# Call History for IP Console Applications

## Description

Call History allows IP Console application(MiVoice Business Console) users to search the call history of past calls handled by attendants. Users can search the Call History's database for previous calls by entering a person's name, a specified period of time, a phone number, and so forth.

Call History maintains a system-wide database of all incoming calls. It records the following:

- name and number of the caller

- the time and date of the call

- the name and number of the party the call was transferred to

- the call type, for example, answered, held, parked, transferred, outgoing (see Call History List for more details)

Call History provides a database of calls that can be used with Transfer Assistant. This feature allows users to see a history of calls associated with an incoming caller. For example, when a call comes in, the user will see a list of the most frequently called numbers and the most recently called numbers associated with the incoming caller.

## Conditions and Feature Interactions

Call History is limited if you are working in Teleworker mode. Your Call History contains only the Call History records for the calls you make from your location.

## Programming

- See the MiVoice Business Console Administration Help on the Mitel Document Center website for programming requirements.

## Device Support

MiVoice Business Console.

## Operation

The database must be connected to perform a search. Check the status icon at the bottom right side of your screen in the Status area to ensure the MiVoice Business Console is connected to the database

### Displaying Call History

- Click the Call History or My Call History tab in the Directories area.

OR

Select Directories from the Main Menu, then select Call History or My Call History.

### Searching the Call History List and Making a Call from the List

1. Click [New Search] (to clear any previous search results).

2. Type a search value in one or more of the search text boxes below the field that you want to search, similar to Phone Book.

For example, if you search using the Time field, you can enter search values such as

- <N to search for the past n days, for example, <7 to search all call records only in the last 7 days

- Enter the date only to search for a specific day (An example of the local format is shown in the time display in bottom right hand corner of the application, for example, mm/dd/yyyy.)

- start_date - end_date - to search call records for a specific time, for example, to search call records from 1st Dec 2008 to 15th Dec 2008, enter 12/01/2008 &endash; 12/15/2008. In this example, the console locale time format is mm/dd/yyyy. Attendant will need to enter the date in console locale time format.

- See Call History Searching Tips in the MiVoice Business Console Help for more information.

TIP: Use the mouse or the Tab key to move between search boxes.

3. Press the ENTER key on the keyboard or the [Search] button to complete the search and highlight the first matching entry.

4. Entries that match what you typed appear in the Call History area.

5. To call an entry, do one of the following:

- Select the entry and click [Call]

- Select the entry and press the ENTER key on the keyboard

- Double-click any entry

- Right-click an entry and select Call or Select Call... Number to dial one of the dialable numbers that appears below the user's name (for example, select Call Mobile Number 9613-595-9595 if you have additional number fields in ADF).