Configuring the MiVoice MX-ONE CSTA Server

The MiVoice MX-ONE and CloudLink use the CSTA (Computer Supported Telecommunications Application) protocol for all call control / CTI signaling between the two products via the CloudLink Gateway.

As with many other integrations, MX-ONE must have the CSTA Server function enabled to allow the CloudLink Gateway to connect via the protocol.

This is activated on MX-ONE via the Service Node Manager tool, accessed via Provisioning Manager via the MX-ONE subsystem.

  1. In the Services/CSTA Server menu, choose the CSTA Server option on the left.
    Access the CSTA Server page

  2. Click the Add button.


    Add the CSTA Server

  3. Choose the MX-ONE Server (LIM) that will communicate with the CloudLink Gateway. The options shown in the following image are the default:


    CSTA Server default options

If the CSTA server is already being used on MX-ONE to communicate with a different additional platform (such as MiContact Center Enterprise) using the same CSTA settings required for CloudLink Gateway but a different port number, then that port number should be used.

The port number chosen in Service Node Manager is then specified during the CloudLink Gateway configuration in Mitel Administration.

Parent topic: Service Node Manager
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