# Call Pickup - Dialed

## Description

Dialed Call Pickup lets you answer a call that is ringing at another member's station in your pickup group. Membership in the Pickup group is assigned by the system administrator.

When a call rings at any set in the Pickup group, the indicator lamp next to the Pickup key flashes and an optional burst of ringing is heard.

Pickup group members can invoke a pickup by using a feature access key, feature access code, a softkey (on supported devices), or Auto Pickup.

### Preview Mode

The Preview mode allows you to preview the information associated with the call you intend to pickup. The functionality is available to Pickup group members who have their Class of Service (COS) option Call Pickup Display set to 'Yes'; but only when using one of the following MiNET devices: 5304, 5312, 5324, 5320/5320e, 5330/5330e, 5340/5340e, 5360, and 69xx phones.

With the COS option enabled, after invoking a pickup, you can preview the following information:

- the calling party name and/or number, and (if the set's display area allows it)

- the called group member's name and/or number.

From the Preview mode, you can then proceed as follows:

- complete the pickup - using the feature access key or a softkey; or

- ignore the call - the system will exit the Preview mode after the 'Display Caller ID on Multicall/Keylines Timer' expires; or

- cancel the pickup - pressing the hard Cancel key or a softkey.

When you attempt to complete the pickup from the Preview mode, the Call Pickup - Directed process is used to ensure the correct call is picked up. If the call you are previewing and attempting to pickup becomes unavailable, you cannot pickup another call from the same Preview mode. You must cancel the current pickup, before attempting to pick up another call.

NOTES

- One-line-display devices (5304, 5312, 5324) display only the calling - not the called - party information. The two-line-display devices display: the calling-party information on the first line and the called group member's information on the second line.

- "Unknown Caller" is displayed as the calling party

- for all calls to Single Line IP sets;

- for all calls to remote group members;

- when the calling party information is not available.

- For remote group members, the called party line always displays "Remote Member".

## Conditions and Feature Interactions

- If more than one party attempts a Call Pickup, the first party will seize the call and the other parties will hear reorder tone.

- Users must be in the same pickup group and can only pick up calls to other group members who have "Call Pickup - Dialed: Accept" set to "Yes" in their Class of Service.

- A user can belong to one Pickup group only.

- RADs and embedded voice mail ports should not be included in Call Pickup groups.

- A DSS/ BLF ring continuous line appearance or a DTS line appearance on a member set can activate a member's pickup prompt even though pickup is not possible. Soft hold recalls and Callbacks cannot be picked up; however, a member with a display set will get a pickup prompt.

- Call Pickup or the Preview mode will not work under the following conditions and is subject to the applicable intercept treatment:

- You are engaged in a call.

- You have a caller on Consultation or Hard Hold

- The call is on Consultation or Hard Hold.

- The call is a Callback or Recall.

- An interconnect restriction exists between you and the calling party.

- Server-based MiVoice Business for Industry Standard Server, MiVoice Business Virtual MiVoice Business platforms support up to 800 pickup groups by default. All other controllers support up to 200. You can flex support to 3000 groups for all controllers.

- Under the following conditions, the information displayed in the Preview mode may not match the picked up call:

- If there are multiple calls to the same member and the call you are previewing is picked up by another group member, then you will pick up the next available (not the previewed) call to the same member.

- In general, if the call being previewed is no longer available, the system exits the Preview mode. However, if there are multiple appearances ringing on your devices and you invoke the pickup, the displayed caller information may not match the answered call.

- An extension in a Preview mode is considered BUSY.

- The Preview option does not apply to Auto Pickups.

- Only the prime member of a Personal Ring Group, Multi-device User Group or External Twin Group can be added to a Pickup Group. Lines on members of these groups can be picked up but do not need to be added to the group.

## Programming

1. Interconnect Restriction form

- Ensure that stations are allowed to connect to one another.

2. Pickup Groups form

- Assign stations you want to pick up calls from one another in the same group. Set Auto Pickup to "Yes" if you want a call to the pickup group to be automatically directed to the first member of the group to go off-hook.

NOTE: Do not enable Auto Pickup if Voice Mail Message Notification is enabled.

3. Class of Service Options form

- Enable "Call Pickup - Dialed: Accept" to allow other users in the same pickup group to pick up calls to that set.

- For 69xx devices and 53xx series MiNET devices, if you wish to preview the calling party and called group member's information before completing the pickup:

- Enable option "Call Pickup Display".

- Set the "Display Caller ID on Multicall/Keylines Timer". This setting defines the length of time the preview information is displayed - if you do not complete or cancel the pickup before the timer expires.

4. Feature Access Codes form

- If you intend to use Feature Access codes in Operation, assign a code to Call Pickup - Dialed

5. Multiline Set Keys form

6. If you intend to use a feature key in Operation, program a Pickup key or use Superkey (see Feature Keys for more information on Superkey programming).

7. Set the Ring Type to Ring or No Ring depending on whether you want all sets in the pickup group to receive a single burst of ringing when a group member is called.

## Device Support

- Supported on all devices.

## Operation

#### 5304 IP Phone, 5312 IP Phone, 5324 IP Phone, 5320/5320e IP Phones, 5330/5330e IP Phones, 5340/5340e IP Phones, 5360 IP Phones, 69xx IP Phones

To answer a call that is ringing at another station in your Pickup Group:

1. Lift the handset.

2. Press Pickup, Pickup Call, or the Call Pickup feature access key.

If you have the Call Pickup Display enabled, the calling and (except for 5304, 5312, 5324) called party information is displayed. At this moment the inactivity timer starts (as defined by COS option "Display Caller ID on Multicall/Keylines Timer"). Note that you will hear silence, not dial tone.

3. To complete the pickup, press Pickup or the Call Pickup feature access key again.
   To cancel the pickup, press the Hang-Up or Cancel softkey or the Cancel hard key.

NOTE: If you perform no action, the system exits the preview mode after the inactivity timer expires.

#### 5005 IP Phones, 5010 IP Phones, 5020 IP Phones, 5205 IP Phones, 5207 IP Phones, 5212 IP Phone, 5215 IP Phones, 5215 IP Phone (Dual Mode), 5220 IP Phone and 5220 IP Phone (Dual Mode), 5224 IP Phone; Navigator, TeleMatrix 3000 IP Phone

To answer a call that is ringing at another station in your Pickup Group:

1. Lift the handset.

2. Press Pickup, Pickup Call, or the Call Pickup feature access key.

#### 5140 IP Phone and 5240 IP Phone

To answer a call that is ringing at another station in your Pickup Group:

1. Lift the handset.

2. Press Pickup Call.

#### 5560 IPT

To answer a call that is ringing at another station in your Pickup Group:

1. Select the prime line.

2. Press Pickup or press the Call Pickup feature access key.

#### 2500, 5001 IP Phones, 5201 IP Phones, and 5302 SIP Phones

To answer a call that is ringing at another station in your Pickup Group:

1. Lift the handset.

2. Dial the Dialed Call Pickup Feature Access code.

#### Symbol NetVision Phone

To answer a call that is ringing at another station in your Pickup Group:

1. Press SND.

2. Press Pickup softkey.

#### Symbol MiNET Wireless Phone

To answer a call that is ringing at another station in your Pickup Group:

1. Press the Send Key.

2. Press Pickup softkey.

#### OpenPhone 27

To answer a call that is ringing at another station in your Pickup Group:

1. Press .

2. Press Pickup.

#### SpectraLink Wireless Telephones

To answer a call that is ringing at another station in your Pickup Group:

1. Press .

2. Press PkUp.

Related Topics

- Call Pickup - Directed

- Call Pickup - Clustered