MiContact Center Enterprise

MiContact Center (MiCC) Enterprise is a call center application, which uses CTI groups, extension agent devices and trunk resources in the MX-ONE Service Node, and thus the dimensioning of these resources must be planned.

For information on the requirements that MX-ONE needs to fulfill before integrating with MiContact Center Enterprise, see Configuring MiVoice MX-ONE for Open Application Server, delivered with the MiContact Center Enterprise documentation.