Computer Supported Telecommunications Applications (CSTA), Phase 3

System Feature	Description (See also the description for CSTA PHASE III)
Definition	CSTA Phase III is an application protocol that enables a computer domain to communicate with a telephony domain. Both the XML protocol and XML via SIP (TR87) is supported. CSTA enables third party call control, and is used fore example by Call Center applications, such as MiContact Center Enterprise. Note: Support for CSTA1 and CSTA3 with ECMA 285 ASN.1 and WebServices (SOAP) has been withdrawn.
Settings	The CSTA interface and its configuration is set up by the administrator.
Procedure and function	When a call arrives, event messages are sent from the MX-ONE to the connected computer where a CSTA application is executing, to inform it of the event(s). An event message contains information such as which extension received the call, who is calling and which number was dialed, and which service is invoked. Application Session Services (authentication of the application) are supported. Both monitoring of device (most types of devices) and monitoring of call is supported. The application can send service requests to the MX-ONE, and get telephony services executed. Inbound and Outbound call center calls can be supported, but also any basic call.

System Feature

Description

(See also the description for CSTA PHASE III)

Definition

CSTA Phase III is an application protocol that enables a computer domain to communicate with a telephony domain.

Both the XML protocol and XML via SIP (TR87) is supported. CSTA enables third party call control, and is used fore example by Call Center applications, such as MiContact Center Enterprise.

Note: Support for CSTA1 and CSTA3 with ECMA 285 ASN.1 and WebServices (SOAP) has been withdrawn.

Settings

The CSTA interface and its configuration is set up by the administrator.

Procedure and function

When a call arrives, event messages are sent from the MX-ONE to the connected computer where a CSTA application is executing, to inform it of the event(s). An event message contains information such as which extension received the call, who is calling and which number was dialed, and which service is invoked.

Application Session Services (authentication of the application) are supported. Both monitoring of device (most types of devices) and monitoring of call is supported.

The application can send service requests to the MX-ONE, and get telephony services executed. Inbound and Outbound call center calls can be supported, but also any basic call.

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