Mitel Assistant Application

An Administrator of Microsoft Teams can add the Mitel Assistant application and make it available to MS Teams users.

Users can log in to CloudLink within the Mitel Assistant application to view call history and report issues. Users who already use CloudLink-based authentication in other applications such as MiCollab, MiTeam Meetings, and Mitel One can use the same credentials as for those applications to log in to CloudLink within Mitel Assistant. CloudLink-based authentication is optional in the MiCollab solution.

For more information about the Mitel Assistant application, see Mitel Assistant User Guide.

If CloudLink-based authentication is not already being used in an existing solution, then as an Account Administrator, you can do either of the following:
  • Configure the Azure AD SSO and Azure AD Sync integrations in the CloudLink account.

    If the CloudLink account is configured with both the Azure AD Single Sign-On and the Azure AD Sync integrations, then users assigned to the SCIM application in Azure AD can use their enterprise credentials to log in to CloudLink within the Mitel Assistant. These integrations are recommended when integrating CloudLink with MS Teams.

  • Send a welcome email to the users.

    Users who receive this email can use the link/button in this email to activate their CloudLink account and set a password if SSO is not enabled for them. They can then use this password to log in to Mitel Assistant.

Note: Mitel recommends enabling Azure AD SSO and Azure AD sync (SCIM) for your customer accounts. Enabling Azure AD SSO is recommended so that users can use the same login credentials that they use for MS Teams to log in to Mitel Assistant. Enabling Azure AD sync is recommended for the alignment of user names between Mitel Assistant and MS Teams. For more information,

see Integrating Third-Party Applications with CloudLink Accounts.

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