6.2.2. Sorting Live Calls 
An arrow next to a column header in the Live Calls panel indicates that the column is used for sorting the list of live calls. It also indicates whether the list is sorted in ascending or descending order.
Step by Step
- To change the column that is used for sorting, click on the column header that you want to use, e.g., Last Name.
- If you want to reverse the sort order, click on the column header again.