6.13. Average Times 
The Average Times graph shows a bar diagram in real time with statistical information on waiting periods in queues and talk times for the current 24-hour period.
As an agent with the authorization level of an agent, you can see every queue to which
you are currently assigned. As an agent with the authorization level of a Supervisor
or Administrator, you can see all queues. The following values are displayed:
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Average time in queue (seconds)Updated on completion of every new inbound call and every new inbound fax and email received.
-
Average talk time (seconds)Updated on completion of every new inbound call and every new inbound fax and email received.