Voice Announcement at PBX Operator Answer

An operator answer announcement can be provided to both the calling party and the operator when a new call is answered.

After the announcement has been played, the connection from the voice announcement equipment to the operator and the calling party is released. Then, the operator and the calling party are interconnected.

The announcement to be played is determined by the identity of the operator and the origin of the call, that is, the type of call to the operator is determined with I/O command. An announcement may be defined for a single operator, for a group of operators, or for all operators.

If this kind of announcement is the only one initiated for the operators, it can be used like a Welcome message.

When a call is diverted to a PBX operator and the diversion announcement is to be provided, the diversion announcement will be played before the PBX operator answer announcement.

When the diversion announcement is completed, the call is routed to PBX operator and the PBX operator answer announcement will be started when call is answered by the PBX operator.