# ACD Agent IDs

## Purpose

The ACD Agent IDs form displays the agent type: Traditional, Hot Desk, Express, or External Hot Desk. You also use the ACD Agent IDs form to assign identification numbers to traditional ACD agents.

Use this form to perform the following tasks:

- Program ACD Extended Agent Skill Groups

- Program ACD Skill-based Routing

- ACD Programming

- Networked ACD Programming

NOTE: For Hot Desk ACD agents and External Hot Desk Agents, the Agent ID, COS, and COR of ACD agents are read-only. You cannot add or delete the Agent ID and you cannot change the COS or COR of hot desk ACD agents from this form. You must use the User and Services Configuration form.

## Field Descriptions

Parameter | Description | Default Value
Agent ID | Assign a unique identification number to an ACD agent that does not conflict with any other directory number in the system. The ID can be 1 to 7 digits in length and can include the * character. | Blank
Local-only DN | Allows you to specify the Agent ID number as a local-only directory number in a cluster. See Local-only Directory Numbers and RDN Synchronization for more information. | Not Selected
COS | Enter the Class of Service number associated with the agent ID. Must be a 2-digit number. | Blank
COR | Enter the Class of Restriction number associated with the agent ID. Must be a 2-digit number. | Blank
Agent Name | System-generated, protected field. Indicates the name corresponding to the agent ID number (as entered in Telephone Directory). |
Agent Type | System-generated, protected field. Indicates the Agent Type, either Traditional, Hot Desk, or Express. | Blank
Group ID 1 to Group ID 16 (60 on server-based MiVoice Business platforms ) | System-generated, protected fields. These fields display the Group ID numbers of the groups to which the agent belongs. On a server-based MiVoice Business platforms each agent can be a member of up to 60 groups. On all other MiVoice Business systems, each agent can be a member of up to 16 groups. | Blank