Integrating CM.com with Mitel Administration

If CM.com integration is enabled for a customer account, users in that account can integrate their CM.com account with their CloudLink applications.

Adding CM.com integration to a customer account

To add CM.com integration to a customer account:
  1. Click Accounts, Account Information page of the customer account opens.
  2. In the Integrations section, click + Add new.

A pop-up screen displays the Integrations panel.

Note: A Mitel Partner cannot enable integrations in the Partner Account because integration with other applications is not supported for Partner Accounts. To integrate CloudLink with other applications, a Partner must create a customer account and enable integrations in that account. Mitel recommends that you disable any existing integrations in the Partner Account to avail the full functionality of CloudLink features. For more information about Partner Accounts, see Log in as a Mitel Partner.
  1. Click the 3rd party tab. A list of supported third-party applications are displayed. Click the Add button associated with CM.com and click Done.
  2. The CM.com integration is added to the customer account and is displayed in the Integrations section of the Account Information page.

Enabling CM.com integration in a customer account

After you add the CM.com integration to a customer account, you must provide required details for your CloudLink account to synchronize with your organization's CM.com account to enable the integration. To do this:

  1. Click the Complete Setup button associated with CM.com in the Integrations section. The CM.com configuration dialog box opens.
  2. Enter a name for the CM.com account integration.
  3. Enter the CM.com Account Id. (This information is from CM.com account of the customer).
  4. Enter the Product Token. (This information is from CM.com account of the customer).
  5. Click Save.

Removing CM.com integration from a customer account

You can remove an existing CM.com integration from a customer account, to do so, complete the following:

  1. Disable the toggle button associated with the CM.com integration in the Integrations panel.
  2. From the Remove CM.com Integration confirmatory panel than opens, click Remove integration to remove the integration. Clicking Cancel cancels the operation.
Parent topic: Integrating Third Party Applications with Mitel Administration
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