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7.3.1. Recording Calls as a Supervisor or Administrator Previous topic Parent topic Child topic Next topic

Prerequisites

Live recording is enabled in the communication system.
You are an agent with the authorization level of a Supervisor or Administrator.
The Live Calls panel is open; see Section 6.2.1 .

Step by Step

  1. On the Live Calls panel locate the relevant call and click on Record in the context menu of this call.
  2. If you want to stop the recording before the call ends, click on Stop Rec. in the context menu of this call.

Related information

‣ Section 6.9.6. Listening to a Caller's Recording

OpenScape Business V3, myAgent, User Guide, Issue 15, ID: P31003P3030U125017619
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