Mitel CMG Presence Engine

Mitel presence and directory engine, the Mitel CMG Server is an integral part of the MX-ONE Solution and together they provide full integration for line-state monitoring using CSTA3 between the MX-ONE and the Mitel CMG Server.

The Mitel CMGServer ensures that directory/contact data and rich presence information, including Mitel CMGPresence Engine, MX-ONE Line state and Calendar integration, is aggregated towards Mitel InAttend users, CMG Web and FMC users.

It also provides a UMCA connector toward MS Teams to allow federation of MS Teams Line State/presence with MX-ONE Line State. This is particularly relevant in a hybrid environment when both MS Teams and MX-ONE are used for voice and sharing common applications such as InAttend. Attendants have immediate visibility of the status of users in both systems enabling them to handle inbound call traffic in an efficient and effective manner. It also allows users in either system to search for a user in the corporate directory and have line state visibility regardless of which system they are based in.