Mitel CloudLink
CloudLink is an overlay service comprised of three core components: CloudLink Gateways, the CloudLink Platform, and CloudLink Applications. Mitel CloudLink enables organizations to use the latest cloud technologies while protecting and leveraging their existing investments.
CloudLink Gateway - The CloudLink Gateway is the core enablement technology that connects Mitel's on-site call control platforms to the open API CloudLink platform.
CloudLink Platform - The Mitel CloudLink Platform is an intuitive development platform open to application developers, partners and customers. With faster service delivery, optimized costs and the tools to build tailored applications with no development knowledge.
CloudLink Applications - Leveraging Mitel APls and microservices, your custom CloudLink applications can be tailored for specific industries and verticals, continuously developed, rapidly deployed, simple to manage, and deliver real-time communications in ways that meet and exceed your customer needs.
Mitel Applications based on CloudLink
Mitel Assistant – Mitel Assistant creates the link that connects Microsoft Teams users with high quality voice communications powered by Mitel. Using Mitel Assistant and MS Teams integration, MiCollab can integrate with Microsoft Teams allowing customers who use Microsoft Teams for collaboration but need a top-tier communications platform. Mitel brings access to business-quality voice and provides more advanced telephony features.
Voice Assist – Mitel Voice Assist is an intelligent, cloud-based, auto attendant workflow using Mitel's no-code/low-code platform. Mitel Voice Assist integrates advanced capabilities such as Text to Speech and Speech Recognition with easy to build, deploy, and manage workflow templates
MiTeam Meetings - MiTeam Meetings is a cloud-based video solution based on CloudLink, making it easy to deploy, manage, and support
MiCollab Chat - MiCollab is a foundation for providing Mitel customers with exciting new features/capabilities at an accelerated rate using microservices built within the CloudLink environment.