# Hotel/Motel - Call Blocking

## Description

Call Block prevents calls from being made between guest rooms. When you check a guest in or out of a room, the system resets the Call Block field for the room to the value programmed in the Hotel Options form. This value is set to either "affected" or "unaffected". When Call Block is on, rooms set to "affected" status cannot make calls to other guest rooms, while rooms set to "unaffected" status can make calls to other guest rooms.

The system can route blocked calls to the attendant console. When a guest attempts to make a call from a room that has Call Block enabled, to another room in the hotel, the call will be routed to the attendant console. You can then connect the call from the attendant console.

You can also program the system to automatically enable and disable Call Blocking. Enter the times that you want the system to enable and disable Call Blocking in the Hotel Options form.

The system generates a log entry whenever the Call Block attribute is changed.

## Conditions and Feature Interactions

- Ensure that the necessary Interconnect Restriction has been programmed.

- Call blocking (and all other Guest Services functions) cannot be set from a 5540 IP Console in a Clustered Hospitality environment.

## Programming

1. Hotel Options form

- Enter the interconnect value in the Affected and Unaffected Interconnect Number fields.

- Enter appropriate times in the Call Block Enabled and Disabled fields.

- Enter the appropriate Check-in and Check-out Parameters for the Call Restriction and Call Block fields.

2. In the Intercept Handling form

- Enter the Attendant Console directory number into the Interconnect Restriction Rerouting field.

## Operation

5540 IP Console

To change Call Blocking on a room extension

1. Enter Guest service mode.

2. Type the room extension number.

3. Press the ENTER softkey.

4. Press the STATUS softkey.

5. Press the CALL BLOCK softkey. This toggles the Call Block field from "Affected" to "Unaffected".

6. Press the SET softkey to save the change.

7. Press the EXIT softkey.

To enable or disable Call Block system-wide

- Press the BLOCK key. On the 5540 IP Console, the BLOCK key LED will turn on when Call Block is enabled, and go off when it is disabled.

IP Console Applications(MiVoice Business Console)

To control whether Call Blocking affects a room:

1. Select Guest Service.

2. Enter the room number using the computer keyboard.

3. Select Search.

4. In the Call Block list, select the option you want.

5. Select Save to save the changes.

To turn Call Blocking on or off system-wide:

1. Select Guest Services on the Tools menu.

2. Select Toggle Call Block.
   The Call Block indicator in the Console Status area appears dimmed when Call Blocking is turned off.