# Guest Rooms

## Purpose

This form is used to identify hotel guest rooms to MiVoice Business by linking them to room extensions or to suites previously defined in the Suites form.

Guest Rooms in a hospitality cluster can be programmed either on the Hospitality Gateway (preferred) or from any Hospitality MiVoice Business system in the cluster. On the Hospitality Gateway, the device or suite referenced by the guest room number can be located on any Hospitality MiVoice Business system in the cluster. On a Hospitality MiVoice Business system, the devices and suites referenced are limited to those hosted on that system.

Use this form when performing the following tasks:

- Hotel/Motel Programming

- Suite Services Programming

- Clustered Hospitality Programming

## Conditions

- A Multi-Device
  This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. DN can be programmed as a guest room, provided that the DN is the prime member of a Multi-device User Group.

## Field Descriptions

Section | Parameter | Description
Guest Rooms | Guest Room Number | Enter the directory number of the guest room extension, suite pilot number, or Multi-device suite pilot number. The number can be local or remote when entered from the Hospitality Gateway MiVoice Business system. Numbers entered from other MiVoice Business systems must be local. NOTE: For sites that use a Property Management System, ensure that directory numbers are seven or fewer digits in length. MiVoice Business does not validate DNs for correct length.
Keep TelDir Entries | Determines whether telephone directory (teldir) entries associated with a particular room or suite extension are changed by a PMS, GRS, or GSA check-in and check-out operations. The following table summarizes the change made (if any) by the three check-in/check-out mechanisms for the two option states (Yes and No).
"Keep Teldir Entries" Option State | Check-in | Check-out
PMS Property Management System | GRS General Reset. A Property Management System (PMS) function that compares its check-in/check-out data with the MiVoice Business system to ensure that the data on both systems match. | GSA Guest Services Application. An attendant console-based application used to manage guest rooms in a hotel/motel. | PMS | GRS | GSA
Yes | Entries unchanged. | Entries unchanged if GSA name field blank. Otherwise, all teldir entries are deleted except the last, which is replaced by the name in the GSA name field. | Entries unchanged. | Same as GSA Check-in.
No | All entries deleted except the last one, which has its name blanked. | Teldir entries are not affected by GRS check-in. | All entries replaced by the name in the GSA name field. If the name is blank, all entries are deleted except the last , which will have its name blanked. | All entries deleted except the last, which has its name changed to the default check-out name in the Hotel Options form. | All entries deleted except the last, which is replaced by the name in the GSA name field. If the name field is blank, the PMS behaviour applies.
Condition | System-generated, protected field. Indicates the current condition of the room or suite. Conditions are Clean (the condition of newly created rooms or suites), Not Clean, Maid Present, Out of Service, or To Be Inspected.
Occupancy | System-generated, protected field. Indicates the current occupancy status of the room or suite. States are Vacant (the state for newly created rooms or suites), Reserved or Occupied.
Home Element | System-generated, protected field that displays the name of the home (primary) element of the guest room extension or suite pilot number.
Secondary Element | System-generated, protected field. If a guest room extension is resilient, this field displays the name of the extension's secondary (backup) controller. Suites are not resilient.
Guest Room Assignment Data | System-generated, protected field. Shows the room data for the specified room or suite. Suite data also includes Message Waiting, Language, VIP, DND, and Wake-up information for each suite member. NOTES The data shown is a snapshot view of the room status at the time of selection. To refresh the view, click the Guest Room again. Guest room data viewed on the Hospitality Gateway may not match actual data on the Hospitality MiVoice Business system. The mismatches are the result of delays in retrieving data from the Hospitality MiVoice Business systems.
Field | Description
Guest Number | The extension number of the guest room phone.
Guest Name | The name of the guest room occupant.
Affiliation | The group or organization that the guest is at the hotel/motel with.
Location | Where (floor, wing, etc) the guest room is located.
Occupancy | The occupancy status of the room: occupied, vacant, or reserved.
Condition | The condition of the room: clean, not clean, maid present, to be inspected out of service.
Call Restriction | The limitations affecting the guest's ability to make calls from the extensions in the room.
Call Block | Indicates whether the guest is barred from making calls to other rooms.
Is Suite | Indicates whether the room is a suite.
Total Cost | The cost of all chargeable phone calls made from the guest room.
Number of Metered Pulses | The number of call-metering pulses used to calculate the guest room's call-charges.
Credit Limit | The amount that can be charged against the guest room account.
Number of Calls | The total number of billable calls.
STS Active | Indicates whether Shared Telephony Service is in effect.
Language | The guest's preferred language of communication with hotel/motel staff.
VIP Level | A label (e.g., Honeymoon, Anniversary, Conference) that displays on the console when the guest calls enabling hotel staff to answer appropriately.
VIP Wakeup | If enabled, the guest will always receive a personal wake-up call, even if the extension is configured to receive an automatic wake-up call.
Maid Id | The ID of the maid assigned to the room.
Suite Member n - Number | The extension number of the suite phone.
Suite Member n - Name | The name of the suite occupant.
Suite Member n - DND | The Do Not Disturb status of the suite phone.
Suite Member n - MWI | The Message Waiting status of the suite phone.
Suite Member n Wakeup 1 - Hours | The hour when the first wakeup call is made to the suite phone.
Suite Member n Wakeup 1 - Minutes | The minute when the first wakeup call is made to the suite phone.
Suite Member n Wakeup 1 - VIP | Indicates whether the suite phone receives VIP (personal) wakeup calls.
Suite Member n Wakeup 1 - Daily | Indicates whether the first wakeup call for this suite phone repeats every day for the duration of the guest's stay.
Suite Member n Wakeup 2 - Hours | The hour when the second wakeup call to this suite phone is made.
Suite Member n Wakeup 2 - Minutes | The minute when the second wakeup call to this suite phone is made.
Suite Member n Wakeup 2 - VIP | Indicates whether the suite phone receives a second VIP (personal) wakeup call.
Suite Member n Wakeup 2 - Daily | Indicates whether the second wakeup call for this suite phone repeats every day for the duration of the guest's stay.
Suite Member n Wakeup 3 - Hours | The hour when the third wakeup call to this suite phone is made.
Suite Member n Wakeup 3 - Minutes | The minute when the third wakeup call to this suite phone is made.
Suite Member n Wakeup 3 - VIP | Indicates whether the suite phone receives a third VIP (personal) wakeup call.
Suite Member n Wakeup 3 - Daily | Indicates whether the third wakeup call for this suite phone repeats every day for the duration of the guest's stay.