# User and Device Attributes

## Purpose

The User and Device Attributes form provides the system manager with a facility to make changes to an operational database for multiline and industry-standard telephones.

Use this form to perform the following tasks:

- Change a Telephone's Attributes

## Conditions

- A Multi-Device
  This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. DN can be programmed as a multiline or industry-standard telephone, provided that the DN is the prime member of a Multi-device User Group.

- The User and Device Attributes form cannot display or modify remote agent subgroups. Modifying the fields in this form and committing the changes is equivalent to modifying those same fields in the forms in which they appear; for example, changing the Department or Location fields is equivalent to modifying Department or Location in Telephone Directory.

## Field Descriptions

Parameter | Description
Number | System-generated, protected field. Indicates the directory number of an industry-standard telephone or multiline set prime line.
Service Level | Displays the level of service for this directory number (DN). Full - A DN with this service level is assigned to a standard user and device with full telephony service. IP Device Only - A DN with this service level is assigned to an unlicensed device that has only basic telephony functionality (emergency or attendant calls). The device becomes functional when a hot desk user or hot desk ACD agent logs into it. Trusted - A DN with this service level is assigned to a trusted Mitel application that has full telephony service once it registers with the system. Although the DN can be programmed on the same forms as a Full Service DN, it does not use an IP User License. NOTE: Applications requesting trusted softphone behavior on MiVoice Business (e.g., PrairieFyre IVR ports) will not come into service unless the softphones are configured as trusted devices on MiVoice Business. Multi-Device - A DN with this service level is assigned to a device that has only basic telephony functionality (emergency or attendant calls) until it is programmed as a member of a Multi-device User Group or Multi-device Suite. Standard group: The DN does not use an IP User License. However, the group or suite has a Multi-device Users- or Multi-device Suites license which one member can use at a time to engage in calls and access telephony services. External Twinning group: A Multi-device Users license is not required for External Twinning but an IP User license must be available and is consumed on the primary node. If the user is an External Hot Desk User (EHDU), an EHDU license must be available and is consumed on the primary node. NOTE: See Assigning a Service Level to Records for information on changing the Service Level of a DN.
Local-only DN | System-generated, protected field. Indicates whether or not the directory number is a local-only directory number in a cluster. If "True", all of the user-related fields are disabled, including first name, last name, department, location and so forth are disabled.
Name | System-generated, protected field. Contains the name associated with the Directory Number in the Telephone Directory form. If no name is available, the field is blank.
Department | System-generated, protected field. Displays the Department name as programmed in the Telephone Directory form. If no name is available, the field is blank.
Location | System-generated, protected field. Displays the Location name as programmed in the Telephone Directory form. If no name is available, the field is blank.
Default Acct. Code | Enter the Account Code Index number (from the Default Account Codes form).
Intercept Number | Enter the Intercept Number (from the Intercept Handling form) which specifies the intercept handling for the specified station.
Identifier | System-generated, protected field. Indicates the device and location ID.
Device Type | System-generated, protected field. Displays the device type of the recalled extension. Note: This field does not apply if the directory number is associated with a Hot Desk user.
Circ. Desc. Index | Enter the Circuit Descriptor number (from the ONS/OPS Circuit Descriptors form) which specifies the characteristics of the circuit for the specified station.
Interconnect Number | Enter the Interconnect Number of the recalled station.
Class of Service - Day | Enter the Class of Service (COS) for Day mode of the recalled station.
Class of Service - Night 1 | Enter the Class of Service for Night1 mode of the recalled station.
Class of Service - Night 2 | Enter the Class of Service for Night 2 mode of the recalled station.
Class of Restriction- Day | Enter the Class of Restriction (COR) for Day mode of the recalled station.
Class of Restriction - Night1 | Enter the Class of Restriction for Night1 mode of the recalled station.
Class of Restriction - Night2 | Enter the Class of Restriction for Night2 mode of the recalled station.
SIP Device Capabilities | Enter the number of the SIP Device Capabilities form associated with the recalled station.
Personal Speed Calls Allocated | Enter the number of personal speed call entries allocated to the recalled station. NOTE: The "Hotline" and "Personal Speedcalls Allocated" fields are mutually exclusive.
Personal Speed Calls Used | System-generated, protected field. Displays the actual number of personal speed call entries stored by the user. NOTE: The "Hotline" and "Personal Speedcalls Used" fields are mutually exclusive.
Pickup Group | Enter the Pickup Group number of the recalled station. NOTES Changing the pickup group number is equivalent to removing the station from the "old" pickup group and adding it to the "new" pickup group. The pickup group number can be the prime member of a Multi-device User Group.
Call Announce Line | Not available.
Hotline | Enter the hotline number for the recalled station. This field will be blank if there is no hotline number for this station. Can be up to 26 digits in length. NOTES The Station Hotline Number and Personal Speedcalls fields are mutually exclusive. The hotline number can be the prime member of a Multi-device User Group. A Multi-Device This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. DN can be programmed as the originating or destination number, provided that the DN is the prime member of a Multi-device User Group.
Call Rerouting - 1st Alt. | Enter the Call Rerouting information (from the Call Rerouting form).
Call Rerouting - 2nd Alt. | Enter the Call Rerouting information (from the Call Rerouting form).
Call Rerouting - Day | Enter the Call Rerouting information (from the Call Rerouting form).
Call Rerouting - Night1 | Enter the Call Rerouting information (from the Call Rerouting form).
Call Rerouting - Night2 | Enter the Call Rerouting information (from the Call Rerouting form).
Local Hunt Groups | System-generated, protected field. Lists the first six hunt group pilot numbers and indicates the hunt groups to which the recalled station belongs. If the station belongs to more than six hunt groups, the others will not be displayed. If the station belongs to a network hunt group that is hosted on another controller, that pilot number will not be displayed. This field will be blank if the recalled station is not a member of a hunt group.
Page Groups | System-generated, protected field. Provides the first six page group directory numbers to which the station belongs. If the station belongs to more than six page groups, the others will not be displayed. This field will be blank if the station is not a member of any page groups.
Default Page Group | System-generated, protected field. Provides the station's default page group directory number.
Local Ring Groups | System-generated, protected field. Provides the first six local ring group directory numbers to which the station belongs. If the station belongs to more than six ring groups, the others will not be displayed. This field will be blank if the station is not a member of any ring groups. NOTE: Any remote-node ring groups to which the station is assigned as a remote member will not be displayed in this field.
Personal Ring Group | System-generated, protected field. Provides the membership information for the Personal Ring Group that the DN belongs to.
Multi-device User Group | System-generated, protected field. Indicates whether or not the directory number is a member of a Multi-device user group.
Suite Pilot Number | System-generated, protected field. Indicates the Suite Pilot number that the recalled directory number is associated with, as assigned in the Suites form.
Multi-device Suite | System-generated, protected field. Indicates whether or not the directory number is a member of a Multi-device Suite.
Call Park - Paging Equipment Automatically connect to | Enter the paging type and either a paging zone number or directory number for Direct Page. The paging zone must be local to this controller. Direct Page numbers can be local or remote and up to seven digits long. NOTE: The hotline number can be the call park destination number of a Multi-device User Group.