MiCollab Server Configuration:

Via the MiCollab Server, configure the Location Service under MiCollab Client Service > Administrator Interface > Enterprise Tab > Location Service Configuration.

Figure 1. Location Service Configuration

Field	Notes
Location Service	NG911 Provider
URL	NG911 LIS Server URL
HeldOrgId	HELD Organization ID
Secret	HELD+ Secret Key
Confirm Secret	HELD+ Secret Key
Virtual Environment	If the Virtual Environment checkbox is checked, then the clients are virtualized. That means, the Virtual Environment checkbox will enable theadministrator to declare whether their clients are running in a virtual environment or not, that is, VMWARE Horizon, Citrix, or RDS.

Via the MiCollab Server, configure the Emergency Dial Plan under MiCollab Client Deployment > Deployment Profiles > Emergency Numbers.

The emergency number 911 must be added as part of the Emergency Numbers in the dial plan.

Note that IFT/EFT sites should enable 933 in the emergency number list for testing/integration.

Figure 2. Manage MiCollab Client Deployment

Additionally, each MiCollab client will need to install the Mitel Network Helper, and enter or confirm their location in the MiCollab Client.

Figure 3. Emergency Location

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