Example

General

The example here illustrates the initiation of an ANCD group. Two single LIM exchanges have been considered. A pictorial representation is also given.

The superior ANCD group is initiated in NODE1 with two satellite groups as members. One satellite ACD group is initiated in NODE1 and a second satellite ANCD group is initiated in NODE 2. Calls to the superior ANCD group will be distributed to the best available satellite group and calls to the satellite groups (in case if the agents are not available) will be overflowed to the superior ANCD group. This example only gives the initiation of ANCD group, for ACD groups see operational directions for AUTOMATIC CALL DISTRIBUTION, AC.

Prerequisites

• Example of an ANCD network configuration with ANCD groups and ACD groups

• ANCD GrpNumber: 20000
• ANCD1 GrpNumber: 10000
• ACD1 GrpNumber: 21000
• ACD2 GrpNumber: 11000
• ACD3 GrpNumber: 12000

Execution

Step 1: Command Initiations on Node1

Please see operational directions AUTOMATIC CALL DISTRIBUTION, AC for ACD group initiation.

01 and 02 are the external destination codes for the routes defined from NODE 1and NODE 2 respectively, to the other node.

Initiation of number series for ACD and ANCD groups

number_initiate -numbertype ex -number 20000,21000

Initiation of an ANCD node identity and an information channel

NCNOI:NODE=1;

NCICI:IFCIND=10;

Initiation of the ANCD communication between nodes

NCCOI:NODE=2,CHO=1,IFCIND=10;

Step 2: Initiation of an extension group common service profile

extension_group_profile -i --extg-csp 4 --extg-type 2 --extg-sub-type 4 --extg--serv 10000000000 --extg-traf 9

Initiation of an ANCD group and category data

NCGRI:ANCD=20000,LIM=1,SERV=1,TRAF=9,SEL=0,MAXTIM=120;

Initiation of a satellite ANCD/ACD group

NCSGI:SAT=21000,ANCD=20000,INFTYP =P;

Initiation of an ANCD group member

NCGMI:ANCD=20000,SAT=21000;

NCGMI:ANCD=20000,SAT=10000,NODE=2,DISTNO=0110000;

Initiation of traffic distribution

NCGTI:ANCD=20000,SAT=21000;

NCGTI:ANCD=20000,SAT=10000;

Step 3: Command Initiations on Node2

Initiation of number series for ACD and ANCD groups

number_initiate -numbertype ex -number 10000,11000,12000

Initiation of an ANCD node identity and an information channel

NCNOI:NODE=2;

NCICI:IFCIND=10;

Initiation of the ANCD communication between nodes

NCCOI:NODE=1,CHO=1,IFCIND=10;

Initiation of an ANCD group and category data

NCGRI:ANCD=10000,LIM=1,SERV=1,TRAF=9,SEL=0,CUST=1,MAXTIM=120;

Step 4: Initiation of an extension group common service profile

extension_group_profile -i --extg-csp 4 --extg-type 2 --extg-sub-type 4 --extg-serv 10000000000 --extgtraf 9

NCGRI:ANCD=10000,LIM=1,EGCSP=4,SEL=0,CUST=1,MAXTIM=120;

Initiation of a satellite ANCD/ACD group

NCSGI:SAT=11000,ANCD=10000,INFTYP =E;

NCSGI:SAT=12000,ANCD=10000,INFTYP =E;

NCSGI:SAT=10000,ANCD=20000,NODE=1,OFLNO=0220000,INFTYP =P,OFLTIM=60;

Initiation of an ANCD group member

NCGMI:ANCD=10000,SAT=11000;

NCGMI:ANCD=10000,SAT=12000;

Initiation of traffic distribution

NCGTI:ANCD=10000,SAT=11000;

NCGTI:ANCD=10000,SAT=12000;