# Call History Overview

## Description

This feature allows you to view Call History on a range of IP phones. You can view information about calls that you have made and received on the display by pressing keys on the phone.

Depending on the set, Call History can be programmed as a

- Feature key - recommended for small-display IP sets, such as the 5312 and 5324

OR

- Application (Menu key) - recommended for large-display IP sets, including: 5320/5320e, 5330/5330e, 5340/5340e, 5360, and 5560 IPT

NOTE: The Call History Feature and Application are independent of each other. For sets that support both, disabling the Feature does not prevent you from accessing the call history records through the Menu (Application) key.

The 69xx IP Phone also provides a Call History application but it's accessed using a dedicated key. There are also differences in how the call records are presented on the phones; see Call History Application for details.

The Call History Feature and Call History Application differ in the following ways:

Feature | Application
Records all missed and external-only outgoing and answered calls. | Records all calls.
Maximum 20 Call History records per user (System limits: 14000 records for 700-user system, 56000 records for 5600-user system, and 65000 records with Flexible Dimensioning) | Maximum 50 Call History Records per user
Managed with the following parameters: System Options: "Disable Record Generation" and "Default Call History Records" User and Services Configuration: "Maximum Call History Records" | Not affected

For details about Call History on different devices, click the appropriate link below:

- Call History for 5xxx Phones and 5660 IPT (recommended for the small-display IP sets)

- Call History Application (recommended for the large-display IP sets, including the 5560 IPT)

- Call History for 5140 and 5240 IP Phones

- Call History for IP Console Applications

- Call History for SIP Phones - for this information, refer to the appropriate SIP Service Provider's documentation

## Programming

See the following:

- Program Call History for 5xxx Phones and 5660 IPT

- Call History Application

- Call History for 5140 and 5240 IP Phones

- Call History for IP Console Applications

## Device Support

- Supported on all devices.

## Operation

See the following:

- Call History for 5xxx Phones and 5660 IPT

- Call History for 5xxx IP Appliances

- Call History for IP Console Applications