Microsoft Teams Integration
Mitel provides the CloudLink to MS Teams Presence integration feature, which enables users to know the availability status of the users in the CloudLink account as part of their MS Teams presence. This is called a Unidirectional presence. This feature has now been expanded to enable the synchronization of Microsoft Teams presence of a user with their MiCollab client through CloudLink, and this is known as Bi-directional synchronization.
After the presence sync is enabled for users, the presence status displayed in MS Teams will be a combination of users' presence from the MS Teams clients and MiCollab presence.
Microsoft Teams onboarding modes
Microsoft Teams integration can be added to customer accounts that do or do not have MiCollab and a PBX configured.
| Account configuration | Behavior |
|---|---|
| No MiCollab and no PBX onboarded | Microsoft Teams can be added as a standalone integration. In this mode, the integration does not depend on MiCollab or PBX connectivity. |
| MiCollab and PBX onboarded | Microsoft Teams uses the standard presence workflow. Additional presence capabilities, including bi-directional presence with MiCollab and MiVoice Business, are available when all prerequisites are met. |
| Only MiCollab or only a PBX onboarded | Not supported. The solution must either run without MiCollab and PBX, or with both configured as described in the prerequisites. |
The availability of specific features, such as CloudLink to MS Teams presence and MS Teams to CloudLink presence, still depends on meeting the prerequisites described in the Unidirectional presence and Bi-directional presence sections.