# Emergency Services - Local Notification Operation

The following table describes the type of alarm notification a console, IP display set, ONS CLASS/CLIP set, or SIP set will receive. For consoles, the table below shows the results expected if both the Emergency Call Notification - Audio and Emergency Call Notification - Visual COS options are enabled in the Class of Service Options form.

For digital display sets, ONS CLASS/CLIP sets or SIP sets to receive local notification, they must be programmed in a hunt group that has a Group Type set to "Emergency". See Hunt Groups.

Local Notification
Device | State | Notification
IP Console Applications(MiVoice Business Console) | Idle | Visual alarm displayed at top of screen. Audio alarm presented.
Busy | Visual alarm displayed at top of screen. Audio alarm presented.
Ringing | Ringing tone changes to Audio alarm. Visual alarm displayed at top of screen.
5540 IP Console | Idle | Visual alarm displayed on second line. Audio alarm presented.
Busy | Audio alarm presented. Visual alarm displayed after termination of current call.
Ringing | Ringing tone changes to Audio alarm. Visual alarm displayed at top of screen.
IP Telephones | Idle | An audio alarm is presented and " Alarm(s) Active" is displayed. The Emergency Call Notification feature key flashes, if programmed.
Busy | An audio is alarm presented. The Emergency Call Notification feature key flashes, if programmed.
SuperKey Operation | An audio alarm is presented and the Emergency Call Notification feature key flashes. The SuperKey display is NOT overwritten. When the SuperKey session ends, if the emergency call is still active, " Alarm(s) active" is displayed.
Ringing | A visual alarm is displayed. The Emergency Call Notification feature key flashes.
ONS CLASS Telephone | Idle | The system rings the set. The display presents emergency call notification information.
Busy | An audio alert tone, camp-on tone is presented. The display presents emergency call notification information.
Ringing or off-hook to place a call | The system will queue alarm notification and provide it when the set becomes idle or busy.
SIP/Analog (FXS)Telephones | Idle | The system rings the set. The display presents emergency call notification information.
Busy | The "NO" audio alert tone, or "NO" camp-on tone is presented. The display presents "NO" emergency call notification information. The system will queue alarm notification and provide it when the set becomes idle.
Ringing | The system will queue alarm notification and provide it when the set becomes idle.
No Answer | The system generates a log if the emergency call is not answered. Example 46 WARNING 2019/02/12 14:04:48:283 CC CC-Soft 13937 10.37.20.25 Software emergrng.cc(1387) emergrng: MkCall failed to ring SIP Emergency Call monitor, ss4: 6 (43017)

## Responding to Emergency Call Notification

Only one attendant console or IP display set per triggered system can access local notification details at a time. If other attendants or display-set users attempt to access the details, they receive a message indicating that the data is currently being displayed on another console or IP display set. This message is cleared after

- 30 seconds (on a console)

- 5 seconds (on a display set).

If an attendant or display-set user views the local notification details for more than 1 minute (on the console) or more than 15 seconds (on the display set) without taking any action, the emergency call information becomes available to other designated attendants.

NOTE: If the system is currently in System Lock license violation mode, you must resolve the licensing issue before you can respond to the emergency call notification.

### Respond to Emergency Call Notification on an Attendant Console

NOTE: The emergency call notification alarm continues to ring until all emergency calls are cleared.

1. Press the Emergency Call Log icon, menu item, or Function key (if one is programmed) to display alarm details, which will stay displayed for up to 1 minute.

2. To clear the emergency call notification, press Clear.
   If there are multiple emergency calls, once an emergerncy call notification is cleared the next notification is presented.

3. To stop emergency call notifications, clear each notification that is displayed.

### Respond to Emergency Call Notification on Display Sets

A responder can view details about the emergency call for up to 15 seconds or for as long as he or she is actively pressing softkeys. If the responder views the alarm for more than 15 seconds without pressing softkeys, the emergency call information becomes available to other sets. Subsequent users that respond see the identity of the first responder.

NOTE: The emergency call notification alarm continues to ring until all emergency calls are cleared.

