# Account Codes - Verified and Non-verified

## Description

Verified Account Codes let you access features that are not normally available at a station. You enter Verified Account Codes before making a call to change the COS and COR at any station. When you hang up, the station returns to normal.

SMDR can track the use of Verified Account Codes for long-distance billing purposes. Account Codes can be reported in Internal SMDR logs.

Non-verified Account Codes let you enter codes on the SMDR record for billing and/or call management. During a call, you can enter Non-verified Account Codes as often as required.

Both Verified and Non-verified Account Codes can be Fixed Length. If an Account Code is Fixed Length, it is automatically submitted to the system when the correct number of digits have been entered.

Both Verified and Non-verified Account Codes can be Forced. With Forced Verified Account Codes, you must enter the account code as soon as the phone is off-hook. With Forced Non-verified Account Codes, you must enter the account code after you dial the phone number.

You can program the system to avoid the requirement of entering a Forced Non-verified Account Code when making a call that must not be charged. For example, you may dial a leading digit (e.g. "8") to make a call without entering an account code, and dial a leading digit (e.g. "9") to make a call that requires an account code.

For security, you can program the system to mask account codes with asterisks on display phones.

## Conditions and Feature Interactions

- Account Codes must be from two to 12 digits in length. The number of digits in the complete account code (main account code plus sub-account code) cannot exceed 12.

- Depending on its dimensions, the system can support up to 40,000 Independent Account Codes.

- Any number of users can enter account codes at one time.

- When you enter a Verified Account Code that matches a code in the Independent Account Codes form, you hear dial tone.

- For Forced Non-verified Account Codes, you must enter an account code to make a call transfer to an external destination when:

- The Forced Non-verified Account Code COS option is enabled

- The route for the external destination is type " N".

- For Forced Non-verified Account Codes, an account code is not required if a set is programmed to forward to an external destination when

- The Forced Non-verified Account Code COS option is enabled

- The route for the external destination is type " N".

- If a call is rerouted to a destination that requires a Forced Non-verified Account Code, the requirement for an account code is overridden.

- For Fixed Length Account Codes, the system must have the Advanced Analog Networking feature programmed.

- Account Codes shorter than the length specified in the user's COS can only be dialed if the Account Code Length is set to the default (12 digits). In this case, the user must terminate the account code with the "#" character. If the "#" character is not received or the length is set to another value (2-11 digits), an invalid account code message is displayed.

- You can program a personal speed call key to dial an account code.

- SIP phones can enter an account code by dialing the Feature Access Code (FAC) followed by the account code (enbloc).

## Programming

1. For Verified Account Codes, complete the Independent Account Codes form.

2. For Non-verified Account Codes, enable one or both (according to your requirements) of the Forced Non-verified Account Code and Non-verified Account Code options in the Class of Service Options form.

3. For Fixed Length Account Codes, enter the Account Code Length in the Class of Service Options form.

4. For Forced Account Codes, enable either Forced Verified Account Code or Forced Non-verified Account Code in the Class of Service Options form.

5. If you want to use Sub Account Codes, enable Account Code Verified and Forced Verified Account Code in the Class of Service Options form.

6. If you want to intercept invalid Account Codes, program a Call Rerouting directory number in the Account Code Violation field of the Intercept Handling form.

7. If you intend to use a Feature Access code in Operation, assign it to Account Code in the Feature Access Codes form.

8. If you intend to use a feature key in Operation, program an Account Code key in the Multiline Set Keys form ( ) or use Superkey (see Feature Keys for more information on Superkey programming).

9. For Forced Non-verified Account Codes, if you want the "#" character to be used to terminate dialing, set the Number of Digits to Follow field in the ARS Digits Dialed form to "unknown".

10. If you want a route to have a Forced Non-verified Account Code, set Route Type column in the ARS Routes form to "Non-verified Account".

11. To mask account codes with asterisks on display phones, enable "Suppress Display of Account Code Numbers" in the Class of Service Options form.

12. For SIP phones, do NOT enable the "Forced Verifed Account Code" COS option as it disables use of the Account Code and Non-Verified Account Code FAC
    Feature Access Code. A special pattern of characters dialed by a telephone user to turn a feature on or off.s. If the "Non-Verified Account Code" COS is ENABLED, then only the Non-Verified Account Code FAC will function. Likewise with the "Account Code Verified" COS option; when ENABLED the Account Code FAC will function but the Non-Verified Accont Code FAC will not.

NOTE: The Class of Service (COS) option precedes Route Type. The system prompts you for an account code only if the COS option is "Yes" and the Route Type is "Non-Verified Account".

## Device Support

- Supported on all devices.

