# Selecting Applications
(Mitel Integrated Configuration Wizard)

Specify whether the system you are setting up is a standalone system or part of a cluster or MiContact Center solution, and whether it includes applications such as Hot Desking, Embedded Voice Mail, and MiCollab Audio, Web, and Video Conferencing.

NOTE: Using the wizard after initial configuration to add applications to existing users will overwrite the corresponding Classes of Service. Use the MiVoice Business System Administration tool or the Administrator Portal for MiCollab to add users to these systems instead.

IMPORTANT

- If you are provisioning a cluster and plan to implement service Resiliency
  Resilient networks are made up of network elements that provide reliable fail-over mechanisms-either within the device or through working in conjunction with other network elements in order to ensure that all network devices can be used simultaneously. In this way the failure of one device will not bring down the entire network, thereby eliminating single points of failure on the network. A truly resilient network will provide the maximum amount of network uptime without requiring an entire duplicate network., see Configuring a Network Cluster for information on the correct way to go about it.

- You must configure the MiVoice Business and MiCollab in a single MiCW session to start sharing data and enable Flow Through Provisioning. In addition, MiCW creates a common SIP Password (unseen in the MiCW interface) and applies it to both the MiCollab AWV SIP Server Configuration and the MiVoice Business AWV ports. If you run the Mitel Integrated Configuration Wizard separately against the MiVoice Business and MiCollab, the SIP passwords will not match and AWV will not function.

To select the network configuration and applications:

1. Select a Network Configuration.

2. If you selected MiVoice Business Cluster, select one of the following:

- Create new cluster (with or without Resiliency
  Resilient networks are made up of network elements that provide reliable fail-over mechanisms-either within the device or through working in conjunction with other network elements in order to ensure that all network devices can be used simultaneously. In this way the failure of one device will not bring down the entire network, thereby eliminating single points of failure on the network. A truly resilient network will provide the maximum amount of network uptime without requiring an entire duplicate network.) to set up a cluster and add the system you are configuring to it.

- Join existing cluster to add the system you are configuring to a cluster that's already set up.

- Modify existing cluster element to change—for example, by adding new users—the configuration of an existing cluster element. The element MUST have been set up by the Configuration Wizard in the first place.

3. (Optional) Select the required applications.

Some applications—MiCollab Nupoint UM, Teleworker, MiCollab Speech Auto Attendant (SAA), MiCollab Audio, Web, and Video, and MiCollab IDS Connection Point—require MiCollab. Return to the System Parameters page and select MiCollab if you need any of these apps.

4. (Optional) Select MiContact Center to configure ACD-related settings that are required when MiVoice Business is part of a MiContact Center solution.

   MiVoice Business Form | Field | Setting
   System Options | ACD Make Last Agent Unavailable on No Answer | Yes
   ACD Make Busy Walk Away Codes | No |
   ACD Real Time Events Feature Level | 1 |
   SMDR Options | Extended Digit Length | Yes
   MIVB - Report Transfers | All
   Network Format | Yes
   Report Account Codes | Yes
   Report Incoming Calls | Yes
   Report Internal Calls | Yes
   Report Meter Pulses | No
   Report Outgoing Calls | Yes
   SMDR Meter Unit Per Station | No
   SMDR Record Transfer | Yes
   System Identification | MiCW generated
   Time Change Reporting | Yes
   Twenty-four Hour Time Reporting | Yes
   ANI/DNIS/ISDN/CLASS Number Delivery Reporting | Yes
   Extended Time To Answer | Yes
   Standardized Network OLI | Yes
   Standardized Call ID Format | Yes
   Report Internal Unanswered Calls | No
   SMDR Extended Reporting Level 1 | Yes
   Report Attendant Name | Yes
   Account Code Reporting for Internal Calls | Yes
   Path Reporting for Internal ACD2 Calls | Yes
   SMDR Extended Reporting Level 2 | Yes
   External Hot Desk User Reporting | Yes
   Trunk Attributes | Baud Rate | 9600
   Class of Service (MiCW adds the following new COS for MiContact Center: COS 30 - ACD Agent COS 31 - ACD Supervisor (same settings as COS 30) COS 32 - (same settings as COS 30) COS 33 - ACD Messaging port COS 34 - ACD RAD port COS 36 - ACD Extension | Group Presence Control | No
   Group Presence Third Party Control | No
   HCI/CTI/TAPI Call Control Allowed | Yes
   HCI/CTI/TAPI Monitor Allowed | Yes
   Phone Lock | No
   SMDR External | Yes
   SMDR Internal | Yes
   Force Device Busy If Any Line In Use | Yes
   Recall If Transferred to Original call Destination | No

5. Click Next to continue.

NOTE: You cannot use the wizard to configure new applications on existing MiVoice Business/MiCollab systems or new services for existing MiCollab users. For these tasks, use the MiVoice Business System Administration tool or the Administrator Portal for MiCollab.