# Hotline

## Description

Hotline automatically dials a specified answer point when you go off-hook. You can configure any type of single or multi-line phone to originate Hotline calls. You can also configure line appearance keys as hotlines and have them terminate on other line appearance keys to provide DSS-type functionality.

The designated answer point can be a

- set (including SIP and ONS on embedded combo cards)

- attendant

- trunk

- hunt group

- system speed call numbers

- feature access codes but only if the hotline connection is to loudspeaker paging equipment

- Personal Ring Group

- line appearance, or

- Broadcast Group
  A directory number programmed to appear on multiple devices constitutes a broadcast group. There are two types of broadcast groups: Non-Prime Line and Prime Line. A Non-Prime Line group is a directory number programmed on one or more devices that is not the prime line on any device. A Prime Line group is a directory number programmed on button 0 of a phone. Server-based variants of MiVoice Business that use x86 processors, MiVoice Business for Industry Standard Servers MCD-ISS), Multi-instance MiVoice Business, and Virtual MiVoice Business, up to 250 appearances of the directory number can appear on one or more devices. For all other 3300 ICP/MiVoice Business call control platforms, up to 32 appearances of the directory number may appear on one or more devices. Directory Number

- prime member of a Multi-device User Group

## Conditions and Feature Interactions

- Hotlines to single line devices cannot be resilient.

- ONS sets on external ASU cannot be programmed as hotlines.

- ONS sets cannot be programmed as hotlines if they are already programmed as a DSS/BLF appearance on another phone.

## Programming

- Enter the following in the Associated Directory Numbers form

- Directory Number: originating directory number

- Associated Type: Hot Line

- Associated Number: destination directory number

To program an analog device to hotline to an external number:

1. Program an exact ARS route to the external number (for example: 901291436888 with 0 digits to follow).

2. System Speed Calls form

- Program a speedcall to the external number (for example: speedcall 4000 to 901291436888).

3. Associated Directory Numbers form

- Program the extension number to hotline to the speedcall. For example directory number 2232, Associated Type - Hotline, Associated Number 4000 (speedcall to the external number).

## Device Support

- Supported on all devices.

## Operation

To dial the Hotline destination from a phone (prime line is hotline originator) :

- Lift the handset.

To dial the Hotline destination (non-prime line is hotline originator):

1. Lift the handset.

2. Press the line appearance key programmed as a hotline.

NOTE: A hotline call can be initiated in handsfree mode by pressing the line appearance key programmed as a hotline. The originator of the hotline call must have “Multiline Set On Hook Dialing” enabled in its COS.

Related Topics

- Delayed Hotline