Integrating Twilio with Mitel Administration

You can configure integrations with Twilio using Mitel Administration.

If Twilio integration is enabled for a customer account, users in that account can integrate their Twilio account with their CloudLink applications.

Adding Twilio integration to a customer account

To add Twilio integration to a customer account:

  1. Click Accounts from the left main menu. The Account Information page of the customer account opens.
  2. In the Integrations section, click + Add new.

    A pop-up screen displays the Integrations panel.

    Note: A Partner Administrator cannot enable integrations in their Partner Prime Account, as integrations with other applications are not supported for Partner Accounts. If a Partner wants to explore or test CloudLink integrations, they must create an End Customer Account within their Partner Portal and enable integrations there. For more information about Partner Accounts, refer to Log in as a Mitel Partner.
  3. Click the 3rd party tab. A list of supported third-party applications are displayed. Click the Add button associated with Twilio and click Done.
  4. The Twilio integration is added to the customer account and is displayed in the Integrations section of the Account Information page.

Enabling Twilio integration in a customer account

After you add the Twilio integration to a customer account, you must provide required details for your CloudLink account to synchronize with your organization's Twilio account to enable the integration. To do this:

  1. Click the Complete Setup button associated with Twilio in the Integrations section. The Twilio configuration dialog box opens.

  2. Enter a name for the Twilio account integration.

  3. Enter the Account SID. (This information is from Twilio account of the customer).
  4. Enter the Auth Token. (This information is from Twilio account of the customer).
  5. Click Save.

Removing Twilio integration from a customer account

You can remove an existing Twilio integration from a customer account, to do so, complete the following:

  1. Disable the toggle button associated with the Twilio integration in the Integrations panel.
  2. From the Remove Twilio Integration confirmatory panel than opens, click Remove integration to remove the integration. Clicking Cancel cancels the operation.
Parent topic: Integrating Third Party Applications with Mitel Administration
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