Other MX-ONE System Components

Mitel MiCollab portfolio, is designed to provide business with effective multi-media collaboration amongst its employees, partners and customers. The portfolio includes:

• Mitel MiCollab Application Server, the core component of the Mitel MiCollab system, providing directory, presence and calendar integration for end users. The MiCollab application Server also provides a homogeneous environment for deployment and operation of the MiCollab environment and integrated with MX-ONE for smooth and consistent user population and configuration.
• Mitel MiCollab clients comprises a Unified Communications SIP soft phone/call control client application for PC as well as mobile apps for IPad/iPhone, Windows mobile and Android that enable corporate users to make and receive voice and video calls over MX-ONE via SIP and to interact with other users and MiContactCenter Enterprise agents through IM (Instant Messaging), e-mail, voice and video.
• MiCollab Audio, Web, Video (AWV) is a powerful meeting point and conference server for various forms of collaboration.
• MiTeam, a set of work-stream communications and collaboration tools that provide a highly collaborative, persistent workspace for team-based meetings, conversations, content collaboration and project management.
• Mitel NuPoint Unified Messaging (UM)
• MiVoice Border Gateway (MBG)

MiVoice Conference and Video Phone, is a compact audio and video conference room unit offering an HD quality user experience. It integrates fully with the MiCollab AWV conferencing suite for voice, video and content sharing. Additionally, it can host a 4-way video conference and inter-operates with Mitel MiCollab end-points and Mitel BluStar Client end-points.

MiCollab Advanced Messaging (former OneBox) provides a powerful suite of Unified Communications applications including advanced call processing, Auto-Attendant, voice mail, e-mail integration, personal assistant, fax, speech driven services, notifications, etc.

MiContact Center Enterprise (former Solidus eCare), a suite of applications and services for server-based contact centers.

MiContact Center Business, a suite of applications and services for server-based contact centers, which is an alternative to MiCCEnterprise for SIP only systems.

MiCC Enterprise offers an enterprise-wide contact center solution with IP and mobility across multiple sites. This enables distributed customer service organizations to behave as one single unit.

Mitel Collaboration Management Suite (CMG)

• Mitel BluStar CMG Web is a set of services that enables business users to manage their day-to-day activities. With the Mitel BluStar CMG Web, users can do “smart-search” directory services, click-to-dial, manage activity timeline and their call-routing preferences based on their calendar/activities. The integration with the BluStar Server presence engine enables users to see in real-time their colleagues’ rich presence information, including BluStar clients presence status, calendar activity and line state from all available sources provided by the BluStar Server.
• Mitel Virtual Reception - Automated speech and reception services.

  Mitel Virtual Reception is a set of automated self-services that significantly reduce wait time and attendant workload, increasing at the same time customers’ flexibility and efficiency.

Mitel Interaction Recording (former ASC) is a application for recording of VoIP calls.

MX-ONE end-points supporting all various types of extension interfaces (SIP, H.323, analog, digital, DECT, Wi-Fi and others).

Mitel Border Gateway (MBG), for secure remote access from MiCollab clients. Additionally the MBG can provide security for SIP trunks to public networks or remote application servers, and facilitate VoIP recording from the gateway in cases where the other end-point does not support recording.

MX-ONE Management applications, with MX-ONE Service Node Manager, MX-ONE Provisioning Manager, and Mitel Performance Analytics (MPA). See Single-point-of-entry Management.

For information about the different components/applications, see their respective descriptions.