Multiple terminal services (Forking, Parallel ringing)

The Forking service, available for generic extension types (IP, DECT and mobile extensions), provides the user with one single number simultaneous ring signal on two to eight predefined answering positions for an incoming call to the user. When the user answers the call, the call is directed to the terminal where it has been answered.

The Parallel Ringing service provides the user with simultaneous ring signal on up to three predefined answering positions for an incoming call to the user. When the user answers the call, the call is directed to the extension where it has been answered.

However, the terminals might not ring at the same time depending on their type.

Parallel ringing supports analog, digital, CAS, cordless, IP, IP DECT, WiFi and remote extensions (emergency extension and group number are not permitted). Any combination of the extension types may be used to define a parallel ringing list, but it is only possible to define one remote extension per list at any position.

Note that the terminals in a parallel ring list must have different extension numbers, a main number which belongs to the user, and secondary numbers for the additional devices. The user’s main number is the number that is used (in the directory) and seen by others, irrespective of which terminal that is used for a call.

For more information, see the operational directions for MULTI-TERMINAL SERVICE.