# Dial Out of Queue Lists

## Purpose

The Dial Out of Queue Lists form is used to assign destination DNs to dialpad keys (0-9, #,or *); a caller waiting in queue after calling an endpoint, ring group or console, can dial out of the queue during or between RAD messages to connect to a destination DN by pressing the corresponding dialpad key.

Only endpoints, ring groups or consoles that support Call Coverage Services allow callers to dial out of the queue.

Use this form to perform the following task:

Dial Out of Queue

## Conditions

- The Dial Out of Queue Lists form is similar to the ACD Path Interflow Dialing Lists form, while the former is used to program single digit keys for calls made to set endpoints, ring groups, or consoles that have Call Coverage Services enabled, the latter is used to program single digit keys for calls made to an ACD Path.

- Form sharing option for the Dial Out of Queue Lists form is turned on by default.

- Deleting a DN from the User and Services Configuration form across the cluster deletes it from the Dial Out of Queue Lists form.

## Field Descriptions

Parameter | Description | Default Value
Dial Out Of Queue List Number | Number indicating Dial Out of Queue List instance. This field's value is non-programmable, and can be selected only from the table above. The valid range of values is from 1 through 500. | Blank
Comment | (Optional) Description of the Dial Out of Queue List instance (maximum of 15 characters). | Blank
Digit N - Redirection Digits | Destination number (1 to 7 digits in length) that is dialed when the caller presses the N key, where N is 0-9, #,or *. The Redirection Digits are verified when you commit the form. The following DNs cannot be programmed as destinations for this field: ACD Agent ID ACD Agent Skill Group Page Group | Blank
Digit N - Name | Read-only field that displays the Name from the Telephone Directory form corresponding to the number specified in the Digit N - Redirection Digits field for a digit, N. If the Digit N - Redirection Digits field corresponds to a speedcall number, then the programmed name in the Telephone Directory form is displayed. | Blank

Related Topics

Dial Out of Queue

ACD Path Interflow Dialing Lists