# Using Maintenance Commands

Maintenance Commands are used to ensure that the system is functioning properly and to isolate problems that may occur.

NOTES

- You cannot use the maintenance commands if the system is a member of a SDS data-sharing network and there is a SDS sync in progress.

- Issuing maintenance commands on the same system from multiple System Administration Tool sessions may produce interleaving results.

CAUTION: Maintenance Commands should be used in certain conditions to ensure that the system is functioning properly. Using maintenance commands can cause some of the functionality to stop responding, which might require a reboot for recovery.

To run a maintenance command:

1. Navigate to the Maintenance Commands form.

2. Do one of the following:

3. Type the command in the command field. If Enable AutoComplete is selected, the system automatically presents variations of the command and possible <qualifiers> as you enter the command. Select the desired command from the list.

4. Click Favorites

5. and choose a command from the list.

6. Click History and choose a command from the list of most recently used commands. To delete all commands from the History list, click Clear.

4. Enter the command <qualifiers> as required.

5. Click Submit.

6. Wait for the system response.

The System Response area displays the command output. To clear the area and the Command line, click Clear.

To modify the Favorites list:

- To add a command, enter the command in the command line, click Favorites, and click Add.

- To delete a command, click Favorites, select the command from the list, and click Remove.

- To clear the list, click Favorites and then click Clear.

TIP: Maintenance commands should be run from a single ESM session. Invoking a maintenance command in parallel from multiple ESM sessions may result in an incorrect output.

NOTE: When using maintenance commands to gather information on the Nortel Meridian 1 and Norstar phones, they appear as either 5010 or 5020 IP Phones, except when using the Locate command, which lists them as CITELlink Type 1 or Type 2 phones.