Integrating CM.com with Mitel Administration

If CM.com integration is enabled for a customer account, users in that account can integrate their CM.com account with their CloudLink applications.

Adding CM.com integration to a customer account

To add CM.com integration to a customer account:
  1. Click Accounts, Account Information page of the customer account opens.
  2. In the Integrations section, click + Add new.

A pop-up screen displays the Integrations panel.

Note: A Partner Administrator cannot enable integrations in their Partner Prime Account, as integrations with other applications are not supported for Partner Accounts. If a Partner wants to explore or test CloudLink integrations, they must create an End Customer Account within their Partner Portal and enable integrations there. For more information about Partner Accounts, refer to Log in as a Mitel Partner.
  1. Click the 3rd party tab. A list of supported third-party applications are displayed. Click the Add button associated with CM.com and click Done.
  2. The CM.com integration is added to the customer account and is displayed in the Integrations section of the Account Information page.

Enabling CM.com integration in a customer account

After you add the CM.com integration to a customer account, you must provide required details for your CloudLink account to synchronize with your organization's CM.com account to enable the integration. To do this:

  1. Click the Complete Setup button associated with CM.com in the Integrations section. The CM.com configuration dialog box opens.
  2. Enter a name for the CM.com account integration.
  3. Enter the CM.com Account Id. (This information is from CM.com account of the customer).
  4. Enter the Product Token. (This information is from CM.com account of the customer).
  5. Click Save.

Removing CM.com integration from a customer account

You can remove an existing CM.com integration from a customer account, to do so, complete the following:

  1. Disable the toggle button associated with the CM.com integration in the Integrations panel.
  2. From the Remove CM.com Integration confirmatory panel than opens, click Remove integration to remove the integration. Clicking Cancel cancels the operation.
Parent topic: Integrating Third Party Applications with Mitel Administration
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