# Call Rerouting Second Alternatives

## Purpose

The Call Rerouting Second Alternatives form is used to define the routing treatment for calls that go unanswered at the First Alternative directory number. The routing information is defined for busy, do not disturb, and no answer conditions at the called number, and the device from which the call originated (DID trunk, tie trunk, CO trunk, or internal call).

Use this form for the following tasks:

- Programming Call Rerouting

- Program Auto Attendant

- Program Night Service - Automatic

## Field Descriptions

Parameter | Description | Default Value
Second Alternative Number | System-generated, protected field. Contains the list of second alternative numbers. The maximum second alternative number for each system is 32. |
Busy/DND/No Answer DID | Set the call routing when the called number is busy, has set Do Not Disturb, or does not answer. Select "Normal" to allow the system to route the call to busy or reorder tone, or select "This" or "Last" to route the call to the directory number entered in the last column. | Normal
Busy/DND/No Answer TIE | As with Busy/DND/No Answer DID | Normal
Busy/DND/No Answer CO | As with Busy/DND/No Answer DID | Normal
Busy/DND/No Answer Internal | As with Busy/DND/No Answer DID | Normal
Directory Number Routed To | Enter the directory number to which the call is to be routed. The directory number may be any station, speed call, hunt group pilot number, ring group pilot number, personal ring group pilot number, or attendant console answer point. | Blank
Comment | (Optional) Enter a comment (a maximum of 26 ASCII characters) on the entry. | Blank