## Operation

#### 2500, 5001 IP Phone, 5005 IP Phone, 5010 IP Phone, 5020 IP Phone, 5201 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5302 SIP Phone, 5304 IP Phone, 5312 IP Phone, and TeleMatrix 3000IP Phone

To use Forced Account Codes:

1. Lift the handset.

2. Dial the Account Code digits.

3. If required, do one of the following:

4. To submit the Account Code, press #.

5. To cancel, press *.

To enter an Account Code during a call:

1. Press Trans/Conf () or Flash or flash the switchhook.

2. Dial the Account Code Feature Access code or press the Account Code feature key.

3. Dial the Account Code digits.

4. If required, do one of the following:

5. To submit the Account Code, press #.

6. To cancel, press *.

5. Press Trans/Conf, Cancel, or Flash or flash the switchhook to return to the initial call.

#### 5220 IP Phone and 5220 IP Phone (Dual Mode), 5224 IP Phone, 5324 IP Phone, and Navigator

To use Forced Account Codes:

1. Lift the handset.

2. Dial the Account Code digits.

3. If required, do one of the following:

4. To submit the Account Code, press #.

5. To cancel, press *.

To enter an Account Code during a call:

1. Press SuperKey.

2. Press the Yes softkey.

3. Dial the account code digits.

4. Press the Save softkey.

5. Do one of the following:

6. For a verified account code, press the Yes softkey.

7. For a non-verified account code, press the No softkey.

To enter an Account Code during a call:

1. Press the Account Code key.

2. Using the phone keys, enter the Account Code digits.

3. Do one of the following:

4. For a verified account code, press the Verify/Save command key.

5. For a non-verified account code, press the Save command key.

#### 5330/5330e IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, and 5360 IP Phone

To use Forced Account Codes:

1. Lift the handset.

2. Dial the Account Code digits.

3. If required, do one of the following:

4. To submit the Account Code, press #.

5. To cancel, press *.

To enter an Account Code during a call:

1. Press Superkey (must be programmed to a key).

2. Select Account Code.

3. Dial the account code digits.

4. Press the Save softkey.

5. Do one of the following:

6. For a verified account code, press the Yes softkey.

7. For a non-verified account code, press the No softkey.

#### 5140 IP Phone and 5240 IP Phone

To use Forced Account Codes:

1. Lift the handset.

2. Dial the Account Code digits.

3. Do one of the following:

4. To submit the Account Code, press #.

5. To correct an entry error, press back arrow.

6. To cancel, press Cancel.

To enter an Account Code during a call:

1. Press Account Code.

2. Dial the Account Code digits.

3. Do one of the following:

4. For a verified account code, press Verify/Save.

5. For a non-verified account code, press Save.

#### 5560 IPT

To use Forced Account Codes:

1. Press Left or Right to select the handset/headset that you want to use.

2. Press the Account Code feature key.

3. Dial the Account Code digits.

4. Do one of the following:

5. To submit the Account Code, press the # key.

6. To correct an entry error, press the Softkey that contains your coded entry . Each time you press the key, the last number entry is deleted.

7. To cancel, press the Cancel command key or the key you programmed as Cancel.

To enter an Account Code during a call:

1. Press the Account Code feature key.

2. Using the phone keys, enter the Account Code digits.

3. Do one of the following:

4. For a verified account code, press the Verify/Save command key.

5. For a non-verified account code, press the Save command key.

#### 69xx IP Phones

To use Forced Account Codes:

1. Tap the programmed Account Code key.

2. Enter the digits (up to 12) for the account code using the dialpad keys.

3. Do one of the following

- To submit the Account Code, press the # key, then enter the number to call.

- To cancel, press the End Call softkey or the key.

To enter an Account Code during a call:

1. Tap the programmed Account Code key.

2. Enter the digits (up to 12) for the account code using the dialpad keys.

3. Press the # key.

#### Symbol NetVision Phone

To use Forced Account Codes:

1. Press SND.

2. Dial the Account Code digits.

3. Do one of the following:

4. To submit the Account Code, press #.

5. To cancel, press *.

To enter an Account Code during a call:

1. Press FCT.

2. Press # until Trans/Conf is displayed.

3. Press SND.

4. Dial the Account Code Feature Access code.

5. Dial the Account Code digits.

6. Press Save softkey.

7. Do one of the following:

8. Press Yes for a verified account code.

9. Press No for a non-verified account code.

#### Symbol MiNET Wireless Phone

To use Forced Account Codes:

1. Press the Send Key.

2. Dial the Account Code digits.

3. Do one of the following:

4. To submit the Account Code, press #.

5. To cancel, press *.

To enter an Account Code during a call:

1. Press FCT.

2. Press Down Arrow Key until Trans/Conf is displayed.

3. Press the Send Key.

4. Dial the Account Code Feature Access code.

5. Dial the Account Code digits.

6. Press Save softkey.

7. Do one of the following:

8. Press Yes for a verified account code.

9. Press No for non-verified account code.

#### OpenPhone 27

To use Forced Account Codes:

1. Press .

2. Dial the Account Code digits.

3. Do one of the following:

4. To submit the Account Code, press #.

5. To cancel, press *.

To enter an Account Code during a call:

1. Long press of the .

2. Press Yes.

3. Dial the Account Code digits.

4. Press Save.

5. Do one of the following:

6. For a verified account code, press Yes.

7. For a non-verified account code, press No.

#### SpectraLink Wireless Telephones

To use Forced Account Codes:

1. Press .

2. Dial the Account Code digits.

3. If required, do one of the following:

4. To submit the Account Code, press #.

5. To cancel, press *.

To enter an Account Code during a call:

1. Press .

2. Dial the Account Code Feature Access code.

3. Dial the Account Code digits.

4. If required, do one of the following:

5. To submit the Account Code, press #.

6. To cancel, press *.

5. Press FCN then press 1.

Related Topics

- Account Codes - Default

- Account Codes - System