# HIS Protocol

The following table summarizes the structure of the HIS protocol used by the voice mail application in MiVoice Business to communicate with compatible Property Management Systems. It also shows which protocol functions (check in, check out, message waiting status etc.) MiVoice Business supports. (Y = supported; N = unsupported.)

NOTE: The protocol between MiVoice Business call control and the PMS application is Mitel proprietary.

HIS Message | PMS > VM | VM > PMS | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15
Resynchronize | Y | Y | STX | "1" | ETX | LRC |  |  |  |  |  |  |  |  |  |  |  |
Check In | Y |  | STX | "2" | Mailbox Number | ETX | LRC |  |  |  |  |  |
Check Out | Y |  | STX | "3" | Mailbox Number | ETX | LRC |  |  |  |  |  |
Message Waiting Status |  | Y | STX | "4" | Mailbox Number | New | Urgent | ETX | LRC |  |
Bad Mailbox Address |  | Y | STX | "5" | Mailbox Number | ETX | LRC | SP | SP |  |  |  |
Query MW Status | Y |  | STX | "6" | Mailbox Number | ETX | LTC | SP | SP |  |  |  |
Move Mailbox | Y |  | STX | "7" | Mailbox Number | Destination Mailbox | ETX | LRC
Modify FCOS † | Y |  | STX | "8" | Mailbox Number | FCOS | ETX | LRC |  |  |  |
Text Message MW | Y |  | STX | "9" | Mailbox Number | Unread | ETX | LRC |  |  |  |
Check in with Passcode | Y |  | STX | "A" | Mailbox Number | Passcode | ETX | LRC
Change Passcode | Y |  | STX | "B" | Mailbox Number | Passcode | ETX | LRC
Merge Message | Y |  | STX | " C" | Mailbox Number | Destination Mailbox | ETX | LRC
Change ID | Y |  | STX | "D" | Mailbox Number | New ID (dial by name) | ETX | LRC
Merge Status |  | N | STX | " E" | Mailbox Number | Merge Status Text | ETX | LRC

† FCOS Packet Values:

"00" - use system default ("01" = North American English)

"01" - North American English

"02" - North American Spanish

"03" - North American French (Quebecois)

"04" - Dutch

"05" - English UK

"06" - German

"07" - Italian

"08" - Portuguese EU

"09" - Spanish Castillian

"10" - French EU

"11" - Portuguese Brazilian

"12" - Mandarin

"13" - Arabic

"14" - Farsi

"15" - Flemish

"16" - Turkish

"17" - English Overlaid

"18" - Dutch Overlaid

"19" - Swedish

"20" - Hebrew

"21" - Russian