Fixed Mobile Convergence

Today's users are expecting to have all types of communication services combined and integrated into the same application GUI, on the device of their choice, whether in the office or when they are on the move.

MX-ONE sets the standard for Fixed Mobile Convergence (FMC) with its mobile extension feature, whereby mobile phones are integrated as an integral part of the office communications system with access to the complete feature set.

Together with the MiCollab mobile client, MX-ONE takes Unified Communications a step further by adding true user mobility. Designed using a mobile-first design philosophy, MiCollab provides mobile users with a single point of access to communications enabling them to choose how and where to perform their duties irrespective of geographical location. This includes:

• Enabling employees to communicate using their preferred communications type – chat, voice, or point-to-point video - the one that is best suited for the current situation.
• Through the Terminal Selection Service (TSS) in MX-ONE and the corresponding functionality in the MiCollab clients, the users have the freedom to on-the-fly chose which terminals/applications should ring and be used. TSS can be extended also to include public destinations/numbers.
• Improving team-based work with access to persistent, virtual workspaces.
• Reducing communications latency and organizational silos by providing access to connectivity tools that promote the sharing of information across groups enabling employees to make better informed, higher quality business decisions.