Step by Step

1. Click on Reports in the sidebar.
   If required, click on the to show this button.
2. Locate the desired report template and click on it.
3. Use the report parameters to define the time period and, if necessary, entities to be measured (queues, agents).

   INFO:

   The report parameters depend on the selected report template.
4. If the Business Hours Only check box appears, select one of the following options:
   • If you want to restrict the reporting period to business hours, select the Business Hours Only check box.
   • If you do not want to restrict the reporting period to business hours, clear the Business Hours Only check box.
5. Click on Display.
6. Click on Close.