# Attendant Busy-out (Console)

## Description

Attendant Busy-out (Console) places your attendant console in a busy-out condition (Operator Absent mode). This can be done manually from the console or automatically by setting a timer that forces the console Absent after a period of inactivity.

In the busy-out condition, incoming calls are automatically rerouted (see Call Rerouting).

NOTE: Disconnecting the handset or headset cable from the 5540 IP Console does not switch the console to Absent mode.

## Conditions and Feature Interactions

- Complete calls in progress before you busy-out your attendant console. Calls in progress include calls on Hold, queued calls, and recalls.

- The last attendant console in the system cannot be busied-out; however, it can go into a night service mode (see Night Service).

- You can still originate calls from a busied-out attendant console.

- You cannot busy-out an attendant console when you are involved in a message waiting function.

- In single-console situations or when all attendant consoles except the last attendant console have been busied-out, the following conditions apply:

- When the attendant console goes into "Operator Absent" mode, three audible beeps are delivered to indicate that the transition to absent mode has taken place.

- The system goes into night service mode.

- Pending calls are rerouted to designated answer points.

- Calls indicated in the SRC and DEST fields are handled as if the attendant had pressed CANCEL.

- Any calls remaining in a hold position are left as is.

- In multi-console situations, the following conditions apply:

- All pending calls handled only by the busied-out attendant console are rerouted to designated answer points.

- All pending calls which appear on other attendant consoles in addition to the busied-out attendant console are removed from the busied-out console's display, but they are not rerouted.

## Programming

1. Complete the programming in Call Rerouting.

2. Class of Service Options form

- Program the 'Attendant Busy-out Timer'

- To change the Function Key on the 5540 IP Console to a toggle Operator Present/Absent feature key, enable 'SC1000 Attendant Basic Function Key'

- Enable 'Do Not Disturb - Access to Remote Phones' to allow an attendant to force other MiVoice Business Consoles in the network into Operator Absent mode. (Force Absent is used when a MiVoice Business Console is unable to obtain an Active Operators license.)

## Device Support

All consoles

## Operation

#### IP Console Applications(MiVoice Business Console)

To busy-out or return your attendant console to service:

- Select the Operator Absent or Operator Present from the list in the Console Status area.

5540 IP Console

To busy-out your attendant console:

1. Press Function.

2. Press Att Function.

3. Press Attd Absent.

4. Press Exit.

NOTE: On the 5540 IP Console, you can program the console to use an Operator Present/Absent button (in place of the Function key) to busy-out the console.

To return your console to service:

1. Press Function.

2. Press Att Function.

3. Press Attd Present.

4. Press Exit.

NOTE: On the 5540 IP Console, you can program the console to use an Operator Present/Absent button (in place of the Function key) to return the console to service.

Related Topics

- Call Rerouting