Problems to Log In
| Error Condition |
Possible Cause |
Corrective Action |
|---|---|---|
| Unable to log in. |
The user is not registered in the system |
The administrator must register the user in the User task. |
| Unable to log in. |
Incorrect User Id or password has been entered. |
Enter correct User Id and password. The password is case sensitive, make sure that Caps Lock is off. |
| Unable to log in. |
The user has been locked after three failed login attempts. |
The administrator must unlock the user in the Unlock task. Some users, for example the super user, have auto unlock privileges, that is, they are automatically unlocked after 20 minutes. |
You are not authorized to access MX-ONE Manager is displayed. |
You do not have access to any of the tasks in MX-ONE Provisioning Manager. |
Ask an administrator to add privileges in your security profile to be able to access tasks in MX-ONE Provisioning Manager. |
| Unable to log in. |
Problem with AD authentication. |
See document AD authentication, Description. |