General

Automatic Network Call Distribution (ANCD) provides possibilities to intelligently distribute calls to ACD groups located in the same or different nodes of an ANCD network. The ANCD network consists of an MX-ONE ISDN or H.323 network, or parts of an MX-ONE ISDN/H.323 network. ANCD is a powerful complement to the basic ACD feature.

All MX-ONE nodes comprising an ANCD network must be running MX-ONE version 3.1 or later. Inter-operability with ASB 501 04 or MX-ONE 3.0 is not supported.

The ANCD makes it possible to distribute incoming calls to different ACD groups based on the status of the ACD groups that are handling the required services. The involved ACD groups can be located in the same or different nodes. The distribution functionality can be used to distribute calls to the ACD group which provides the best answer capability for the moment, and it can also be used to redistribute calls from one ACD group to another at overflow situations. It includes additional functions like:

• Multi layer architecture
• Predictive Routing
• Conditional Routing
• Intelligent Networking of Multi site MX-ONE ACD system
• Open and close gate of ANCD traffic
• One or two way participation