# Multiline IP Sets

## Purpose

The Multiline IP Sets form is used to assign a device type, prime directory number, and interconnect number to all MiVoice IP Phones. It is also used to create ACD Hot Desk users and External Hot Desk Agents.

The Media Access Control (MAC) address registers the IP devices with the system. Without the MAC, the device is not recognized by the system and therefore will not boot up.

NOTE: When the Automatic DN Selection method is used to register an IP phone as a Userless Device
An IP device configured with service level "IP Device Only"; provides basic functionality (emergency/attendant calls and hot desk login) and does not require a license., the system auto-populates all required fields in this form, including the directory number. See Registering and Auto-provisioning Multiline IP Telephones without a DN for details. You can change the configuration values after the device is registered.

Use this form when performing the following tasks:

- Program Multiline IP Telephones

- Program Hot Desk Users

- Program External Hot Desk users

- Program External Hot Desk Agents

- SIP Phone Support Programming

- Program an IP Paging Unit

- Program Programmable Key Modules

- Register IP Telephones from the Station

## Conditions

- When a Hot Desk User, External Hot Desk User, or External Hot Desk Agent, is logged in, you cannot:

- change or delete the user's DN

- change the device type field associated with the Hot Desk device

- enable ACD

- enable the External Hot Desk User license if the user is logged in

- delete the External Hot Desk User dialing prefix or external number

- The MiVoice Business Virtual, and MiVoice Business for Industry Standard Server do not support the 5140 IP Phone, or 5240 IP Phone.

- When deleting IP sets, you must also delete the corresponding directory entries and voice mailboxes.

- Deleting a line in this form causes the set to re-do its PIN registration.

