Console Menu for CloudLink Gateway

The Console menu in CloudLink Gateway allows commands to be run locally for the physical and the virtual gateway. Functions such as Data Reset, Factory Reset, Enable/Disable SSH access for Mitel support, Ethernet configuration, Hostname, and Download logs can be performed using these commands.

To access the Console menu, press ALT+F2 for Windows and FN+F2 for MAC.

To exit the Console menu and return to home screen, press ALT+F1 for Windows and FN+F1 for MAC.

Data Reset

Data Reset allows you to reset the data that is stored on the gateway during onboarding.

Factory Reset

Factory Reset allows you to reset the boot and root partitions to factory default. During a factory reset process, the application reboots, starts the recovery system, and then restores the boot and root partition. This process may take 15-20 minutes.

For virtual gateways, Factory Reset option is not available. To do a factory reset, redeploy and follow the deployment guide.

Enable/Disable SSH access

By default, SSH access is disabled. SSH will be requested only by Mitel support to investigate customer issues. Selecting the SSH option enables SSH on the physical gateway for 24 hours unless it is disabled manually within this time. When SSH is enabled, a line of text is displayed above the Menu option indicating that SSH is enabled.

Ethernet configuration and Hostname

Ethernet configuration and Hostname allows you to configure local IPv4 settings and hostname of the gateway.

Download logs

The Download logs option can be used to download logs in cases where the gateway does not connect to the CloudLink Platform. When you click Download logs, a confirmation box is displayed with the message "Create an unreproducible and temporary log archive URL". Click Yes to continue (the download takes up to couple of minutes). A temporary URL is created, which expires after few minutes. To download the logs, type the URL into the browser of a machine that has access to CloudLink Gateway. The log files will be downloaded automatically. You can investigate the issue using plain text logs. For further assistance, share the logs as per your standard support process.