The main window consists of the following elements:

1. Top bar displaying:
   • The agent's profile picture, first name, last name and current status.
   • Dial / Search field.
2. Sidebar with the following options:

   Symbol	Action	Description
   	Login Logout	Login to queues Logout of queues
   	Assistance	Open the Assistance window to request assistance
   	Work Time	Request work time (60 seconds increments)
   	Break	Go on a break
   	Receive Calls	Become available to receive calls again
   	Live Calls	Open or close the Live Calls panel
   	Instant Message	Open the Instant Message window
   	Internal Directory	Open or close the Internal Directory panel
   	Attendant Buttons	Open or close the Attendant Buttons panel
   	Wallboard	Open or close the Wallboard panel
   	Calls List	Open or close the Calls List panel
   	Reports (Only for agents with the Supervisor or Administrator authorization level)	Opens the Reports window to create reports for calls, queues, agents, grades of service (GOS) and wrapup reasons in myAgent
   	Admin (Only for agents with the Supervisor or Administrator authorization level)	Open WBM
   	Setup	Open the Setup window to configure myAgent
   	Help	Bring up the online help

   When there is not enough space to show all sidebar options, the double ellipsis icon appears and the bottom of the sidebar. You can click on this icon to display a list of options that did not fit.
   A blue vertical line to the left of a sidebar option indicates that the corresponding panel is open in the main window of myAgent.
   A light blue vertical line to the left of a sidebar option indicates that the corresponding panel is open in a separate application window.
3. Agents Binding List: Shows the assignment of agents to queues as well as the current agent status.
4. Panels area: Displays up to two of the following panels:
   • Live Calls
     Shows details on the current calls, fax and email in real time.
   • Instant Message
     Allows the exchange of texts as instant messages, while sent and received messages are displayed as conversations in the Instant Message window.
   • Internal Directory
     Shows details of the internal directory contacts.
   • Attendant Buttons
     Provides buttons for fast access to internal subscribers.
   • Wallboard
     Shows one of the following (switchable via the panel's options):

     • Wallboard (default): Call, fax and email statistics for the current day in tabular form.
     • Grade of Service graph: Call, fax and email statistics for the current day in graphical form.
     • Average Times graph: Statistical details on the waiting times and talk/reading times for the queued calls, fax and email on the current day in a graphical chart.
   • Calls List
     Shows details on the previous calls, fax and email.
5. System bar with information on the software version of myAgent.

When myAgent starts, the panels area displays the Live Calls and Wallboard panels.

You can open or close panels as you want. However, the panels area of the myAgent's main window cannot display more than two panels at a time.

If the panels area already displays two panels, then any new panel that opens in the main window of myAgent, will replace an existing panel in the panels area. The panel that is replaced is the one with the lowest display priority. The display priority of a panel is the order in which a panel's icon appears in the sidebar. The Live Calls panel has the greatest display priority and cannot be automatically replaced by another panel in the main window of myAgent.

If you want to have more than two panels open at the same time, some of them must be opened in a separate application window. By default, the Internal Directory panel, opens in a separate window. You can also pop in a panel that is currently displayed in the panels area and have it opened in a separate application window, as described in Section 13.2.