PARNUM=171

ACD call qualification code length

Format

PARNUM=171, PARVAL = D1

D1 =

2 - 5

Maximum number of digits in a call qualification code.

Function

The parameter states the maximum Call qualification code length that will be accepted for calls to ACD agents. Call qualification code can be entered by an ACD agent while a call is in progress or during clerical time. The Call qualification code is saved for each call and can later be used for classification of the calls.

The Call qualification feature can only be used within Automatic Call Distribution.

Example

The maximum number of digits in a Call qualification code will be 4.
PARNUM=171,PARVAL=4

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