Geolocation (Held) - MiCollab Desktop Client Call

The MiCollab client phone number (full DID number) or extension number needs to be added as a subscriber in Intrado ERS portal.

In the MX-ONE emergency location database, there is no specific configuration for the MiCollab Client. Only the Customer ID might be defined in the emergency database.

When the user updates the location in the MiCollab client, it sends the location information to Intrado via HELD protocol and then the location is updated in the ERS portal.

An ERL ID is generated for that location, please see the following figure.

MiCollab client provides the ERL ID in the Geolocation header to MX-ONE during the emergency call and MX-ONE sends it to Intrado via SIP trunk.

The following figure shows the MiCollab Client configured with the Emergency Location. The user has defined the current address and made an emergency test call.

The following example shows a MiCollab client call using HELD protocol in the Call History for analysis.

The number 67360 is the extension number defined in MX-ONE. The number conversion in MX-ONE appends 48568 to complete the phone number (full DID number) when sending the call to Intrado. There is no configuration in MX-ONE in the Emergency Location database for the extension number or directory number 67360.

From the SIP Invite, the "Geolocation" header is used to identify the location (ERL ID) and the "PAI" header is used to identify the callback number and the subscriber. As this call can be identified by the Intrado system, the call is redirected to the PSAP.