Step by Step

1. Click on Wrapup code in the in the screen pop of the email.
2. Select one of the following options:

   If	Then
   Simple wrapup is enabled for the relevant queue.	Select the check box for the desired wrap up reason.
   Multiple wrapup has been enabled for the relevant queue.	Click on the desired group of wrapup reasons. Select the check box(es) for the desired wrapup reason(s). If you want specify a wrapup reason of another group, repeat the two steps.

3. Click Close.