# IP Telephones - Unprogrammed

Shows you the IP telephones that have not yet been assigned or programmed in Multiline IP Sets or User and Services Configuration form along with information concerning their status plus their hardware and software version. For troubleshooting information, refer to the MiVoice Business Troubleshooting Guide.

Name | System-generated, protected field. Identifies the telephone user.
Number | System-generated, protected field. Identifies the telephone directory number.
Device ID | System-generated, protected field. Identifies the IP telephone.
Device Type | System-generated, protected field. Identifies the telephone type. NOTE: An unprogrammed 5324 IP Phone will display as a 5224 IP Phone in this form until the 5324 completes registration.
Device Description | System-generated, protected field. Applies to SIP devices only. Displays information from the “User-Agent” header in the SIP REGISTER message received when the device registers with MiVoice Business.
State | System-generated, protected field. Identifies the telephones that are connected to the LAN but not programmed.
Registration Reason | System-generated, protected field. Identifies the last registration reason message the ICP received from the phone. The registration reason field can have the following values: Start: the telephone has registered successfully with the ICP directly after powering up or rebooting. Forced: the telephone was redirected to this ICP by another ICP. Hand Off: the telephone was intentionally handed-off to this ICP by another ICP (for example, due to login or failback). Fail Over: the telephone has lost contact with its previous ICP and has re-homed to this ICP (for example, due to ICP failure, network error, etc.). Network Error: hand off error - ICP unreachable: the phone can't find the ICP to which it was handed off (most probably due to a network error). Network Error: network fail. Network Error: ICP unreachable. Set Error: set generated failure. Set Error: registration fail. Set Error: ACK expiry: there was a communication error between the phone and the ICP. Set Error: PIN timeout. SSL Retry: set registered on non-SSL port and asked to re-register System Error: ICP generated failure. System Error: hand off error - no DB entry. System Error: hand off error - set type mismatch. Unknown.
MAC Address | System-generated, protected field. Displays the hardware address that uniquely identifies the IP telephone.
IP Address | System-generated, protected field. Displays the IP Address (IPv4 or IPv6) reported by the device.
Subnet | The subnet IP address (IPv4) of the end point as reported the device.
Default Gateway | The IP address (IPv4) of the first target gateway involved in the voice stream as reported by the device.
Voice Quality Statistics Enabled | This field indicates if voice quality statistics reporting is enabled for a given IP end point.
Primary ICP | System-generated, protected field. Displays the name or IP address of the telephone's local controller in a single-node environment or its Primary controller (if programmed in the Network Elements form) in a resilient environment. If neither the name nor IP address is available, "Unknown" displays, indicating a problem with the controller. Check the Warning Maintenance logs for possible causes.
Secondary ICP | System-generated, protected field. Applies to resilient environments only; the field is blank for single-node environments and for non-resilient telephones (i.e., telephones without an entry in the Remote Directory Numbers form.) If neither the name nor IP address is available, "Unknown" displays, indicating a problem with the controller. Check the Warning Maintenance logs for possible causes.
Hardware Version | The hardware version of the selected phone.
Software Version | The software version of the selected phone.

Related Topics

- About Telephone Directories

- Adding Users

- Deleting Users