# Called Party Features Override

## Description

The Called Party Features Override feature allows calls from an extension to override any call redirection features, such as call forwarding, that are enabled on the destination extension.

If this feature is activated before a call is made to an extension and the call is unanswered, the call remains ringing on the extension. The primary purpose of this feature is to allow NuPoint Unified Messaging (Standalone) and MiCollab Nupoint UM Call Director to maintain control of programmed call flows.

## Conditions and Feature Interactions

- Called Party Features Override overrides the following features:

- call forwarding

- call rerouting

- auto camp-on

- intercept handling (for an out-of-service called party)

- ring group overflow

- If this feature access code is invoked on a call and the destination station is busy or out-of-service. Busy tone or out-of-service tone is returned immediately to the calling station. The system will not apply camp-on, forwarding, intercept handling, or call rerouting.

- The feature is only applicable to Mitel originating parties but the terminating party could be on a Mitel or another vendor's switch.

- This feature is supported on a local MiVoice Business system and across a network of MiVoice Business systems. You must upgrade both the calling party's switch and the called party's switch to 3300 ICP Release 8.0 UR1 software or later if the two parties are on different MiVoice Business systems.

- This feature is supported for calls across an MSDN/DPNSS network to extensions on a non-MiVoice Business switch, if the switch supports the DPNSS Diversion - Bypass supplementary string, DIV-BY. In this case, the feature will override the Call Forwarding feature only. If the vendor's switch does not support the DIV-BY information string, the Called Party Features Override is not supported at all.

- If you invoke the Called Party Features Override access code from a set on a 3300 ICP Release 8.0 UR1 or later system to a set on a system that is running an earlier load, the call forwarding and reroute always are overridden but other reroute types, intercept handling, and so forth are not.

- This feature is supported for calls between MiVoice Business systems that have Release 3300 ICP Release 8.0 UR1 software (or later) across a MiVoice Business transit node that has an earlier release of software.

- The following private network trunks support this feature:

- MSDN/ DPNSS

- XNET

- Mitel proprietary IP trunks.

- This feature is not supported for calls

- across QSig and SIP private network trunks

- to an ACD path

- across IP trunks that are programmed to support only QSig features

- This feature does not override Do Not Disturb.

## Programming

1. Class of Service Options form

- To allow an extension to override the call termination features at other extensions, enable "Called Party Features Override".

2. Feature Access Codes form

- Assign a Feature Access code to the "Called Party Features - Override" feature.

3. To allow NuPoint/MiCollab Unified Messaging Call Director to maintain control of programmed call flows, enter the "Call Termination Party Features - Override" feature access code in the Line Group Configuration Page of the NuPoint/MiCollab Unified Messaging Call Director Web Console. Enter the code in the "Forward Override FAC" field.

## Device Support

- Supported on all devices.

## Operation

#### Mitel and 2500 telephones

To override the call termination features at an extension:

1. Lift handset.

2. Dial the "Call Termination Party Features - Override" feature access code.

3. Dial the extension number. All call termination features, such as call forwarding, auto camp-on, and call rerouting, that are enabled on the destination extension are ignored.

To perform an unsupervised transfer from an attendant console using the override the call termination feature:

1. Dial the "Call Termination Party Features - Override" feature access code.

2. Dial the number of the third party.

3. Press Release.