## Field Descriptions

Parameter | Description | Default Value
Device ID | System-generated, protected field. Identifies the IP telephone. NOTE: The form will only display the number of IP devices that have been purchased (up to a maximum of 2000 IP devices). You can only program the purchased number of IP telephones. |
Hot Desk User | Select "Yes" if the internal directory number is associated with a Hot Desk user. Otherwise, select "No". | No
Device Type | Select the attached device type. This field does not apply if the "Hot Desk User" field is set to "Yes". NOTES The "UC Endpoint" device type is used to provision unified communication clients such as the MiVoice Conference Unit and MiVoice Video Unit and MiVoice Video Unit. The 5505 SIP Phone is in the list even though it is a single-line set. You cannot change the device type 'Generic SIP Phone' if the device is configured as a Single Line Phone in the User and Services Configuration form. Such attempt generates the following error message: Invalid Device Type for Single Line Phone. Program Nortel phones that are connected to a 3300 CITELlink Gateway with the device type identified below:
Norstar Phones | Meridian Phones
Model # | Device Type | Model # | Device Type
M7100 | CITELlink Type1 | A2008 | CITELlink Type2
M7208 | CITELlink Type1 | M2006 | CITELlink Type1
M7208N | CITELlink Type1 | M2008 | CITELlink Type1
M7310 | CITELlink Type2 | M2616 | CITELlink Type2
M7310N | CITELlink Type2 | M3110 | CITELlink Type1
M7324 | CITELlink Type2 | M3310 | CITELlink Type1
T7100 | CITELlink Type1 | M3820 | CITELlink Type2
T7208 | CITELlink Type1 | M3901 | CITELlink Type1
T7316 | CITELlink Type2 | M3902 | CITELlink Type1
T7406 | CITELlink Type2 | M3903 | CITELlink Type1
|  | M3904 | CITELlink Type1
| 5005 IP
Auxiliary Module | Select a PKM model or LIM if the set has a Line Interface Module (not supported on 69xx series phones). The PKM M695 is compatible with the 69xx series phones (excluding 6970, 6905 and 6910). The other PKMs are compatible with 53xx phones. See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that support PKMs and LIMs. | None
Number | Enter a unique internal directory number up to seven digits in length assigned to the device. This field is auto-populated when using the Automatic DN Selection method to register IP phones as a Userless Device An IP device configured with service level "IP Device Only"; provides basic functionality (emergency/attendant calls and hot desk login) and does not require a license.. See Registering and Auto-provisioning Multiline IP Telephones without a DN. NOTES Do not include * or # in the directory numbers of 5302 IP Phones. Directory numbers for Hot desking devices can contain asterisks (*) but not #. | Blank
Local-only DN | Allows you to specify the directory number as a local-only directory number in a cluster. | Not Selected
User PIN | Enter a password for the hot desk user or the Phone Lock feature. This field is available if the Hot Desk User or Generic SIP User field is set to "Yes". Only digits (0 to 9) are permitted. The PIN code is masked for privacy. | Blank
Confirm User PIN | Re-enter the password to confirm. |
SIP Password | Enter a password for the SIP phone up to 26 ASCII characters including alphanumeric and special characters. The password is used by SIP for Registration authentication, Call authentication, and Subscription (MWI) authentication. NOTES SIP Hot Desk Users are authenticated using the User PIN. To provision a single strong password for all sets or a group of sets, use the User and Service Templates form or the range programming option in this form. On database restores and software upgrades the SIP Password field is populated with the User PIN associated with the user/device/template from the old database. Resilient users on pre-MCD 6.0 SP2 systems receive a blank SIP Password when synchronized by SDS to an MCD 6.0 SP2 or later system. No conversion of User PIN to SIP Password is done. SIP registration and calls will work but are not authenticated. If a 12.0 SP2 user is shared with a pre 12.0 SP2 system, the administrator should provision both the SIP Password and the User PIN with the same data. Only the User PIN will be shared with the older system. In this manner the SIP phone can be resilient on both systems (on the newer one it will use the SIP Password, on the older it will use the User PIN). | Blank
Confirm SIP Password | Re-enter the password to confirm. |
Sync with SIP-DECT Manager | Select this check box to sync changes to a SIP-DECT device record with the SIP DECT Manager (see SIP-DECT OM System Manual Administration Guide for more information about the SIP-DECT Manager). NOTE: If SIP-DECT device is added or modified through this form, then the Name field on the SIP-DECT Manager is left unchanged or blank. | False
ACD Enabled | Select "Yes" if the telephone is to be an ACD set. This field cannot be changed to "No" if the telephone is part of an ACD hunt group nor to "Yes" while a Hot Desk user is logged into the device. This field does not apply if the "Hot Desk User" field is set to "Yes". If an ACD set has Hot Desk Login Accept enabled in the Class of Service Options form, Hot Desk Login will fail. NOTES You cannot configure hot desk ACD agents from the Multiline IP Sets form. You should only configure ACD hot desk agents from the User and Services Configuration form (see ACD Agent Hot Desking Programming ). In the Multiline IP Sets form, the "Hot Desk Type" field and "ACD Set" field are set to "Yes" for ACD hot desk agents. You cannot enable ACD on a telephone that has Group Presence or Personal Ring Group Presence keys programmed without first clearing the keys. | No
Line Type | System-generated, protected field. Contains a default value of "not assigned". Once the line is programmed, the field shows "single line". Once a group is created, the field shows either "key system" or "multicall" as appropriate. |
Interconnect Number | Enter a number, between 1 and 64, that references an entry in Interconnect Restriction form. | Blank
External Hot Desk User License | Select "Yes" if the internal directory number is associated with an External Hot Desk user or External Hot Desk Agent. Otherwise, select "No". | No
Hot Desk User External Dialing Prefix | Enter "9" or other prefix digit(s) required to dial out to the External Hot Desk or External Hot Desk Agent device. | Blank
Hot Desk User External Number | Enter the telephone number of the External Hot Desk or External Host Desk Agent device. Valid entries are digits 0-9, #, * and P for a pause. NOTES The combined length of the external dialing prefix and external number cannot exceed 26 digits. Non-dialable digits such as pauses in an external number are not shared by SDS See System Data Synchronization.. Only the digits before the non-dialable digits are shared. For example, in the digit string 6135922122#PP1000 the shared portion is 6135922122. If multiple EHDU/EDHA have this number provisioned conflicts will occur. To resolve conflicts, the caller is prompted for a DN and PIN. The DN prompt is a single camp-on beep followed by dial tone. After successfully entering the DN, the user hears two more camp-on beeps, followed by dial tone. Pauses are typically required when the EHDU destination is on another vendor's PBX. The digits before the first “P” must be a complete ARS route that specifies either the number of digits to follow or a # to indicate the end of the dial string. | Blank
Language | System-generated, protected field. Indicates the telephone operating language. |
Max Call History Records | Use this field to set the maximum number of call history records that can be stored for a set. | The default value for this field is set in the System Options form.
MAC Address | Uniquely identifies each IP device. This field does not apply if the "Hot Desk User" field is set to "Yes". NOTE: The main view of the MultiLine IP Sets form does not list the MAC addresses. The MAC addresses only appear in the Add, Change, and Delete views of the form. | Blank
Tenant Number | Enter the number of the set's tenant. | 1 (landlord)
Lock Default Configuration | Select "Yes" to lock the device-controlled settings for Programmable Keys on 53xx and newer devices. With this option enabled, the system administrator sets the settings for Programmable Keys and you cannot change them using the set's Settings application. However, this option does not lock the system-controlled (Superkey) key programming. NOTE: Lock Default Configuration cannot be enabled on ACD agents. | No
HTML Infrastructure License | Select "Yes" to run licensed HTML applications on the specified device. HTML Infrastructure support is a licensed option enabled in the License and Option Selection form. NOTE: HTML Applications are device specific and are available to the 5304, 5312, 5324, 5330, and 5340 IP Phones unless noted otherwise below. | No
HTML GUI Application | Select a customer-installed application to replace the device's standard user interface. NOTE: GUI applications assigned in this form override application selections entered using the Configuration menu in the phone. Furthermore, the application assigned here and downloaded to the phone cannot be prevented from running by setting the HTML startup application in the phone to NONE. For more information about the Configuration menu, see the MiVoice Business Troubleshooting Guide. | Blank
New Page Application 1,2,3 | Select the application(s) to display in the programmable key area of the telephony application pages. Up to three new page applications are allowed per phone. | Blank
Notification Application 1,2,3 | Select the notification service(s) you want the device to receive. Up to three Notification Applications are allowed per phone. | Blank
Branding Application | Select the branding application (image file) to display on the device. Branding is supported on the 5320/5320e, 5330/5330e, 5340/5340e, and 5360 IP Phones only. See Phone Applications Update for information on file requirements. | Blank
Screen Saver Application | Select the screen saver to display on the device. Screen Savers are supported on the 5330/5330, 5340/5340, and 5360 IP Phones only. See Phone Applications Update for information on file requirements. | Blank
Service Level | System-generated, protected field. Identifies the Service Level assigned in the User and Services Configuration form. NOTE: All devices added on this form have Full Service This Service Level indicates that the directory number (DN) is assigned to a standard user and device with full telephony functionality.. Use the User and Services Configuration form to program other Service Levels. |
PIN Security Status | System-generated, protected field. Indicates whether the hot desk login, ACD hot desk agent login, or Phone Lock PIN is weak (less secure) or expired. See Hot Desk PIN Security for more information. NOTE: Only displays in the change record window when the Change button is clicked. |