# Call History for 5xxx IP Appliances

## Description

The Call History feature lists the following information about calls made to and from a set. For each call made, received or missed, the following information is displayed:

- Name of called or calling party

- Date and time of call

- Phone number of called or calling party

- Call duration

- Number of calls to or from a particular party

The 5140 IP Phone and 5240 IP Phone can store up to 50 entries in the Call History log. Once the limit has been reached, the oldest record is replaced as each new one is received.

NOTE: A call is only logged at the phone whose prime line is called. For example, if a phone with prime line 2000 answers an incoming call to multicall extension 2001, the call is only logged at the phone whose prime line is 2001.

## Conditions and Feature Interactions

- Call History is not supported for ACD sets.

- Hot desk users who have a Call History feature key should not use 5140 or 5240 IP Phones as neither set supports the key. They can use the Call History application on these sets (invoked via the fixed Call Logs key) but only while logged in. When logged out, calls to the hot desk user do not get recorded by the Call History application.

## Programming

- See Program Call History for 5xxx Phones and 5660 IPT for IP phone programming requirements.

## Device Support

5140 IP Phone and 5240 IP Phone

## Operation

#### 5140 IP Phone and 5240 IP Phone

To access Call Logs:

- Press the Call Log Application button.

To delete a single log entry:

1. In one of the Call Log screens, press the quick key associated with the entry you want to delete.

2. Press the Delete Item command key.

To delete all log entries:

- Press the Delete All command key.

To make an external call from the Call Logs application:

1. In the Incoming or Missed Calls screen, press the Add Prefix Number command key.

2. In the first Number to dial field, enter the appropriate dialing prefix.

3. In the second Number to dial field, enter the number you want to call.

4. Press the Dial command key.