# Programming Live Music on Hold over IP

## Overview

Live Music on hold (MOH) over IP plays live music over the internet for callers placed on hold. The following music sources accept a SIP or IP set DN as an IP music source:

- System (default) music sources

- Tenants music-on-hold sources

- ACD Path ARD music sources

- ACD Express ARD music sources

Existing MOH functionality for other types of music sources (analog, digital, and embedded) also apply to IP sources.

## Conditions and Feature Interactions

- The Directory Number (DN) associated with the Live Music on Hold over IP source is not designed for use anywhere else in the MiVoice Business system, including programming it on a phone as a key appearance.

- Data in the "Music Source - Directory Number" field is not shared.

- The "IP Endpoint" option of the "Music Source" field is shared.

## Programming

To program Live Music on Hold over IP:

1. User and Services Configuration form

2. Add a new user as a SIP device. Ensure that SIP Device Capabilities, Class Of Service (COS) options and any other required parameters are configured according to the settings provided in the device's SIP Interop guide. For details, refer to the device-specific documentation provided by Mitel's SIP Center of Excellence.

2. System Access Points form

- Set "Music Source" to "IP Endpoint".

- In the "Music Source - Directory Number" field, enter the DN you want to associate with Live Music on Hold over IP.

3. SIP Device Capabilities form

- Set the Session Timer to a non-zero value (e.g., 90 seconds). If the MOH source is unresponsive for the duration of the timer, MiVoice Business terminates the session.

Related Topics

- Music On Hold

- Music on Hold On Transfer

- Workgroup and Branch Office Music on Hold