# Speed Call - Pause

## Description

When the system encounters a Pause while dialing a Speed Call string, the system ceases dialing for the duration of the Pause. When the Pause ends, dialing resumes.

To create a longer Pause, multiple Pauses may be included in a Speed Call string.

## Conditions and Feature Interactions

- If a call enters talk state before the Pause in Speed Call expires, following digits are outpulsed as DTMF tones. All parties in the call hear the DTMF tones.

- If a call does not enter talk state before the Pause in Speed Call expires, following digits are outpulsed according to the device type.

- If a Pause in Speed Call is longer than the Inter-digit Timer:

- The digits before the Pause are processed when the Inter-digit Timer expires. If the digits do not define a valid destination for the call, a dialing error occurs.

- When the Pause ends, digits after the Pause are dialed. If the call has not entered talk state, the digits are lost.

- If a call is rerouted during a Pause in Speed Call, the pause and all following digits are lost.

- If a call is transferred during a Pause in Speed Call, the pause and all following digits are lost. Wait until all pauses are completed, and all digits are outpulsed, before starting and/or releasing a transfer.

- If a call is forwarded during a Pause in Speed Call, the pause and all following digits are lost.

- A Pause cannot be added to a Call Forwarding destination.

- Pause in Speed Call is not available on attendant consoles.

- 5001 IP telephones are capable of only a single pause.

- A Pause cannot be included in a programmed Speedcall in the Multiline Multiline Set Keys form.

- In the Digits Dialed field of SMDR records:

- A Pause does not appear.

- Digits after a Pause appear only if those digits are required to determine the destination of the call.

## Programming

1. System Options form

- Program the Speed Call Pause Duration.

2. System Speed Calls form

- Add a P in the Actual Number field where you want a pause to occur.

## Device Support

- Supported on all devices.

## Operation

#### All telephones except 5001 IP phone users

To add a Pause to a Speed Call number (Speed Call Key or Personal Speed Call only):

- Press Hold/Retrieve, Hold, or Pause.

Related Topics

- Speed Call Keys

- Speed Call - Personal

- Speed Call - System