Deploying the CloudLink Gateway

For additional information about the topics in this chapter, see the Mitel Administration User Guide (mitel.com) on the Mitel website.

To configure the CloudlLink telephones

  1. Integrate CloudLink Gateway with the ClouldLink Customer account. See the section Integrating CloudLink Gateway with Mitel Administration in Mitel Administration User Guide (mitel.com) for more information.
  2. Send welcome emails to the users in the customer account. See the section Managing Users in Mitel Administration User Guide (mitel.com) for more information.
  3. Enable the MiNet Teleworker Devices in the MiVoice Border Gateway server manager application and connect the device to the primary configured ICP. See the section Add or Edit MiNet Devices in the MiVoice Border Gateway Online Help for more information.

Deployment Strategy

CloudLink will be integrated with both new and existing customers. The following strategy outlines and simplifies the deployment scenarios:
  1. The CloudLink solution will not be integrated until the customer has fully deployed the rest of their MiVB solution, which might include MiCollab. Fully deployed infers that the site is fully licensed (MiVB, MBG, and MiCollab (if applicable)) and users are configured with functioning phones. This gives CloudLink a deterministic solution in which to integrate.
    Note: For existing customer sites with MiCollab, MiCollab might already be integrated with CloudLink. For the same Customer Account on CloudLink, you must integrate MiVoice Business with CloudLink Gateway.

  2. If a customer already has an MBG in the solution through MiCollab or standalone, there will be no attempt to integrate it with the MBG packaged with CloudLink Gateway. The existing MBG will continue to support the solution as it already does (that is, Teleworker) and a new MBG with CloudLink Gateway will be used for CloudLink-specific activities related to the CloudLink SIP Trunk.

  3. CloudLink is solely responsible for the provisioning and management of CloudLink services. All other solution provisioning and management is done in the same manner as with any other MiVoice Business Solution. More specifically, MiCollab would continue to manage the user as a whole and all their other non-CloudLink devices.

Collecting CloudLink Gateway Logs

The gateway logs are collected as a part of an SOS report. If you discover connection issues while deploying CloudLink Gateway blade, collect the gateway logs. Perform the following steps to collect the gateway logs:

  1. Open MSL server manager.

  2. Navigate to Administration > View Log Files.

  3. Check in the section Collect log files & diagnostic data contains an entity for the CloudLink gateway and the checkbox is selected (it should be enabled by default). Then click Start to create SOS package.

  4. Once the SOS package is created, download the package.

  5. Check the downloaded tarball contains files from /var/clgw and /var/log/clgw. If it does not then check step number 3.

  6. You can investigate the issue using plain text logs. For further assistance, share the logs as per your standard support process.

The CloudLink Gateway software will be available as a blade on MSL when MiVoice Border Gateway (MBG Release 11.4 or later) is installed.
Note: The Partner/Customer can choose whether or not the CloudLink Gateway will be installed.
Parent topic: Configure a MiVoice Business PBX
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