MiContact Center Enterprise

MiContact Center Enterprise (former Solidus eCare or MiCC Solidus) is a Contact Center application which is integrated with the MX-ONE system, but can also be used with many other call managers.

MiContact Center Enterprise is an all-in-one, adaptive and flexible platform for Unified Communications and Collaboration (UCC), mobility, contact center, business process automation, analytics and reporting, as well as service and database integration. InAttend can also be a contact center agent.

The following functionalities are added in MiContact Center Enterprise (9.x) with MX-ONE:
  • Mobile applications for the agent and supervisor.
  • Social media connection for handling Facebook and Twitter messages.
  • BluStar Agent enhancements.
  • Integration with Applications Connectivity Server (ACS) for switch independence

For further information, refer to the product documentation and release notes on MITEL MICONTACT CENTER ENTERPRISE available on the Mitel Knowledge Base.

Parent topic: Integrated Components/Applications
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