Emergency Calls, SOS Calls

User Feature	Description See also operational directions for EMERGENCY CALLS, SOS CALLS
Definition	The IP phones can call an emergency number when they are logged on. Some terminal types can also call the emergency number when logged off by setting up the emergency call to a specific H.323 or SIP access of MX-ONE. The call is given the highest priority. The MX-ONE sets up the call to an emergency center through an external public destination defined as emergency destination. The A-number of the IP phone, or a Location identity, can be stated by the administrator and is preferably defined according to geographical location. The call will be routed to an emergency center located in the same area as the calling user, to receive help as fast as possible. This feature should not be confused with the facility to call an international emergency call number (for example, 112 or 911) that all extensions are able to call for assistance. For Mitel 6900/6800/6700 SIP phones also the Emergency Location Identification Number (ELIN) and a Location Identity is supported. These numbers can be used as a call ID and caller ID or separate Location Identity (SIP PANI header) in emergency calls, allowing enhanced location information. A similar function is supported for H.323 phones.
Settings	Emergency numbers and area codes are set by the administrator. The location Identities are also set by administrator, per IP domain. Both the IP phones and the Service Node need configuration for the Emergency calls.
Procedure and function	Once a user with an IP phone has made a emergency call, the emergency center is able to dial back to the extension(s) that initiated the emergency call(s). The location data can be conveyed in a few different ways, as Caller Name, Caller User number or as a separate Location Identity (SIP PANI Header). An emergency call can optionally generate an SNMP trap and an alarm which can be used by external applications (e.g. Mitel Mass Notification or Mitel Performance Analytics) for further measures. See the SNMP feature.

User Feature

Description

See also operational directions for EMERGENCY CALLS, SOS CALLS

Definition

The IP phones can call an emergency number when they are logged on. Some terminal types can also call the emergency number when logged off by setting up the emergency call to a specific H.323 or SIP access of MX-ONE. The call is given the highest priority. The MX-ONE sets up the call to an emergency center through an external public destination defined as emergency destination. The A-number of the IP phone, or a Location identity, can be stated by the administrator and is preferably defined according to geographical location.

The call will be routed to an emergency center located in the same area as the calling user, to receive help as fast as possible. This feature should not be confused with the facility to call an international emergency call number (for example, 112 or 911) that all extensions are able to call for assistance.

For Mitel 6900/6800/6700 SIP phones also the Emergency Location Identification Number (ELIN) and a Location Identity is supported. These numbers can be used as a call ID and caller ID or separate Location Identity (SIP PANI header) in emergency calls, allowing enhanced location information. A similar function is supported for H.323 phones.

Settings

Emergency numbers and area codes are set by the administrator. The location Identities are also set by administrator, per IP domain. Both the IP phones and the Service Node need configuration for the Emergency calls.

Procedure and function

Once a user with an IP phone has made a emergency call, the emergency center is able to dial back to the extension(s) that initiated the emergency call(s). The location data can be conveyed in a few different ways, as Caller Name, Caller User number or as a separate Location Identity (SIP PANI Header).

An emergency call can optionally generate an SNMP trap and an alarm which can be used by external applications (e.g. Mitel Mass Notification or Mitel Performance Analytics) for further measures. See the SNMP feature.

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