# Call Pickup - Directed

## Description

Directed Call Pickup lets you answer a call that is ringing at another station, including an attendant console and devices within an Hunt Group.

## Conditions and Feature Interactions

- This feature works on multiline sets and consoles only when the Prime line is ringing.

- Except for calls to an attendant console, directed Call Pickup applies to both local and remote directory numbers. Console calls are restricted to pick up by local stations only.

- If more than one party attempts a Call Pickup, the first party will seize the call and the other parties will hear reorder tone.

- Users can only pick up calls to other users who have "Call Pickup - Directed: Accept" set to "Yes" in their Class of Service.

- RADs and embedded voice mail ports should not be included in Call Pickup groups.

- Call Pickup will not work under the following conditions:

- You are engaged in a call.

- You have a caller on Consultation Hold.

- The call is on Consultation Hold.

- The call is a Callback or Recall.

- An interconnect restriction exists between you and the calling party.

- The ringing station is an attendant console that is on a different switch than yours.

## Programming

1. Interconnect Restriction form

- Ensure that stations are allowed to connect to one another.

2. Class of Service Options form

- Enable "Call Pickup - Directed: Accept" to allow another user on the system to pick up calls to that station.

- Enable "Allow Directed Call Pickup of Attendant Call" to allow another user to pick up calls to an attendant console.

3. Feature Access Codes form

- If you intend to use Feature Access codes in Operation, assign a code to Call Pickup - Directed.

## Device Support

- Supported on all devices.

## Operation

#### 2500 5001 IP Phones, 5201 IP Phones; 5005 IP Phones, 5010 IP Phones, 5020 IP Phones, 5140 IP Phones, 5240 IP Phones, 5205 IP Phones, 5207 IP Phones, 5212 IP Phone, 5215 IP Phones, 5215 IP Phone (Dual Mode), 5220 IP Phone and 5220 IP Phone (Dual Mode), 5224 IP Phone; 5302 SIP Phones, 5304 IP Phone, 5312 IP Phone, 5324 IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phones, Navigator, TeleMatrix 3000IP Phone, 69xx IP Phones

To answer a call that is ringing another station not in your Pickup Group:

1. Lift the handset.

2. Dial the Directed Call Pickup feature access code.

3. Dial the number of the ringing station.

#### 5560 IPT

To answer a call that is ringing another station not in your Pickup Group:

1. Select prime line.

2. Dial the Directed Call Pickup feature access code.

3. Dial the number of the ringing station.

#### Symbol NetVision Phone

To answer a call that is ringing another station not in your Pickup Group:

1. Press SND.

2. Dial the Directed Call Pickup feature access code

3. Dial the number of the ringing station.

#### Symbol MiNET Wireless Phone

To answer a call that is ringing another station not in your Pickup Group:

1. Press the Send Key.

2. Dial the Directed Call Pickup feature access code

3. Dial the number of the ringing station.

#### OpenPhone 27

To answer a call that is ringing another station not in your Pickup Group:

1. Press .

2. Dial the Directed Call Pickup feature access code.

3. Dial the number of the ringing station.

#### SpectraLink Wireless Telephones

To answer a call that is ringing another station not in your Pickup Group:

1. Press .

2. Dial the Directed Call Pickup feature access code.

3. Dial the number of the ringing station.

Related Topics

- Call Pickup - Dialed

- Call Pickup - Clustered