# Attendant Hold

## Description

Attendant Hold lets you temporarily suspend a telephone call. While the call is on Hold, you can use the other telephone features. After a programmed period of time, the attendant console emits a tone to remind you that a call is on Hold.

After placing the call on hold, you can use paging to announce it. The requested party can then use the Attendant Hold - Remote Retrieve feature to pick up the call.

NOTE: Do not confuse Attendant Hold with the wait period that occurs during other feature activations (such as Transfer). This wait period is referred to as Consultation Hold.

## Conditions and Feature Interactions

- Conferences may be placed on Hold.

## Programming

This feature does not require programming.

## Device Support

All consoles

## Operation

#### IP Console Applications(MiVoice Business Console)

To place a call on Hold (up to a maximum of 6 calls):

- Select Hold.

To retrieve a call from Hold:

- Double click the call in the Calls on Hold tab (Call Queue view).

To inform a user that a call on hold is waiting:

- Announce the name of the person that the call is for, the console ID, and the Hold Slot number over the loudspeaker (see Paging).

#### 5540 IP Console

To place a call on Hold (up to a maximum of 3 calls):

- Press a free Hold key.

To place more than three calls on Hold (up to a maximum of 8 calls):

1. Press Hold 4+.

2. Press a free Hold softkey.

To retrieve a call from hold:

1. Press the appropriate Hold key.

2. If required, press a Hold softkey.

To inform a user that a call on hold is waiting:

- Announce the name of the person that the call is for, the console ID, and the Hold Slot number over the loudspeaker (see Paging).