The wallboard contains call, fax and email statistics for the current day in tabular form.

As an agent with the Agent authorization level, you can see every queue to which you are currently assigned. As an agent with the authorization level of a Supervisor or Administrator, you can see all queues as well as their total values. The following values are displayed:

• Queue
• Calls Queuing
  Number of calls, fax and email.
• Agents Logged In
  Number of logged in agents.
• Longest Call Queuing
  Duration of ongoing wait time in seconds for the oldest call, fax or email.
• Longest Idle Agent
  Duration of time passed in seconds since receiving the last call, fax or email.
• Calls Answered Today
  Total of answered calls and received fax and email today.
• Calls Abandoned Today
  Total of abandoned calls and email today.
• Total Calls
  Total of answered calls, received fax and email, and abandoned calls and email (not including the currently queued calls, fax and email).