Fault Code 5:25 - File Error for Voice Announcement Data

Fault Code Description

This alarm is sent from the MGU board when there are problems to store media files on the board. Possible information with the alarm can be:
  1. Total media file size exceeds maximum limit (skipping files) The maximum limit is 30 MB.
  2. Number of media files exceeds maximum limit (skipping files) There can be maximum 250 files downloaded.
  3. Removing unsupported file format: <media file name>
  4. Error downloading to DSP memory, error code: <error code> (download stopped)

Measure

Exceeded limit

For fault reason 1) and 2) check which voice records that have been loaded. Use the command recorded_announcement_prompt -p

Remove records to free the memory area. Use the command recorded_announcement_prompt-e

Wrong format

For reason 3) use a supported file format.

Other error

The type 4) error should normally never happen. If it does, it can be due to a hardware failure.

Consult an expert.

Parent topic: Domain 5 - Media Gateway
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