# About the Auto Attendant
(Embedded Voice Mail)

The Auto Attendant replaces a 'live' operator and directs callers to the appropriate extensions or voice mailboxes. The diagram below illustrates the call-processing flow of the Auto Attendant when it is configured to transfer calls unsupervised. The Auto Attendant can also use supervised transfers to transfer calls. For more information, see Setting the Auto Attendant Transfer Type.

Related Topics

- About Voice Mail

- Multi-Level Auto Attendant (MLAA)

- Programming Embedded Voice Mail

- Multiple Voice Mail Hunt Groups