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7.3.3. Sending the Recording of a Call by Email Previous topic Parent topic Child topic Next topic

Prerequisites

You are an agent with the authorization level of a Supervisor or Administrator.
The Calls List panel is open; see Section 6.9.1.

Step by Step

  1. On the Calls List panel locate the relevant recorded call and click on Send in Email in the context menu of this call.
    The system's default email client opens. The contact name, the phone number and the agent information are provided in the body of the email.
  2. Enter the email address of the desired recipient(s) in the To and Cc fields.
  3. Enter the desired text in the Subject field.
  4. Click on Send.
    The recording of the call is sent as a WAV file in the attachment of the email.