# Attendant Call Selection

## Description

Attendant Call Selection lets you choose which group of incoming calls to answer first; each group is selected by pressing a softkey on the attendant console.

## Conditions and Feature Interactions

None

## Programming

- Program softkey labels in the Console Softkeys form.

## Device Support

All consoles

## Operation

To answer incoming calls, do one of the following:

- To answer the longest queued call, press Answer or Enter on the numeric keypad (MiVoice Business Console).

- To answer the longest queued call in a specific group, press the softkey corresponding to that call queue.

Related Topics

- Priority Queuing