Mitel InAttend - Professional Attendant Services

Mitel InAttend is a multi-featured scalable attendant console based on open standards. It is the core application in Mitel's attendant offering for the MiVoice MX-ONE and an essential part of the Mitel’s UCC suite.

In addition to advanced queue and call handling, InAttend offers powerful corporate directory search options, calendar integration, rich presence integration and all necessary information for efficient attendant call handling.

InAttend can be used stand-alone together with LDAP directory sources, preferably the Mitel CMG Server directory, or together with Mitel CMG, or share directory with MiCollab. Together with Mitel CMG Mitel InAttend is enhanced with extra functionality such as activity management, advanced organization search including support for phonetic name search with nicknames and titles etc. as well as visitor management and extra message channels.

InAttend integrates with Mitel CMGServer.

InAttend Highlights:

• A future-proof and scalable solution based on open standards
• Professional attendant services
  • Multiple internal and external queues
  • Efficient handling high volumes of calls
  • Advanced call control capability
  • Real-time information on availability and activity status for all employees including rich presence information
  • User-friendly design – user interface defined by attendants’ preferences and adjustable to users’ needs
  • SIP integration with multiple communication server environments
  • Integration with MiCollab, providing presence including line state, and MiCollab IM
• Mitel CMGServer presence & CTI services built-in
  • Line state and presence information for MX-ONE and MiCollab
  • Presence and line state information from MS Teams and Cisco systems
  • Calendar information (Microsoft Exchange)
  • LDAP integration with AD
• Tight integration with the Mitel CMG suite
  • Advanced directory search options
  • Calendar information (Microsoft Exchange, Google Workspace)
  • Diversion/activity-based routing information

For further information, refer to the product documentation and release notes available on the Mitel knowledge base.