# Call Forward - Forced

## Description

Call Forward Forced lets you manually redirect an incoming call.

## Conditions and Feature Interactions

- Call Forward Forced is only available on some phones; see Feature Availability below for more information.

- Call Forward Forced is not dependent on timers.

- Call Forward Forced is not available on SIP phones. However, a similar feature, Call Reject, is available to SIP users.

- If more than one line is ringing simultaneously, the softkey applies to the call appearing on the lowest button of the set.

- If the set is programmed for more than one type of Call Forwarding, the priority is as follows:

- Call Forward Follow Me/Call Forward Always

- Call Forward No Answer

- Call Forward Busy

- Even if the programmed Call Forward is off, Call Forward Forced will redirect the call to the programmed destination. If you do not want to redirect to that destination, you must cancel that Call Forward.

- You cannot use Call Forward Forced to forward a call to a busy destination.

- Call Forward Forced is not available for Ring Group or Hunt Group calls.

- Call Forward Forced is not available for the following type of incoming calls:

- Soft Hold/Consultation Call Recalls

- Guest Wake Ups

- Callbacks

- Help Requests

- When invoked by a non-prime member of a Personal Ring Group (PRG), Multi-Device User Group (MDUG), or an External Twin Group, the call forwarding setting of the prime member of the group is followed.

- A camped on call can be manually forwarded to the Call Forward Busy destination if the user has Call Forward Busy programmed, but NOT enabled. See Operations for details.

NOTE: If the set is programmed and enabled for Call Forward Follow Me or Call Forward Always, it cannot use the Call Forward Forced feature.

## Programming

- Class of Service Options form

1. To manually forward calls to a call reroute, enable 'Follow Reroute on Disabled Forwarding'.

- (Optional) Call Forwarding Profile form

1. Program a Call Forward Busy number and do not enable if you want to force forward the camped on call, provided the Camp-on feature is properly configured.

## Device Support

- Supported on all devices.

## Operation

#### 5020 IP Phone, 5220 IP Phone, 5220 IP Phone (Dual Mode); 5224 IP Phone, 5324 IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, Navigator, 5560 IPT, and 69xx IP Phones*

To use Call Forward Forced when the set is ringing:

- Press Fwd, Forward, or Forward Call.

NOTE: On the 5560 IPT, Call Forward Forced is only supported on the left side (master).

To use Call Forward Forced when a call camps on:

- For 69xx IP Phones, press Fwd Waiting.

- For all other devices, press Fwd Waiting.
  The Fwd Waiting key is presented for the first 5 seconds of camp-on. After 5 seconds, the Trade Calls softkey is presented.

*To use Call Forward - Forced on 6910 IP Phones, refer to the MiVoice 6910 IP Phone User Guide for MiVoice Business for more details.

#### 5140 and 5240 IP Phone

To use Call Forward Forced when the set is ringing:

- Press Forward Call.

To use Call Forward Forced when a call camps on:

1. Press Call Waiting.

2. Press Fwd Waiting.

#### Symbol NetVision Phone

To use Call Forward Forced when the set is ringing:

- Press Forward softkey.

#### Symbol MiNET Wireless Phone

To use Call Forward Forced when the set is ringing:

- Press Forward softkey.

#### OpenPhone 27

To use Call Forward Forced when the set is ringing:

- Press Forward.

#### SpectraLink Wireless Telephone

To use Call Forward Forced when the set is ringing:

- Press Fwd.

Related Topics

- Call Forward