# PMS Logs

The system produces two types of PMS logs:

- PMS Failure logs

- Occupancy logs

## PMS Failure Logs

The system produces PMS Failure Logs if the PMS/system interface fails for any reason.

If the PMS/system interface is defined but unavailable, the attendant console displays the following message:

PMS FAILURE

NOTE: If call blocking is enabled, the PMS FAILURE message appears but the CALL BLOCK ON message will not be displayed.

The PMS Failure Log has the following format:

yyyy-mmm-dd hh:mm:ss HOTEL x/v #eeee
PMS: CC SSSS

Where:

- yyyy-mmm-dd is the date of the event

- hh:mm:ss is the time the event occurred

- x is the control plane which issued the log

- v is the activity status (inactive or active)

- eeee is the position of this event in the hotel log

- SSSS is the extension number (or Suite Pilot number) sent by the PMS

- CC is a comment which can be one of the following:

Returned to service
Out of service
TXN buffer full
Interface never came up
Cannot Send MSG to PMS
No START-OF-TEXT from PMS
No END-OF-TEXT from PMS
Invalid Function Code
Invalid Status Code
Invalid Room Number
Invalid Name
Invalid Affiliation
Invalid Location
Invalid Message Waiting
Invalid Wake-Up Time
GRS Message Received
END Message Received
GRS Mode Abandoned
Database Locked By Another User
Invalid Room COS
RQINZ Not Honored

## Occupancy Logs

If PMS is enabled, the system does not generate occupancy logs. If the PMS link becomes unavailable, occupancy logs will be generated for every check in and check out operation which occurs.

Occupancy Logs have the following format:

yyyy-mmm-dd hh:mm:ss HOTEL x/v #eeee
OCCUPANCY: CC NAME ROOM CALLS METERS

Where:

- yyyy-mmm-dd is the date of the event

- hh:mm:ss is the time the event occurred

- x is the control plane which issued the log

- v is the activity status (inactive or active)

- eeee is the position of this event in the hotel log

- CC is a comment which is one of the following:

Chk In (indicates room or Suite checked in)

Chk Out (indicates room or Suite checked out)

- NAME is the name of the person checking out

- ROOM is the room or Suite number

- CALLS is the number of outside calls made

- METERS is the number of meter pulses recorded.

## Maintenance Logs

Maintenance Logs are used to record all maintenance-related information, including anything that affects the functioning or capacity of the system in any way. The logs can be viewed as

- All: Shows all the maintenance log entries

- Error: Shows log entries that caused an error on the system

- Warning: Shows log entries from the system that could cause an error

- Info: Shows logs that give specific information.

## Software Logs

Software Logs are used to record unusual activities within the system. They can be viewed as

- All: Shows all the software log entries

- Error: Shows log entries that caused an error on the system

- Warning: Shows log entries from the system that could potentially cause an error

- Info: Shows general information logs that have no potential to cause an error.

## Logs Connectivity

### Maintenance Logs

Maintenance logs are obtained via port 1751. Note that there is a maximum of three connections per system application.

### Software Logs

Software logs are obtained via port 1750. Note that there is a maximum of three connections per system application.

### Maintenance and Software Logs Format Specifications

For log format specifications details, refer to System Logs.