# Pickup Groups

## Purpose

The Pickup Groups form identifies the directory numbers that are members of a pickup group. Use this form when performing the following tasks:

- Call Pickup - Dialed

- Call Pickup - Clustered

## Conditions

- A Multi-Device
  This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. DN can be programmed as a pickup group member, provided that the DN is the prime member of a Multi-device User Group.

## Field Descriptions

Parameter | Description | Default Value
Pickup Group | Enter a unique reference number (between 1 and 99999, inclusive) that identifies the pickup group (not dialable). NOTE: For clustered call pickup, the pickup group number must be unique across the cluster. | System Default
Suggested Group Number | System-generated, protected field. A suggested reference number that identifies the pickup group (not dialable). The suggested group number is the next available group number that is unique across the cluster. NOTE: If adding a local pickup group, the number doesn't have to be unique across the cluster. |
Auto Pickup | Select "Yes" to indicate a call to the pickup group will be directed to the first member of the group to go off hook. Select "No" to indicate a call to the pickup group is directed to the first member of the group to go off-hook and dial the Call Pickup feature access code or press the Call Pickup key. Do not enable Auto Pickup in a group that includes auto-answer devices (such as fax machines and modems) or Message Notification. | No
Comment | Enter a meaningful name (up to 15 characters) to describe the Pickup Group created. | Blank
Cluster Enabled | Select "Yes" to enable Clustered Call Pickup. NOTE: If a local call pickup group might eventually have remote members, you can select "Yes" for the local Call Pickup group as long as SDS sharing is enabled. | Yes
Pickup Group Members |
Member Index | System-generated, protected field. Contains the number of members in the group. You can have up to 75 members per pickup group. |
Number | Enter the directory numbers that are members of the pickup group. A station can only appear in one pickup group. A pickup group may be a mix of multiline set prime lines and standard telephones. A pickup group cannot include attendant console directory numbers or multiline set non-prime numbers. Order matters when programming entries. If multiple members are ringing at the same time, the system looks at the first number entered and continues to the end to determine which call to pick up first. Members on the same switch as the user attempting the pickup are answered first followed by remote members (if any). NOTE: A Clustered Call Pickup group must include at least one local member. | Blank
Name | System-generated, protected field. Contains the name associated with this directory number in the Telephone Directory form. |
Primary NE | System-generated, protected field. For non-resilient pickup group members, this field displays the name of the local element (that is, the element that to which you are currently logged in). For resilient pickup group members, the name displayed belongs to the primary element for the agent skill group. |
Secondary NE | System-generated, protected field. If a pickup group member is resilient, this field displays the name of the member's secondary (backup) network element. |