ACDNUM=5
ACD call overflow to the next free ACD agent.
Format
ACDNUM=5, ACDVAL = D1 |
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D1= |
0 |
ACD call will continue to reach next free ACD agent on Time Expiry. I.e. Maximum ringing time on ACD agent. |
1 |
ACD call will not be distributed to next free ACD agent on Time Expiry. I.e. Maximum ringing time on ACD agent. |
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Function
The parameter states whether the ACD call will continue to reach the next free ACD agent or not be distributed to the next free ACD agent on timer expiry, that is, the maximum ring time on an ACD member.
Example
- The ACD call will not be distributed to reach the next free ACD agent on timer expiry.
ACDNUM=5, ACDVAL=1
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