Extension Handling Details
If the extension already exists, an option in the PM Active Directory task will decide if the request shall fail or if it shall assign the existing extension as a shared extension to the new user. By the term fail, it is meant that the extension part of the request will not go through. The user as such will still be added.
As Active Directory only automatic sends notifications for user additions and changes, not for removal of users, Provisioning Manager will have to check for removed users with a specified interval.
If PM is set to not remove extensions when a user is removed in AD, then, potentially, shared extension setting must be set to enable the user to be assigned to already existing extensions. The same logic applies for mailboxes.
If a user is removed from AD, the PM setting for removing or keeping mailboxes must be adhered to. If the user has been assigned with extensions, these extensions will not be removed.
The phone numbers listed in AD may be listed in international format. They will be cut to the specified number length when used to add a new extension. Non-digit characters will also be stripped. If the number is not a number, then no action shall be made.
Example of numbers:
+46 8 56867074
+46 8 568 xxxxx
+1 905-760-1234
+46 (0)8 1234567
AD administrator must have the master list for extension numbers and is responsible for the allocation of numbers as no list of available numbers will be available in the AD Users and Computers tool.
There
is an option to add Other
numbers for each telephony field,
that is, additional numbers, in the AD GUI. Because these are not
tagged separately, it will not be possible to handle them separately
and they will therefore become additional numbers of the same extension
type and based on the same template.