# Call Rerouting

## Purpose

The Call Rerouting form defines rerouting functions on a per-directory number basis for intercepts due to conditions at the called party's number which do not permit call completion. The form defines three alternative methods of rerouting the call. Rerouting is a function of both the condition causing the need for rerouting and the calling device. Two alternatives are provided in the event that one or the other routings cannot be completed. A third alternative is provided in the event that the other two alternatives are not appropriate.

The Call Rerouting form is also used to qualify the routing treatment that a call receives when encountering Do Not Disturb at the destination station. The treatment can apply to internal calls only, internal and external calls, or all calls including attendant calls.

Use this form to perform the following tasks:

- Programming all Rerouting

- Program Night Service - Automatic

- Program Auto Attendant

- Program Tandem Trunking

- Program Business Schedules

NOTE: Call Rerouting for users can also be programmed in the User and Services Configuration form.

## Field Descriptions

Parameter | Description | Default Value
Number | System-generated, protected field. Lists, in lexicographical order, directory numbers for all standard telephones, multiline set single lines, key system and multi-call groups, hunt groups, ring groups, attendant consoles, and attendant console groups. |
Call Rerouting - Day | Enter an always alternative number for Day mode. This number points to the Call Rerouting Always Alternatives form where the rerouting is defined for each type of originating device. | 1
Call Rerouting - Night1 | Enter an always alternative number for Night1 mode. This number points to the Call Rerouting Always Alternatives form where the rerouting is defined for each type of originating device. | 1
Call Rerouting - Night2 | Enter an always alternative number for Night2 mode. This number points to the Call Rerouting Always Alternatives form where the rerouting is defined for each type of originating device. | 1
Business Schedule | Enter a Business Schedule number (1 to 100) for the selected DN. The assigned business schedule and its current business mode determines which Call Rerouting Always Alternative is chosen for the this DN. If you leave this field blank (no business schedule assigned), the Call Rerouting Always Alternative follows the system's Day/Night Service schedule. | Blank
Call Rerouting DND Type | Select "Internal" for DND on internal calls only, "Int-Ext" for DND on internal and external calls, or "All" for DND on all calls (including attendant calls). NOTE: If All is not selected in the Call Rerouting DND Type field, then internal calls from a console will always override DND. | All
Call Rerouting - 1st Alt. | Enter a first alternative number that points to an entry in the Call Rerouting First Alternatives form where the first alternate answer point is defined for each originating device and intercept type. | 1
Call Rerouting - 2nd Alt. | Enter a second alternative number that points to an entry in the Call Rerouting Second Alternatives form where the last alternate answer point is defined for each originating device. | 1