# Intercept Handling

## Purpose

The Intercept Handling form allows the customer to program how the system treats various intercept conditions as they arise in call processing. There are two categories of intercepts in the system:

- Intercepts due to incorrect operations performed by the caller (dealt with through the Intercept Handling form)

- Intercepts due to conditions at the called party's phone which do not permit call completion

There are two possibilities for specifying how an intercept is to be processed: Directory Number or Tone. Only one or the other may be specified for a given intercept reason.

- Directory Number: Enter the directory number of the station that is to handle the intercept. Entering a value in this field disallows an entry in the Tone field.

- Tone: Select either "Reorder Tone" or "Dial Tone", depending on the tone required. Entering a value in this field disallows an entry in the Directory Number field.

Use this form when performing the following tasks:

- Program Class of Service, Interconnect Restriction, and Intercept Handling

- Intercept Handling

- Tandem Trunking

- Trunk Select - Direct

NOTE: When a intercept condition is encountered, the system applies the intercept treatment configured for the call originator, not the call destination.

## Conditions

- A Multi-Device
  This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. DN can be programmed as an intercept, provided that the DN is the prime member of a Multi-device User Group.

## Field Descriptions

Parameter | Description | Default Value
Intercept Number | System-generated, protected field. Up to 35 intercept handling treatments can be defined. The 35th should be reserved for use by ARS for routing calls over the Direct IP Route (see ARS Routes form). Its use for other applications is allowed but not recommended. Only the treatment number is reserved; the actual treatment options can be changed. Treatments 36 and up are reserved for future use. IMPORTANT: Intercept Numbers above 32 should not be used in networks unless the entire network is upgraded to MCD 5.0 or higher. |
Account Code Violation | A call was attempted with an invalid account code. | Reorder Tone
Attendant in night service 1 | A call was made to an attendant console which was in Night Service 1 and Attendant Absent. | Reorder Tone
Attendant in night service 2 | A call was made to an attendant console that was in Night Service 2 and Attendant Absent. | Reorder Tone
COS Violation | An operation requested that is not allowed in the caller's Class of Service resulting in an intercept to a specified directory. | Reorder Tone
Directory number out of service | The number dialed is not currently in service. If "Tone" is selected, the intercept treatment is also accompanied <by> an "OUT OF SERVICE" (for inter-network calls) or "NOT ALLOWED"(for intra-network) message on the calling party's display. | Reorder Tone
Holding party locked out | The caller was on hold at a station that was subsequently locked out due to inactivity. | Reorder Tone
Interconnect restriction | Access to the device requested by the caller is disallowed. See the Interconnect Restriction Table. | Reorder Tone
MLPP Blocked Precedence | MLPP is not supported by the MiVoice Business system. | Reorder Tone
MLPP Cannot Preempt | MLPP is not supported by the MiVoice Business system. | Reorder Tone
MLPP Unauthorized Precedence Level | MLPP is not supported by the MiVoice Business system. | Reorder Tone
Toll denial - ARS Digits | Access to the external number dialed is denied because of the caller's Class of Restriction. The COR conflict arose in the initial processing of dialed digits (see COR Group Number in the ARS Leading Digits form). | Reorder Tone
Toll denial - Route Digits | Access to the external number dialed is denied because of the caller's Class of Restriction. The COR conflict arose in the final processing of the dialed digits (see COR Group Number in the ARS Routes form). | Reorder Tone
Trunk Out of Service | MLPP is not supported by the MiVoice Business system. | Reorder Tone
Trunk Re-ring | The CO has recalled the attendant after a system-initiated disconnect (Italy only). | Reorder Tone
Unassigned directory number | The number dialed does not correspond to any device or station. | Reorder Tone

Account Code Violation - Tone:A call was attempted with an invalid account code.

Attendant in night service 1 - Tone:A call was made to an attendant console which was in Night Service 1 and Attendant Absent.

Attendant in night service 2 - Tone:A call was made to an attendant console that was in Night Service 2 and Attendant Absent.

COS Violation - Tone:An operation requested that is not allowed in the caller's Class of Service.

Directory number out of service - ToneThe number dialed is not currently in service.

Holding Party Locked Out - Tone:The caller was on hold at a station that was subsequently locked out due to inactivity.

Interconnect Restriction - Tone:Access to the device requested by the caller is disallowed.

MLPP Blocked Precedence - Tone:A precedence call cannot be completed because the called subscriber is engaged in a call of equal or higher precedence and does not have call forwarding enabled, or because there are insufficient network resources.

MLPP Cannot Preempt - Tone:A precedence call cannot be completed because the called subscriber is not preemptable (Preemptable Subscriber set to "no" on the MLPP form), and does not have call forwarding enabled.

MLPP Unauthorized Precedence Level - Tone:The caller has dialed a precedence digit higher than his or her maximum authorized level.

Toll Denial - ARS Digits - Tone:Access to the external number dialed is denied because of the caller's Class of Restriction. The COR conflict arose in the initial processing of dialed digits COR Group Number in the ARS Leading Digits form).

Toll Denial - Route Digits - Tone:Access to the external number dialed is denied because of the caller's Class of Restriction. The COR conflict arose in the final processing of the dialed digits (see COR Group Number in the ARS Routes form).

Trunk Out of Service - Tone:(MLPP only) All outgoing trunks for the dialed ARS are out of service. You can program the system to forward the call to the directory number of a RAD that is programmed to play an appropriate announcement.

Trunk Re-ring - Tone:The CO has recalled the attendant after a system-initiated disconnect (Italy only).

Unassigned Directory Number - Tone:The number dialed does not correspond to any device or station.