# Priority Queuing

## Description

Priority Queuing ensures that calls are handled in order of priority. When internal or external callers must wait for calls to be completed, they are placed into a queue and assigned a priority of access.

The order of priority for Priority Queuing is as follows:

- Priority 1 Recall from Consultation Hold: The called party has placed the calling party on Consultation Hold and replaced the handset. The recall action takes precedence over any of the other "waiting party" actions.

- Priority 2 Timed Recall: Refers to trunk calls which were transferred to a party not answering, and recalling to the transferring party.

- Priority 3 External Camp-on: Related to trunks which were transferred to a busy device.

- Priority 4 Internal Camp-on: Related to internal parties dialing the
  camp-on code, or camping on after a busy time-out period.

- Priority 5 Queued Calls: Related to non-dial-in trunks which terminate on busy devices.

- Priority 6 Callbacks: Refers to callbacks set up after a busy condition is encountered.

- Priority 7 External camp-ons to Groups: Similar to Priority 3 but applicable to groups.

- Priority 8 Internal camp-ons to Groups: Similar to Priority 4 but applicable to groups.

- Priority 9 Queued Calls to Groups: Similar to Priority 5 but applicable to groups.

- Priority 10 Callbacks on Groups: Similar to Priority 6 but applicable to groups.

## Conditions and Feature Interactions

- Waiting calls with the same priority are handled in the order of arrival.

- Waiting parties that do not fall into the listed types of priorities (for example, a maintenance Camp-on) are placed at the end of the queue.

- Calls waiting for individual devices are given priority over calls waiting for groups.

- External waiting parties are given priority over internal waiting parties.

- Answered external parties are given priority over unanswered external parties.

## Programming

This feature does not require programming.

## Device Support

Not applicable

## Operation

None