Information System/Interception Service (ICS)

Definition

An information system can consist of, for example, a message switching system of type interception computer, or voice mail system. The MX-ONE uses a standardized interface (GICI) between the exchange and the interception computer, where the systems can exchange information. The feature message diversion is activated by an extension procedure containing an interception message. The interception message is sent to the connected interception computer. All new calls to an extension which has activated interception diversion are diverted directly to an answering position programmed as the Message Diversion position. The purpose is to provide answering position personnel with a better means of giving callers meaningful interception messages. The features message and diversion message waiting are related to this feature.

Settings

The information system/interception service is set up by the administrator.

Procedure and function

The procedure for booking message diversion includes an interception message which is sent direct to the interception computer.