# Program Call History for 5xxx Phones and 5660 IPT

See Call History Call History for 5xxx Phones and 5660 IPT for a description of this feature.

## Before You Begin

If you plan to have a large number of Call History-capable devices in your network, then doing some calculations to determine how to set up the maximum call record allocation might help you to avoid unexpected error messages. If you do not allocate enough records to the system, or you allocate too many per device, then you may get an "All the call history records have already been allocated to devices" error message - especially, when you import device data using the data import facility of the MiVoice Business System Administration Tool.

The system-wide capacity allocation for Call History storage can be determined by taking the number of Call History-capable devices, and multiplying it by the value of the field "Call History - Default Call History records" in the System Options form.

The system-wide capacity allocation must not exceed the "Default number of call history Units" configured in the Dimension Selection form. See Change Resource Dimensions for guidelines on changing dimensions.

You can increase the total system capacity for Call History capable devices by either:

- increasing the "Default Number of units" for Call History storage in the Dimensions Selection form.

or

- decreasing the "Max call history records" value in the User and Services Configuration form.

## Programming

To program the Call History feature:

1. System Options form

- Ensure the "Call History - Disable Record Generation" option in the is set to "No" to allow history records to be created when calls are made or received.

- If required, configure the "Outgoing External Call Prefix for Applications" option to ensure that ARS prefix digit(s) are automatically inserted for outgoing calls initiated from the Call History records.

- View, and if required, adjust the "Call History - Default Call History records" option. Refer to the System Options topic for details on Call History parameters.

2. Dimension Selection form

- View, and if required, adjust the "Default Number of units" for Call History storage.

NOTE: The system's upper limits are: 14000 records for 700-user system, 56000 records for 5600-user system, and 65000 with Flexible Dimensioning.

3. User and Services Configuration ( ) or Multiline IP Sets form ( )

- View, and if required, adjust the "Max call history records" field. If this field is unavailable, the set does not support Call History.

4. Assign a Call History feature key to sets from any of the following:

- User and Services Configuration ( ) or Multiline IP Sets form ( )

- Group Administrator Tool

- Desktop Tool, or

- Set by using the Superkey to program personal keys.

When you press the Call History key, options for viewing and managing Call History records are presented in the set display. Only sets that have Call History keys assigned to them will actually store call records.

NOTE: The following calls are not logged by the Call History feature:

6. incoming ACD Calls and Personal calls from ACD agents

7. calls to non-prime Broadcast Group
   A directory number programmed to appear on multiple devices constitutes a broadcast group. There are two types of broadcast groups: Non-Prime Line and Prime Line. A Non-Prime Line group is a directory number programmed on one or more devices that is not the prime line on any device. A Prime Line group is a directory number programmed on button 0 of a phone. Server-based variants of MiVoice Business that use x86 processors, MiVoice Business for Industry Standard Servers MCD-ISS), Multi-instance MiVoice Business, and Virtual MiVoice Business, up to 250 appearances of the directory number can appear on one or more devices. For all other 3300 ICP/MiVoice Business call control platforms, up to 32 appearances of the directory number may appear on one or more devices.s

8. calls to a device that is forwarded/rerouted to "Always".

## Device Support

- Supported on all devices.

## Operation

- See Call History for 5xxx Phones and 5660 IPT or Call History for 5xxx IP Appliances or Call History for IP Console Applications