# Do Not Disturb

## Description

Do Not Disturb (DND) stops internal calls from ringing a user's telephone and returns busy tone to the caller. DND does not stop external calls from ringing nor does it affect the user's ability to make calls.

## Conditions and Feature Interactions

- DND does not affect Recall or Callback.

- Incoming DID and DIL calls over DASSII trunks always override DND unless call forwarding or system rerouting for busy state takes place. Overriding for other types of DID trunks is optional; see Programming below for details.

- A page group cannot be placed in DND.

- Generally, DND only applies to the prime line of a physical device. However,

- for Multicall Groups, all members of the group must be in DND in order for a call to the group to receive DND.

- for Key System Groups, only the prime number of the group must be in DND in order for a call to the group to receive DND.

- The "Do Not Disturb" setting ("Yes" or "No") in the Class of Service Options form does not prevent the RAD from being placed in DND.

- If you enable or disable DND from a non-prime member of a MdUG, the setting (enable/disable) is applied to all the members of the MdUG.

- DND setting of the prime member is applied to new members added to a MdUG.

- If a member is deleted from a MdUG, then the DND setting is reset to Off and the DN is displayed in the DND form.

- It is recommended that all members of a MdUG have the same COS settings as the prime member.

- DND is overridden:

- If the calling station has the DND Override - Automatically COS option enabled.

- If a station has DND Override - Accept COS option enabled and the calling station has the DND Override - Allowed COS option enabled.

- In the Call Rerouting form, if All is not selected in the Call Rerouting DND Type field, then internal calls from a console will always override DND.

## Programming

1. Class of Service Options form

Enable the following:

- Do Not Disturb: Allows a station to set DND.

- Do Not Disturb - Access to Remote Phones: Allows a station to set DND on other phones in the local or remote network.

- (Optional) DND Override - Accept: Allows stations with DND Override - Allowed enabled to override DND.

- (Optional) DND Override - Allowed: Allows to override DND only by stations with DND Override - Accept enabled.

- (Optional) Enable DND Override - Automatic: Allows to automatically override DND even if DND Override - Allowed is disabled on the station overriding.

2. (Optional) System Options form

- If you want incoming DID/DDI trunk calls to override DND at the called extension and ring it if idle, set Do Not Override DND for Public Network DID/DDI Callers to "Yes".

3. Enable the Uniform Call Distribution (UCD) feature for remote use of DND.

4. Feature Access Codes form

If you intend to use feature access codes in Operation, assign the following codes:

- Do Not Disturb

- Do Not Disturb Cancel

- Do Not Disturb Remote

- Do Not Disturb Cancel Remote

5. Multiline Set Keys form

- If you intend to use a feature key in Operation, program a Do Not Disturb key or use Superkey (see Feature Keys for more information on Superkey programming).

## Device Support

- Supported on all devices.

## Operation

#### 2500, 5001 IP Phone, 5201 IP Phone, 5302 SIP Phone, and 5505 SIP Phone

To activate Do Not Disturb:

1. Lift the handset (or press speaker key on 5505).

2. Dial the Do Not Disturb Feature Access code.

3. Hang up.

To de-activate Do Not Disturb:

1. Lift the handset.

2. Dial the Cancel Do Not Disturb Feature Access code.

3. Hang up.

#### 5005 IP Phone, 5010 IP Phone, 5140 IP Phone, 5212 IP Phone, 5020 IP Phone, 5205 IP Phone, 5207 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5240 IP Phone, 5304 IP Phone, 5312 IP Phone, 5320/5320e IP Phone, 5324 IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, 5360 IP Phone, Navigator, TeleMatrix 3000 IP Phone, and 69xx IP Phones

To activate or de-activate Do Not Disturb:

- Press Do Not Disturb feature key.

