Activation/Deactivation

Direct diversion to an individual divertee position is permitted for extensions.

If the divertee position is a common or customer divertee position, activation is permitted, if there is a predetermined divertee position and the controlling extension has a class of service for direct diversion. If the controlling position is a hunt group or an ACD group, no class of service check is performed.

The activation or deactivation of internaldirect diversion is carried out with a procedure and can be executed from the controlling extension, the divertee position a PBX operator, CSTA application request, an extension with the class of service allowing it. The divertee position is not verified.

The activation or deactivation of network direct diversion is carried out with a procedure and can be executed from the controlling extension, a PBX operator, CSTA application request, an extension with the class of service allowing it. The divertee position is not verified.

When activation/deactivation of direct diversion is initiated from one of the common or customer divertee positions the common or customer divertee position for internal calls is used. If this is not initiated, the procedure can be performed at the common or customer divertee position for calls within private networks. If this is not initiated either the procedure can be performed at the common or customer divertee position for calls from the public network. If this is not initiated either the procedure can be performed at the common or customer divertee position for calls from the operator.

Activation of an internaldirect diversion for a hunt group can be executed through a procedure from a PBX-operator, CSTA application request, an extension with the class of service allowing it or a member of the group.

Activation of an internaldirect diversion for an ACD group can be executed through a procedure from a PBX-operator or CSTA application request.

Deactivation of an internaldirect diversion for a hunt group can be executed through a procedure from the divertee position, CSTA application request, an extension with the class of service allowing it or a member of the group.

Deactivation of an internaldirect diversion for an ACD group can be executed through a procedure from the divertee position, a PBX operator or CSTA application request.

Activation/deactivation of a networkdirect diversion for a hunt group can be executed through a procedure from a PBX-operator, CSTA application request, an extension with the class of service allowing it.

Activation/deactivation of a networkdirect diversion for an ACD group can be executed through a procedure from a PBX-operator or CSTA application request.

If the procedure cannot be executed due to class of service barred, a rejection message is sent.

where FC is the service code for direct diversion, D1 is the directory number of the extension, hunt group, ACD group and D2 is the divertee position.