# Programming a 5560 IPT

## Overview

From a programming perspective, the 5560 IPT is two separate phones, a master and a slave, in a single console. Program each of these phones with a different directory number (DN). Calls to either DN will ring the 5560 IPT; however, only use the master DN as the published contact number.

NOTE: 5560 IPTs are supported on the following platform types: the CX II/CXi II, and the MXe III (and all commercial servers, including MiVoice Business for Industry Standard Server and MiVoice Business Virtual). Refer to the MiVoice Business Engineering Guidelines for details.

## Before You Begin

- Ensure the DHCP Server has been programmed.

- Ensure that the IP user licenses are entered in the License and Option Selection form. Two IP user licenses are required for each 5560 IPT. An additional system-wide license, 5560 IPT Device Extended Key Lines, is required to support the provisioning of an extra 96 line keys (up from the base 96) on all 5560 IPT devices connected to the host MiVoice Business system. The license is non-purchasable and applies to 700-user system only; 5600-user systems are limited to 96 keys.

- Ensure that a Class of Service, Interconnect Restriction, and Intercept Handling is programmed for the 5560 IPT device type.

## Conditions

- For 5560 IPT resiliency:

- You must configure the 5560 IPT master and slave DNs with the same primary and secondary controllers.

- System Data Synchronization (SDS) must be enabled to share User and Device Data at the "Resilient Pair" scope. After you enable sharing, SDS shares the DN entries in the 5560 IPT Master/Slave Association form between the primary and secondary controller.

- The 5560 IPT does not support redirects for PIN registration in a cluster environment. The MiVoice Business IP address advertised to the 5560 IPT telephone must be the same MiVoice Business system hosting the 5560 IPT telephone.

- For conditions on logging in to a 5560 IPT as a hot desk user, see Hot Desking - Conditions.

## Programming

1. Class of Service Options form

Assign the following options as indicated:

- Auto Answer - No

- Disable Conference Join Tone - Yes

- Disable Executive Busy Override Tone - Yes

- HCI/CTI/TAPI Call Control Allowed - Yes

- HCI/CTI/TAPI Monitor Allowed - Yes

- Hot Desk Login Accept - Yes

- Multiline Set Music - No

- Privacy Released - Yes

- Handsfree AnswerBack Allowed - No

2. Class of Restriction Groups form

3. Assign a COR.

NOTE: All 5560 IPT DNs and any mobile DNs that are associated with the 5560 IPT must have the same Class of Restriction (COR).

3. User and Services Configuration form

For the master phone

- set the Device Type filed to "5560 IPT" and assign a Prime Directory Number.

- complete the Hot Desk User, Prime Directory Number, Login PIN fields (if Hot Desk User; see Hot Desking - Conditions for more information), Interconnect Number, Maximum Call History Records, Tenant Number, and Lock Default Configuration fields. The ACD Set field must be set to No.

- if you want to manually configure the MAC address, enter the master MAC address. MAC addresses of the master and slave are printed on a label on the base of the 5560 IPT.

For the slave phone

- set the Device Type field to "5560 IPT." The Device Type of the slave must match the device type of the master. Assign a different Prime Directory Number than the master DN. The directory numbers for the master and slave phones must belong to the same MiVoice Business directory.

- if you want to manually configure the MAC address, enter the slave MAC address. MAC addresses of the master and slave are printed on a label on the base of the 5560 IPT.

- set the remaining fields to the same values as the master phone.

4. Multiline Set Keys form

Assign a directory number (line appearance) or feature to the programmable keys of the master directory number. Assign each line appearance a ring type. Do not assign directory numbers or features to the programmable keys of the slave directory number. After the master and slave register with the controller, the 5560 IPT synchronizes the key programming from the master phone to the slave phone.

NOTES

- Button #3 is used by the 5560 IPT and is not available. If you program button #3 with a feature or line, the system ignores the programming.

- See Feature Keys for a list of the features that you can assign to the programmable keys on the 5560 IPT.

- Users can swap key/line positions through the Menu key on the set. See the 5560 IPT User Guide for more information.

5. Multiline Appearance Groups form

- Change the ring type at each telephone where this number appears.

6. (Optional) Default Account Codes form

- Enter a default account code number that will appear in all SMDR records for the master. Enter a different default account code number for the slave.

7. Station Attributes form

- Assign the same Class of Service, Class of Restriction, and Intercept Number to the master and slave directory numbers of the 5560 IPT.

- (Optional) Assign a Default Account Code Index number to both directory numbers.

8. User and Services Configuration form

- Use the User and Services Configuration search field to locate the directory numbers that you assigned to the master and slave. Assign the same name, department, and location to the master and slave directory numbers of the 5560 IPT.

9. 5560 IPT Master/Slave Association form

- Enter the master and slave directory numbers.

10. (Optional) Register the 5560 IPTs.

- This step is required only if the MAC addresses were not programmed in the Multiline IP Sets form.