# ACD Path Interflow Dialing Lists

## Purpose

The ACD Path Interflow Dialing Lists form defines the destination to be dialed when a caller presses a single digit. The number can be used to dial destinations such as a set, a voice mail port or a speedcall number. Up to 500 instances of the form can be created. Use this form when performing the following tasks:

- Dial Out Of An ACD Queue

- ACD Programming

## Conditions:

- The redirection digits can translate directly to a set, voice mail, Broadcast Group
  A directory number programmed to appear on multiple devices constitutes a broadcast group. There are two types of broadcast groups: Non-Prime Line and Prime Line. A Non-Prime Line group is a directory number programmed on one or more devices that is not the prime line on any device. A Prime Line group is a directory number programmed on button 0 of a phone. Server-based variants of MiVoice Business that use x86 processors, MiVoice Business for Industry Standard Servers MCD-ISS), Multi-instance MiVoice Business, and Virtual MiVoice Business, up to 250 appearances of the directory number can appear on one or more devices. For all other 3300 ICP/MiVoice Business call control platforms, up to 32 appearances of the directory number may appear on one or more devices., consoles, speed dial or ACD.

- If you change the Redirection Digits at a later date without committing the form, the digits are not verified.

- If you change the contents of a speedcall number after committing the form, no notification is provided.

## Field Descriptions

Parameter | Description | Default Value
Path Interflow Dialing List Number | This field is used to point to one of 500 possible instances of the ACD Path Interflow Dialing Lists form. Enter a number from 1 to 500. | Blank
Comment | This field is used to store a description of the form. Enter up to 15 characters. | Blank
Digit Dialed | This read-only field lists the digits that a caller can press to dial out. | Blank
Digit N - Redirection Digits | This fields are used to define the destination number that is dialed when the caller presses a dialpad key, 0-9, #, *. Enter a number 1 to 7 digits in length. The Redirection Digits are verified when you commit the form. | Blank
Digit N - Name | This read-only field displays the name entered in the Telephone Directory form that corresponds to the numbers in the Redirection Digits. If the Redirection Digits represent a speedcall number, the programmed speedcall digits are displayed. | Blank