# VM Port Status Alarm

## System/Sub-System

MiVoice Business: Software

### Description

This alarm indicates some Embedded Voice Mail ports are unavailable.

## Alarm Status

Minor: When an Embedded Voice Mail port is unavailable.

#### Possible Cause | #### Corrective Action
--- | ---
The MiVoice Business instance has lost connection to the Media Server or maintenance is being performed on the ports. | Check logs to see if it is a Media Server issue. If it is a Media Server issue, reboot the MiVoice Business instance.
Maintenance is being performed on the ports. | Check AUDIT logs for maintenance commands on the specified PLIDs. Look for the following BUSY commands, for example: BUSY 1 4 27 BUSY 1 4 28 If the PLIDs are BUSY, eturn the ports to service when appropriate.