# Broker's Call

## Description

Broker's Call lets you temporarily suspend a telephone call while you originate a new call. Once the new call has been established, you can alternate between the two calls. Each call is private; neither person can overhear your conversation with the other.

## Conditions and Feature Interactions

- Broker's Call is only available on some phones; see Feature Availability below for more information.

- When enabled, this feature prevents two parties from being connected if the phone that has placed one of them on hold goes on-hook.

## Programming

1. Class of Service Options form

- Enable Broker's Call

2. ONS/OPS Circuit Descriptors form

- If applicable, complete the Flash Type (normal), Low Flash Timer, High Flash Timer, and Ground Button fields.

3. Analog Sets form

- If applicable, reference the Circuit Descriptor Number

4. Feature Access Codes form

- Assign a code to Call Hold - Retrieve.

## Device Support

- Supported on all devices.

## Operation

#### 2500

To call another party when you are in an established two-party call:

1. Press Flash or flash the switchhook.

2. Dial the number.

To alternate between the two parties:

1. Press Flash or flash the switchhook.

2. Dial the Call Hold - Retrieve Feature access code

#### 5001 IP Phone, 5005 IP Phone, 5201 IP Phone, 5205 IP Phone, and 5302 SIP Phone

To call another party when you are in an established two-party call:

1. Press Trans/Conf.

2. Dial the number.

To alternate between the two parties:

1. Press Trans/Conf.

2. Dial the Call Hold Retrieve Feature Access Code.

Related Topics

- Swap