Adding Zoom Users to the Mitel Integration

As an administrator, you can set up users for the Zoom-MX-ONE integration.

Prerequistes:

  • You have a Zoom account, Business or Enterprise.

  • You are an Account Owner or Admin with a Role for managing Users, Phone System Integration, and Zoom Phone.

  • You have added Zoom users and assigned licenses to them. Zoom user accounts are activated.

  1. Log in to the Zoom Admin Portal.
  2. Navigate to Account Management > Phone System Integration.

    The Integrated users tab is displayed.

  3. Click Add users.
    The Add users window pops up.
  4. Select the user(s) you want to activate.
    Note:

    You can add a maximum of 50 users at a time.

    Ensure that the email address of the user(s) you add matches the email address that was used while creating the Zoom user and the assigned license.

  5. Click Add.

    The new user(s) will be added under the Integrated Users tab with the status Pending SIP credential.

    This status will be updated once the MX-ONE subscriber-Zoom user integration is completed.

    To add non-Zoom users to Zoom directory, refer to the Creating a shared directory of external contacts page and MX-ONE BYOC documentation.

    To import users with a CSV file, refer to Zoom-Mitel Phone System Integration support page.

Parent topic: Configuring Phone System Integration Settings
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