# Multilingual Name Display

## Description

The Multilingual Name Display feature introduces the following enhancements for displaying user names on various endpoints within the cluster:

- First and Last user names, configured in the User and Services Configuration (USC) form, will be displayed instead of the Telephone Directory Names
  A repository within the MiVoice Business system that contains names associated with the majority of dialable endpoints in the system. These names are written into the Directory Name field in the User and Services Configuration form, presented in the Telephone Directory form, and displayed on various endpoints within the system. However, if the Multilingual Name Display feature is activated on a node, the USC Names are displayed on specific supported endpoint devices within the cluster. This database supports up to 20 ASCII characters per name; it does not support UTF-8 encoded characters.. These User and Services Configuration (USC) Names
  A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. can include UTF-8 encoded characters.

- User and Services Configuration (USC) Names
  A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. will be displayed in full where space is available.

- Names associated with numbers that do not exist in the USC form can be obtained from an external LDAP and displayed instead of Telephone Directory Names. See Multilingual Call Display Using External LDAP for more information.

NOTE: UTF-8 is a multilingual character set that allows you to enter letters and special characters from a wide range of alphabets including Cyrillic, German, French, etc.

If this feature is disabled, Telephone Directory Names
A repository within the MiVoice Business system that contains names associated with the majority of dialable endpoints in the system. These names are written into the Directory Name field in the User and Services Configuration form, presented in the Telephone Directory form, and displayed on various endpoints within the system. However, if the Multilingual Name Display feature is activated on a node, the USC Names are displayed on specific supported endpoint devices within the cluster. This database supports up to 20 ASCII characters per name; it does not support UTF-8 encoded characters., which support ASCII characters only and are configured through the Telephone Directory form or the Directory Name field in the USC form, will be displayed. The following examples illustrate both scenarios.

Example: Multilingual Name Display - Enabled

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Example: Multilingual Name Display - Disabled

A - Local Call

B - Cluster IP Trunk Call

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On applicable IP Sets, this feature is supported in the following display areas:

- Main Display

- Call History Application

- Superkey Phonebook

- Prime Line

- Call Notification window

The system performs the User and Services Configuration (USC) Names
A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. repository lookup on the node where the device making or receiving a call resides, so the user names are not passed through the network. You must activate the feature on each MiVoice Business node on which you wish to perform this lookup. To activate the feature, enable the "Multilingual Name Display" option in the System Options form. For SIP calls, you must also enable this option in the SIP Peer Profile and/or SIP Device Capabilities form. The SIP Peer and SIP Device options, once selected, will only be applied if the System Option is enabled.

### Supported Devices and Interfaces

Currently the following devices and interfaces support this feature:

IP Devices | MiVoice Business IP Phones: 5304, 5312, 5324, 5320/5320e, 5330/5330e, 5340/5340e, 5360, 5540 and 69xx IP Phones The supported languages are: English, French, Spanish, Dutch, Italian, German, Portuguese, Romanian, Russian, Swedish, Polish. The name display is independent of the default language selected for the set. For example, if a device is set to German, all prompts and messages are in German, but the user name can be displayed in any other language (Russian, Spanish, etc.). With this feature enabled, the People Application softkey becomes unavailable on applicable sets. If possible, full, untruncated names are displayed. If not enough space is available, names are truncated according to the existing rules.
56xx SIP Sets | The device must be in the same language mode as the name to be displayed. For example, to display correctly a German name, the set must be set to German For supported languages, see the device-specific documentation. The feature also supports System Call History records available for hot desk users logged into 5604, 5607, and 5614 devices. If required, the feature can be disabled for a specific device by deselecting the SIP Device Capability option "Multilingual Name Display".
Generic SIP Sets | Full names, as configured in the USC form, are provided to sets; however, the final appearance (unchanged, truncated, or unsupported characters removed or replaced) depends on the character set supported and the display capabilities of the device. Refer to vendor's documentation for specific information. If required, the feature can be disabled for a specific device by deselecting the SIP Device Capability option "Multilingual Name Display".
SIP Trunks | The feature is supported for outbound SIP trunk calls only. Full names, as configured in the USC form, are provided; however, the final display depends on the device's capabilities and supported languages. Refer to vendor's documentation for details. If required, the feature can be disabled for outgoing SIP trunk calls by deselecting the SIP Peer Profile option "Multilingual Name Display".
MiVoice Business Console | Fully supported with no additional configuration on the console required.

## Conditions and Feature Interactions

- Disabling Multilingual Name Display feature disables the Multilingual Name Display Using External LDAP functionality.

- The following applications currently do not support this feature: People and Visual Voice Mail.

- The feature may be supported for inter-cluster calls, but only if the clusters have unique Directory Numbers (DN) and names are shared at the Network Scope (uncommon configuration). Otherwise, the feature is not supported and it is strongly recommended that you do not enable it to avoid the wrong name being displayed.

- The cluster must be fully SDS-synchronized to ensure the proper names are shared on all required systems.

- It is mandatory that a DN entry exists in the Telephone Directory form for the DN associated with the First/Last Name configured through the USC form. Otherwise, this feature will not be able to retrieve the name from the User and Services Configuration (USC) Names
  A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. repository and no name will be displayed.

## Programming

1. System Options form

- Enable (select "Yes") the option "Multilingual Name Display" on each MiVoice Business node on which you want to activate this feature. The default value is "No".

2. (Optional) SIP Peer Profile form

- Select or deselect (as required) the "Multilingual Name Display" option to enable or disable the feature for an outgoing SIP trunk. Deselecting this option does not disable the feature for the whole system - only for the outbound calls. The default value is "No".

3. (Optional) SIP Device Capabilities form

- Select or deselect the "Multilingual Name Display" option to enable or disable the feature for a specific SIP endpoint. Deselecting this option does not disable the feature for the whole system - only for the particular SIP device. The default value is "No".

4. (Optional) Class of Service Options form

- Enable (select "Yes") the option "Prefer Name for Call Information" to display the name instead of number for call information accompanying features such as call forward and redial. (Supported on the 5320/5320e, 5330/5330e, 5340/5340e, 5360, and 69xx IP Phone only.)

## Device Support

- Supported on all devices.

## Operation

None