# Trunk Busy-out

## Description

Trunk Busy-out lets you busy-out a specific trunk so that it cannot be accessed. When you perform a Trunk Busy-out, the trunk is immediately busied out if it is idle. If the trunk is in use, it is busied out as soon as it becomes idle.

## Conditions and Feature Interactions

None

## Programming

1. Class of Service Options form

- Enable Individual Trunk Access.

2. Feature Access Codes form

- Assign a code to Individual Trunk Access if you intend to use a feature access code in Operation.

## Device Support

- Supported on all devices.

## Operation

#### All telephones

To busy-out a trunk:

1. Lift the handset.

2. Dial the Individual Trunk Access feature access code.

3. Press *.

4. Dial the trunk number.

To return a trunk to service:

1. Lift the handset.

2. Dial the Individual Trunk Access feature access code.

3. Press #.

4. Dial the trunk number.

To verify that a trunk has been returned to service:

1. Lift the handset.

2. Dial the Individual Trunk Access feature access code.

3. Dial the trunk number.

#### 5540 IP Console

To busy-out a trunk:

1. Press Function.

2. Press Trk Function.

3. Enter the number of the trunk.

4. Press Enter.

5. Do one of the following:

6. To busy-out an idle trunk, press Busy.

7. To busy-out and active trunk when it becomes idle, press Courtesy Dwn.

8. To busy-out an active trunk and drop its call, press Force Dwn.

6. Press Exit.

To return a trunk to service:

1. Press Function.

2. Press Trk Function.

3. Enter the number of the trunk.

4. Press Enter.

5. Press Busy/Rts.

6. Press Ret To Serv.

7. Press Exit.