# Enabling FAX Tone Detection
(Embedded Voice Mail)

## Overview

VM FAX Detection uses the automated attendant to detect and route fax calls, eliminating the need for dedicated fax lines. Using VM FAX Detection also benefits callers as they only need to dial one number for both voice and fax calls.

When VM FAX Detection is enabled through the VM Fax Detection form, the system automatically configures the fax extension as a 'transfer-only' mailbox. When a fax call comes in, the auto attendant transfers the call to that extension. If the receiving fax machine is busy when a new FAX call comes in, the sending fax machine hears a busy signal.

NOTES

- You cannot set the FAX extension to either the operator extension (0) or the Administrator's Mailbox (99...999999).

- Some older FAX machines do not generate the tones necessary for triggering the FAX transfer function. In this case, the person sending the FAX has to manually dial the extension number of your FAX machine after they reach the Auto Attendant. To let callers know which extension the FAX machine is on, give the extension number in your company greeting. Example: If your FAX machine is at extension 217, your company greeting might read: "Thank you for calling the ABC Company. If you know the number of the party you would like to reach, enter it now. For a personnel directory, enter 9. To reach our FAX machine, enter 217. For assistance, press 0 or remain on the line."

## Programming

To set VM FAX Detection using the System Administration Tool:

1. VM Fax Detection form

2. To enable VM FAX Detection, select the Enable Fax Tone Detection box.

3. To disable VM FAX Detection, clear the Enable Fax Tone Detection box.

2. If you are enabling VM FAX Detection, enter the FAX Mailbox Number of the fax machine.

To set FAX Tone Detection using the Administrator's Mailbox:

1. Access the Administrator's Mailbox.

2. Press [5] for the System Parameters menu.

3. Press [1] for the Set FAX Extension' menu.

4. To enable VM FAX Detection, press [1]. To disable VM FAX Detection, press [2].

5. If you are enabling VM FAX Detection, enter the FAX extension number.

Related Topics

- About Voice Mail

- Programming Embedded Voice Mail