# Hotel/Motel - Access System Logs

## Description

This feature provides user access to the system logs generated by various Hotel/Motel activities. The following logs can be generated:

- automatic wake-up call logs for all wake-up call attempts, changes, and cancellations

- call block logs when the call block attributes are changed

- occupancy logs every time a guest is checked in or out with the Guest Services Application (GSA)

- room monitor logs when the status of a room monitor changes, or when an error is encountered in setting up a room monitor

- room status logs generated when housekeeping services (maids) enter status codes from the room extension

- time logs generated when the system time is changed

- feature operation failure logs caused by communication delays or failures in a Hospitality Cluster.

## Conditions and Feature Interactions

None

## Programming

- Application Logical Ports form

- Enter the port name from which the Hotel Logs are generated.

## Operation

### Wake-Up Logs

A Wake-up log entry is generated each time that a wake-up call is set, attempted, changed or canceled. The Wake-up log has the following format:

yyyy-mmm-dd hh:mm HOTEL x/v -Info- <system name> #eeee
WAKE-UP: n ggggggg hh:mm:ss cc (comment) sssssss

Where:

yyyy-mmm-dd |  | is the date of the event
hh:mm |  | is the time the event occurred
HOTEL |  | is the Log type
x |  | is the control plane which issued the log
v |  | is the activity status (inactive or active)
-Info- |  | is the Log severity. (All hotel logs are of severity Info.)
<system name> |  | is the System name as shown in the System Options form
eeee |  | is the position of this event in the hotel log
n |  | is the Wake-up call number in the range 1-3
ggggggg |  | is the directory number of the guest room extension, a maximum of 7 digits
hh:mm:ss |  | is the wake-up time set for the extension
sssssss |  | is the extension number or the name "system".
cc |  | is a comment, which can be one of: Set By Extension1 Set Failed At Extension1 (guest failed to enter call wake-up time correctly) Changed By Extension1 Canceled By Extension1 Acknowledged By Extension1 No Answer2 Busy2 Expired3 Deleted3 System Error3 1. accompanied by the extension number or the Attendant Console number 2. accompanied by event number 3. error message The start of the comment field can begin with one of the following characters: #, which indicates a Personal wake up *, which indicates a Daily wake up %, which indicates a Personal Daily wake up. The following example is for a Personal wake up for suite 7101: 2010-AUG-12 02:00:07 HOTEL A/Active - Info-Mxe #0031 WAKE-UP:1 7101 12:45 #Set By Extension 5120

Some comments are accompanied by the internal directory number of the extension performing the action in the comments field or an event number. The last three items in the list are error messages, the meanings of which are given in the following table.

Error | Explanation
Expired | No expiration point for the wake-up call has been set. The expiration point did not answer when the wake-up call was rerouted.
Deleted | The system has restarted and the wake-up call has been deleted.
System Error | The extension is locked out. The extension is out of service. No call processes are available. Any other system related errors.

NOTE: When PMS is enabled, if the PMS sends a check-out message on a room with a pending or active wake-up, the wake-up log will be as follows:
1992-MAR-15 02:00:07 HOTEL A/Active - Info-MON.FIELD #0964
WAKE-UP 1013 Cancelled By Extension system
Where Info-MON.FIELD is the system name as seen in the System Options form.

### Call Block Logs

Call Block logs are generated when Call Block attributes are changed. They have the following format:

yyyy-mmm-dd hh:mm HOTEL x/v -Info- <system name> #eeee

CALL BLOCK: cc (comment) sssssss

Where:

yyyy-mmm-dd |  | is the date of the event
hh:mm:ss |  | is the time the event occurred
HOTEL |  | is the Log type
x |  | is the control plane which issued the log
v |  | is the activity status (inactive or active)
-Info- |  | is the Log severity (All hotel logs are of severity Info.)
<system name> |  | is the System name as shown in the System Options form
eeee |  | is the position of this event in the hotel log.
sssssss |  | is the extension number
cc |  | is a comment, which can be one of: - set-up by? - cleared by? - unsuccessful set-up by system - successful set up by system ? accompanied by extension number or "system"

### Room Monitor Logs

Room monitor logs report changes in the status of a room monitor, provide summary reports of room monitor activity, and report errors encountered in room monitor operation. These logs have the following format:

yyyy-mmm-dd hh:mm HOTEL x/v -Info- <system name> #eeee
ROOM MONITOR: DDDDDDD (comment)

Where:

yyyy-mmm-dd |  | is the date of the event
hh:mm:ss |  | is the time the event occurred
HOTEL |  | is the Log type
x |  | is the control plane which issued the log
v |  | is the activity status
-Info- |  | is the Log severity (All hotel logs are of severity Info.)
<system name> |  | is the System name as shown in the System Options form
eeee |  | is the position of this event in the hotel log
DDDDDDD |  | is the directory number of the room number

### Time Logs

The following two Time Logs are generated when the system time is changed:

Previous Time - shows the time before the change

New Time - shows the time after the change.

NOTE: Changing the time during a busy wake-up period will cause system errors, as many wake-up calls are handled at the same time. we recommend that the system time be changed when there are no wake-up calls scheduled.

The Time Log has the following format:

yyyy-mmm-dd hh:mm HOTEL x/v -Info- <system name> #eeee
TIME: (displayed time) YYYY-MMM-DD HH:MM:SS:TT DAY

Where:

yyyy-mmm-dd |  | is the date of the event
hh:mm:ss |  | is the time the event occurred
HOTEL |  | is the Log type
x |  | is the control plane which issued the log
v |  | is the activity status
-Info- |  | is the Log severity (All hotel logs are of severity Info.)
<system name> |  | is the System name as shown in the System Options form
eeee |  | is the position of this event in the hotel log (displayed time) is either the previous time or new time
YYYY-MMMM-DDD HH:MM:SS:TT DAY |  | is the system display of the previous or new time

### Feature Operation Failure Logs

The following logs are generated when a hotel/motel feature operation fails because of communication delays or failures between elements in a hospitality cluster.

These logs are in the following format:

<OPERATION> on <ROOM NUMBER> timed out due to communication delays
<OPERATION> failed due to <HOSPITALITY ICP> communication
<OPERATION> on <HOSPITALITY ICP> failed. Reason=<ERROR STRING>

Where:

OPERATION |  | is the hotel/motel feature— check-in/check-out, wake-up, room condition change, etc.
ROOM NUMBER |  | is the number of the room to which the failed operation was being applied.
HOSPITALITY ICP |  | the cluster element ID of the 3300 ICP/MiVoice Business system hosting the room.
ERROR STRING |  | the reason for the failure