# Hold on Hold

## Description

Both parties of a two-party call can put the call on Hold. The call appears on Hold to both parties. The line indicator associated with the original host of the call or the Hold/Retrieve LED blinks. Hold on Hold can take place over an MSDN network or cluster.

For example, Set A calls Set B and puts them on Hold. Set B can now put the held call on Hold to answer another call. When Set A retrieves the call there is still a connection, but they are now on Hold.

When the Hold on Hold duration limit is reached, existing Recall mechanisms are used to notify the user who invoked the Hold on Hold situation to return to the call (see Recall for more information). After this party goes off-hook, the other party is recalled immediately. When the other party retrieves the call, it is connected to Ringback.

## Conditions and Feature Interactions

- Both parties must be on the same system or on the same MSDN network or cluster.

- Only multiline sets can invoke the Hold on Hold feature.

- The Call Hold timer value in the Class of Service Options form is used to regulate the duration of a Hold on Hold situation.

- This feature is not supported on Symbol Wireless Phones.

## Programming

This feature does not require programming.

## Device Support

- Supported on all devices.

## Operation

When you are in a call that is on hold, press the Hold key, or a line key associated with another line.

To return to a call in a Hold on Hold state (depending on the set):

- Press the relevant line key

- Press the Hold/Retrieve key

- Dial the "Call Hold - Retrieve" feature access code.

If a party returns to the held call and finds themselves on Hold, Music On Hold is presented along with the "Held by" message on the display (depending on the set).

Related Topics

- Hold