Hospitality Communication Systems
The complete MX-ONE Solution is based on MX-ONE combined with either Mitel Connected Guests or an external Hospitality Middleware certified to work together with MX-ONE.
- FOS/PMS connectivity
- Check-in and check-out of guests
- Voice-mail and Wake-up
- Call accounting
- Diavox Hospitality Media Gateway Application.Figure 1. Cooperating Parts in the Hospitality Application
- Diavox Hospitality Media Gateway Application.Figure 2. Cooperating parts in the Hospitality application
- Standard MX-ONE PBX
- Hospitality Application System license
- SIP-, Analog-, or other types of telephones for Guest Rooms
- SIP- or Digital telephones for Service Quarters
- MX-ONE Service Node Manager
- InAttend
The Integrated application consists of the products above plus the following Connected Guests products:
iCharge is the application that connects the other parts and external applications and products like the PBX, the hotel’s front office system, smart TV, and so on. It also handles the call charging.
InnLine is a voice mail system specially designed for hospitality. In addition to hospitality voice mail, it also handles wake-up and service- and housekeeping codes.
iConnect enables guest to use the smart phone as a guest room extension. This is used together with:
IP Guest Services that is a smart phone application and a server application that gives the guest access to hotel services like hotel information, room service ordering, phone directory, and so on, which are all defined by the hotel.
IP Connect is handling High Speed Internet Access, Management and Billing.
HotelMGR is a Service ticket management system.
iCharge is mandatory and InnLine is used virtually in all hotels. IP Connect and HotelMGR are not involved in the MX-ONE integration.
See Mitel ConnectedGuests documentation for the configuration of the applications.