Voice Announcements for PBX Group Calls
When a call is made to a PBX group, depending on the status of the group, different kinds of announcement can be provided to the calling party.
Following announcement types can be provided to a PBX group call:
- Group welcome announcement
- Group queue announcement
- Group repeat queue announcement
- Group continuous queue announcement
Group continuous parking announcement
If a call is diverted to a PBX group, the diversion announcement will be provided before the group announcement.
If a call is re-queued, e.g. after ring time-out on a generic extension member, no announcements can be played. Neither repeated queue announcements nor continuous queue announcements. The caller will get queue tone/ring tone from that moment.
If voice announcement (welcome or queue announcement) is being played for a call to PBX group, and the selected member is a generic extension, which still has not been alerted, and the member extension in this state makes an outbound new call, and thus suddenly becomes not selectable in the group, the group call will fail with a busy or no-progress message to the caller, instead of rerouting to other destination, or re-queuing towards the group, trying to find another member.