Introduction

This document outlines how to connect the MiVoice MX-ONE and MiVoice Border Gateway SBC (MBG SBC) to Zoom.

Zoom is a cloud-based phone system that provides voice communication features such as call management, call forwarding, voicemail, and integration with Zoom Meetings. The Zoom - Mitel Phone System Integration (PSI) solution offers a hybrid communication model that enables users to maintain the telecommunication functions with their MiVoice MX-ONE Voice system while extending its functionality with Zoom's cloud-based features.

This integration allows Zoom's Phone tab to become a SIP Softphone that registers to the Mitel Calling Platform, utilizing the MBG SBC. The MBG SBC acts as a secure connection between your on-premises Mitel PBX and Zoom Workplace clients. This allows various Zoom PSI endpoints - including desktop clients, mobile devices, and desk phones to connect directly to your Mitel system via SIP registration.

The Zoom-Mitel PSI integration requires all key components to be properly configured within the user environment. This guide provides the essential setup steps to establish secure, reliable communication paths that will enhance your organization's collaboration capabilities.