# PDF Documents

The documents listed below are included in the System Administration Tool Help. These are just some of the documents in the MiVoice Business documentation set. For the view the list of complete set of documentation, see About the Mitel MiVoice Business Documentation Set.

NOTE: Internet Explorer (IE) does not allow external files, including PDFs and XLS files, to open when pages are viewed locally. This is not an issue if pages are viewed online (http://). Use a different browser, such as Firefox or Google Chrome, to view the Help locally or use the Help on the Document Center web site if you only have IE.

IMPORTANT: Documents provided with the product are subject to change. To ensure you have the latest version, check the Document Center website. While there you can subscribe to the Mitel Customer Documentation News feed and receive automatic notification whenever new or updated documents become available.

Document | Contains
General Information Guide | An overview of the MiVoice Business call-processing software and its host hardware platforms, the Mitel® 3300 IP Communications Platform (ICP), and Industry Standard Servers (ISSs).
EX Controller Installation and Administration Guide | Instructions for deploying the EX controller.
Technician's Handbook | Instructions for installing, upgrading, and maintaining the MiVoice Business system.
Migration Guidelines | Instructions for reverse migrating to the release from which you migrated to MiVoice Business Release 9.0 or later. See the Reverse Migration appendix for more information.
Resiliency Guidelines | An overview of the Mitel® Resiliency solution and provides customers the tools to understand, plan, and implement a resilient network
Hardware Technical Reference Manual | Technical specifications for the MiVoice Business system and its components.
Engineering Guidelines | Design considerations and configuration guidelines for deploying MiVoice Business. Use this document to plan site installations.
Mitel IP Sets Engineering Guidelines (Available on Mitel Document Center only) | Provides assistance in planning for the installation of Mitel IP phones. These guidelines discuss topics that need to be considered prior to deploying IP phones.
Installation and Administration Guide for Industry Standard Servers (ISS) and Virtual MiVoice Business | Describes the installation, administration, maintenance, and troubleshooting procedures of the MiVoice Business software: on an ISS or Microsoft Hyper-V on the Mitel Standard Linux (MSL) platform as a virtual application (vApp) deployed on a vCenter Server
Mitel Clustering Design and Implementation | Design considerations and configuration instructions for deploying a network of MiVoice Business systems with emphasis on setting up a cluster.
Site Planning Guide | Information to help you plan and prepare for new installations. Includes checklists to assist with identifying and recording site characteristics and configuration requirements.
Troubleshooting Guide | Information to assist with problem identification and resolution.
Voice Quality Troubleshooting Guide | Information on how to troubleshoot voice quality issues on the MiVoice Business platform and its supported applications.
Feature-Phone Matrix | A breakdown of system call features showing which ones are supported on various telephone models (current and legacy).
Voice Mail User Guide | Explains how to use the voice mail features of MiVoice Business.
MiVB RayBaum Solution Guide | Provides RayBaum deployment information for MiVB.
MiVB RayBaum for RedSky | Provides RayBaum deployment for RedSky for MiVB.
MiVB RayBaum for Intrado | Provides RayBaum deployment for Intrado for MiVB.