# Programming a Recorded Announcement Device (RAD)

To program a RAD:

1. ONS/OPS Circuit Descriptors form

- Assign a directory number for each RAD device.

2. Class of Service Options form

- Assign a separate Class of Service to each RAD.

- For each RAD:

- Set the Recorded Announcement Device option to Yes. If embedded voice mail is used as RAD, then set Recorded Announcement Device - Advance to Yes.

- Set the Answer Plus Message Length Timer equal to or slightly more than the message duration.

- Set the Answer Plus Expected Offhook Timer equal to the RAD cycle time plus an allowance of 10 or more seconds guard time.

3. Station Attributes form

- Assign the appropriate Class of Service (COS) to each RAD directory number.

NOTES

- Certain MiVoice Business features such as Attendant Overflow and Front End Messaging require RAD directory numbers to be programmed as the System Reroute Always and System Reroute First Alternate destinations.

- Although RAD and RAD group directory numbers appear in the Call Rerouting form, any rerouting programmed against these directory numbers is ignored.

- If embedded voice mail is used for RADs, ensure that a greeting is recorded for the RAD port. For more information, see Recorded Announcement Device (RAD) Greetings.

- If embedded voice mail is used, avoid performing database backups during peak traffic periods.

- For busy sites, use a RAD hunt group with the phase timer set to 5 seconds (recommended). Once the phase timer expires, all calls will be presented with the RAD greeting at the same time.

To program the RAD maintenance telephone:

NOTE: The designated telephone must be a display telephone with the ability to delete Callback Messages.

1. Intercept Handling form

- Enter the prime number of the designated display telephone beside the Directory Number Out of Service entry.

2. Station Attributes form

- Enter the intercept number from the above step in the Intercept field for the RAD's directory number(s).

Related Topics

1. Refer to RAD Failure Detection for more information about RAD maintenance telephones.