# Override (Intrude)

## Description

Override lets you enter a conversation at a busy station or ring a station with Do Not Disturb activated. Before you enter the conversation, all parties receive a repetitive warning tone.

NOTE: The Tone Demonstration gives only the initial single burst portion of the Override Tone. The actual tone applied when Override is used is a repetitive tone.

## Conditions and Feature Interactions

- You cannot Override:

- a station on Hold

- a station with a call on Consultation Hold

- a station in a Conference Call involved in an inter-switch call (that is, if one member is on a different switch)

- a station in an off-hook dialing situation or receiving a tone

- a call in which Privacy is activated

- a call in which a member has Busy Override Security

- a busy Hunt group

- a busy multicall group

- some trunks (depending on the COS)

- XNET trunks.

- A switchhook flash at a station which is being overridden is ignored.

- If you are using paging equipment when someone makes a connection with Override, you will be disconnected from the equipment.

- The party performing the override cannot manipulate the existing connection in any manner.

- On attendant consoles, the external party indicated in the Source (SRC) area does not hear the override warning tone.

- To override IP trunks, Travelling Class Mark (TCM) must be enabled on both nodes.

## Programming

1. Class of Service Options form

- Enable Executive Busy Override for the overriding station.

- (Optional) Set "Disable Executive Busy Override Tone" to "Yes" to disable the tone that all parties in a call hear when a user initiates Executive Busy Override.

- Disable "Busy Override Security" for the station that will be overridden.

- Enable DND Override - Allowed for the overriding station.

- (Optional) Enable DND Override - Accept for the station that will be overridden.

- (Optional) Enable DND Override - Automatic for the overriding station.

2. Feature Access Codes form

- If you intend to use a feature access code in Operation, assign a code to Override.

3. Multiline Set Keys form

- If you intend to use a feature key in Operation, program an Override key or use Superkey (see Feature Keys for more information on Superkey programming).

## Device Support

- Supported on all devices.

## Operation

#### 2500, 5001 IP Phone, 5201 IP Phone, and OpenPhone 27

To use Override when you encounter busy or DND tone:

- Dial the Override Feature Access code.

#### 5005 IP Phone, 5010 IP Phone, 5020 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone and 5220 IP Phone (Dual Mode); 5224 IP Phone, 5140 IP Phone, 5240 IP Phone, 5304 IP Phone, 5312 IP Phone, 5320/5320e IP Phone, 5324 IP Phone, 5330/5330e IP Phone, 69xx IP Phones, 5560 IPT, TeleMatrix 3000IP Phone, and Navigator

To use Override when you encounter busy tone:

- Press the Intrude softkey (if presented), Feature Access Key, or enter the Override Feature Access Code.

To use Override when you encounter DND tone:

- Press Ring Anyway softkey (if presented), Feature Access Key, or enter the Override Feature Access Code.

- If the busy tone is presented after overriding DND:

- Press Intrude softkey (if presented), Feature Access Key, or enter the Override Feature Access Code.

#### 5340/5340e IP Phone and 5360 IP Phone

To use Override when you encounter busy tone:

- Press the Intrude softkey (if presented), Feature Access Key, or enter the Override Feature Access Code.

To use Override when you encounter DND tone:

- Press the Feature Access Key or the programmed Override key.

- If the busy tone is presented after overriding DND:

- Press Intrude softkey (if presented), Feature Access Key, or enter the Override Feature Access Code.

#### 5540 IP Consoles

To use Override when you encounter busy or DND tone:

- Press Override.

#### SIP phones (Generic and Mitel branded)

To use Override when you encounter busy tone:

- Dial the Override Feature Access Code.

To use Override when you encounter DND tone:

- Dial the Override Feature Access Code.

- If the busy tone is presented after overriding DND:

- Dial the Override Feature Access Code.

#### IP Console Applications(MiVoice Business Console)

To intrude on a busy trunk:

1. Dial Individual Trunk Access Code.

2. Dial trunk number.

3. Select Override.

#### SpectraLink Wireless Telephones

To use Override when you encounter busy or DND tone:

- Press Intr.

Related Topics

- Do Not Disturb