Automatic Network Call Distribution

System Feature
Definition	The Automatic Network Call Distribution (ANCD) makes it possible to distribute incoming calls to different ACD groups based on the status of the ACD groups that are handling the required services. The involved ACD groups can be located in the same or different nodes. The distribution functionality can be used to distribute calls to the ACD group which provides the best answer capability for the moment, and it can also be used to redistribute calls from one ACD group to another at overflow situations. ANCD is a powerful complement to the basic ACD feature.
Settings	ANCD groups are set by the administrator.
Procedure and function	-

System Feature

Definition

The Automatic Network Call Distribution (ANCD) makes it possible to distribute incoming calls to different ACD groups based on the status of the ACD groups that are handling the required services. The involved ACD groups can be located in the same or different nodes. The distribution functionality can be used to distribute calls to the ACD group which provides the best answer capability for the moment, and it can also be used to redistribute calls from one ACD group to another at overflow situations.

ANCD is a powerful complement to the basic ACD feature.

Settings

ANCD groups are set by the administrator.

Procedure and function

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