# Auto-hold

## Description

Auto-Hold lets you automatically place an active call on Hold when you press a line key to originate or receive another call.

## Conditions and Feature Interactions

- Auto-hold is only available on some phones; see Feature Availability below for more information.

- Auto-Hold will not operate when you are:

- talking to the attendant

- talking to a Non-Busy Station

- talking to a party who has a call on Auto-Hold.

- The "Auto Release on Key Select" COS
  Class of Service option defeats Auto-hold by disconnecting the active call when another line ringing on the set is answered.

## Programming

- Class of Service Options form

- Enable Call Hold.

## Device Support

- Supported on all devices.

## Operation

#### 5010 IP Phones, 5020 IP Phones, 5207 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone and 5220 IP Phone (Dual Mode); 5224 IP Phone, 5302 SIP Phone, 5304 IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, 5140 IP Phone, 5240 IP Phone, 5312 IP Phone, 5320/5320e IP Phone. 5324 IP Phone, 5360 IP Phone, Navigator, TeleMatrix 3000 IP Phone, 5560 IPT, and 69xx IP Phones

To place a call on Hold and answer another line:

- Press the flashing line key.

To place a call on Hold and originate a new call:

- Press a line key.