# VM Multi-Level Auto Attendants

## Purpose

Multi-level Auto Attendant allows callers to work down a tree structure of menus, refining their requirements at every level until they reach their desired destination. For example:

"Press 1 for Sales. Press 2 for Accounts"

then

"Thank you for pressing 1 for Sales, please choose one of the following options."

Use this form when performing the following tasks:

- Setting up Multi-Level Auto Attendant (MLAA)

- VM Mailboxes or User and Services Configuration

## Conditions

- The maximum number of menu levels is 10.

- Call Flows always override MLAA (Multi-level Auto Attendant) programming.

## Field Descriptions

Parameter | Description | Default Value
Mailbox Number | System-generated, protected field. Indicates the number of a Menu Node mailbox. |
Name | Enter a name up to 20 characters for the menu level – e.g., Sales, Accounts, etc. | Blank
Extension Number | Not required for Menu Node mailboxes; therefore, leave the field blank. | Blank
Menu Options | NOTES Only existing mailboxes can be entered. On bilingual systems, you cannot use the number assigned to the Language Mailbox. | Blank

operator extension (0):The directory number or mailbox number to call when "0" is dialed.

1:The directory number or mailbox number to call when "1" is dialed.

2:The directory number or mailbox number to call when "2" is dialed.

3The directory number or mailbox number to call when "3" is dialed.

4:The directory number or mailbox number to call when "4" is dialed.

5:The directory number or mailbox number to call when "5" is dialed.

6:The directory number or mailbox number to call when "6" is dialed.

7:The directory number or mailbox number to call when "7" is dialed.

8:The directory number or mailbox number to call when "8" is dialed.

9:The directory number or mailbox number to call when "9" is dialed.