# Trunk Group Busy Status

## Description

This feature enables the attendant to query the status of trunk groups from the attendant console. This "snapshot" of the status enables the attendant to advise callers of network congestion.

Trunk group busy status provides the following features:

- Traffic "snapshot" viewing without disrupting call processing (the On Hold window is not disturbed)

- Access through a special function key

- Console screen display showing the busy status of all outgoing trunk groups

- Softkey applications to scroll by screen, request printouts, and update trunk status.

## Conditions and Feature Interactions

- This feature is not supported on the MiVoice Business Console.

## Programming

This feature does not require programming.

## Device Support

5540 IP Console

## Operation

### 5540 IP Console

You access trunk busy on the attendant console by pressing the Trunk Status firmkey.

### Trunk Groups Softkey

The Trunk Groups softkey provides the following information:

- all trunk groups (a maximum of nine per screen)

- percentage of trunks which are currently in use.

The following table shows the operation of the Trunk Groups softkey (see example of console display).

### Trunk Groups Feature Operation

Step Action Remarks

1. Press Trunk Status key. The normal attendant display is replaced by the Status screen.

2. Press Enter
   - OR -
   Press Trunk Groups. Information about the first nine trunk groups is displayed. A prompt for a group number appears on the display.

3. Enter trunk group number from the dialpad. The Source field displays the entry.

4. Press Enter. Status is displayed. Softkeys are shown for Print Screen, Print All, Update Status, Previous, Backup and Next.

5. Press Exit to leave status display. Normal attendant display is returned.

### Digits Dialed Softkey

The Digits Dialed softkey is used to enter routing digits. When it is pressed a prompt for the digit string appears in the source field. The information displayed is in the same format as the trunk groups status display (see sample digits dialed display).

The following table lists the steps necessary to implement the Digits Dialed option:

### Digits Dialed Feature Operation

Step Action Remarks

1. Press Trunk Group Status key.
   The normal attendant display is replaced by the Status screen.

2. Press the Digits Dialed softkey.
   The prompt, Enter Routing Digits, appears in the field.

3. Enter desired digits from the keyboard (see note).
   Entered digits are shown in the Source field.

4. Press Enter.
   Status is displayed. Softkeys for PrintScreen, Print All, Update Status, Previous Next and Backup are displayed.

5. Press Exit to leave Status Display.
   Screen returns to the normal attendant display.

NOTE: A maximum of 12 digits may be entered.

### Softkey Commands

After selecting the Trunk Groups softkey or the Digits Dialed softkey, the softkeys are displayed.

The Update softkey changes the display to reflect the new status of trunk groups currently on the screen.

The Print Screen softkey is used to request a printout of the information currently on the screen. A sample printout is shown in the following table.

Sample Printout
STATUS Jan-2 11:26
Group | Name | Size | Busy
1 | TORONTO | 15 | 40%
2 | TORONTO | 10 | 60%
3 | MONTREAL | 12 | 50%
4 | LONDON | 5 | 20%
5 | LOCAL | 10 | 15%
6 | LOCAL | 22 | 15%
7 | LOCAL | 2 | 100%
8 | WATS | 12 | 30%
9 | WATS | 7 | 10%

The Print All softkey evokes printing of the trunk group status information for all trunk groups. This softkey appears when there are additional trunk groups. When Next is pressed the status of the next nine trunk groups is displayed.

The Previous key is used to display the previous nine trunk groups.

The Backup softkey returns to the previous display.

### Error Messages

The following table lists and defines error messages which may appear in the Source field during trunk group busy status operation.

Error Messages
Message | Meaning
DIGITS DIALED RELATED
Invalid Number | Invalid digit string entered. No trunk group would be accessed with this digit string.
PRINTER RELATED
Error in queueing to printer...check printer | Printer is not plugged into the console or is not powered on.
Error in creating file for printing...try again | Software error or system overload. Repeat request.
STATUS RELATED
System error..Please re-issue command | Possible communication problem between the console and system. Re-enter the command.
TRUNK GROUP RELATED
Invalid Number | Invalid digit string entered. No trunk group would be accessed with this digit string.