Dialed Number Information Service (DNIS)

System Feature	Description (See the description for DNIS)
Definition	The ability for the CTI groups to identify different customers based on the number the customer is dialing. Primarily used by Call Center applications for routing purposes.
Settings	The DNIS numbers are initiated by the administrator.
Procedure and function	When the CTI group call is presented, the DNIS number and name are displayed together with the calling party number and name. Each DNIS number is stored together with its affiliated name and CTI-group number. An incoming DNIS call fetches its stored name and the call is sent to its specified service group number. When the call is presented to the receiver, the DNIS number and name are presented.

System Feature

Description

(See the description for DNIS)

Definition

The ability for the CTI groups to identify different customers based on the number the customer is dialing. Primarily used by Call Center applications for routing purposes.

Settings

The DNIS numbers are initiated by the administrator.

Procedure and function

When the CTI group call is presented, the DNIS number and name are displayed together with the calling party number and name.

Each DNIS number is stored together with its affiliated name and

CTI-group number. An incoming DNIS call fetches its stored name and the call is sent to its specified service group number. When the call is presented to the receiver, the DNIS number and name are presented.

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