# Phone Lock

## Description

The Phone Lock feature locks a set preventing access to the majority of features, with the following exceptions: unlocking the set via a user PIN, Hot Desk Login and Logout support, and Emergency Call Notification support. Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions: calls to emergency trunk routes and local operators.

Most keys on the device are disabled, except the dial pad and volume keys. Superkey access, the Settings shutter, softkeys, feature access keys, feature access codes (see note), Applications access, and account codes are disabled when the set is locked.

NOTE: Softkeys will be displayed but disabled with the exception of hot desking softkeys, which will remain enabled if the COS option "Hot Desk Login Accept" is enabled. The Phone Lock, Hot Desk login, and Emergency Notification feature access keys are still available. Superkey provides Emergency Notification if it is pending.

The set cannot be reconfigured using Superkey or Settings and private user information, such as Call History, Messages, speed calls, and last number redial are not accessible.

The set can receive calls on the prime line that can only be answered by going off-hook. All line appearances will continue to receive calls as usual when a set is locked but line keys cannot be pressed to answer calls. The only way to answer a call is to physically go off-hook, either by lifting the handset or by pressing the headset hookswitch. When there is an incoming call, the normal incoming call processing information is displayed.

If the call is on a non-prime line, the "Ringing Line Select" COS option must also be enabled to answer the calls. Calls are answered from oldest to newest by going off-hook.

Audible ringing is provided (if configured) for calls to line appearances regardless of whether the user has the ability to answer the call.

The set informs the user of the locked status through the display. Interrupted dial tone is provided for display, non-display, and analog sets. SIP sets do not provide any indication of the locked status.

The user can lock and unlock the set using a feature access key or feature access code. A user-specific PIN is required when unlocking the set.

The system also provides a User Inactivity COS
Class of Service timer that locks 5300-series phones left idle for a period of time.

## Conditions and Feature Interactions

- The set or user must have the Phone Lock COS enabled to use Phone Lock.

- The set must be in the idle state (there should not be any ongoing call) and not have any calls on hold or on consultation-hold on any line appearance.

- Phone Lock also supports single line IP, analog, and SIP sets.

- ACD Agents (Traditional and Hot Desk) do not support Phone Lock.

- A hot desk phone locked by the user while logged into the phone is automatically unlocked when they log out.

- Phone Lock does not apply to external hot desk users or to Suite EHDU members. Their sets cannot be locked.

- The following must be resilient through reboots, fail-over and upgrades: Lock Status, the Phone Lock COS option, and user PIN.

- The locked/unlocked status is preserved through reboots, failover and failback.

- The Phone Lock COS and PIN are shared by SDS when SDS is enabled. (COS is normally shared through a cluster, and the PIN is shared between the primary and secondary controllers of the set or user.)

- The 5240, 5140, 5560 IP Turret, any consoles, and NetVision wireless do not support Phone Lock.

- Integrated Office Companion (IOC) Integrated Office Navigator (ION), and other MiTAI interfaces can originate calls for a locked set but cannot answer calls when the set is locked - the set itself must be taken off-hook. Originated calls are subject to the normal call restrictions for a locked set.

- Hot Desk users will be able to log onto a set while that set is locked provided the COS option "Hot Desk Login Accept" is enabled. Once logged in the Hot Desk user is provided normal display and full privileges. When Hot Desk user logs out, the phone returns to its previous state (i.e. locked).

- When entering PINs through a set Superkey session, # may be used to terminate PIN entry, if desired, rather than using the ENTER or OK softkey. This can only be done if the system option "Disable End of Dial Character (#)" is set to "No".

- Notification of Timed Reminders will be deferred until the set is unlocked.

- Forced Account Codes must be disabled. The Forced Account Codes cause a conflict with Phone Lock, as they are required before a dial tone is given. This would prevent emergency calls. If account codes are forced, Phone Lock cannot be invoked.

- The Class of Service User Inactivity timer overrides the screen saver feature on 5330, 5340, and 5360 IP Phones.

- The HTML branding application overwrites the locked status display and so should not be provisioned on hot desk devices.

