Automatic Call Distribution

Refer to the Automatic call distribution O&M documents for detailed description.

Automatic call distribution allows several individuals (agents) to handle a large quantity of incoming calls. The agents can be selected in different ways, for example, in the order they where initiated or the agent who has been free the longest time.

Initiation of Automatic Call Distribution

Initiate an automatic call distribution group and affiliate it to a customer with the command ACGRI.

Key ACGCP to verify the result.

Parent topic: Execution
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