# Enabling Pop-ups

If the computer you are using to access MiVoice Business has pop-up blocker software installed, the administration tools (System Administration, Group Administration, or Desktop Tool) may not operate properly. For example, pop-up blocker software may prevent you from logging in, licensing your system, or completing a successful backup or restore.

If pop-up blocker software is operating on your computer, you may experience situations similar to the following when you attempt to log in, backup, restore, or perform another administrative activity:

- no dialog box appears

- no changes seem to be happening

- you receive a "script error" message

To access MiVoice Business administration tools or perform the activity that the pop-up blocker software is preventing, you must allow pop-ups from MiVoice Business. Follow the procedures provided in your pop-up blocker software provider's Help.

The following MiVoice Business compatible web browsers or web browser toolbars may install pop-up blocker software on your computer:

- Internet Explorer 10 (or later), FireFox 36.0.4 (or later), Google Chrome 59 (or later), or Microsoft Edge 38 (or later) – pop-up blocker is enabled by default upon installation

- Google Toolbar

- Yahoo Toolbar

NOTE: This list names common pop-up blocker software providers, but it is not a comprehensive list. You may have other pop-up blocker software installed on your computer.

### To enable pop-ups

Enable pop-ups before logging in. Depending on your web browser, you may be required to

- Change pop-up blocker settings and specify particular URLs where pop-ups should always be permitted

or

- Click a pop-up button on your web browser toolbar to permanently allow pop-ups at the URL you are currently viewing.

NOTE: When you are logged in to the System Administration Tool, and you click the toolbar pop-up button, a dialog box may appear asking if you wish to navigate away from the current page. Click Cancel to remain logged in to the System Administration Tool.

For more information about enabling pop-ups, access the online help of your pop-up blocker software provider. For example, to enable pop-ups on Internet Explorer, open Internet Explorer, click Help on the menu bar, search for "Pop-up Blocker Settings" in the Help, and follow the procedures for enabling pop-ups.

Related Topics

- System Requirements

- Logging In