- Mobile Line keys on 69xx phones cannot be accessed when the phone is locked.

### Exceptions

- SIP sets do not provide any indication to the user that the set is locked.

- SIP sets support phone lock through feature access code only.

- Sets that cannot have feature access keys can support Phone Lock through feature access codes.

- All keys, including Superkey or Settings, on the SIP set remain enabled while the set is locked. Only outgoing calls are restricted while the set is locked.

- The 5304 has only one feature key with a lamp. If a feature access key for phone lock is programmed on this set, subsequent feature keys programmed will not have a lamp available.

- A GUI replacement is available on the 5330/5330e and 5340/5340e sets. It is intended for use in hotels and other public places to provide a more intuitive interface for users. The GUI covers the call control soft prompt area. If the softkeys are not visible while entering a user PIN to unlock a set, the # key can be used to indicate that the PIN entry is complete.

## Programming

1. Class of Service Options form

- Enable the Phone Lock option

2. User and Services Configuration form

- Set the User PIN.

Alternatively, the user PIN can be configured when the user is created from one of the following forms, depending on the set type:

- Analog Sets

- Multiline IP Sets

- Single Line IP Sets

- Wireless IP Sets

NOTE: If the user is a Hot Desk user, the user must be logged out.

3. Feature Access Codes form

If you intend to use feature access codes in Operation, assign the following codes:

- Phone Lock

- Phone Unlock

4. Multiline Set Keys form

- If you intend to use a feature key in Operation, program a Phone Lock key in the

NOTE: It is the administrator's responsibility to ensure that emergency routes do, indeed, go to emergency destinations - no further phone lock checks will be made on switches outside the locked set's host switch. It is assumed that all routes in a route list are emergency routes if the first route is. If the first route in a route list is not an emergency route,the list will be treated as a non-emergency destination for a locked set and the set will not be allowed to make a call to that route list.

## Device Support

- Supported on all devices.

## Operation

#### 2500, Generic SIP Phone, 5001 IP, 5201 IP, 5302 IP, 5304 IP, SpectraLink, OpenPhone 26/27

Using a Feature Access Code

To activate Phone Lock:

1. Lift the handset.

2. Dial the Phone Lock Feature Access code.

3. Hang up.

To de-activate Phone Lock:

1. Lift the handset.

2. Dial the Phone Unlock Feature Access code.

3. Enter your User PIN.

4. Hang up.

#### 5005 IP, 5010 IP, 5020 IP, 5205 IP, 5207 IP, 5212 IP (Dual Mode), 5215 IP, 5215 IP (Dual Mode), 5220 IP, 5220 IP (Dual Mode), 5224 (Dual Mode), 5312 IP Phone, 5324 IP Phone, 5330/5330e IP, 5340/5340e IP Phone, 5360 IP Phone, Navigator, and 69xx IP Phones

Using a Feature Access Key

To activate Phone Lock:

- Press the Phone Lock feature key.

To de-activate Phone Lock:

1. Press the Phone Lock feature key.

2. Enter your User PIN.

3. Press the OK softkey, or the # key.

NOTE: If a user PIN has not been assigned, enter # when prompted for the PIN to unlock the phone.

#### 5020 IP Phone, 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, 5324 IP Phone, Navigator, and 69xx IP Phones

To change the User PIN:

1. Press SuperKey (must be programmed to a key on the 5330/5330e, 5340/5340e, and 69xx IP Phones).

-OR-

If Long Key Press is enabled, hold down the Settings key to launch Superkey.

2. Press No until "Set User PIN?" appears.

3. Press Yes softkey or User PIN softkey.

4. At the prompt "Enter Old PIN", enter your old User PIN.

5. Press Enter.

6. At the prompt "Enter new PIN", enter your new PIN (can be 1-8 digits in length, consisting of the digits 0-9, inclusive). Use the left arrow key to correct mistakes.

7. Press Enter.

8. At the prompt to verify the PIN, re-enter your new PIN again. The set confirms successful or failed completion.

9. Press Superkey to end the Superkey session.

Related Topics

- PINs (User)