables the Install prompt and install the XML components

1. In Internet Explorer, on the Tools menu, click Internet Options.

2. On the General tab, click Settings under Browsing History, and then click View files.

3. Select all the listed cookies, and then, on the File menu, click Delete. Log into the system. You will be prompted to install the XML components.

4. Click Install Now and follow the prompts.

Related Topics

- System Requirements