14. Configuration 
You can configure myAgent to suit your requirements, e.g., to customize its behavior for calls.
My Personal Details
In addition to your office phone number (extension),
you can specify your mobile phone number, two different external numbers and
your home phone number. For each of these numbers, you can configure whether or
not they are to be displayed in the internal directory.
You can enter your
email address in order to be reachable by email.
In order to use email, the
administrator of your communication system will need to have configured the
sending of email.
My Picture
You can provide an image of any file size. The communication system saves a copy with a width and height restricted to 200 pixels.This picture will be shown to other subscribers when they position their
mouse pointers over your entry in the internal directory (Extension column).
Appearance
You can customize
the appearance of myAgent choosing between two different interface colors,
showing user pictures in attendant buttons and showing statistics in agent
binding tooltips.
Notifications
You can customize the screen pops to only show the areas you really want to
display.
Attendant Buttons
Customize the attendant buttons by adding, renaming, auto-populating
attendant groups, copying from another user or setting a number of attendant
buttons.
Queue Visibility
As an agent you can select which queues should be displayed in the agent binding
list.
Hot Keys
Through the use of
hotkeys, you can speed up your work with myAgent.
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Global Hot KeysYou can use the function keys F1-F12 on the keyboard of your client PC together with the Ctrl+Shift, Ctrl+Alt or Shift+Alt key combinations as hotkeys for the following functions:
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Answer/Release call
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Transfer
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Display ScreenPop
The only precondition for this is that the desired function key or key combination is not already being used by another application. -
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You can assign the following functions to the F1 through F12 function keys and/or the numeric keypad keys on the keyboard of your client PC:
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Help (bring up the online help)
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Setup
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Internal directory
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Calls List
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Search
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Answer / Release call
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Hold / Unhold
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Call Transfer
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Reschedule
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Dial
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Record
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Sensitivity
Allows you to configure whether other users will be able to see the caller you
are talking to and if they can copy your BLF layout.
Miscellaneous
Configure the transfer method by choosing one of the two options: Blind Transfer,
Supervised Transfer. Also enable or disable live search and export
configuration.