#### Mitel and 2500 telephones, 5212 IP Phone, 5224 IP Phone, 5304 IP Phone, 5312 IP Phone, 5320/5320e IP Phone, 5324 IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, 5360 IP Phone, Navigator, and TeleMatrix 3000IP Phone

To activate Do Not Disturb from a remote station:

1. Lift the handset.

2. Dial the Do Not Disturb Remote feature access code.

3. Dial the number of the station to which Do Not Disturb is to apply.

4. Hang up.

To de-activate Do Not Disturb from a remote station:

1. Lift the handset.

2. Dial the Do Not Disturb Cancel Remote feature access code.

3. Dial the number of the station with Do Not Disturb activated.

4. Hang up.

#### 5560 IPT

To activate or de-activate Do Not Disturb:

1. Press Menu.

2. Press Do Not Disturb.

#### Symbol NetVision Phone

1. Press FCT.

2. Press # until SuperKey? appears.

3. Press SND.

4. Press NAME until Do Not Disturb? appears.

5. Do one of the following:
   To Turn On the feature - press RCL (On).
   To Turn Off the features - press RCL (Off).

#### Symbol MiNET Wireless Phone

1. Press FCT.

2. Press Top Arrow Key until SuperKey? appears.

3. Press Send Key.

4. Press Top Right Hand Key until Do Not Disturb? appears.

5. Do one of the following:
   To Turn On the feature - press Top Left Key (TurnOn).
   To Turn Off the features - press Top Left Key (TurnOff).

#### Symbol NetVision Phone

To activate Do Not Disturb from a remote station:

1. Press SND.

2. Dial the Do Not Disturb Remote feature access code.

3. Dial the number of the station to which Do Not Disturb is to apply.

4. Press END.

To de-activate Do Not Disturb from a remote station:

1. Press SND.

2. Dial the Do Not Disturb Cancel Remote feature access code.

3. Dial the number of the station with Do Not Disturb activated.

4. Press END.

#### Symbol MiNET Wireless Phone

To activate Do Not Disturb from a remote station:

1. Press Send Key.

2. Dial the Do Not Disturb Remote feature access code.

3. Dial the number of the station to which Do Not Disturb is to apply.

4. Press the End Key.

To de-activate Do Not Disturb from a remote station:

1. Press Send Key.

2. Dial the Do Not Disturb Cancel Remote feature access code.

3. Dial the number of the station with Do Not Disturb activated.

4. Press End Key.

- .

OpenPhone 27

To activate or deactivate Do Not Disturb:

1. Long press of the key.

2. Press No until Do Not Disturb? appears.

3. Press TurnOn or TurnOff.

To activate Do Not Disturb from a remote station:

1. Press .

2. Dial the Do Not Disturb Remote feature access code.

3. Dial the number of the station to which Do Not Disturb is to apply.

4. Press .

To de-activate Do Not Disturb from a remote station:

1. Press .

2. Dial the Do Not Disturb Cancel Remote feature access code.

3. Dial the number of the station with Do Not Disturb activated.

4. Press .

#### SpectraLink Wireless Phones

To activate or deactivate Do Not Disturb:

1. Press MENU.

2. Press Supr.

3. Press No until Do Not Disturb? appears.

4. Press TnOn or TnOf.

To activate Do Not Disturb from a remote station:

1. Press .

2. Dial the Do Not Disturb Remote feature access code.

3. Dial the number of the station to which Do Not Disturb is to apply.

4. Press .

To de-activate Do Not Disturb from a remote station:

1. Press .

2. Dial the Do Not Disturb Cancel Remote feature access code.

3. Dial the number of the station with Do Not Disturb activated.

4. Press .

#### IP Console Applications(MiVoice Business Console)

NOTE: To allow the console to control the DND status of users in the local or remote network, enable COS option "Do Not Disturb - Access to Remote Phones."

To activate Do Not Disturb on behalf of an extension user

1. Select Set DND from the Program menu.

2. Enter the extension number using the computer keyboard.

3. Click Yes.

To cancel Do Not Disturb on behalf of an extension user

1. Select Cancel DND from the Program menu.

2. Enter the extension number using the computer keyboard.

3. Click Yes.

To cancel Do Not Disturb for all extensions

1. Select Cancel All Stations DND from the Program menu.

2. Click Yes.

3. Click Yes again to confirm the cancellation.