# Attendant Serial Call

## Description

Attendant Serial Call allows the attendant to have a call extended to a destination within the system environment, and automatically returned to the console after the call is completed so the originating caller may be connected to another party by the attendant.

## Conditions and Feature Interactions

- If the system has multiple consoles, the call will be returned to the attendant who originally handled the call.

- Serial calls established on MSDN/DPNSS networks are not route optimized.

## Programming

This feature does not require programming.

## Device Support

All consoles

## Operation

#### IP Console Applications(MiVoice Business Console)

To set up a serial call for a caller in the Source or Destination area:

1. Ask the caller to remain on the line after completing each call.

2. Select Set Serial Call.

3. Dial an extension number.

4. Select Release or the + key on the numeric keypad (MiVoice Business Console).

The console is released from the call. When the extension you dialed hangs up, the Serial Call returns to the console as a Recall.

To cancel a Serial Call:

- When the caller has finished the series of calls, select Cancel Serial.

If the serial call recalls and no one is there, it means the caller has hung up.

#### 5540 IP Console

To Transfer a call and have it return to your console when completed:

1. Press Serial Call.

2. Dial the number of the third party.

3. Press Release or the + key on the numeric keypad (MiVoice Business Console).

To answer a serial call:

- Press Recall.

To end a serial call:

- Press Serial Call.