# Auto-answer

## Description

Auto-Answer lets you automatically answer calls that ring your Prime line.

## Conditions and Feature Interactions

- Auto-Answer only works on extensions that have a speakerphone.

- On the 5005 IP Phone, 5010 IP Phone, and 5205 IP Phone, Auto-Answer only works in headset mode.

- Auto-Answer does not operate when the incoming call on your Prime line is:

- received while you are engaged in a call on another line

- a CO or DID call at the local system or across the DPNSS network (except for DASSII and DDI calls)

- received from an incoming trunk where the set is programmed as the trunk's first answer point (e.g., DID or DIL)

- received from a trunk that is not programmed to provide release supervision.

- Auto-Answer overrides Call Forward unless Auto-Answer is inhibited by another condition.

- Auto-Answer is not supported on 5560 IPTs.

- Auto-Answer is not supported on SpectraLink Wireless Telephones. If you accidentally activate Auto-Answer on a SpectraLink telephone and a call is made to the telephone, the following symptoms will be exhibited

- The SpectraLink telephone will not ring.

- The calling party will see "Auto Answer" in the set display and hear ringback 3 times. Then, "timeout" will appear in the display.

- If the Auto Answer Allowed COS is enabled for a user, then the Auto Answer disconnect tone is presented to the user followed by the dial tone when the other party terminates the call first.

## Programming

1. Class of Service Options form

- Enable Auto Answer Allowed

- If you intend to disable the Auto Answer disconnect tone, set Auto Answer Disconnect Tone - Enable to No.

2. Multiline Set Keys form

- If you intend to use a feature key in Operation, program an Auto Answer key or use Superkey (see Feature Keys for more information on Superkey programming).

## Device Support

- Supported on all devices.

## Operation

#### 5212 IP Phone, 5215 IP Phone and 5215 IP Phone (Dual Mode), and 5312 IP Phone

To enable or disable Auto-Answer:

- Press Auto-Answer.

To answer a call when you hear ringback:

- Communicate by using the speaker and the microphone.

To terminate a call:

- Press Hang Up, or Cancel.
  –or–
  Wait for the caller to hang up.

#### 5020 IP Phone, 5220 IP Phone and 5220 IP Phone (Dual Mode), 5224 IP Phone, 5324 IP Phone, and Navigator

To enable or disable Auto-Answer:

1. Press SuperKey.

2. Press No until "Auto Answer?" appears.

3. Do one of the following:

4. To enable Auto-Answer, press T urnOn.

5. To disable Auto-Answer, press Turnoff.

To answer a call when you hear ringback:

- Communicate by using the speaker and the microphone.

To terminate a call:

- Press Hang Up, End Call, or Cancel.
  –or–
  Wait for the caller to hang up.

#### 5330/5330e IP Phone, 5340/5340e IP Phone, 69xx IP Phones

To enable or disable Auto-Answer:

- Press the Auto Answer feature key.

To terminate a call, do one of the following:

- Press Release.

- Press the Hang Up softkey. You will hear dial tone once that call is released (unless you are in headset mode).

- Press the End Call softkey or the key (69xx IP Phones).

- Wait for the caller to hang up.

#### 5140 IP Phone and 5240 IP Phone

To enable or disable Auto-Answer:

- Press Auto Answer feature key.

To program Auto-Answer on a feature key:

1. Press Settings.

2. Press More twice.

3. Press Display Keys.

4. Select a personal key.

5. Press Auto Answer.

To answer a call when you hear ringback:

- Communicate by using the speaker and the microphone.

To terminate a call:

- Press Hang Up.
  –or–
  Wait for the caller to hang up.

#### Symbol NetVision Phone

To enable or disable Auto-Answer:

1. Press FCT.

2. Press # until SuperKey? appears.

3. Press SND.

4. Press NAME until "Auto Answer?" appears.

5. Do one of the following:

6. To enable Auto-Answer, press RCL.

7. To disable Auto-Answer when enabled, press RCL.

To answer a call when you hear ringback:

- Communicate by using the speaker and the microphone.

To terminate a call:

- Press END.
  –or–
  Wait for the caller to hang up.

#### Symbol MiNET Wireless Phone

To enable or disable Auto-Answer:

1. Press FCT.

2. Press Top Arrow Key until SuperKey appears.

3. Press Send key.

4. Press Top Right Hand Key until "Auto Answer?" appears.

5. Do one of the following:

6. To enable Auto-Answer, press Top Left Hand key.

7. To disable Auto-Answer when enabled, press Top Left Hand Key.

To answer a call when you hear ringback:

- Communicate by using the speaker and the microphone.

To terminate a call:

- Press the End Key.
  –or–
  Wait for the caller to hang up.

#### OpenPhone 27

To enable or disable Auto Answer:

1. Long press of the key.

2. Press No until "Auto Answer?" appears.

3. Do one of the following:

4. To enable Auto-Answer, press T urnOn.

5. To disable Auto-Answer, press TurnOff.

To answer a call when you hear ringback:

- Communicate by using the speaker and the microphone.

To terminate a call:

- Press or .

NOTE: The phone also supports an internal auto answer feature that can only be used when the headset is attached. Refer to the OpenPhone 27 user guide for information.

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