Hospitality Operation

When the guest checks-in, the FOS usually gets the guest information like name, language, and so on, with the corresponding room number and extension. These data are being sent to the Hospitality Middleware. The Middleware then sends the data to MX-ONE Service Node Manager via SOAP XML over HTTP or HTTPS. This will enable the guest to make an outbound call on the phone and display the guest name on the phone display.

If the guest calls the service quarter operator from the room phone, hotel staff will know who the caller is and the language preferred if given in the FOS as it will be displayed on the service quarter phone. The same data will be passed from the FOS to MX-ONE for the other hotel transaction like check-out (bar the phone from making an outside call), room swap and name swap.