##### Single-line Display Sets

To respond to an emergency call notification alarm if a CESID Comment was programmed in the CESID Assignment form:

1. Press SuperKey or press the Emergency Call Notification feature key.

2. To view details about the caller's location, press Locn. To view the CESID from this display, press Cesid.

3. To view the next notification in sequence (if there is more than one), press Next.

4. To return to the original call display, press Num.

To respond to an emergency call notification alarm if a CESID Comment was not programmed in the CESID Assignment form:

1. Press SuperKey or press the Emergency Call Notification feature key.

2. To view the CESID, press Cesid.

3. To view the next notification in sequence (if there is more than one), press Next.

4. To return to the original call display, press Num.

To clear an emergency call notification:

- Press Delete.

After the last notification is cleared, "Alarms Cleared" is displayed.

To respond to an emergency call notification during a SuperKey operation:

1. Exit the operation by pressing SuperKey or Cancel.

2. Press SuperKey or press the Emergency Call Notification feature key.

##### Advanced Display Sets

To respond to an emergency call notification alarm:

1. Press SuperKey or press the Emergency Call Notification feature key.

2. To view the next notification in sequence (if there is more than one), press Next.

To clear an emergency call notification alarm:

- Press Delete Alarm.

After the last notification is cleared, "Alarms Cleared" is displayed.

To respond to an emergency call notification alarm when performing a SuperKey operation:

1. Exit the operation by pressing SuperKey or Cancel.

2. Press SuperKey or press the Emergency Call Notification feature key.

## Program Emergency Call Notification Feature Keys on Display Sets

Single-line Display Sets

To program an Emergency Call Notification feature key on a Simple Display Set:

1. Press SuperKey.

2. Press No until "Personal Keys?" appears.

3. Press Yes.

4. Select a key that will be the Emergency Call Notification feature key.

5. Press Change.

6. Press No until " Emerg Call FAK" appears.

7. Press Yes.
   The set displays "Key Saved".

Advanced Display Sets

To program an Emergency Call Notification feature key on an Advanced Display Set:

1. Press SuperKey.
   The set displays "Select a Feature".

2. Press More until "Display Keys" appears.

3. Press Display Keys.
   The set displays "Select a Personal Key".

4. Select the key that will be the Emergency Call Notification feature key.

5. Press Change Key.

6. Press More until " Emerg Call" appears.

7. Press Emerg Call.
   The set displays "Key Saved".

## Emergency Services Operation on ONS Sets

The audio emergency call notification on the idle set will be the same ring cadence that is used on a regular call. Because there is no distinguishing ring, the set must support Caller Name Identity ( CNAM) and have a Class of Service with CNAM enabled in order to determine that the call is an emergency call.

To respond to an emergency call notification during idle state:

1. Go off-hook to stop the ringing and acknowledge the emergency call. (Caller identification information is sent after the first ring.)

2. This acknowledgement will terminate the notification on all of the CLASS/CLIP sets designated as emergency call monitor devices.

3. After receiving the caller ID information but before acknowledgement by going off-hook, the set is placed in a Do Not Disturb state to prevent interruption. The DND state is removed after the notification process to the CLASS/CLIP set ends.

NOTE: In the case of multiple emergency call notifications, acknowledgement will temporarily stop the ringing, and then it will ring again and present the next emergency call in the queue.

To respond to an emergency call notification during busy state:

1. If the set supports Calling Identity Delivery on Call Waiting (CIDCW) and the feature is enabled the set's Class of Service, the user will hear the alert tone.

2. The alert tone is followed by the camp-on tone.

3. Finally, the display will present the waiting party information.

4. If possible, terminate the current call and go on-hook. If the emergency call is still present, the user will receive the notification again.

5. Follow the idle state handling procedures, described above.

NOTE: In the case of multiple emergency call notifications, the busy set is presented with the first emergency call notification only.

To clear an alarm:

- An ONS set may not clear an emergency call notification alarm. Only a console or IP set may clear an alarm.

NOTE: If a CLASS/CLIP set acknowledges the notification, consoles and IP sets continue to receive notification until all emergency call notifications are cleared.

Related Topics

- About Emergency Services

- Emergency Services - Local Notification Description

- Emergency Services - Local Notification Conditions

- Emergency Services - Local Notification Programming