CloudLink Gateway Integration

User Feature

Description

(See also the document for CloudLink Integration with MiVoice MX-ONE - Deployment Guide)

Definition

In the Mitel CloudLink environment, the CloudLink Gateway enables the connection between MiVoice MX-ONE and the CloudLink Platform.

The solution between MX-ONE and CloudLink has the following key system functions:

  • API (Application Programming Interface) – API defines the way that the systems will interact with each other.
  • CSTA (Computer Supported Telecommunications Applications) – It provides third-party call control. It is an interface that external computer applications can use to remotely control a phone.
  • SIP (Session Initiation Protocol and Media Handling) – SIP extension is used to provide a valid PBX extension to a softclient, Media Handling provides media capability to the CloudLink solution.

Settings

The solution between MiVoice MX-ONE and CloudLink requires licenses, access to services, and applications. The following sections list the minimum requirements for the basic solution.

  • MX-ONE Requirements
    • MX-ONE Licenses
      • SIP extensions
      • SIP trunk
      • CSTA
      • Provisioning Manager
    • SWA License
  • CloudLink Requirements
    • Partner ID – the Mitel partner needs to have access to CloudLink Services via Mitel MiAccess to be able to set up the solution.
    • Admin account to be used by Provisioning Manager.
    • CloudLink licenses for the specific services, such as MiTeam Meet- ings licenses.

Procedure and function

  • The CloudLink Gateway contains an API that is used to add, change, delete and view users, SIP extensions (softclients), and the SIP trunk in CloudLink Gateway. The MX-ONE Provisioning Manager uses CloudLink APIs to add, change, delete and view information in CloudLink. Depending on the service used in the solution, the Provi- sioning Manager will use one or more APIs to perform each task. The API calls are implemented in the Provisioning Manager software and it is transparent for the system administrator.
  • CloudLink Gateway contains a CSTA server that is used to interact with the different Mitel Call Managers. CSTA III XML is used with MX-ONE.
  • CloudLink Gateway contains a SIP PBX used to interact with the different Mitel Call Managers.The SIP PBX component on the CloudLink Gateway LAN side supports SIP TCP, SIP UDP, and RTP, SRTP (media).